Slow computer and no apps after computer crash

Hi all,

Last week my moms computer was failing to boot, coming up with an error screen. No options to fix or starting in safe mode would allow me to get past this. A friend booted from a CD and now I am back on the system, but many (not all) of the apps from the store will not work and the computer is running slowly.

I ran Malewarebytes (results below), avira antivirus (no major threats detected) and the windows virus scanner as well as the Farbar recovery scan tool. Farbar discovered an error 'unable to start a dcom server error 15612' but none of the fixes I've found online worked. 

Any help is greatly appreciated! Thanks,
-Enceladus

Malwarebytes

-Log Details-
Scan Date: 12/24/17
Scan Time: 12:48 PM
Log File: 35f70bd0-e8ca-11e7-9b5b-1c666d8dacb3.json
Administrator: Yes
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3557
License: Trial
-System Information-
OS: Windows 10 (Build 16299.64)
CPU: x64
File System: NTFS
User: DESKTOP-UOSN6K9\JPpla
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 302525
Threats Detected: 19
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 5 min, 41 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 4
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\FlightSearchTooltab Uninstall Internet Explorer, No Action By User, [1392], [356944],1.0.3557
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\FlightSearch, No Action By User, [1392], [444113],1.0.3557
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\MapsGalaxy, No Action By User, [1392], [444113],1.0.3557
PUP.Optional.DriverUpdate, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverUpdate, No Action By User, [1332], [331449],1.0.3557
Registry Value: 3
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\FlightSearch|START PAGE, No Action By User, [1392], [444113],1.0.3557
PUP.Optional.MindSpark.Generic, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\MapsGalaxy|START PAGE, No Action By User, [1392], [444113],1.0.3557
PUP.Optional.MindSpark, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\FlightSearchTooltab Uninstall Internet Explorer|PUBLISHER, No Action By User, [236], [352442],1.0.3557
Registry Data: 1
PUP.Optional.MindSpark, HKU\S-1-5-21-3291886114-1465626549-3383517401-1002\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|START PAGE, No Action By User, [236], [293497],1.0.3557
Data Stream: 0
(No malicious items detected)
Folder: 3
PUP.Optional.MindSpark.Generic, C:\USERS\JPPLA\APPDATA\LOCAL\FlightSearchTooltab, No Action By User, [1392], [356944],1.0.3557
PUP.Optional.DriverUpdate, C:\PROGRAM FILES (X86)\DRIVERUPDATE, No Action By User, [1332], [331449],1.0.3557
PUP.Optional.DriverUpdate, C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVERUPDATE, No Action By User, [1332], [331462],1.0.3557
File: 8
PUP.Optional.DriverUpdate, C:\USERS\PUBLIC\DESKTOP\DRIVERUPDATE.LNK, No Action By User, [1332], [331456],1.0.3557
PUP.Optional.MindSpark.Generic, C:\USERS\JPPLA\APPDATA\LOCAL\FlightSearchTooltab\TooltabExtension.dll, No Action By User, [1392], [356944],1.0.3557
PUP.Optional.DriverUpdate, C:\Program Files (x86)\DriverUpdate\DriverUpdate.exe, No Action By User, [1332], [331449],1.0.3557
PUP.Optional.DriverUpdate, C:\Program Files (x86)\DriverUpdate\Open-Source Licenses.txt, No Action By User, [1332], [331449],1.0.3557
PUP.Optional.DriverUpdate, C:\Program Files (x86)\DriverUpdate\UnifiedLogger.dll, No Action By User, [1332], [331449],1.0.3557
PUP.Optional.DriverUpdate, C:\Program Files (x86)\DriverUpdate\UninstallStub.exe, No Action By User, [1332], [331449],1.0.3557
PUP.Optional.DriverUpdate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverUpdate\DriverUpdate Help.lnk, No Action By User, [1332], [331462],1.0.3557
PUP.Optional.DriverUpdate, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverUpdate\DriverUpdate.lnk, No Action By User, [1332], [331462],1.0.3557
Physical Sector: 0
(No malicious items detected)

(end)

Hi @enceladus

If you decide you want the preinstalled apps back, you can get them back with a single line of PowerShell code. Open a PowerShell window as Administrator. Copy and paste the following line into the PowerShell window and press Enter:



This tells Windows to install those default apps again. Give it some time and allow it to finish, even if nothing appears to happen at first. Even if you see an error message, restart and examine your Start menu — you may just have all those default apps back again, anyway.

We will deal with slow computer after you have installed default apps.

Fantastic! All the apps are running again. Thank you.

You are very welcome, do you still need help resolve slow computer problem you are having?