Virus/Malware Help

Please open the Task Manager and from Users tab disconnect other users.

Hi: There are two users. One says it is disconnected. the other is the administrator and will not disconnect and is still running/ I guess cause I am still on it. Anyway, tried to uninstall in both users, but it will not allow me. Always get the warning that says another user is logged in.  Not sure what to do. Thanks!

Can you post a screenshot of the Users tab.

How do I paste my screen shot? I pasted it to Word and it does not seem to paste to this reply. Thanks

Paste screenshot to Paint app and save it. Upload the saved image file to imgur website and give us the url link of the uploaded image file.

https://imgur.com/a/jX0kf

Thanks that was helpful!

Have you restarted your computer?

Restarted computer and tried to uninstall Firefox. After highlighting Firefox, I hit the uninstall button and it did nothing. Please advise

Try to force uninstall with Revo Uninstaller program.

Forced uninstalled Firefox. Should I reinstall again?

Don't install any program till @Superdave disinfect your computer.

Yes. Re-install it and give it a try.

Yes! The Firefox makes browsing smoother!    What should I do now to remove all the downloaded scans I performed? Thanks!

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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You may uninstall all the scanners we have used to clean the computer but you may want to keep MBAM and AdwCleaner. Update them and run them regularly.

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Everything is cleaned up... thank you for that!!  How do I go about uninstalling the scanners? They do not show up on my programs to uninstall. Should I just right click and delete... they are on my desktop. Also, one last question please.... how do I go about not having everything load up when I start up?  
Thank you again!

How do I go about uninstalling the scanners?

Just delete them.

how do I go about not having everything load up when I start up?

StartupLite

Download StartupLite by MalwareBytes to your Desktop.
Doubleclick StartupLite.exe to launch the program.
Ensure the Disable box is checked.
Click Continue.
A pop up message will tell you the unecessary startup items in your list have been disabled and ask you to restart your computer.
Re-start your computer.

Are we finished with this computer? Can I now lock this thread?

Yes, thank you so much for helping me!!!