[INACTIVE] Possible Malware or Virus

I am not 100% sure of the problem i am having, so not sure if i am putting this in the correct area,

For awhile now my pc has been acting up, and it is getting really annoying,
Every so often my internet to refuses to open any pages,

I could be on the internet checking emails, facebook, searching pages etc, and then all of a sudden a page wont load
the only way i have been able to fix it, is by restarting my pc,

sometimes this can happen after 10minutes, sometimes it wont happen all day.

I cant remember what i last did before it started happening,

I would appreciate any help...

Thanks in advance

The account above is a new acc i had to create because, for some reason i have been unable to access this account..
and i was not receiving a reset password and reactivate my account email until just now...

if that post could be added to this account that would be great, or i will be replying on this account, thanks

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer. 

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

# AdwCleaner 7.0.1.0 - Logfile created on Tue Aug 01 12:57:11 2017
# Updated on 2017/05/08 by Malwarebytes
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Program Files (x86)\Common Files\Software Update Utility
Deleted: C:\Windows\System32\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\YSearchUtil
Deleted: C:\Users\USER\AppData\Local\YSearchUtil
Deleted: C:\Program Files (x86)\Yahoo!\yset
Deleted: C:\ProgramData\{32545CAC-9583-1EF8-3FC6-F62215A8F8A8}


***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Deleted: [Key] - HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\tenorshare.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.tenorshare.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\tenorshare.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.tenorshare.com
Deleted: [Key] - HKU\S-1-5-21-383094876-3091799732-816034430-1000\Software\drpsu
Deleted: [Key] - HKCU\Software\drpsu


***** [ Firefox (and derivatives) ] *****

Plugin deleted: Search and New Tab by Yahoo - Yahoo


***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [3441 B] - [2017/8/1 12:49:15]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

When i run malwarebytes it found 3 problems,
after i quarentined them, it did not restart my pc

and no log file opened, but there was a bubble open bottom right of the screen that said click here to view,
when i clicked it just disappeared nothing opened

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 10 Pro x64
Ran by USER (Administrator) on 01/08/2017 at 14:49:38.23
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 01/08/2017 at 14:52:02.72
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender                    
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 141 
 Java version 32-bit out of Date!
 Adobe Flash Player     26.0.0.137 
 Mozilla Firefox (54.0.1)
 Google Chrome (59.0.3071.115)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

The Security Log shows you are running two AV's Windows Defender and McAfee. WD is the resident AV with Windows 10. One should be disabled.

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*****************************************************
ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

  

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
   

    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
   

    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
   


    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
   


    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

Which one do you suggest i turn off?

i tried to disable windows defender but When i try disable real time protection, it just turns itself back on straight away

Disable McAfee. WD is all you really need. No need to pay extra money for protection.

Superdave wrote:

Disable McAfee. WD is all you really need. No need to pay extra money for protection.

So i should fully uninstall mcafee, or just disable certain parts of it?







C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\New freebies\New folder\wp-authority-suite-pro.zip    PHP/Obfuscated.B potentially unwanted application   
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\simon gifts\simon gifts\EasyCopywriterSftwre_rr\EasyCopywriterSftwre_rr\Easy Copywriter\copywriter.exe    a variant of MSIL/Ubot.D potentially unsafe application   
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\simon gifts\simon gifts\EasyCopywriterSftwre_rr\EasyCopywriterSftwre_rr.zip    a variant of MSIL/Ubot.D potentially unsafe application   
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\simon gifts\simon gifts.zip    a variant of MSIL/Ubot.D potentially unsafe application    Incorrect file checksum (CRC); the file is probably password protected.
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\VBM 2.0 Bonuses\Actual Bonus Download Files\EasyCopywriterSftwre_rr\EasyCopywriterSftwre_rr\Easy Copywriter\copywriter.exe    a variant of MSIL/Ubot.D potentially unsafe application   
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\VBM 2.0 Bonuses\Actual Bonus Download Files\EasyCopywriterSftwre_rr\EasyCopywriterSftwre_rr.zip    a variant of MSIL/Ubot.D potentially unsafe application   
C:\Users\USER\Desktop\Bonuses,plr,mrr,giveaways etc\VBM 2.0 Bonuses\VBM 2.0 Bonuses.zip    a variant of MSIL/Ubot.D potentially unsafe application   
C:\Users\USER\Desktop\MY FILES\Link cloaker and graphics\plugins\wp-authority-suite-pro\AlsSpbas.php    PHP/Obfuscated.B potentially unwanted application   
C:\Users\USER\Desktop\MY FILES\Link cloaker and graphics\plugins\wp-authority-suite-pro\wp-authority-suite-pro.php    PHP/Obfuscated.B potentially unwanted application   
C:\Users\USER\Desktop\MY FILES\Link cloaker and graphics\plugins\wp-authority-suite-pro.zip    PHP/Obfuscated.B potentially unwanted application   
C:\Users\USER\Downloads\wp-authority-suite-pro.zip    PHP/Obfuscated.B potentially unwanted application

So i should fully uninstall mcafee, or just disable certain parts of it?

If you don't intend to use it again you can uninstall it. Are you still having the same problem?

Superdave wrote:

So i should fully uninstall mcafee, or just disable certain parts of it?

If you don't intend to use it again you can uninstall it. Are you still having the same problem?

I haven't disabled anything yet, and it seems to be working fine,
but some days it can go all day long then just out of nowhere it happens,

but since i started running the programs you suggested, i can't recall it happening.... so fingers crossed it is fixed

So thank you very much for your help mate

Ok. I'll keep this thread open for a few more days and you can let me know how it goes.

It has happened again

Please check you Device Manager to see there are any yellow warning icons. This sounds like a hardware problem. Are you hardwired to the modem?

There are no yellow warning icons and i am wired straight to my router from virgin media

fubar1010 wrote:

There are no yellow warning icons and i am wired straight to my router from virgin media

Is it possible that the cord is loose or worn that would cause this intermittent problem?

Superdave wrote:

fubar1010 wrote:

There are no yellow warning icons and i am wired straight to my router from virgin media

Is it possible that the cord is loose or worn that would cause this intermittent problem?

Not sure it could be this because when the internet cuts off, the little image in my system tray is still there, and when i hover over it says internet access.

It is happening alot less that it has before,
it use to happen a few times a day, but now it can happen once per day, some days it doesn't happen at all

maybe i should have said also, when i do lose internet, the icon in the system tray never changes, always says internet access, if i restart my pc internet comes straight back on,
if i leave my pc for 5-10mins the internet will come back on aswell


Also security check shows this:

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 8 Update 141 
 Java 8 Update 144 
 Java SE Development Kit 8 Update 144
 Java version 32-bit out of Date!
 Adobe Flash Player     26.0.0.151 
 Mozilla Firefox (54.0.1)
 Google Chrome (60.0.3112.90)
 Google Chrome (SetupMetrics...)
````````Process Check: objlist.exe by Laurent```````` 
 Windows Defender MSMpEng.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
 Windows Defender MSASCuiL.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````


But i have updated java

Go into Control Panel, Programs and Features and uninstall the older java version. What browser are you using? Does it do that with another browser?


[mod]Edit: Topic closed due to inactivity.[/mod]