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description How do I get rid of HEUR/QVM10.1.Malware.Gen Empty How do I get rid of HEUR/QVM10.1.Malware.Gen

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Hello,
360 total security keeps detecting this trojan  HEUR/QVM10.1.Malware.Gen. I cant seem to get rid of it.
Help

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.

 How do I get rid of HEUR/QVM10.1.Malware.Gen AdwCleaner-icon

If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.

 How do I get rid of HEUR/QVM10.1.Malware.Gen Untitled

AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.

 How do I get rid of HEUR/QVM10.1.Malware.Gen 3

AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
 How do I get rid of HEUR/QVM10.1.Malware.Gen Mbamicontw5 Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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Hi,
Thank you for the help. Nothing came up on malwarebytes scan. Here are the others.
# AdwCleaner v5.030 - Logfile created 18/01/2016 at 09:41:13
# Updated 17/01/2016 by Xplode
# Database : 2016-01-17.3 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : Administrator - RICKSTER-9A6C19
# Running from : C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\My Documents\Downloads\adwcleaner_5.030(2).exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

Folder Found : C:\Documents and Settings\All Users\Application Data\Conduit
Folder Found : C:\Documents and Settings\All Users\Application Data\simplitec
Folder Found : C:\Program Files\4C4C4544-1440301071-4E10-8042-C8C04F4B4331
Folder Found : C:\Program Files\4C4C4544-1450045030-4E10-8042-C8C04F4B4331
Folder Found : C:\WINDOWS\system32\GroupPolicy\Adm

***** [ Files ] *****

File Found : C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\databases\chrome-extension_papbadoldddalgcjcicnikcfenodpghp_0

***** [ DLL ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1663C10B-0D55-438D-8496-19A3DBAEC0E4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10921475-03CE-4E04-90CE-E2E7EF20C814}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser [{10921475-03CE-4E04-90CE-E2E7EF20C814}]
Key Found : HKCU\Software\360
Key Found : HKCU\Software\Softonic
Key Found : HKCU\Software\WEBAPP
Key Found : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}

***** [ Web browsers ] *****

[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("browser.search.defaultenginename,S", "WebSearch");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("browser.search.defaulturl", "hxxp://websearch.searchoholic.info/?pid=21073&r=2015/01/05&hid=6257836138338365111&lg=EN&cc=US&unqvl=72&l=1&q=");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("browser.search.order.1", "WebSearch");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("browser.search.order.1,S", "WebSearch");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("browser.search.selectedEngine,S", "WebSearch");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("extensions.ad4db60df25f14dae9dd18185c395f9e794c9ab86be3ebcom72893.72893.internaldb.__ICM_LITE__blacklist_domain.value", "%7B%22SLIDERS%22%3A%5B%226pm.com%22%2C%22amazon.co.uk%22%2C%22amazon[...]
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("extensions.ad4db60df25f14dae9dd18185c395f9e794c9ab86be3ebcom72893.72893.internaldb.monetization_plugin_bundledUrls.value", "%7B%22dealply_s%22%3A%7B%22urls%22%3A%5B%22ssfiles.com%22%5D%7D%2[...]
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("extensions.crossrider.bic", "14f58ec6c3e1fc090295ffaffd6384b3");
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js] [Preference] Found : user_pref("network.hxxp.request.max-start-delay", 0);
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : aol.com
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : websearch
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : windows-7-easy-transfer-xp.en.softonic.com
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : www-searching.com
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : trovi.search
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Default_Search_Provider_Data] Found : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3334623&octid=EB_ORIGINAL_CTID&ISID=MB30878B1-7BB7-40D1-85EA-72812B7079A7&SearchSource=58&CUI=&UM=8&UP=SP5866A263-5CA7-48E3-8F2B-EDBA007545E1&D=082215&q={searchTerms}&SSPV=
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Found : papbadoldddalgcjcicnikcfenodpghp
[C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Found : hxxp://www.trovi.com/?gd=&ctid=CT3334623&octid=EB_ORIGINAL_CTID&ISID=MB30878B1-7BB7-40D1-85EA-72812B7079A7&SearchSource=55&CUI=&UM=8&UP=SP5866A263-5CA7-48E3-8F2B-EDBA007545E1&D=082215&SSPV=

########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [6853 bytes] ##########
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Microsoft Windows XP x86
Ran by Administrator (Limited) on Mon 01/18/2016 at 10:39:58.42
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 1

Failed to delete: C:\WINDOWS\System32\wscm32.dll (File)

Deleted the following from C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\prefs.js
user_pref(browser.search.defaultenginename,S, WebSearch);
user_pref(browser.search.defaulturl, hxxp://websearch.searchoholic.info/?pid=21073&r=2015/01/05&hid=6257836138338365111&lg=EN&cc=US&unqvl=72&l=1&q=);
user_pref(browser.search.order.1, WebSearch);
user_pref(browser.search.order.1,S, WebSearch);
user_pref(browser.search.selectedEngine,S, WebSearch);
user_pref(extensions.ad4db60df25f14dae9dd18185c395f9e794c9ab86be3ebcom72893.72893.internaldb.__ICM_LITE__blacklist_domain.value, %7B%22SLIDERS%22%3A%5B%226pm.com%22%2C%22am
user_pref(extensions.ad4db60df25f14dae9dd18185c395f9e794c9ab86be3ebcom72893.72893.internaldb.__ICM_LITE__fifty_test_rules.value, %7B%22DE%22%3A%7B%22ALL%22%3A%5B%22anastasi
user_pref(extensions.ad4db60df25f14dae9dd18185c395f9e794c9ab86be3ebcom72893.72893.internaldb.monetization_plugin_bundledUrls.value, %7B%22dealply_s%22%3A%7B%22urls%22%3A%5B
user_pref(extensions.crossrider.bic, 14f58ec6c3e1fc090295ffaffd6384b3);



Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 01/18/2016 at 10:43:43.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Results of screen317's Security Check version 1.009  
Windows XP  x86  
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!  
360 Total Security  
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis  installed!
HijackThis 2.0.2    
TuneUp Utilities 2014  
TuneUp Utilities 2014 (en-US)  
TuneUp Utilities 2014  
Java 8 Update 25  
Java 8 Update 51  
Java version 32-bit out of Date!
Adobe Flash Player 20.0.0.267  
Mozilla Firefox (43.0.4)
Google Chrome (47.0.2526.106)
Google Chrome (47.0.2526.111)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

more_horiz
Please run AdwCleaner again and hit the clean button after the scan is completed.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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# AdwCleaner v5.030 - Logfile created 20/01/2016 at 09:45:11
# Updated 17/01/2016 by Xplode
# Database : 2016-01-19.2 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : Administrator - RICKSTER-9A6C19
# Running from : C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\My Documents\Downloads\adwcleaner_5.030(3).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Documents and Settings\All Users\Application Data\Conduit
[-] Folder Deleted : C:\Documents and Settings\All Users\Application Data\simplitec
[-] Folder Deleted : C:\Program Files\4C4C4544-1440301071-4E10-8042-C8C04F4B4331
[-] Folder Deleted : C:\Program Files\4C4C4544-1450045030-4E10-8042-C8C04F4B4331
[-] Folder Deleted : C:\WINDOWS\system32\GroupPolicy\Adm

***** [ Files ] *****

[-] File Deleted : C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Application Data\Mozilla\Firefox\Profiles\kis557cd.default-1416876560906\user.js
[-] File Deleted : C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\databases\chrome-extension_papbadoldddalgcjcicnikcfenodpghp_0

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1663C10B-0D55-438D-8496-19A3DBAEC0E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9C4EFBD5-1ADF-41E6-BE26-AF44326E30E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{BA0C978D-D909-49B6-AFE2-8BDE245DC7E6}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{10921475-03CE-4E04-90CE-E2E7EF20C814}
[-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser [{10921475-03CE-4E04-90CE-E2E7EF20C814}]
[-] Key Deleted : HKCU\Software\360
[-] Key Deleted : HKCU\Software\Softonic
[-] Key Deleted : HKCU\Software\WEBAPP
[-] Key Deleted : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}

***** [ Web browsers ] *****

[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : websearch
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : windows-7-easy-transfer-xp.en.softonic.com
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : www-searching.com
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : trovi.search
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Default_Search_Provider_Data] Deleted : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3334623&octid=EB_ORIGINAL_CTID&ISID=MB30878B1-7BB7-40D1-85EA-72812B7079A7&SearchSource=58&CUI=&UM=8&UP=SP5866A263-5CA7-48E3-8F2B-EDBA007545E1&D=082215&q={searchTerms}&SSPV=
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : papbadoldddalgcjcicnikcfenodpghp
[-] [C:\Documents and Settings\Administrator.RICKSTER-9A6C19.000\Local Settings\Application Data\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Deleted : hxxp://www.trovi.com/?gd=&ctid=CT3334623&octid=EB_ORIGINAL_CTID&ISID=MB30878B1-7BB7-40D1-85EA-72812B7079A7&SearchSource=55&CUI=&UM=8&UP=SP5866A263-5CA7-48E3-8F2B-EDBA007545E1&D=082215&SSPV=

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [4873 bytes] ##########

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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I do believe it is fixed now as it hasnt shown up again.
Thank You

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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Let's run just one more scan to make sure.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetOnline button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetSmartInstall to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetSmartInstallDesktopIcon-1 icon on your desktop.

•Check  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetAcceptTerms
•Click the  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetStart button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetScanArchives
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetListThreats
•Push  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetExport, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetBack button.
•Push  How do I get rid of HEUR/QVM10.1.Malware.Gen EsetFinish
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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The scan came back clean.
Thank you once again.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

 How do I get rid of HEUR/QVM10.1.Malware.Gen Diskcleanup2

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

 How do I get rid of HEUR/QVM10.1.Malware.Gen Diskcleanup

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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When I download Delfix 360 catches the the same trojan and quarentines it. I tried several times. Is there a safe site for Delfix?

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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I downloaded Delfix with no problem. It could just be a false positive. Don't bother with Delfix. Just uninstall the programs I had you install such as MBAM, AdwCleaner and JRT.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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OK
Thank you for your help.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

description How do I get rid of HEUR/QVM10.1.Malware.Gen EmptyRe: How do I get rid of HEUR/QVM10.1.Malware.Gen

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