How can I remove dl client from my machine

I keep getting a nag box pop up that says dlclient has stopped working. When I close the box it knocks out my system sound. I've checked add remove but can't find any programs by that name, but this constant warning is interrupting my work. Kaspersky AV show no threats, but it happens almost constantly. Anyway to stop this.

Thanks

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Go into Device Manager and see if there are any yellow warnings anywhere.

Thanks, Dave. Not sure where device manager is: I see Devices and printers, but no yellow warnings. It's a windows 7 64 bit OS .

Thanks

Ok, let's try this. Right-click on My computer and select Manage. You should be able to find Device Manager there. Click on it. If you can't find it just click on Start, Help and type in Device Manager. It will show you how to open it.

Okay.  In Device Manager now.  There is one unknown device with a yellow triangle with an exclamation mark, I double clicked it and it says, windows has stopped this device because it has reported problems (Code 43) Location Port_ #0004 Hub_ #0005

Can't you get more information on that device. Try right-clicking and select Properties.

Dave, now when I go to device manager I don't see the yellow triangle anymore. I just upgraded FireFox. You think that fixed it? The nag box usually pops up when I play Youtubes. I'll try that and get back with you

Let's run some scans and see what turns up.

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

# AdwCleaner v5.018 - Logfile created 08/11/2015 at 07:31:25
# Updated 05/11/2015 by Xplode
# Database : 2015-11-08.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Mikel - MIKEL-PC
# Running from : C:\Users\Mikel\Downloads\adwcleaner_5.018.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\neurowise
[-] Folder Deleted : C:\Program Files (x86)\Free FLV Converter
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Free FLV Converter
[-] Folder Deleted : C:\Users\Mikel\AppData\Roaming\ProgSense

***** [ Files ] *****

[-] File Deleted : C:\Users\Mikel\AppData\Roaming\Mozilla\Firefox\Profiles\8zb8mxm6.default\user.js
[-] File Deleted : C:\Users\Mikel\AppData\Roaming\Mozilla\Firefox\Profiles\8zb8mxm6.default\searchplugins\dregol.xml
[-] File Deleted : C:\windows\AppPatch\Custom\{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{0F637868-BD05-4655-877F-A372F38B7587}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{0FC010B5-1FA1-46C4-8C45-FA5B5FD993E3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{119689AA-00D3-4AF5-94FC-E60AD64C0767}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2D22D9BA-EE10-427D-AC44-6389BF207371}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3A437A7B-1890-4385-A8E4-E8D95ACBCD95}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4F6150F6-6D68-4196-BFA4-910F38ACD4E4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{626EC92B-F04A-466D-A0E7-EB31BDEE89E0}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{8F106B81-326A-4D48-B2F8-DE7AA3E93968}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B2687F04-D41A-470B-AF0F-1EFAF9C286FE}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CC581899-D841-4E6D-9CD0-BA562F2EA8EC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E6A75EEA-FA46-4E55-ADA4-005F827B7511}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{FEE0FDB9-DB08-415E-8257-10D45C25D3AD}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2974C985-8151-4DE5-B23C-B875F0A8522F}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{58124A0B-DC32-4180-9BFF-E0E21AE34026}]
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{977AE9CC-AF83-45E8-9E03-E2798216E2D5}]
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{A09AB6EB-31B5-454C-97EC-9B294D92EE2A}]
[-] Key Deleted : HKCU\Software\ProgSense
[-] Key Deleted : HKCU\Software\PRODUCTSETUP
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\SPPDCOM
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Free FLV Converter_is1
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Webfetti_52bar Uninstall Firefox
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Webfetti_52bar Uninstall Internet Explorer
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\18C9E3869A16248439FE3FF9EB02207A
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5D8011310B2622942868A458964FFDC5
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6C63F7979DCC2154CB9591969A5CB89D
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6DD31E6C1A73B334383DF186676F4D20
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AB3204F747B20694B8D49EF92D8DC94B
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C81E33A400B6F814E90C7A3354E2A3A5
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EDBF68C5F16790341B7C6FD7C7F8E4FC
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FFA531D0F3A71504DA7AC6A11CE33739
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope]

***** [ Web browsers ] *****

[-] [C:\Users\Mikel\AppData\Roaming\Mozilla\Firefox\Profiles\8zb8mxm6.default\prefs.js] [Preference] Deleted : user_pref("browser.search.hiddenOneOffs", "Dregol,Yahoo,Bing,Amazon.com,eBay,Twitter,Wikipedia (en),DuckDuckGo");

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

*************************

C:\AdwCleaner[R1].txt - [24530 bytes] - [21/02/2013 03:30:33]
C:\AdwCleaner[R2].txt - [24591 bytes] - [21/02/2013 16:50:28]
C:\AdwCleaner[S1].txt - [4765 bytes] - [21/02/2013 16:50:44]
C:\AdwCleaner[S2].txt - [465 bytes] - [21/02/2013 16:57:17]

########## EOF - C:\AdwCleaner\AdwCleaner[C12].txt - [5522 bytes] ##########

Okay, Malware Bites found 25 pups. How do I print the log

Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.4 (09.28.2015:1)
OS: Windows 7 Home Premium x64
Ran by Mikel on Sun 11/08/2015 at 15:19:40.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.DynamicBarButton
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.DynamicBarButton.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.FeedManager
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.FeedManager.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.HTMLMenu
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.HTMLMenu.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.HTMLPanel
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.HTMLPanel.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.MultipleButton
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.MultipleButton.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.PseudoTransparentPlugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.PseudoTransparentPlugin.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.Radio
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.Radio.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.RadioSettings
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.RadioSettings.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ScriptButton
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ScriptButton.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.SettingsPlugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.SettingsPlugin.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.SkinLauncher
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.SkinLauncher.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ThirdPartyInstaller
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ThirdPartyInstaller.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ToolbarProtector
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.ToolbarProtector.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.UrlAlertButton
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.UrlAlertButton.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.XMLSessionPlugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Webfetti_52.XMLSessionPlugin.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\Update lucky leap
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\Update neurowise
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\Util lucky leap
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Eventlog\Application\Util neurowise



~~~ Files

Successfully deleted: [File] C:\windows\SysWOW64\sho6AE.tmp
Successfully deleted: [File] C:\windows\SysWOW64\shoE524.tmp



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{02B26597-6815-4995-BBBB-A08B4BA340EB}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{1776FFB8-43CA-4282-ABC9-B85DB5878C31}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{1E7E698A-7E32-4960-950F-E02EE04F0DA9}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{3335AFEB-1984-4190-B683-6E2CCDB39AFA}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{5D91C3E6-A446-4C29-91EB-734DE5728372}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{8BEBB2DF-CB60-4A8D-B584-706A92D65CD5}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{91751C9E-BA65-4370-9585-EE3081E7D4E2}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{9ED17B11-D406-45A9-8467-E6A1DF40FD13}
Successfully deleted: [Empty Folder] C:\Users\Mikel\Appdata\Local\{B1EB79AE-2AAC-4585-AE1C-C58AA9BAA132}
Successfully deleted: [Folder] C:\Program Files (x86)\compuclever
Successfully deleted: [Folder] C:\Program Files (x86)\~[s p a m]~
Successfully deleted: [Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\~[s p a m]~
Successfully deleted: [Folder] C:\Users\Mikel\AppData\Roaming\compuclever
Successfully deleted: [Folder] C:\windows\SysWOW64\ai_recyclebin



~~~ FireFox

Successfully deleted: [File] C:\Users\Mikel\AppData\Roaming\mozilla\firefox\profiles\8zb8mxm6.default\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}.xpi
Emptied folder: C:\Users\Mikel\AppData\Roaming\mozilla\firefox\profiles\8zb8mxm6.default\minidumps [169 files]



~~~ Chrome


[C:\Users\Mikel\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Mikel\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Mikel\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Mikel\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/08/2015 at 15:27:33.08
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Okay, Malware Bites found 25 pups. How do I print the log

Copy and paste the log here.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/8/2015
Scan Time: 7:44 AM
Logfile: mambam report.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.11.08.03
Rootkit Database: v2015.11.04.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Mikel

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 460065
Time Elapsed: 2 hr, 27 min, 0 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 10
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\APPID\3045035B-3C14-4698-8AC4-ADB18CC42C1E, Quarantined, [7023dba0b5d6330391d3fe35a959e21e],
PUP.Optional.Wajam, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\3045035B-3C14-4698-8AC4-ADB18CC42C1E, Quarantined, [7023dba0b5d6330391d3fe35a959e21e],
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\3045035B-3C14-4698-8AC4-ADB18CC42C1E, Quarantined, [7023dba0b5d6330391d3fe35a959e21e],
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\LAYERS\VC32LDR , Quarantined, [4d4649325d2ef343848a4a49976c34cc],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{46109D2E-14AB-43DA-9FBC-CEC649DA2C5C}, Quarantined, [9df622595b3064d2f79680fb1ae912ee],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{59948926-35C9-494A-ADAF-BEF419B1A60E}, Quarantined, [9af9e8939cef1f179bf2fb80d72c6f91],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{C10284B4-91AD-45C2-B818-7DCE51A39234}, Quarantined, [4c476615860526108805e9926e95da26],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{DBDC7D45-F399-43E1-94F8-3F56AFA50636}, Quarantined, [7f14f982bfcc2a0c8904542721e28f71],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{DBF0F9A4-A83E-49DF-A75E-91906163B4C1}, Quarantined, [296a4f2c9bf04aecfd905d1e90738d73],
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{F7F23974-E100-42BD-9694-FEBA0F1DF93C}, Quarantined, [96fd83f8345743f3e1ace7942ed5b14f],

Registry Values: 13
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\chrome.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [43503447adde06303dd0197acf342cd4]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\explorer.xxx|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [464dbac17714989e87866d26946f9967]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\firefox.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [603328532566da5c9d70771c3bc8b947]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\iexplore.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [1b786912aae1ba7c0c019af916ed7f81]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\software_removal_tool.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [157e5427b5d62511010c672ca75cf10f]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\software_reporter_tool.exe|{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [dcb7d6a53556b77fdf2ec3d028dbef11]
PUP.Optional.Trovi, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\APPCOMPATFLAGS\CUSTOM\LAYERS\VC32Ldr |{8a4d5a43-c64a-45ab-bdf4-804fe18ceafd}.sdb, 130669234568618530, Quarantined, [4d4649325d2ef343848a4a49976c34cc]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{46109d2e-14ab-43da-9fbc-cec649da2c5c}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [9df622595b3064d2f79680fb1ae912ee]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{59948926-35c9-494a-adaf-bef419b1a60e}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [9af9e8939cef1f179bf2fb80d72c6f91]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{c10284b4-91ad-45c2-b818-7dce51a39234}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [4c476615860526108805e9926e95da26]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{dbdc7d45-f399-43e1-94f8-3f56afa50636}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [7f14f982bfcc2a0c8904542721e28f71]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{dbf0f9a4-a83e-49df-a75e-91906163b4c1}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [296a4f2c9bf04aecfd905d1e90738d73]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{f7f23974-e100-42bd-9694-feba0f1df93c}|AppPath, C:\Program Files (x86)\Webfetti_52\bar\1.bin, Quarantined, [96fd83f8345743f3e1ace7942ed5b14f]

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.Dregol, C:\Users\Mikel\AppData\LocalLow\Microsoft\Internet Explorer\Services\Run_Dregol.ico, Quarantined, [aee53b400c7fd561d28710587f8421df],
PUP.Optional.FTDownloader, C:\Users\Mikel\AppData\Roaming\Mozilla\Firefox\Profiles\8zb8mxm6.default\extensions\ftdownloader2@ftdownloader.com.xpi, Quarantined, [395acbb094f7db5b49c808657a892fd1],

Physical Sectors: 0
(No malicious items detected)


(end)

Dave. I think that got it, haven't seen the dlclient box lately.

Why won't my AV catch these PUPs. I'm running Kaspersky, which I understand is supposed to be pretty good. It catches everything else. I get popups from time to time from SecureAnywhere an AV that I uninstalled last year. There must be a trace of this program somewhere in my registry, it warns me that I'm not protected. I also have MS Essentials, but I keep it disabled. I'm wondering if this may be giving me false readings, like there are no PUPs when there are.

Is there anyway to enable a PUP scan in Kaspersky, or can you recommend something to scan for PUPs. They seem to be a re occurring problem

Thanks

Why won't my AV catch these PUPs

Because they are not viruses. PUPS stand for potentially unwanted programs. Although not really destructive, they can cause a lot of problems.

I get popups from time to time from SecureAnywhere an AV that I uninstalled last year. There must be a trace of this program somewhere in my registry, it warns me that I'm not protected. I also have MS Essentials, but I keep it disabled. I'm wondering if this may be giving me false readings, like there are no PUPs when there are.

There could be remnants left of that AV. Take on a look in C/ Program Files and see if there's anything left there.

Is there anyway to enable a PUP scan in Kaspersky, or can you recommend something to scan for PUPs.

I think the fulltime version if MBAM will catch those. You can try the free trial offered by MBAM and you will see popups that it has stopped some PUPS.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Ok, eset found one threat and deleted it, I don't see where to copy the llist of threats or export text file.

That's ok. How's everything running now? Any other issues?

Dave, looks like everything is working fine now. I had an FLV file converter that I had downloaded from the Softtonic site so it was probably bundled with adware, maybe why it was removed The desktop icon has changed and when I click on it I get a message saying it has changed or moved. Is there anyway of getting this back, or maybe you know where I can download one minus the malware. Otherwise everything looks good.
Thanks

Is there anyway of getting this back, or maybe you know where I can download one minus the malware. Otherwise everything looks good.

You can probably download it from Major Geeks website. Everything there is safe. Just do a search for it.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
  
• Remove disinfection tools
  
• Create Registry backup
  
• Purge System Restore Points
  
• Re-set system settings
  

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
**************************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Dave, I guess I spoke too soon.  The dlclient box just popped up, killed my sound in the middle of a recording project.  It seems to happen when I play Youtubes, especially if I download anything using Download Helper.  I guess I can live with this if we can't fix it, but it sure plays havoc with my recording interface, because when I click to kill the box, it drags my system sound slider all the way down to mute.  It takes a minute before it drags down the volume so I have to wait for it, pull it back up and resume recording.

I will follow up on your last instructions in a bit, need to finish this recording project before dl client pops up. Maybe your final instructions will fix it. I think the problem is not so much the dl client stopping, but Windows wanting to tell me about it. Maybe the warning could just be disabled.

Ok. Ran the disk cleanup, did all but remove the tools, thought we might still need them, dl client box is still popping up killing my system sound. Checked Devicd Manager, the yellow triangle with the exclaimation mark is back, says unknown device.
The only new device I'm using on this laptop is a new camera that is only plugged in when I need to transfer AVIs to my harddrive, and my Personus AudioBox recording interface, which is always plugged in. I think the AuidoBox uses ASSIO drivers. I'm afraid to mess with driver updates because I need this device to do my job, but I have a feeling this may be a driver issue

That appears to be your problem. I'm afraid I can't help much with it except to tell you to try to update the driver for that device.