Trojan.DNSChanger and SearchScopes

DDS is telling me that it was not meant to run in compatibility mode.

Ok. Please run MBAM again and make sure the infection is cleaned.

Malwarebytes Anti-Malware

Scan Date: 3/31/2015
Scan Time: 12:59:40 PM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.03.31.07
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Michelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 367400
Time Elapsed: 55 min, 15 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
Trojan.DNSChanger, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5EA0F310-66E7-47DE-8308-90A94C0279A0}|NameServer, 31.168.228.251,82.166.96.251, Good: (), Bad: (31.168.228.251,82.166.96.251),Replaced,[d142df6d9feb82b46f38f6067b8a7789]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



No matter how many times I do the scan and clean, this Trojan is still there.

Please go to Control Panel, Programs and Features and make sure that there are no unwanted programs there. Also, check you browser to make sure there are no Add-ons.

Both are clean. I had an "UltraVNC" record in my Programs that I couldn't uninstall so I deleted the registry key for it.

DarrenC wrote:

Both are clean. I had an "UltraVNC" record in my Programs that I couldn't uninstall so I deleted the registry key for it.

You might want to look in Program Files to see if there is anything left there.

There was nothing out of the ordinary that I could find

So, where do we stand now?

Same as before. Had more pop-ups today.

What browser are you using?

Chrome

Do you receive any pop-ups with other browsers?

Nope. It is apparently just Chrome.

Did you try uninstalling and re-installing Chrome? Did you check if there are any add-ons in Chrome?

Uninstalled Chrome. Ran everything I had for scans. Antimalware came back with the same thing, and now I am getting popups in Firefox...

Ok, please run MBAM and AdwCleaner again and see if it picks up anything.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/6/2015
Scan Time: 1:37:10 PM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.06.09
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Michelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 360493
Time Elapsed: 40 min, 13 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)




# AdwCleaner v4.200 - Logfile created 06/04/2015 at 13:37:00
# Updated 29/03/2015 by Xplode
# Database : 2015-03-29.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Michelle - MICHELLE-LAPTOP
# Running from : C:\Users\Michelle\Downloads\adwcleaner_4.200.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_kbfnbcaeplbcioakkpcpgfkobkghlhen_0.localstorage
File Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_kbfnbcaeplbcioakkpcpgfkobkghlhen_0.localstorage-journal
Folder Found : C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\kbfnbcaeplbcioakkpcpgfkobkghlhen

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

#NAME?


-\\ Mozilla Firefox v37.0.1 (x86 en-US)


#NAME?

[C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Extension] : kbfnbcaeplbcioakkpcpgfkobkghlhen
[C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Startup_URLs] : www.smilebox.com&st=23&i=998&did=10874"," target="_blank" rel="nofollow">hxxp://www.better-search.net/?barid=1605756566386807156&src=10&crg=&ppd=,,,,,,,,,www.smilebox.com&st=23&i=998&did=10874", "hxxp://Lasaoren.com/?f=7&a=lrn_clickconnect_14_39_ch&cd=2XzuyEtN2Y1L1Qzuzy0C0A0DzyyB0A0CyCtB0CtB0C0EtB0CtN0D0Tzu0SzyzyzztN1L2XzutAtFtBtFyEtFtBtN1L1CzutCyEtBzytDyD1V1OtN1L1G1B1V1N2Y1L1Qzu2SyC0EyB0F0DtC0DyBtG0CyC0E0CtG0ByByCyBtGtDyEyEzytGyEyDyDyD0EyD0D0DzytDyE0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0EtA0AtDyByD0EzytGyEyE0D0BtGyEzztA0CtGzz0CyCtAtG0CtAyDyDyByC0A0C0CtCyBtC2Q&cr=1639992324&ir=

*************************

AdwCleaner[R0].txt - [958 bytes] - [26/03/2015 09:56:03]
AdwCleaner[R1].txt - [903 bytes] - [26/03/2015 12:27:59]
AdwCleaner[R2].txt - [1269 bytes] - [26/03/2015 13:48:21]
AdwCleaner[R3].txt - [1080 bytes] - [26/03/2015 13:57:50]
AdwCleaner[R4].txt - [1138 bytes] - [26/03/2015 17:43:18]
AdwCleaner[R5].txt - [1188 bytes] - [02/04/2015 14:10:22]
AdwCleaner[R6].txt - [1280 bytes] - [03/04/2015 09:40:10]
AdwCleaner[R7].txt - [1340 bytes] - [06/04/2015 08:47:17]
AdwCleaner[R8].txt - [1458 bytes] - [06/04/2015 09:00:13]
AdwCleaner[R9].txt - [2380 bytes] - [06/04/2015 13:37:00]
AdwCleaner[S0].txt - [1339 bytes] - [26/03/2015 13:49:20]
AdwCleaner[S1].txt - [1259 bytes] - [03/04/2015 09:27:12]
AdwCleaner[S21].txt - [3893 bytes] - [26/03/2015 09:38:37]
AdwCleaner[S2].txt - [1404 bytes] - [06/04/2015 08:48:14]

########## EOF - C:\AdwCleaner\AdwCleaner[R9].txt - [2676 bytes] ##########

Please run AdwCleaner again and hit the delete button.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/6/2015
Scan Time: 2:33:18 PM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.06.09
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Enabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Michelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 360249
Time Elapsed: 1 hr, 15 min, 31 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
Trojan.DNSChanger, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5EA0F310-66E7-47DE-8308-90A94C0279A0}|NameServer, 31.168.228.251,82.166.96.251, Good: (), Bad: (31.168.228.251,82.166.96.251),,[2c35de8b35555cda2f52a05b35d027d9]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



Malwarebyte Antimalware found the DNSChanger again...
AdwCleaner came back clean.

Will scan again and see what happens

Malwarebytes Anti-Rootkit BETA 1.09.1.1004
www.malwarebytes.org

Database version:
main: v2015.04.06.09
rootkit: v2015.03.31.01

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17690
Michelle :: MICHELLE-LAPTOP [administrator]

4/6/2015 14:35
mbar-log-2015-04-06 (14-35-15).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 360243
Time elapsed: 1 hour(s), 14 minute(s), 2 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5EA0F310-66E7-47DE-8308-90A94C0279A0}|NameServer (Trojan.DNSChanger) -> Bad: (31.168.228.251,82.166.96.251) Good: () -> Replace on reboot. [cc95a0c94c3e75c19fe222d9d035a25e]

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)



Removed, scanned again, and it found it again...

• Download TDSSKiller and save it to your Desktop.
  
• Extract its contents to your desktop.
  
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
• Click the Report button and copy/paste the contents of it into your next reply
  

Note:It will also create a log in the C:\ directory..

The Report is too long to post in a reply but TSDKiller found nothing

Ok, please run MBAM again and see if anything pops up.

The popups seem to have went away. Sorry for the delay. Just wanted to make sure that they were actually gone before I said they were gone. Thanks for your help!

That is good news. Let's do some clean up.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
**************************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
  
• Remove disinfection tools
  
• Create Registry backup
  
• Purge System Restore Points
  
• Re-set system settings
  

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
*********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

All done. Thanks for your help!

Just had a pop up again, so I ran MBAM and got this:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/15/2015
Scan Time: 1:02:33 PM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.15.08
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Michelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358806
Time Elapsed: 38 min, 35 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
Trojan.DNSChanger, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5EA0F310-66E7-47DE-8308-90A94C0279A0}|NameServer, 31.168.228.251,82.166.96.251, Good: (), Bad: (31.168.228.251,82.166.96.251),,[20c44b21741676c050ac15f0dc2aa060]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Please run TDSSKiller again.

 ============================================================
14:05:29.0743 0x2258  Scan finished
14:05:29.0743 0x2258  ============================================================
14:05:29.0772 0x224c  Detected object count: 0
14:05:29.0772 0x224c  Actual detected object count: 0

The log was too long, but TDSSKiller found nothing

Are you still getting the popups? Could you post the last ten lines of the log?

14:05:02.0854 0x2258 ================ Scan global ===============================
14:05:02.0900 0x2258 [ 243F54DBA6EB48A369CA465E263ABA4A, 9D9F9DE783D000F3EA130EB68FD71319F21E4F1CD4232FB8B2F8A9A67E08F5F4 ] C:\Windows\system32\basesrv.dll
14:05:02.0944 0x2258 [ EAB311B0A7A8EA0346F14F08D4BC8F46, 11168E4074679F8A69DA714C0ABD0C68BA49D171B379343F14783C9C563202CA ] C:\Windows\system32\winsrv.dll
14:05:02.0987 0x2258 [ 3600ED7EA8AED849E20700551C0BD63B, 4A8C346C1646E80B58EF93F87F915A41E05CA2E993BB1C96955AE62A0669AF66 ] C:\Windows\system32\sxssrv.dll
14:05:03.0029 0x2258 [ 5BF02EBEFEDC706318C96E2E60EDCB91, DC866C5BC3A887CAAA7169AB9BB2992F6F877B3EA04B62B4F95B6BD54943155F ] C:\Windows\system32\services.exe
14:05:03.0043 0x2258 [ Global ] - ok
14:05:03.0045 0x2258 ================ Scan MBR ==================================
14:05:03.0063 0x2258 [ 5FB38429D5D77768867C76DCBDB35194 ] \Device\Harddisk0\DR0
14:05:03.0111 0x2258 \Device\Harddisk0\DR0 - ok
14:05:03.0132 0x2258 [ 5FB38429D5D77768867C76DCBDB35194 ] \Device\Harddisk1\DR1
14:05:03.0138 0x2258 \Device\Harddisk1\DR1 - ok
14:05:03.0141 0x2258 ================ Scan VBR ==================================
14:05:03.0149 0x2258 [ F349D616FC879D42E62A08BA18D53153 ] \Device\Harddisk0\DR0\Partition1
14:05:03.0175 0x2258 \Device\Harddisk0\DR0\Partition1 - ok
14:05:03.0192 0x2258 [ 6B3604872C1D0AB6EEF9E8F55E6C8275 ] \Device\Harddisk0\DR0\Partition2
14:05:03.0207 0x2258 \Device\Harddisk0\DR0\Partition2 - ok
14:05:03.0223 0x2258 [ A4425078424A8B22CA8325A649C43F11 ] \Device\Harddisk0\DR0\Partition3
14:05:03.0223 0x2258 \Device\Harddisk0\DR0\Partition3 - ok
14:05:03.0235 0x2258 [ C257F49A886D0C4FE22B2F67905CF952 ] \Device\Harddisk0\DR0\Partition4
14:05:03.0253 0x2258 \Device\Harddisk0\DR0\Partition4 - ok
14:05:03.0283 0x2258 [ 3F6D5BA1AABA1244C5E896B49006D81A ] \Device\Harddisk0\DR0\Partition5
14:05:03.0298 0x2258 \Device\Harddisk0\DR0\Partition5 - ok
14:05:03.0307 0x2258 [ 809537E426045146AF9D29A2EF90F984 ] \Device\Harddisk1\DR1\Partition1
14:05:03.0310 0x2258 \Device\Harddisk1\DR1\Partition1 - ok
14:05:03.0312 0x2258 ================ Scan generic autorun ======================
14:05:03.0374 0x2258 [ 0B091BD3E8F6BD5F985DE8E3DF17D837, 7082AFB9EE8EE2EAAAFA0DB129505117E2BA1D7059B193E0DEF514080F77D1BE ] C:\Windows\system32\igfxtray.exe
14:05:03.0389 0x2258 IgfxTray - ok
14:05:03.0442 0x2258 [ 1ECC8D5528F535EC6CECFB824B349418, 4035CD388A437F1564C6E4E86787756CF196CD0DFDDAD4DAFABDB583D370FF4F ] C:\Windows\system32\hkcmd.exe
14:05:03.0468 0x2258 HotKeysCmds - ok
14:05:03.0533 0x2258 [ 1B8C1C4B77BE157E322A05118A2E25E1, 978C8A511544DE5BC7BCB31B675356E8E764EFC435BCCDF360C8635668D6B072 ] C:\Windows\system32\igfxpers.exe
14:05:03.0559 0x2258 Persistence - ok
14:05:03.0883 0x2258 [ 586154542F56C285E6F53E4727928780, 7D009AE4310DF49492D20F3363C0A21A1461A6948809883266027D86A1EE87D5 ] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
14:05:04.0259 0x2258 RTHDVCPL - ok
14:05:04.0279 0x2258 SynTPEnh - ok
14:05:04.0339 0x2258 [ D0B542256A968DFCB8896C140FCE6047, 3F92A9871B521BCCCDFE6D9BFF88930B26C5DB86F6F6578554A3F2ECC5C5EBA0 ] C:\Program Files\iTunes\iTunesHelper.exe
14:05:04.0350 0x2258 iTunesHelper - ok
14:05:04.0355 0x2258 3D BubbleSound - ok
14:05:04.0502 0x2258 [ E2043ABD9E13E1B7BF74B1D05E15AA47, B59953E4F2392858601551A4FA2024742B99E6AF48D71C3155548C97E25A1FA9 ] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
14:05:04.0538 0x2258 HPMessageService - ok
14:05:04.0778 0x2258 [ 4CDF90E852837C827C855F8E8E2C5FE2, 1918CE3A880E2067D52C538096DA2D35DFCA2D742E2ED370CF2DFE22840024FD ] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe
14:05:04.0977 0x2258 Intuit SyncManager - ok
14:05:05.0048 0x2258 [ 34D296AFC913E302953C70463EF09A48, BC413307CBC56C039EE8A05B51A56E14EF59678FBB33815AEB320078056C8CE7 ] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
14:05:05.0054 0x2258 HP Software Update - ok
14:05:05.0198 0x2258 [ 22F7B9670AD770C7ED7F4738204C8E5C, 7B793AC094CB1B073419B5DAE09DFBB8EBED03D29301F490AA76EA0667613438 ] C:\Program Files\HP\HP Officejet 6600\Bin\ScanToPCActivationApp.exe
14:05:05.0279 0x2258 HP Officejet 6600 (NET) - ok
14:05:05.0305 0x2258 Skype - ok
14:05:05.0459 0x2258 [ ACD929D8754B63BBBB68B48B96F8A99E, E4DD488BA151AAB58FC00458F69D5A7AC191BA488F2BDAF88BE432C24250AF94 ] C:\Program Files (x86)\IObit\Advanced SystemCare 8\ASCTray.exe
14:05:05.0537 0x2258 Advanced SystemCare 8 - ok
14:05:05.0643 0x2258 [ CE9806603D3C635EA6E0BB79FE916D2E, E544A661AF49DF835D27748B75D2DC36CAA2A224CB385B406D32FC541B12C6C4 ] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
14:05:05.0671 0x2258 GoogleChromeAutoLaunch_D767CAD71DA7DD1CDFD0D3EF6D1B23BA - ok
14:05:05.0677 0x2258 Waiting for KSN requests completion. In queue: 75
14:05:06.0677 0x2258 Waiting for KSN requests completion. In queue: 75
14:05:07.0677 0x2258 Waiting for KSN requests completion. In queue: 75
14:05:08.0678 0x2258 Waiting for KSN requests completion. In queue: 75
14:05:09.0735 0x2258 AV detected via SS2: Windows Defender, C:\Program Files\Windows Defender\MSASCui.exe ( 4.7.205.0 ), 0x61100 ( enabled : updated )
14:05:09.0742 0x2258 Win FW state via NFP2: enabled
14:05:29.0743 0x2258 ============================================================
14:05:29.0743 0x2258 Scan finished
14:05:29.0743 0x2258 ============================================================
14:05:29.0772 0x224c Detected object count: 0
14:05:29.0772 0x224c Actual detected object count: 0
14:10:43.0627 0x2180 Deinitialize success

What's the status of the computer now?

==================================
08:25:13.0710 0x2b94 [ F349D616FC879D42E62A08BA18D53153 ] \Device\Harddisk0\DR0\Partition1
08:25:13.0741 0x2b94 \Device\Harddisk0\DR0\Partition1 - ok
08:25:13.0757 0x2b94 [ 6B3604872C1D0AB6EEF9E8F55E6C8275 ] \Device\Harddisk0\DR0\Partition2
08:25:13.0772 0x2b94 \Device\Harddisk0\DR0\Partition2 - ok
08:25:13.0788 0x2b94 [ A4425078424A8B22CA8325A649C43F11 ] \Device\Harddisk0\DR0\Partition3
08:25:13.0788 0x2b94 \Device\Harddisk0\DR0\Partition3 - ok
08:25:13.0788 0x2b94 [ C257F49A886D0C4FE22B2F67905CF952 ] \Device\Harddisk0\DR0\Partition4
08:25:13.0819 0x2b94 \Device\Harddisk0\DR0\Partition4 - ok
08:25:13.0851 0x2b94 [ 3F6D5BA1AABA1244C5E896B49006D81A ] \Device\Harddisk0\DR0\Partition5
08:25:13.0866 0x2b94 \Device\Harddisk0\DR0\Partition5 - ok
08:25:13.0872 0x2b94 [ 809537E426045146AF9D29A2EF90F984 ] \Device\Harddisk1\DR1\Partition1
08:25:13.0875 0x2b94 \Device\Harddisk1\DR1\Partition1 - ok
08:25:13.0876 0x2b94 ================ Scan generic autorun ======================
08:25:13.0929 0x2b94 [ 0B091BD3E8F6BD5F985DE8E3DF17D837, 7082AFB9EE8EE2EAAAFA0DB129505117E2BA1D7059B193E0DEF514080F77D1BE ] C:\Windows\system32\igfxtray.exe
08:25:13.0945 0x2b94 IgfxTray - ok
08:25:13.0976 0x2b94 [ 1ECC8D5528F535EC6CECFB824B349418, 4035CD388A437F1564C6E4E86787756CF196CD0DFDDAD4DAFABDB583D370FF4F ] C:\Windows\system32\hkcmd.exe
08:25:14.0007 0x2b94 HotKeysCmds - ok
08:25:14.0085 0x2b94 [ 1B8C1C4B77BE157E322A05118A2E25E1, 978C8A511544DE5BC7BCB31B675356E8E764EFC435BCCDF360C8635668D6B072 ] C:\Windows\system32\igfxpers.exe
08:25:14.0115 0x2b94 Persistence - ok
08:25:14.0471 0x2b94 [ 586154542F56C285E6F53E4727928780, 7D009AE4310DF49492D20F3363C0A21A1461A6948809883266027D86A1EE87D5 ] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
08:25:14.0767 0x2b94 RTHDVCPL - ok
08:25:14.0783 0x2b94 SynTPEnh - ok
08:25:14.0830 0x2b94 [ D0B542256A968DFCB8896C140FCE6047, 3F92A9871B521BCCCDFE6D9BFF88930B26C5DB86F6F6578554A3F2ECC5C5EBA0 ] C:\Program Files\iTunes\iTunesHelper.exe
08:25:14.0830 0x2b94 iTunesHelper - ok
08:25:14.0939 0x2b94 [ E2043ABD9E13E1B7BF74B1D05E15AA47, B59953E4F2392858601551A4FA2024742B99E6AF48D71C3155548C97E25A1FA9 ] C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPMSGSVC.exe
08:25:14.0971 0x2b94 HPMessageService - ok
08:25:15.0209 0x2b94 [ 4CDF90E852837C827C855F8E8E2C5FE2, 1918CE3A880E2067D52C538096DA2D35DFCA2D742E2ED370CF2DFE22840024FD ] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe
08:25:15.0506 0x2b94 Intuit SyncManager - ok
08:25:15.0573 0x2b94 [ 34D296AFC913E302953C70463EF09A48, BC413307CBC56C039EE8A05B51A56E14EF59678FBB33815AEB320078056C8CE7 ] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
08:25:15.0583 0x2b94 HP Software Update - ok
08:25:15.0723 0x2b94 [ 22F7B9670AD770C7ED7F4738204C8E5C, 7B793AC094CB1B073419B5DAE09DFBB8EBED03D29301F490AA76EA0667613438 ] C:\Program Files\HP\HP Officejet 6600\Bin\ScanToPCActivationApp.exe
08:25:15.0803 0x2b94 HP Officejet 6600 (NET) - ok
08:25:15.0823 0x2b94 Skype - ok
08:25:15.0973 0x2b94 [ ACD929D8754B63BBBB68B48B96F8A99E, E4DD488BA151AAB58FC00458F69D5A7AC191BA488F2BDAF88BE432C24250AF94 ] C:\Program Files (x86)\IObit\Advanced SystemCare 8\ASCTray.exe
08:25:16.0073 0x2b94 Advanced SystemCare 8 - ok
08:25:16.0173 0x2b94 [ CE9806603D3C635EA6E0BB79FE916D2E, E544A661AF49DF835D27748B75D2DC36CAA2A224CB385B406D32FC541B12C6C4 ] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
08:25:16.0203 0x2b94 GoogleChromeAutoLaunch_D767CAD71DA7DD1CDFD0D3EF6D1B23BA - ok
08:25:16.0203 0x2b94 Waiting for KSN requests completion. In queue: 135
08:25:17.0209 0x2b94 Waiting for KSN requests completion. In queue: 135
08:25:18.0210 0x2b94 Waiting for KSN requests completion. In queue: 135
08:25:19.0223 0x2b94 Waiting for KSN requests completion. In queue: 135
08:25:20.0256 0x2b94 AV detected via SS2: Windows Defender, C:\Program Files\Windows Defender\MSASCui.exe ( 4.7.205.0 ), 0x61100 ( enabled : updated )
08:25:20.0271 0x2b94 Win FW state via NFP2: enabled
08:25:32.0797 0x2b94 ============================================================
08:25:32.0797 0x2b94 Scan finished
08:25:32.0797 0x2b94 ============================================================
08:25:32.0812 0x2b8c Detected object count: 0
08:25:32.0812 0x2b8c Actual detected object count: 0


Just finished running TDSSKiller. Nothing found, but I still have pop-ups

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/20/2015
Scan Time: 9:20:15 AM
Logfile:
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.20.03
Rootkit Database: v2015.03.31.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Michelle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356563
Time Elapsed: 32 min, 5 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 1
Trojan.DNSChanger, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{5EA0F310-66E7-47DE-8308-90A94C0279A0}|NameServer, 31.168.228.251,82.166.96.251, Good: (), Bad: (31.168.228.251,82.166.96.251),,[e6edbcb2e8a294a29d3d4cb8bb4b44bc]

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

This is the same item I've had since the beginning

# AdwCleaner v4.201 - Logfile created 20/04/2015 at 10:15:08
# Updated 08/04/2015 by Xplode
# Database : 2015-04-19.4 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Michelle - MICHELLE-LAPTOP
# Running from : C:\Users\Michelle\Downloads\adwcleaner_4.201.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\VCL

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

#NAME?


-\\ Mozilla Firefox v37.0.1 (x86 en-US)


#NAME?


*************************

AdwCleaner[R0].txt - [725 bytes] - [20/04/2015 10:15:08]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [783 bytes] ##########

Is it affecting the operation of your computer?

What do you mean?

I cannot run Chrome properly without pop-ups

DarrenC wrote:

What do you mean?

I cannot run Chrome properly without pop-ups

Does it happen with other browsers?

Just Chrome

There is something amiss with Chrome. Did you try uninstalling and reinstalling it?

Yup. Tried that on page 2 =(

Do you have any Add-ons in Chrome. It appears the something in Chrome is causing these pop-ups.

There are no add-ons or anything in any browser. The adds in Chrome seem to be coming from "CloudScout" but there is nothing evident in my installed programs or anything. I changed my DNS back to be automatically obtained and there was one in there (I assume was changed by the DNSChanger that MBAM keeps finding) but I still have the ads and pop-ups

This is a puzzler. Let's try running this. In the meantime, I will have a colleague take a look at this thread.

Please download RenewMyDNS by DragonMaster Jay.

•Save it to your Desktop.
•Right-click on the file and select Extract All...
•Choose a location to save extracted files and keep pressing Next until Finished.
•Double-click RenewMyDNS folder, then double-click RenewMyDNS.bat to start the program.
•Follow the prompts, and when finished it will launch a log.
•Post that log in your next reply.
•After posting the log, delete the folder RenewMyDNS.

RenewMyDNS by DragonMaster Jay
DNS Diagnostics and refresher
Version 0.1.4 - November 2009

Microsoft Windows [Version 6.3.9600]


(((((((((((((((((((( Network and DNS Information ))))))))))))))))))))



Windows IP Configuration

Host Name . . . . . . . . . . . . : Michelle-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter DP VPN Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DP VPN Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.212(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 9C-AD-97-AC-62-C2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 b/g/n Wi-Fi Adapter
Physical Address. . . . . . . . . : 9C-AD-97-AC-62-C2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b84e:d920:7343:e32c%5(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.10.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, April 20, 2015 10:22:36 AM
Lease Expires . . . . . . . . . . : Thursday, April 23, 2015 6:27:32 AM
Default Gateway . . . . . . . . . : 192.168.10.1
DHCP Server . . . . . . . . . . . : 192.168.10.1
DHCPv6 IAID . . . . . . . . . . . : 110931351
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5F-BE-D0-64-51-06-AE-1D-04
DNS Servers . . . . . . . . . . . : 192.168.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 64-51-06-AE-1D-04
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

(((((((((((((((((((( DNS-Fake Request Testing and Flush ))))))))))))))))))))

... Requests made were successful

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.


(((((((((((((((((((( Speed-test - Ping ))))))))))))))))))))

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 206.190.36.45: bytes=32 time=68ms TTL=52
Reply from 206.190.36.45: bytes=32 time=69ms TTL=52

Ping statistics for 206.190.36.45:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 69ms, Average = 68ms

Pinging GeekPolice.net [184.168.221.8] with 32 bytes of data:
Request timed out.
Reply from 184.168.221.8: bytes=32 time=147ms TTL=56
Reply from 184.168.221.8: bytes=32 time=228ms TTL=55
Reply from 184.168.221.8: bytes=32 time=152ms TTL=56

Ping statistics for 184.168.221.8:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 228ms, Average = 175ms

Pinging facebook.com [173.252.120.6] with 32 bytes of data:
Request timed out.
Reply from 173.252.120.6: bytes=32 time=109ms TTL=83
Reply from 173.252.120.6: bytes=32 time=109ms TTL=83
Reply from 173.252.120.6: bytes=32 time=113ms TTL=83

Ping statistics for 173.252.120.6:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 113ms, Average = 110ms

Pinging microsoft.com [134.170.185.46] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 134.170.185.46:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

********************
EOF

Any change?

Seemingly good, so far, since the DNS change I mentioned

Please keep me posted.

It seems to be OK again so far