So when I launch the internet through google chrome, the snap do search engine comes up. I have tried to uninstall this software and it is still present. I have ran spybot search and destroy, and it didn't detect it. I'm not sure how to get rid of this?! Any help will be appreciated!!
Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this issue on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. ************************************************************************* Please download AdwCleaner by Xplode onto your Desktop.
Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run. When the AdwCleaner program will open, click on the Scan button as shown below.
AdwCleaner will now start to search for malicious files that may be installed on your computer. To remove the files that were detected in the previous step, please click on the Clean button.
AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer. Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply. ********************************************* Please download Malwarebytes Anti-Malware from here. Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. ************************************************* Please download Junkware Removal Tool to your desktop.
•Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•Shut down your protection software now to avoid potential conflicts.
•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message. ***************************************** Download Security Check by screen317 from one of the following links and save it to your desktop.
* Double-click Security Check.bat * Follow the on-screen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt * Post the contents of that document in your next reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
Results of screen317's Security Check version 0.99.81 Windows Vista x86 (UAC is enabled) Out of date service pack!! Internet Explorer 8 Out of date! Internet Explorer 8 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Spybot - Search & Destroy TuneUp 3.0.7.0 Java(TM) 6 Update 25 Java(TM) 6 Update 30 Java 7 Update 51 Adobe Flash Player 10 Flash Player out of Date! Adobe Flash Player 12.0.0.77 Adobe Reader 10.1.8 Adobe Reader out of Date! Google Chrome 33.0.1750.146 Google Chrome 33.0.1750.154 ````````Process Check: objlist.exe by Laurent```````` Malwarebytes Anti-Malware mbamservice.exe Malwarebytes Anti-Malware mbam.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: % ````````````````````End of Log``````````````````````
Junkware Removal Tool (JRT) by Thisisu Version: 6.1.3 (03.23.2014:1) OS: Windows Vista (TM) Home Premium x86 Ran by Wiley on 03/04/2014 at 12:17:32.69 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Why haven't you downloaded and install SP1 and updated your IE? You will need to run MBAM again. That log doesn't look correct.
1. Download this diagnostics tool MGADiag.ext and save this to your Desktop. 2. Double-click on MGADiag.exe and click Continue 3. When the program has finished, click on Copy 4. Post the results in your next reply.
To be honest, I don't know what I am doing when it comes to computers, pretty sad, I know! You asked me a question in the previous post, and I really don't know the answer to it. I don't know what you were talking about when you mentioned updating a couple of things. Epic fail on my part!!
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90= Windows Product ID: 89578-OEM-7332157-00061 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6000.2.00010300.0.0.003 ID: {075F6882-A7A5-4B3D-B55F-51AC46F3CF8C}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows Vista (TM) Home Premium Architecture: 0x00000000 Build lab: 6000.vista_gdr.100218-0019 TTS Error: K:20120127150924975-M:20120126123210729- Validation Diagnostic: Resolution Status: N/A
OGA Data--> Office Status: 100 Genuine Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data--> Office Details: {075F6882-A7A5-4B3D-B55F-51AC46F3CF8C}1.9.0027.06.0.6000.2.00010300.0.0.003x32*****-*****-*****-*****-WQD8Q89578-OEM-7332157-000612S-1-5-21-3193678604-1153622547-1748610777Hewlett-PackardHP Pavilion dv9500 Notebook PC Hewlett-PackardF.25 20071129000000.000000+0009B313507018400FE10090409Mountain Standard Time(GMT-07:00)03HPQOEMSLIC-MPC100100Microsoft Office Home and Student 2007127B346FE747BB70EPxJQkgQsrWdg+R2ep+lnGj0uQSQ=81602-903-6966942-688591
To be honest, I don't know what I am doing when it comes to computers, pretty sad, I know! You asked me a question in the previous post, and I really don't know the answer to it.
A couple of your Windows updates were not installed which is not good. All programs on your computer need to be kept up-to-date. Let's start with the Window updates. Go to Star, Control Panel and double-click on Windows Updates.Click on "install updates". This should install all your missing Windows updates. Are you sure that you're running MBAM correctly? That log still doesn't look correct.
Okay so I followed your instructions and tried to download the current windows update but it keeps on coming up as update failed. I have tried this 2-3 times. I thought it might be a space issue and deleted picures after saving to externals. Not sure what is going on
Windows requires at least 15% (121Gb) of free space to operate efficiently. You will need to free up more space on your hard drive. You can do this by uninstalling unwanted or programs you no longer use or want. You can off-load important data such as videos, music, pictures and important documents to an external hard drive or DVD's. Please let me know when you have this finished.
I want to make sure that I am running MBAM correctly. I press 'scan', when done scanning, I press the fix now button to quarantine the malicious files found, then I export log in a 'text' format, then I copy the log, and paste it here. That's what I have been doing. Please correct me if I was wrong on a step
Question: Would this virus/malware have the ability to use my email account to send everybody in my address book spam/virus emails coming FROM me? That is what is happening and I don't know how to stop it!!! Essentially my email has been hacked and I have no idea how or what to do. I regularly change my password and have changed my password since realizing this, but ppl are STILL getting these emails.
Would this virus/malware have the ability to use my email account to send everybody in my address book spam/virus emails coming FROM me? That is what is happening and I don't know how to stop it!!! Essentially my email has been hacked and I have no idea how or what to do. I regularly change my password and have changed my password since realizing this, but ppl are STILL getting these emails.
Be sure to print out and follow the instructions provided on that same page for performing a scan.
Caution: This is a beta version so also read the disclaimer and back up all your data before using.
When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
Copy and paste the contents of these two log files in your next reply.
Okay I changed my password and it's strong. I ran Malwarebytes Anti-Rootkit a couple of times and it said there is no clean up needed. Am I running this correctly?
I ran Malwarebytes Anti-Rootkit a couple of times and it said there is no clean up needed. Am I running this correctly? .
That sounds correct.
I'd like to scan your machine with ESET OnlineScan
•Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan
•Click the button. •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.
•Check •Click the button. •Accept any security warnings from your browser.
Leave the check mark next to Remove found threats.
•Check •Push the Start button. •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. •When the scan completes, push •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. •Push the button. •Push A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
Agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files.
Once Bitdefender completes the scan: Click-on the Detected Problems tab. Then select Click here to export the scan report.
When the window comes up to save the report, change the Save as type: box to: Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click Save.
This will save a file named bdscan.txt. I would suggest saving it to the Desktop so you can easily find it. (take notice of where you save it so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.
If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us.
I was looking at the windows update history, and for whatever reason, Windows vista service pack 1 will not update/install. Every time it comes up as 'failed'. Do you know why? and what can I do to get these updates on my laptop? Thanks!!
Do you know why? and what can I do to get these updates on my laptop? Thanks!!.
The only thing I can think of is if there's not enough room on your harddrive. Could you please tell me the size of the harddrive and how much free space your have.
Click Start> Computer> right click the C Drive and choose Properties> enter
Please download and run MS Fix-it from here. Click on Visit our solutions center. Click on the Windows Icon and click on Fix the problem with Windows Update that is not working down near the bottom.
Please download Malwarebytes Anti-Malware from 
button.
to download the ESET Smart Installer. Save it to your desktop.
icon on your desktop.
button.
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
button.