Hello and welcome to
GeekPolice.Net My name is
Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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If you don't intend to update your AV please download and install one of these free Av'sBefore we continue download and install a free antivirus.Remember to only install one antivirus!1)
Avast! Home Edition2)
AVG Free Edition3)
Avira AntiVir Personal4)
MicroSoft Security Essentials All versions and all languages.
5)
Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6)
PC Tools AntiVirus Free EditionIt is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.*****************************************
Please download
Junkware Removal Tool to your desktop.
•
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
•
Shut down your protection software now to avoid potential conflicts.•Temporarily
disable your
Antivirus and any
Antispyware real time protection before performing a scan. Click
this link to see a list of security programs that should be disabled and how to disable them.
•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select
Run as Administrator
•The tool will open and start scanning your system. At the Command Prompt, you’ll need to press any key to perform a scan.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Copy and Paste the JRT.txt log into your next message.
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Update Your Java (JRE)
Old versions of Java have vulnerabilities that malware can use to infect your system.First
Verify your Java VersionIf there are any other version(s) installed then update now.
Get the new version (if needed)If your version is out of date install the newest version of the
Sun Java Runtime Environment.
Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Be sure to close ALL open web browsers before starting the installation.Remove any old versions
1. Download
JavaRa and unzip the file to your
Desktop.2. Open
JavaRA.exe and choose
Remove Older Versions3. Once complete exit
JavaRA.Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to
Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for
Java Quick Starter. Click
OK and
reboot your computer.
button.
to download the ESET Smart Installer. Save it to your desktop.
icon on your desktop.
button.
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
button.