Second opinion before backing up computer

I am attempting to restore this computer back to factory defaults.  That is using the dell image partition.  I tried to pressing f11 for the dell recovery tool, but it didn't work and thought it might be due to infections on the computer.

Is there another method to back up all user data then the built in windows backup?

Here is the eset scan results:

C:\AdwCleaner\Quarantine\C\Documents and Settings\All Users\Application Data\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setupx.dll.vir a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Documents and Settings\All Users\Application Data\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll.vir a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Documents and Settings\All Users\Application Data\Tarma Installer\{DE3B7BF9-0770-4104-BC0B-B1CCCCE2F053}\_Setupx.dll.vir a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Documents and Settings\Allen\Application Data\Mozilla\Firefox\Profiles\8w7yixrd.default\Extensions\plugin@yontoo.com\content\overlay.js.vir Win32/Adware.Yontoo application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Documents and Settings\Allen\Local Settings\Application Data\getsavin\ie\getsavin_1362721801.dll.vir a variant of Win32/Adware.CouponAmazing.A application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Yontoo\YontooIEClient.dll.vir a variant of Win32/Adware.Yontoo.A application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\Yontoo\YontooLayers.crx.vir multiple threats deleted - quarantined

I tried to pressing f11 for the dell recovery tool, but it didn't work and thought it might be due to infections on the computer.

I doubt that there is a Recovery Console on your computer. You can save your important files to an external drive or DVD's then you can use your XP disk to do a re-install of the OS.

Thank you. I am currently using windows easy transfer to backup the computer. I ordered an xp cd from dell. Is there a topic on how to create repair disks for a dell 610?

I am currently using windows easy transfer to backup the computer. I ordered an xp cd from dell. Is there a topic on how to create repair disks for a dell 610? .

[COLOR=green]Just remember, when you re-format and re-install the OS everything will wiped from the hard drive. You can find more information about repair disks
here.

Thank you for the information about re-formatting and all the help in removing any infections from my friends computer.  

I am currently getting popups from freepricealerts.  Attached to this reply is a pic of addlyrics still installed which was detected as adware by adwcleaner

If you're going to re-format all that will be gone.

That is correct the infections would be removed upon reformatting the hard drive.

I am having issues with backing up the computer, with Windows Easy Transfer.  It will not burn using an external dvd burner.  

An error occurred while the wizard was saving your data.
The location you specified for saving your files and settings is not accessible. Check your access rights, and make sure you have enough disk space available.
The wizard could not save some of your files and folders.

C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\UsrVol_sftfs_v1.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\GlblVol_sftfs_v1_S-1-5-21-854245398-2077806209-1417001333-1004.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\GlblVol_sftfs_v1_S-1-5-20.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\sftfs.fsG
C:\Documents and Settings\All Users\Documents\SoftGrid Client\sftfs.fsd
C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\UsrVol_sftfs_v1.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\GlblVol_sftfs_v1_S-1-5-21-854245398-2077806209-1417001333-1004.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\AppFS Storage\140062.ENU-90140011-62-409\GlblVol_sftfs_v1_S-1-5-20.tmp
C:\Documents and Settings\All Users\Documents\SoftGrid Client\sftfs.fsG
C:\Documents and Settings\All Users\Documents\SoftGrid Client\sftfs.fsd
To close this wizard, click Finish.

What exactly are you trying to backup before you re-format?

All user data.

If you can't get the Wizard to work then you will have to save your data such as important documents, videos, pictures and music to an external hard drive, large thumb drives or DVD's . You can even save your internet settings and favourite sites.

Thank you for the information.  I am abandoning Windows easy transfer as it keeps giving the same error in the screen shots previously posted in this thread.

I tried my external USB dvd burner and this computer says its not accessible.  I uninstalled it in device manager and rebooted the computer with the drive still hooked up through the usb port.  The computer still says D:/ is not accessible which is the external dvd burner.  The dvd burner is a memorex model number mrx-550LE v1

Thank you for any advice.

If this is a desktop pc try disconnecting and re-connecting the power supply.

Its a dell latitude d610. Could the drive letters be causinng the issue? The cd rom drive installed in the computer is labled e:/ and the dvd burner is labled d:/.

Thank you for any advice

novice1 wrote:

Its a dell latitude d610.  Could the drive letters be causinng the issue?  The cd rom drive installed in the computer is labled e:/ and the dvd burner is labled d:/.  

Thank you for any advice

Do you actually have a CD rom drive and a DVD drive?

The latitude has a DVD-ROM/CDRW drive installed.  The memorex dvd recorder is an external drive attached via usb.  

System information about drives:
Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name Memorex DVD+-RAM 550L v1 USB Device
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID Not Available
PNP Device ID USBSTOR\CDROM&VEN_MEMOREX&PROD_DVD+-RAM_550L_V1&REV_ZM61\00101016405074395&0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 11/29/2011 11:14 AM)

Drive E:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name HL-DT-ST RW/DVD GCC-4243N
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 0
PNP Device ID IDE\CDROMHL-DT-ST_RW/DVD_GCC-4243N_______________A102____\5&340B0CCF&0&0.0.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.5512 (xpsp.080413-2108), 61.50 KB (62,976 bytes), 11/29/2011 11:14 AM)

Please try disconnecting your external burner.

I disconnected the dvd burner and reconected it.  When clicking on the drive under windows explorer, it says drive is not accessible.

I downloaded CDBurnerXP from cdburnerxp.se and it burned to the not accessible drive.  It spanned his 'my documents' folder to five disks.  I was hoping to be able to backup the computer to less disks as they will more then be misplaced over the lifetime of the computer.

Thank you for any advice.

Once you re-format and re-install the OS you can put your data back on the computer.

Thank you for the advice and quick replies.  

Could I get a second opinion on clean install of windows xp professional?  I have only one cd that dell provided labeled Operating System Reinstallation CD Microsoft XP Professional Service Pack 3.  Will I need another cd readable during installation with drivers from dell?  If so, does it need to be burned a certain way?  That is ISO or just driver files uncompressed.

Thank you again

Attached is screen shot of the cd contents

System: Dell Latitude D610

Will I need another cd readable during installation with drivers from dell? If so, does it need to be burned a certain way? That is ISO or just driver files uncompressed.

You should be good to go with that CD. Come back after the re-install and tell me how the computer is working.

Superdave wrote:

You should be good to go with that CD. Come back after the re-install and tell me how the computer is working.

By CD are you referring to the Dell OS reinstallation disc?

I do see in the preparation instructions, ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_latitude_laptop/latitude-d610_user%27s%20guide_en-us.pdf , from dell it refers to a Dell Drivers and Utilities CD.  
Do you I need the Dell Drivers and Utilities CD to install windows xp professional?  If yes, then is there a method to create one from the driver files in the zip, cab, and exe format?  

Thank you for any advice and the help given at this point.

By CD are you referring to the Dell OS reinstallation disc?

Yes.

Do you I need the Dell Drivers and Utilities CD to install windows xp professional?

No, all you need is the OS disk.

I do see in the preparation instructions from dell it refers to a Dell Drivers and Utilities CD.

That's probably only for the additional stuff they add on. In my opinion, it's mostly stuff that you'll never use and just takes up room on your computer.

Thank you Superdave for the responses and information.

I am currently confused on one of the Windows setup steps. I printed out the dell manual install instructions and the install instructions from the OS reinstall disk.

After accepting the license agreement it asks me if I want to delete partition. It displays only the main hard disk drive. Do i delete the contents of the hard disk drive?

Thank you for any advice.

After accepting the license agreement it asks me if I want to delete partition. It displays only the main hard disk drive. Do i delete the contents of the hard disk drive?

You can delete the partition and the re-installation will delete the contents of the hard drive. You can re-establish the partitions with Partition Wizard.

Thank you for the freeware. I will attempt the reinstall tonight. I hope to have this computer back to my friend by Wednesday.