google chrome is redirected to yahoo.genio can't uninstall

here is the link

ESET Online Scan

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
  
• Click Start or wait for the scanner to load.
  
• Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, there are a couple of things to keep in mind:
  
• 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
  
• 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
  
• Open the logfile from wherever you saved it
  
• Copy and paste the contents in your next reply.
  

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
  
• Error messages
  
• Fake antivirus alerts or the icon in the system tray
  
• svchost.exe running at 100%
  
• System crashes or blue screen of death

no threats found. I just want yahoo.genio uninstalled it makes my computer slow and I want it to boot to google chrome home page but yahoo.genio won't let it

Uninstall and reinstall Google Chrome, and tell me if it helps...

no that did not help.....computer seems to be getting slower

OTL Quick Scan

Please download OTL by OldTimer to your Desktop.

• Close all windows and double click OTL.exe.
  
• Click Quick Scan button and let the program run uninterrupted.
  
• It will produce a log for you called OTL.txt, please post it in your next reply.
  
• You may need to use two posts to get it all.

here is the log

OTL Fix

Please run OTL

• Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:
  
  

  :OTL
  FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:17.0
  CHR - Extension: Color my Facebook = C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Extensions\innimmmamipenpklmoafgkgidfhfemhb\2.0.1_0\
  
  :files
  ipconfig /flushdns /c
  
  :commands
  [emptytemp]
  [reboot]

  
  
  
• Then click the Run Fix button at the top.
  
• Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
  
• Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
  Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
  
• Error messages
  
• Fake antivirus alerts or the icon in the system tray
  
• svchost.exe running at 100%
  
• System crashes or blue screen of death

Ran fix but it did not get rid of the problem and the computer is getting slower....what is it with this yahoo genio??

Here is the info on their site:

How do I remove Genieo?


On Windows:

• Open Control Panel.
  
• On Windows 7 - choose “Uninstall a program”. On Windows XP - choose “Add/Remove Programs”.
  
• Select the “Genieo” entry from the list of installed programs and click the “Uninstall” button.
  
• If from any reason the uninstall does not work please download and run the following file.
  

Once that's done (if successful), post new log from OTL please.

I originally did that and it did not work. Genio is not listed but it still comes up as my home page and there is no way to change it. I think ever since I accidently installled it my computer has been getting slower I think it is a virus in itself. There was no file to run in the last post

You tried the Geneio download the remove it?

What Genio download? In Windows I had found the program and uninstalled it but that does not work and now it is not listed in the programs section

I wrote this:

If from any reason the uninstall does not work please download and run the following file

Link was to http://genieo.com/uninstall/updater_uninstall.exe

That does nothing I hit run and the box goes away and nothing happens except that it brings up my files listed under c:

SystemLook scan

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

NOTE: If you have a x86 system instead, please use this link.

• Double-click SystemLook.exe to run it.
  
• Copy the content of the following codebox into the main textfield:
  

  
  :filefind
  *geneio*
  *genio*
  *yahoo*
  
  :folderfind
  
  *geneio*
  *genio*
  *yahoo*
  
  :regfind
  
  geneio
  genio
  yahoo

  
  
  
• Click the Look button to start the scan.
  
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  

Note: The log can also be found on your Desktop entitled SystemLook.txt

here is the log

OTL Fix

Please run OTL

• Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:
  
  

  :reg
  [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{087CE277-A82B-4DA7-B4AA-303B9C99DADC}]
  [-HKEY_USERS\S-1-5-21-2542492384-342735957-1596629310-1000\Software\Microsoft\Internet Explorer\SearchScopes\{087CE277-A82B-4DA7-B4AA-303B9C99DADC}]
  
  :files
  ipconfig /flushdns /c
  
  :commands
  [emptytemp]
  [reboot]

  
  
  
• Then click the Run Fix button at the top.
  
• Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
  
• Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
  Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)

All processes killed
========== OTL ==========
Prefs.js: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:17.0 removed from extensions.enabledAddons
File C:\Users\Paul\AppData\Local\Google\Chrome\User Data\Default\Extensions\innimmmamipenpklmoafgkgidfhfemhb\2.0.1_0 not found.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Paul\Downloads\cmd.bat deleted successfully.
C:\Users\Paul\Downloads\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Paul
->Temp folder emptied: 757 bytes
->Temporary Internet Files folder emptied: 32902 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 23861109 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 9418 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 23.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 12062012_194459

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

Test for Geneio please...

it is still there

Please download Junkware Removal Tool to your desktop
Junkware Removal Tool by thisisu
•You may need to shut down your protection software now to avoid potential conflicts.
•Run the tool by double-clicking it. If you are using Windows Vista or
Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.


Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

• Save it to your Desktop.
  
• Double click the RKill desktop icon.
  
• It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  
• Please post its log in your next reply.
  
• After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.



Adware Cleaning

Please download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  
• Click on Delete.
  
• A logfile will automatically open after the scan has finished.
  
• Please post the content of that logfile in your reply.
  
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

I ran adware cleaner and it automatically logged off...not sure if it re booted as the power did not go off...anyway here is the log

Do the issues continue?

Not sure until i re boot.....should I?

Sure. Let me know.

re booted and yahoo genio is still in my system...also getting slower

Sorry to hear that. Remember the scan we did with SystemLook? We'll need that done again please.

Wow! Geneio is still on your system? And nothing on it was found by SystemLook....impressive!

Tell you what...remove Google Chrome...

Go to Control Panel > Programs... search for Google Chrome and remove it, please.

Then, follow this tutorial to manually uninstall it/remove any other information: http://support.google.com/chrome/bin/answer.py?hl=en&answer=111899


Are you having the problem on Firefox? Internet Explorer?

Then, reinstall Google Chrome...no extensions or anything yet.

Let me know if it helps.

I uninstalled chrome but when I try to manually remove it by clicking on their link all that gets saved to the desktop is a notepad saying this is to change the registry and it does not give me the option to click on yes as it says in the directions.
I have had problems with Internet Explorer and never used Firefox
should I reinstall chrome?

Try to reinstall now...

I think Yahoo Genio is now gone but my computer is very slow

In what ways is it slow? Web browsing...programs, general slowness?

web browsing and general slowness

Let's go with this. If you already have it, no need to re-download. Let me know how it goes...

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:





Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:




Go to Step 4 and under "System Restore" click on Create button:




Go to Start Repairs tab and click Start button.




Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):



Click on box next to the Restart System when Finished. Then click on Start.

This did not seem to do anything. the computer takes about 5 minutes to boot up and when on sites that need to load pictures scrolling is slow

Kaspersky GetSystemInfo Scan

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.




On the General tab, make sure all of the boxes are checked.




On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.



Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.

Hi It would not stay on maximum I tried a couple times but here is the report
http://www.getsysteminfo.com/read.php?file=0cdfd7a9788571a65d2d4446a230208b

CCleaner Temporary Files Cleaning

NOTE: If you already have this installed, you don't have to reinstall it.

Please download CCleaner Slim and save it to your Desktop - Alternate download link

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

• Double-click the CCleaner shortcut on the desktop to start the program.
  
• A prompt will ask you if you want CCleaner to do a check to see what cookies it needs to keep. Allow that operation.
  
• On the Cleaner tab, click on Run Cleaner on the bottom-right to run the program.
  
• Important: Make sure that ALL browser windows are closed before selecting Run Cleaner, or it will ask if you want the program to close them for you (when you do this, all unsaved data may be lost in the browser).

Once you do that, also click the Tools > Startup... and then click "Save to text file..." in the right corner. Once you do that, post the log, please.

Yes HKCU:Run RoboForm Siber Systems "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
Yes HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run avast AVAST Software "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
Yes HKLM:Run HotKeysCmds Intel Corporation C:\Windows\system32\hkcmd.exe
Yes HKLM:Run IgfxTray Intel Corporation C:\Windows\system32\igfxtray.exe
Yes HKLM:Run Persistence Intel Corporation C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QlbCtrl.exe Hewlett-Packard Development Company, L.P. C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Yes HKLM:Run ROC_ROC_JULY_P1 "C:\Program Files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
Yes HKLM:Run ROC_ROC_NT "C:\Program Files\AVG Secure Search\ROC_ROC_NT.exe" / /PROMPT /CMPID=ROC_NT
Yes HKLM:Run RtHDVCpl Realtek Semiconductor RtHDVCpl.exe
Yes HKLM:Run SunJavaUpdateSched Sun Microsystems, Inc. "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SynTPEnh Synaptics Incorporated %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run vProt "C:\Program Files\AVG Secure Search\vprot.exe"
Yes Startup User Dropbox.lnk Dropbox, Inc. C:\Users\Paul\AppData\Roaming\Dropbox\bin\Dropbox.exe

Download and run the following program (which you can keep for the future, if you like):

http://www.malwarebytes.org/products/startuplite/

It automatically reconfigures your startup. Let me know if it has helped. It's best to reboot the system and then mess around for a while so you can get an idea.

startup is a little faster but on sites where you need to scroll like facebook it is slow scrolling

DxDiag

1. Click Start and then click Run.
   
2. Type dxdiag in the Open box, and then click OK.
   
3. Click Save all information, and it will collect information and it will prompt you to save the file. Save the file to the Desktop.
   
4. Find DxDiag.txt on your Desktop, and post the contents of it in your next reply.

We need to check out your devices. Please download DevDiag, and save it to your Desktop:
Direct Download

• If you are using Vista or Windows 7, please right-click DevDiag.exe and select Run As Administrator. Otherwise, simply double-click the program to run it.
  
• At the options screen, please type 2 and hit Enter.
  
• The tool will take a few moments to scan. When finished, a report should pop-up, also available on your Desktop (DevDiag.txt).
  
• Please do not copy/paste the report into your next reply. Instead, Attach it by clicking Add Reply, and scrolling down to the Attachments section.
  

Please download TCP Optimizer by SpeedGuide and save to your Desktop.

• Double-click on it to start the program.
  
• For connection speed, if you know it, go ahead and drag the slider to the speed for which you are subscribed to. (For example, if your connection speed is 1 MBPS, then set it at 1024 KB.)
  
• At the bottom right of the window, click Optimal Settings, then click Apply.
  
• Then, click on Exit. Please restart your computer for the changes to take effect.

where is add reply??

TCP optimizer will not work when I hit apply it says needs to be run by administrator but there is no option for that

Move on to next step, please.