BACK DOOR BOT OR TROJAN

Hi Super Dave:

OK. Thanks for everything. My husband has an appointment this coming Wednesday for his heart. Once we have that behind us I am going to take some time to go over that final list of things you had regarding suggestions for staying safe and keeping my computer at its best.

I appreciate everything you have done for me.

Take care,
Karen

You're welcome. I hope everything turns out ok for your husband.

Hi Super Dave:

I hope you are still there. Yesterday and today I have tried to install new Microsoft updates. The KB2698023 item will not install. I keep getting an error message about it.

Here are some of hte items I am getting:

Failed Updates
For help installing an update successfully, see the solution under each problem description.
Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2698023)


Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2698023)
A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.
How to Uninstall
This software update can be removed via Add/Remove Programs in Control Panel.
Get help and support
http://support.microsoft.com
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Did we do something to my computer that prevents me from downloading this update? I have never had this happen before. I tried to repeatedly download the item after rebooting. Are other people complaining about this? Is it a Microsoft problem?

Thanks,
Karen

Did we do something to my computer that prevents me from downloading this update?

That happens sometimes when cleaning a computer. Please try this.

•Please download Dial-A-Fix from one of the following mirrors:

Primary mirror
Secondary mirror

•Extract the zip file to your desktop.

•Double click Dial-a-Fix.exe to start the program. Dial-A-Fix might give you a lot errors, just ignore them and Click
to continue.

•Press the green double checkmark box (Looks like this:


UNcheck Empty Temp Folders, as well as Adjust Time/Date in the prep section. The prep section should then look like this:





•Click on Go

•Wait for Dial-A-Fix to finish (All the checks marks will be all gone)

•Close Dial-A-Fix

Hi Super DAve:

Well I did the Dial A Fix, actually twice. Tried to install the KB2698023 andn had no luck. The Microsoft Update seems to move along nicely and then finishes giving me an error that the install has failed. I ahve tried to use my Baseline Analayzer to give me help. No luck there. BA scans my computer and lets me know that KB2698023 is missing. Trying to download the update from BA does not work either. Is this a Microsoft thing? Are others complaining about this on the internet? I see some postings when I Google that I can not download KB2698023. The postings say things about framework 1.1 or something. The positings have elaborate and complicated work arounds to download this update.

Any ideas?

Thanks,
Karen