Hello and welcome to
GeekPolice.Net My name is
Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Download
Farbar Recovery Scan Tool and save it to a flash drive.
Depending on your type of system, you will have to select 32-bit or 64-bit accordingly.
How do I tell? Plug the flashdrive into the infected PC.
Enter
System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
- Restart the computer.
- As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
- Use the arrow keys to select the Repair your computer menu item.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
- Insert the installation disc.
- Restart your computer.
- If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
- Click Repair your computer.
- Choose your language settings, and then click Next.
- Select the operating system you want to repair, and then click Next.
- Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
- Select Command Prompt
- In the command window type in notepad and press Enter.
- The notepad opens. Under File menu select Open.
- Select "Computer" and find your flash drive letter and close the notepad.
- In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
- The tool will start to run.
- When the tool opens click Yes to the disclaimer.
- Place a check next to List Drivers MD5 as well as the default check marks that are already there
- Press Scan button.
- type exit and reboot the computer normally
- FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.
