Also now when I start up normally (ie not in safe mode) the command prompt is not there, which is good, I have not restarted the Mcafee as will wait to see what next instructions are. many thanks.
Well answered my own question there because i can't! Tried to and get the message The Windows Security Center service can't be started so will download and run Rooter without AV.
went back to try and re-activate the McAfee and the message stated before ie "Windows Security Centre can't be started" has gone and McAfee is turned back on? Seems a little strange as I did nothing different to before when i tried to turn McAfee back on yet this time it's on? Went into C Panel, System and Security Action Centre and it says, Mcafee Network Firewall is currently turned on, Windows automatic updates on, McAfee Anti-Virus and Anti-Spyware reports that it is up to date and virus scanning is on, Windows Defender and McAfee Anti-Virus and Anti-Spyware both report that they are turned on. (then goes onto say that running two or more anti-spyware can cause comp to run slow), Internet Security Settings are set to their recommended levels,
Superdave wrote:Can you please run Farbar Service Scanner and post the log.
when I close down I get the message that it is waiting for background programmes to close but I've nothing open that I can see.
Also how do I clean up any strange folders, I have two my videos files within my docs folder, two pictures ones and two my music files, but they all look like ghost files with a padlock on them I can't open them. When I click on them it says the relevant file is not accessible with a big red cross. My pics folder is within libraries not my documents, so I'm not sure what to do with these files.
Plus what else can I do to prevent these trojans getting on here again? Do very much appreciate all your help, many many thanks.
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