Hi there no1cowmom and welcome to GeekPolice!
I am
Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
- Whilst I´m helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
- Feel free to ask questions! Especially if my instructions are not clear. I´m here to help, not confuse you.
- I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
- Stick with me till the end. If your computer starts running better, doesn´t mean it is clean yet!
====================I have seen these detections before from this program and they were false positives. Lets run a more reliable scanner.
Please download
Malwarebytes' Anti-Malware from
here.
Double Click
mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Quick Scan, then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
- If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
- Click OK to either and let MBAM proceed with the disinfection process.
- If asked to restart the computer, please do so immediately.
Post the contents of the MBAM log in your next reply, please.
