i got something OTL scan done

OTL logfile created on: 1/21/2012 12:21:53 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Englewood\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.48 Gb Total Physical Memory | 1.89 Gb Available Physical Memory | 54.26% Memory free
6.96 Gb Paging File | 5.04 Gb Available in Paging File | 72.41% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 580.58 Gb Total Space | 540.43 Gb Free Space | 93.08% Space Free | Partition Type: NTFS

Computer Name: ENGLEWOODPC | User Name: Englewood | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/01/21 12:20:45 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Englewood\Downloads\OTL.com
PRC - [2012/01/12 03:21:42 | 000,924,632 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2011/08/10 14:52:54 | 000,138,760 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\ccsvchst.exe
PRC - [2011/07/19 09:59:30 | 000,126,392 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe
PRC - [2011/07/19 09:48:25 | 000,123,320 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe
PRC - [2010/06/04 17:32:58 | 000,252,792 | ---- | M] (TOSHIBA) -- C:\Program Files (x86)\Toshiba\TOSHIBA Sleep Utility\TSleepSrv.exe
PRC - [2009/12/02 22:23:38 | 000,209,768 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2009/12/02 22:23:32 | 000,483,688 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2009/07/13 19:14:28 | 000,015,360 | ---- | M] (Microsoft Corporation) -- C:\Windows\SysWOW64\PING.EXE


========== Modules (No Company Name) ==========

MOD - [2012/01/12 03:21:41 | 002,124,760 | ---- | M] () -- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
MOD - [2012/01/09 14:58:36 | 008,527,008 | ---- | M] () -- C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
MOD - [2010/11/20 21:24:09 | 000,232,448 | ---- | M] () -- \\.\globalroot\systemroot\syswow64\mswsock.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/08/05 14:53:12 | 000,467,680 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Zune\ZuneWlanCfgSvc.exe -- (ZuneWlanCfgSvc)
SRV:64bit: - [2011/08/05 14:53:12 | 000,306,400 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Zune\WMZuneComm.exe -- (WMZuneComm)
SRV:64bit: - [2011/08/05 14:53:06 | 008,277,728 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Zune\ZuneNss.exe -- (ZuneNetworkSvc)
SRV:64bit: - [2011/07/01 12:46:14 | 000,828,856 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe -- (TPCHSrv)
SRV:64bit: - [2011/06/09 22:10:00 | 000,138,152 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe -- (TOSHIBA HDD SSD Alert Service)
SRV:64bit: - [2011/05/24 10:58:12 | 000,294,848 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\TOSHIBA\TECO\TecoService.exe -- (TOSHIBA eco Utility Service)
SRV:64bit: - [2011/05/17 15:34:18 | 000,574,896 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe -- (TosCoSrv)
SRV:64bit: - [2011/04/20 17:16:30 | 000,204,288 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2010/10/20 15:41:00 | 000,138,656 | ---- | M] (TOSHIBA Corporation) [Auto | Running] -- C:\Windows\SysNative\TODDSrv.exe -- (TODDSrv)
SRV:64bit: - [2010/09/22 19:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2010/09/09 18:26:34 | 000,162,824 | ---- | M] () [Auto | Running] -- C:\Windows\SysNative\GFNEXSrv.exe -- (GFNEXSrv)
SRV - [2011/08/10 14:52:54 | 000,138,760 | R--- | M] (Symantec Corporation) [Unknown | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe -- (NIS)
SRV - [2011/07/19 09:59:30 | 000,126,392 | R--- | M] (Symantec Corporation) [Unknown | Running] -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe -- (PCCUJobMgr)
SRV - [2011/07/19 09:48:25 | 000,123,320 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe -- (Norton PC Checkup Application Launcher)
SRV - [2011/07/11 18:16:06 | 000,057,216 | ---- | M] (TOSHIBA Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe -- (TMachInfo)
SRV - [2011/04/01 18:42:56 | 000,198,064 | ---- | M] (TOSHIBA CORPORATION) [On_Demand | Stopped] -- C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe -- (TOSHIBA Bluetooth Service)
SRV - [2010/10/12 11:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2010/03/18 15:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/12/02 22:23:38 | 000,209,768 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2009/12/02 22:23:32 | 000,483,688 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2009/06/10 15:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/01/21 11:56:34 | 000,096,376 | ---- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\SMR210.SYS -- (SMR210)
DRV:64bit: - [2011/10/29 05:44:28 | 000,174,200 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2011/09/26 18:38:11 | 001,084,024 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\symefa64.sys -- (SymEFA)
DRV:64bit: - [2011/08/08 17:38:05 | 000,167,048 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\ccsetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2011/08/02 20:22:10 | 000,729,720 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2011/08/02 20:22:10 | 000,037,496 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\srtspx64.sys -- (SRTSPX) Symantec Real Time Storage Protection (PEL)
DRV:64bit: - [2011/07/25 20:18:39 | 000,401,016 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\symnets.sys -- (SymNetS)
DRV:64bit: - [2011/07/25 20:15:52 | 000,189,560 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\ironx64.sys -- (SymIRON)
DRV:64bit: - [2011/05/16 14:03:26 | 000,451,192 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\NISx64\1302000.00A\symds64.sys -- (SymDS)
DRV:64bit: - [2011/04/20 18:00:52 | 009,256,960 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2011/04/20 16:39:58 | 000,300,544 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2011/03/11 00:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 00:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/02/23 12:03:00 | 000,291,120 | ---- | M] (TOSHIBA CORPORATION) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\tosrfbd.sys -- (tosrfbd)
DRV:64bit: - [2011/02/08 20:07:00 | 000,038,096 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\PGEffect.sys -- (PGEffect)
DRV:64bit: - [2011/02/03 20:59:06 | 001,413,680 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/01/27 16:27:00 | 000,067,384 | ---- | M] (TOSHIBA CORPORATION) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\tosrfusb.sys -- (Tosrfusb)
DRV:64bit: - [2011/01/13 20:58:30 | 000,413,800 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2010/12/17 20:46:46 | 002,675,712 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2010/11/20 21:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 21:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 21:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/11/17 09:04:32 | 000,115,216 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtihdW76.sys -- (AtiHDAudioService)
DRV:64bit: - [2010/10/29 17:11:42 | 000,250,984 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2010/10/18 15:14:02 | 000,042,096 | R--- | M] (Atheros) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\btfilter.sys -- (BtFilter)
DRV:64bit: - [2010/08/30 11:48:00 | 000,094,528 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\Tosrfhid.sys -- (Tosrfhid)
DRV:64bit: - [2010/06/18 17:45:00 | 000,018,872 | ---- | M] (TOSHIBA Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\tosrfec.sys -- (tosrfec)
DRV:64bit: - [2009/12/02 22:23:38 | 000,022,376 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2009/12/02 22:23:34 | 000,025,960 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2009/12/02 22:23:32 | 000,269,672 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2009/12/02 22:23:26 | 000,721,768 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2009/07/30 21:22:04 | 000,027,784 | ---- | M] (TOSHIBA Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\tdcmdpst.sys -- (tdcmdpst)
DRV:64bit: - [2009/07/14 16:31:18 | 000,026,840 | ---- | M] (TOSHIBA Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\TVALZ_O.SYS -- (TVALZ)
DRV:64bit: - [2009/07/13 19:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 19:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 19:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/19 20:15:22 | 000,014,472 | ---- | M] (TOSHIBA Corporation) [Kernel | Auto | Running] -- C:\Windows\SysNative\drivers\TVALZFL.sys -- (TVALZFL)
DRV:64bit: - [2009/06/10 14:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 14:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 14:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 14:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2012/01/11 01:56:13 | 002,048,632 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\VirusDefs\20120110.032\ex64.sys -- (NAVEX15)
DRV - [2012/01/11 01:56:13 | 000,117,880 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\VirusDefs\20120110.032\eng64.sys -- (NAVENG)
DRV - [2011/12/10 04:41:24 | 000,482,936 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2011/12/10 04:41:24 | 000,138,360 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2011/12/09 18:53:28 | 000,488,568 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\IPSDefs\20120110.002\IDSviA64.sys -- (IDSVia64)
DRV - [2011/11/30 20:25:03 | 001,157,240 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20111223.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2009/07/13 19:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.toshiba.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://start.toshiba.com
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" =

========== FireFox ==========


FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.0.50401.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll ()

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\IPSFFPlgn\ [2011/12/11 08:50:42 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\coFFPlgn\ [2012/01/21 11:58:13 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 9.0.1\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/01/12 03:21:43 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 9.0.1\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins

[2011/12/10 04:27:29 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Englewood\AppData\Roaming\Mozilla\Extensions
[2011/12/10 04:27:08 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
[2012/01/12 03:21:43 | 000,121,816 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
[2012/01/12 03:21:39 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
[2012/01/12 03:21:38 | 000,002,040 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

Hosts file not found
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll ()
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (TOSHIBA Media Controller Plug-in) - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll ()
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [] File not found
O4:64bit: - HKLM..\Run: [HSON] C:\Program Files\Toshiba\TBS\HSON.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [RtHDVBg_Dolby] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [TCrdMain] C:\Program Files\Toshiba\FlashCards\TCrdMain.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [Teco] C:\Program Files\TOSHIBA\TECO\Teco.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosNC] C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosReelTimeMonitor] C:\Program Files\Toshiba\ReelTime\TosReelTimeMonitor.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosSENotify] C:\Program Files\Toshiba\TOSHIBA HDD SSD Alert\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosVolRegulator] C:\Program Files\Toshiba\TosVolRegulator\TosVolRegulator.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TosWaitSrv] C:\Program Files\Toshiba\TPHM\TosWaitSrv.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [TPwrMain] C:\Program Files\Toshiba\Power Saver\TPwrMain.exe (TOSHIBA Corporation)
O4:64bit: - HKLM..\Run: [Zune Launcher] C:\Program Files\Zune\ZuneLauncher.exe (Microsoft Corporation)
O4 - HKLM..\Run: [ITSecMng] C:\Program Files (x86)\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe (TOSHIBA CORPORATION)
O4 - HKLM..\Run: [NortonOnlineBackupReminder] C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe (Toshiba)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [ToshibaAppPlace] C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe (Toshiba)
O4 - HKLM..\Run: [ToshibaServiceStation] C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe (TOSHIBA Corporation)
O4 - HKLM..\Run: [TSleepSrv] C:\Program Files (x86)\Toshiba\TOSHIBA Sleep Utility\TSleepSrv.exe (TOSHIBA)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000001 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000002 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000003 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000004 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000005 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000006 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000007 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000008 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000009 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000010 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000011 - mmswsock.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - %SystemRoot%\system32\wshbth.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000011 - %SystemRoot%\system32\wshbth.dll File not found
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab (Java Plug-in 1.6.0_25)
O16 - DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab (Java Plug-in 1.6.0_25)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab (Java Plug-in 1.6.0_25)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{8AF02EAA-9470-451D-9D86-E96B290E44DF}: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{BE276CFF-34DA-45BE-BA63-F017090BB385}: DhcpNameServer = 172.25.1.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) -C:\windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{7e1675d9-2647-11e1-8d47-386077affffb}\Shell - "" = AutoRun
O33 - MountPoints2\{7e1675d9-2647-11e1-8d47-386077affffb}\Shell\AutoRun\command - "" = E:\TL_Bootstrap.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/01/21 11:56:34 | 000,096,376 | ---- | C] (Symantec Corporation) -- C:\windows\SysNative\drivers\SMR210.SYS
[2012/01/21 11:46:02 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\NPE
[2012/01/20 08:17:59 | 001,447,936 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\lsasrv.dll
[2012/01/20 08:17:59 | 000,395,776 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\webio.dll
[2012/01/20 08:17:59 | 000,314,880 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\webio.dll
[2012/01/20 08:17:59 | 000,136,192 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\sspicli.dll
[2012/01/20 08:17:59 | 000,029,184 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\sspisrv.dll
[2012/01/20 08:17:59 | 000,028,160 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\secur32.dll
[2012/01/19 15:11:35 | 000,000,000 | ---D | C] -- C:\windows\system64
[2012/01/17 12:22:44 | 000,000,000 | ---D | C] -- C:\ProgramData\VirtualizedApplications
[2012/01/17 10:12:22 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\SoftGrid Client
[2012/01/17 10:12:21 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Roaming\SoftGrid Client
[2012/01/17 10:11:52 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office Starter (English)
[2012/01/17 10:10:58 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Office
[2012/01/17 10:10:58 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\DESIGNER
[2012/01/17 10:10:57 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Application Virtualization Client
[2012/01/17 10:10:35 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Roaming\TP
[2012/01/14 12:49:01 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\CrashDumps
[2012/01/14 12:35:19 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\Windows Live
[2012/01/14 12:35:19 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\{CABD2347-1441-4432-87F3-8E064B4C68E1}
[2012/01/14 12:35:09 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\{E47CB1D3-4476-4853-BEE0-174EAF9B0335}
[2012/01/14 12:35:08 | 000,000,000 | ---D | C] -- C:\Users\Englewood\AppData\Local\{718437B9-F582-465D-8FDC-02B9359A5D22}
[2012/01/11 13:57:28 | 001,572,864 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\quartz.dll
[2012/01/11 13:57:27 | 001,328,128 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\quartz.dll
[2012/01/11 13:57:27 | 000,514,560 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\qdvd.dll
[2012/01/11 13:57:27 | 000,366,592 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\qdvd.dll
[2012/01/11 13:57:26 | 001,731,920 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\ntdll.dll
[2012/01/11 13:57:26 | 000,077,312 | ---- | C] (Microsoft Corporation) -- C:\windows\SysNative\packager.dll
[2012/01/11 13:57:26 | 000,067,072 | ---- | C] (Microsoft Corporation) -- C:\windows\SysWow64\packager.dll
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/01/21 12:03:04 | 000,024,608 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/01/21 12:03:04 | 000,024,608 | -H-- | M] () -- C:\windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/01/21 12:00:19 | 000,727,182 | ---- | M] () -- C:\windows\SysNative\PerfStringBackup.INI
[2012/01/21 12:00:19 | 000,624,622 | ---- | M] () -- C:\windows\SysNative\perfh009.dat
[2012/01/21 12:00:19 | 000,106,708 | ---- | M] () -- C:\windows\SysNative\perfc009.dat
[2012/01/21 11:56:42 | 000,000,020 | ---- | M] () -- C:\windows\SysNative\drivers\SMR210.dat
[2012/01/21 11:56:34 | 000,096,376 | ---- | M] (Symantec Corporation) -- C:\windows\SysNative\drivers\SMR210.SYS
[2012/01/21 11:56:15 | 000,000,908 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/01/21 11:55:48 | 000,067,584 | --S- | M] () -- C:\windows\bootstat.dat
[2012/01/21 11:55:39 | 2801,364,992 | -HS- | M] () -- C:\hiberfil.sys
[2012/01/21 11:40:02 | 000,000,912 | ---- | M] () -- C:\windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/01/17 10:11:18 | 000,743,534 | ---- | M] () -- C:\windows\SysWow64\PerfStringBackup.INI
[2012/01/09 14:58:36 | 000,414,368 | ---- | M] (Adobe Systems Incorporated) -- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
[1 C:\windows\*.tmp files -> C:\windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/01/21 11:56:36 | 000,000,020 | ---- | C] () -- C:\windows\SysNative\drivers\SMR210.dat
[2012/01/17 10:11:18 | 000,743,534 | ---- | C] () -- C:\windows\SysWow64\PerfStringBackup.INI
[2011/10/29 05:06:25 | 000,128,312 | ---- | C] () -- C:\windows\SysWow64\GFNEX.dll
[2011/10/29 05:05:29 | 000,000,000 | ---- | C] () -- C:\windows\ativpsrm.bin
[2011/10/29 05:03:08 | 000,003,155 | ---- | C] () -- C:\windows\SysWow64\atipblag.dat
[2011/02/03 20:56:58 | 000,066,856 | ---- | C] () -- C:\windows\SysWow64\SynTPEnhPS.dll
[2009/07/13 23:38:36 | 000,067,584 | --S- | C] () -- C:\windows\bootstat.dat
[2009/07/13 20:35:51 | 000,000,741 | ---- | C] () -- C:\windows\SysWow64\NOISE.DAT
[2009/07/13 20:34:42 | 000,215,943 | ---- | C] () -- C:\windows\SysWow64\dssec.dat
[2009/07/13 18:10:29 | 000,043,131 | ---- | C] () -- C:\windows\mib.bin
[2009/07/13 17:42:10 | 000,064,000 | ---- | C] () -- C:\windows\SysWow64\BWContextHandler.dll
[2009/07/13 15:03:59 | 000,364,544 | ---- | C] () -- C:\windows\SysWow64\msjetoledb40.dll
[2009/06/10 15:26:10 | 000,673,088 | ---- | C] () -- C:\windows\SysWow64\mlang.dat

< End of report >

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
What makes you think that there's something wrong with your computer?

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
******************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.21.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Englewood :: ENGLEWOODPC [administrator]

Protection: Enabled

1/21/2012 2:33:41 PM
mbam-log-2012-01-21 (14-33-41).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 327067
Time elapsed: 39 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\assembly\temp\kwrd.dll (PUP.BitMiner) -> Quarantined and deleted successfully.

(end)

after re starting im still getting redirects and pop ups

Please run the Security Check scan in my previous post and show me the log.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3

When saving ComboFix rename it to PCHelpForum.exe to prevent it from being blocked by malware.

Refer to this image:

To prevent your anti-virus application interfering with ComboFix we need to disable it. See [URL="http://www.pchelpforum.com/anti-virus/110194-how-disable-your-security-applications.html"]here[/URL] for a tutorial regarding how to do so if you are unsure.

• Close any open windows and double click PCHelpForum.exe to run it.
  
  You will see the following image:
  

Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.

security check


Results of screen317's Security Check version 0.99.30
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Java(TM) 6 Update 25
Java version out of date!
Adobe Flash Player 11.1.102.55
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
``````````End of Log````````````

And now please run ComboFix and post the log.

ComboFix 12-01-21.02 - Englewood 01/22/2012 10:56:15.2.4 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3562.2081 [GMT -6:00]
Running from: c:\users\Englewood\Downloads\ComboFix.exe
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
---- Previous Run -------
.
c:\windows\assembly\temp\@
c:\windows\assembly\temp\bckfg.tmp
c:\windows\assembly\temp\cfg.ini
c:\windows\system32\consrv.dll
.
.
((((((((((((((((((((((((( Files Created from 2011-12-22 to 2012-01-22 )))))))))))))))))))))))))))))))
.
.
2012-01-22 18:06 . 2012-01-22 18:06 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-01-21 20:31 . 2012-01-21 20:31 -------- d-----w- c:\users\Englewood\AppData\Roaming\Malwarebytes
2012-01-21 20:31 . 2012-01-21 20:31 -------- d-----w- c:\programdata\Malwarebytes
2012-01-21 20:31 . 2012-01-21 20:32 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2012-01-21 20:31 . 2011-12-10 21:24 23152 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-01-21 17:46 . 2012-01-21 17:57 -------- d-----w- c:\users\Englewood\AppData\Local\NPE
2012-01-20 14:18 . 2011-11-17 06:49 152432 ----a-w- c:\windows\system32\drivers\ksecpkg.sys
2012-01-20 14:18 . 2011-11-17 06:35 340992 ----a-w- c:\windows\system32\schannel.dll
2012-01-20 14:17 . 2011-11-17 06:49 95600 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-20 14:17 . 2011-11-17 06:44 459232 ----a-w- c:\windows\system32\drivers\cng.sys
2012-01-20 14:17 . 2011-11-17 06:35 395776 ----a-w- c:\windows\system32\webio.dll
2012-01-20 14:17 . 2011-11-17 06:35 29184 ----a-w- c:\windows\system32\sspisrv.dll
2012-01-20 14:17 . 2011-11-17 06:35 136192 ----a-w- c:\windows\system32\sspicli.dll
2012-01-20 14:17 . 2011-11-17 06:35 28160 ----a-w- c:\windows\system32\secur32.dll
2012-01-20 14:17 . 2011-11-17 06:35 1447936 ----a-w- c:\windows\system32\lsasrv.dll
2012-01-20 14:17 . 2011-11-17 06:33 31232 ----a-w- c:\windows\system32\lsass.exe
2012-01-20 14:17 . 2011-11-17 05:35 314880 ----a-w- c:\windows\SysWow64\webio.dll
2012-01-20 14:17 . 2011-11-17 05:34 224768 ----a-w- c:\windows\SysWow64\schannel.dll
2012-01-20 14:17 . 2011-11-17 05:34 22016 ----a-w- c:\windows\SysWow64\secur32.dll
2012-01-20 14:17 . 2011-11-17 05:28 96768 ----a-w- c:\windows\SysWow64\sspicli.dll
2012-01-17 18:22 . 2012-01-21 00:05 -------- d-----w- c:\programdata\VirtualizedApplications
2012-01-17 16:12 . 2012-01-17 16:12 -------- d-----w- c:\users\Englewood\AppData\Local\SoftGrid Client
2012-01-17 16:12 . 2012-01-21 09:27 -------- d-----w- c:\users\Englewood\AppData\Roaming\SoftGrid Client
2012-01-17 16:10 . 2012-01-17 16:10 -------- d-----w- c:\program files (x86)\Microsoft Application Virtualization Client
2012-01-17 16:10 . 2012-01-17 16:12 -------- d-----w- c:\users\Englewood\AppData\Roaming\TP
2012-01-17 15:40 . 2011-11-30 08:21 8822856 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{CBA9CDEE-4236-4A42-8114-0AF74FF191FF}\mpengine.dll
2012-01-14 18:49 . 2012-01-21 10:28 -------- d-----w- c:\users\Englewood\AppData\Local\CrashDumps
2012-01-14 18:35 . 2012-01-14 18:35 -------- d-----w- c:\users\Englewood\AppData\Local\Windows Live
2012-01-12 09:21 . 2012-01-12 09:21 548864 ----a-w- c:\program files (x86)\Mozilla Firefox\msvcp80.dll
2012-01-12 09:21 . 2012-01-12 09:21 479232 ----a-w- c:\program files (x86)\Mozilla Firefox\msvcm80.dll
2012-01-12 09:21 . 2012-01-12 09:21 43992 ----a-w- c:\program files (x86)\Mozilla Firefox\mozutils.dll
2012-01-12 09:21 . 2012-01-12 09:21 626688 ----a-w- c:\program files (x86)\Mozilla Firefox\msvcr80.dll
2012-01-11 19:57 . 2011-10-26 05:25 1572864 ----a-w- c:\windows\system32\quartz.dll
2012-01-11 19:57 . 2011-10-26 05:25 366592 ----a-w- c:\windows\system32\qdvd.dll
2012-01-11 19:57 . 2011-10-26 04:32 514560 ----a-w- c:\windows\SysWow64\qdvd.dll
2012-01-11 19:57 . 2011-10-26 04:32 1328128 ----a-w- c:\windows\SysWow64\quartz.dll
2012-01-11 19:57 . 2011-11-19 14:58 77312 ----a-w- c:\windows\system32\packager.dll
2012-01-11 19:57 . 2011-11-19 14:01 67072 ----a-w- c:\windows\SysWow64\packager.dll
2012-01-11 19:57 . 2011-11-17 06:41 1731920 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 19:57 . 2011-11-17 05:38 1292080 ----a-w- c:\windows\SysWow64\ntdll.dll
2011-12-24 19:33 . 2011-12-24 19:34 -------- d-----w- c:\users\Guest
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-01-09 20:58 . 2011-07-27 02:49 414368 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2011-12-14 11:34 . 2011-03-29 01:36 18328 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2011-11-24 04:52 . 2011-12-14 00:22 3145216 ----a-w- c:\windows\system32\win32k.sys
2011-11-15 20:29 . 2010-11-21 03:27 270720 ------w- c:\windows\system32\MpSigStub.exe
2011-11-05 05:32 . 2011-12-14 00:22 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-05 04:26 . 2011-12-14 00:22 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2011-11-04 01:53 . 2011-12-14 11:06 2309120 ----a-w- c:\windows\system32\jscript9.dll
2011-11-04 01:44 . 2011-12-14 11:06 1390080 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 01:44 . 2011-12-14 11:06 1493504 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-04 01:34 . 2011-12-14 11:06 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-11-03 22:47 . 2011-12-14 11:06 1798144 ----a-w- c:\windows\SysWow64\jscript9.dll
2011-11-03 22:40 . 2011-12-14 11:06 1427456 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2011-11-03 22:39 . 2011-12-14 11:06 1127424 ----a-w- c:\windows\SysWow64\wininet.dll
2011-11-03 22:31 . 2011-12-14 11:06 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb
2011-10-29 11:44 . 2011-10-29 11:44 174200 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2011-10-26 05:21 . 2011-12-14 00:23 43520 ----a-w- c:\windows\system32\csrsrv.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-10-29 39408]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-21 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-04-20 336384]
"ITSecMng"="c:\program files (x86)\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe" [2011-04-02 80840]
"ToshibaServiceStation"="c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" [2011-07-12 1298816]
"ToshibaAppPlace"="c:\program files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe" [2010-09-23 552960]
"NortonOnlineBackupReminder"="c:\program files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" [2011-06-22 3218864]
"Malwarebytes' Anti-Malware"="c:\program files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-12-24 460872]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 136176]
R3 BtFilter;Bluetooth LowerFilter Class Filter Driver;c:\windows\system32\DRIVERS\btfilter.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 136176]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-10 4925184]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
R3 TDEIO;TDEIO;c:\windows\SysWOW64\sysprep\BOOTPRIO\tdeio64.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R3 WMZuneComm;Zune Windows Mobile Connectivity Service;c:\program files\Zune\WMZuneComm.exe [2011-08-05 306400]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1302000.00A\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1302000.00A\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\BASHDefs\20111223.001\BHDrvx64.sys [2011-12-01 1157240]
S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1302000.00A\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.0.0.128\Definitions\IPSDefs\20120110.002\IDSvia64.sys [2011-12-10 488568]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1302000.00A\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1302000.00A\SYMNETS.SYS [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2010-02-28 821664]
S2 GFNEXSrv;GFNEX Service;c:\windows\System32\GFNEXSrv.exe [x]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2011-12-24 652872]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe [2011-08-10 138760]
S2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;c:\program files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe [2011-07-19 123320]
S2 PCCUJobMgr;Common Client Job Manager Service;c:\program files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe [2011-07-19 126392]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2009-12-03 483688]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe [2011-05-24 294848]
S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys [x]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [x]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [x]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-12-10 138360]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]
S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2009-12-03 209768]
S3 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-07-12 57216]
S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2011-06-10 138152]
S3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [2011-07-01 828856]
.
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-22 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 11:35]
.
2012-01-22 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-10-29 11:35]
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2011-07-07 12558440]
"RtHDVBg_Dolby"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2011-06-03 2226280]
"TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2011-06-10 710560]
"TosVolRegulator"="c:\program files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe" [2009-11-11 24376]
"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2011-08-05 163552]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://start.toshiba.com
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride =
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
FF - ProfilePath - c:\users\Englewood\AppData\Roaming\Mozilla\Firefox\Profiles\bq4zkpaq.default\
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-TSleepSrv - %ProgramFiles(x86)%\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe
Toolbar-Locked - (no file)
HKLM-Run-(Default) - (no file)
HKLM-Run-TPwrMain - c:\program files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
HKLM-Run-HSON - c:\program files (x86)\TOSHIBA\TBS\HSON.exe
HKLM-Run-TCrdMain - c:\program files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-Teco - c:\program files (x86)\TOSHIBA\TECO\Teco.exe
HKLM-Run-TosWaitSrv - c:\program files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
HKLM-Run-TosNC - c:\program files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
HKLM-Run-TosReelTimeMonitor - c:\program files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
HKLM-Run-combofix - c:\combofix\CF3525.3XE
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\19.2.0.10\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PCCUJobMgr]
"ImagePath"="\"c:\program files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe\" /s \"PCCUJobMgr\" /m \"c:\program files (x86)\Norton PC Checkup\Engine\2.0.13.11\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10u_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10u_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10u.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10u.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10u.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10u.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-01-22 12:38:12
ComboFix-quarantined-files.txt 2012-01-22 18:38
.
Pre-Run: 579,866,939,392 bytes free
Post-Run: 579,736,866,816 bytes free
.
- - End Of File - - 439A9BD5906A8C634314986CC91CE8F7

Please go to Jotti's malware scan
(If more than one file needs scanned they must be done separately and links posted for each one)

* Copy the file path in the below Code box:



* At the upload site, click once inside the window next to Browse.
* Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
* Next click Submit file
* Your file will possibly be entered into a queue which normally takes less than a minute to clear.
* This will perform a scan across multiple different virus scanning engines.
* Important: Wait for all of the scanning engines to complete.
* Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

when i do this it opens a window and i keep getting file not found

Please read here for more information about WildTangent. Your choice if you want to remove it or not.

If you choose to follow my advice, please follow these instructions.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

•WildTangent Web Driveror anything related to WildTangent.
********************************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*************************************************
Please download Rooter and Save it to your desktop.

• Double click it to start the tool.Vista and Windows7 run as administrator.
  
• Click Scan.
  
• Eventually, a Notepad file containing the report will open, also found at C:\Rooter.txt. Post that log in your next reply.
  

question why so many steps?

this tells me that all virus protection is a joke or im just installing stuff to let others access my pc

Rooter.exe (v1.0.2) by Eric_71
.
The token does not have the SeDebugPrivilege privilege ! (error:1300)
Can not acquire SeDebugPrivilege !
Please run the tool as administrator ..
.
Windows 7 Home Edition (6.1.7601) Service Pack 1
[32_bits] - AMD64 Family 18 Model 1 Stepping 0, AuthenticAMD
.
Error OpenService (wscsvc) : 6
Error OpenSCManager : 5
Error OpenService (MpsSvc) : 6
Windows Defender -> Enabled
User Account Control (UAC) -> Enabled
.
Internet Explorer 9.0.8112.16421
Mozilla Firefox 9.0.1 (en-US)
.
C:\ [Fixed-NTFS] .. ( Total:580 Go - Free:544 Go )
D:\ [CD_Rom]
F:\ [Fixed-NTFS] .. ( Total:931 Go - Free:681 Go )
Q:\ [Fixed-NTFS] .. ( Total:0 Go - Free:0 Go )
.
Scan : 22:09.32
Path : C:\Users\Englewood\Downloads\Rooter.exe
User : Englewood ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
Locked System (4)
Locked smss.exe (300)
Locked csrss.exe (416)
Locked wininit.exe (512)
Locked csrss.exe (544)
Locked services.exe (576)
Locked lsass.exe (592)
Locked lsm.exe (600)
Locked svchost.exe (704)
Locked svchost.exe (776)
Locked atiesrxx.exe (844)
Locked winlogon.exe (880)
Locked svchost.exe (920)
Locked svchost.exe (964)
Locked svchost.exe (1004)
Locked svchost.exe (644)
Locked svchost.exe (1076)
Locked atieclxx.exe (1156)
Locked GFNEXSrv.exe (1232)
Locked wlanext.exe (1240)
Locked conhost.exe (1256)
Locked spoolsv.exe (1432)
Locked svchost.exe (1468)
Locked ccsvchst.exe (1628)
Locked ccSvcHst.exe (1696)
Locked svchost.exe (1768)
Locked sftvsa.exe (1260)
Locked svchost.exe (2124)
Locked TODDSrv.exe (2160)
Locked TosCoSrv.exe (2208)
Locked WLIDSVC.EXE (2272)
Locked sftlist.exe (2384)
Locked TecoService.exe (2428)
Locked WLIDSVCM.EXE (2476)
Locked WmiPrvSE.exe (2584)
Locked unsecapp.exe (2736)
Locked CVHSVC.EXE (2956)
Locked PresentationFontCache.exe (3020)
______ ????????? (2268)
Locked ccsvchst.exe (720)
Locked ccSvcHst.exe (2880)
______ ????????? (3156)
______ ????????? (3248)
Locked svchost.exe (3496)
______ ????????? (3600)
______ ????????? (3624)
______ ????????? (3652)
______ ????????? (3688)
______ ????????? (3736)
______ ????????? (3768)
______ ????????? (3984)
______ ????????? (4020)
______ ????????? (4032)
Locked GoogleToolbarNotifier.exe (4092)
______ ????????? (2824)
______ ????????? (4116)
______ ????????? (4136)
______ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (4220)
Locked SynTPHelper.exe (4308)
______ ????????? (4448)
Locked SearchIndexer.exe (4728)
Locked wmpnetwk.exe (4848)
Locked svchost.exe (1116)
Locked TMachInfo.exe (2748)
Locked mbamservice.exe (5104)
Locked SymcPCCULaunchSvc.exe (4196)
Locked TosSmartSrv.exe (3520)
Locked TPCHSrv.exe (2924)
______ ????????? (3032)
______ ????????? (4440)
Locked TrustedInstaller.exe (2696)
Locked audiodg.exe (808)
______ C:\Program Files (x86)\Mozilla Firefox\firefox.exe (4540)
______ C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe (3432)
Locked SearchProtocolHost.exe (4692)
Locked SearchFilterHost.exe (3856)
______ C:\Users\Englewood\Downloads\Rooter.exe (4232)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 --[ MBR ]-- (Start_Offset:1048576 | Length:1572864000)
\Device\Harddisk0\Partition2 (Start_Offset:1573912576 | Length:623391014912)
\Device\Harddisk0\Partition3 (Start_Offset:624964927488 | Length:15169748992)
.
----------------------\\ Scheduled Tasks
.
C:\windows\Tasks\GoogleUpdateTaskMachineCore.job
C:\windows\Tasks\GoogleUpdateTaskMachineUA.job
C:\windows\Tasks\SA.DAT
C:\windows\Tasks\SCHEDLGU.TXT
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 22:10.01
.
C:\Rooter$\Rooter_1.txt - (25/01/2012 | 22:10.01)

had to re run

Rooter.exe (v1.0.2) by Eric_71
.
SeDebugPrivilege granted successfully ...
.
Windows 7 Home Edition (6.1.7601) Service Pack 1
[32_bits] - AMD64 Family 18 Model 1 Stepping 0, AuthenticAMD
.
[wscsvc] (Security Center) RUNNING (state:4)
Error OpenService (MpsSvc) : 1060
Windows Defender -> Enabled
User Account Control (UAC) -> Enabled
.
Internet Explorer 9.0.8112.16421
Mozilla Firefox 9.0.1 (en-US)
.
C:\ [Fixed-NTFS] .. ( Total:580 Go - Free:544 Go )
D:\ [CD_Rom]
F:\ [Fixed-NTFS] .. ( Total:931 Go - Free:681 Go )
Q:\ [Fixed-NTFS] .. ( Total:0 Go - Free:0 Go )
.
Scan : 01:57.19
Path : C:\Users\Englewood\Desktop\Rooter.exe
User : Englewood ( Administrator -> YES )
.
----------------------\\ Processes
.
Locked [System Process] (0)
Locked System (4)
______ ???Ë?????? (300)
______ ???Ë?????? (416)
______ ???Ë?????? (512)
______ ???Ë?????? (544)
______ ???Ë?????? (576)
______ ???Ë?????? (592)
______ ???Ë?????? (600)
______ ???Ë?????? (704)
______ ???Ë?????? (776)
______ ???Ë?????? (844)
______ ???Ë?????? (880)
______ ???Ë?????? (920)
______ ???Ë?????? (964)
______ ???Ë?????? (1004)
______ ???Ë?????? (644)
______ ???Ë?????? (1076)
______ ???Ë?????? (1156)
______ ???Ë?????? (1232)
______ ???Ë?????? (1240)
______ ???Ë?????? (1256)
______ ???Ë?????? (1432)
______ ???Ë?????? (1468)
______ C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe (1628)
______ C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe (1696)
______ ???Ë?????? (1768)
______ C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe (1260)
______ ???Ë?????? (2124)
______ ???Ë?????? (2160)
______ ???Ë?????? (2208)
______ ???Ë?????? (2272)
______ C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe (2384)
______ ???Ë?????? (2428)
______ ???Ë?????? (2476)
______ ???Ë?????? (2584)
______ ???Ë?????? (2736)
______ C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE (2956)
______ ???Ë?????? (3020)
______ ???Ë?????? (2268)
______ C:\Program Files (x86)\Norton Internet Security\Engine\19.2.0.10\ccSvcHst.exe (720)
______ C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe (2880)
______ ???Ë?????? (3156)
______ ???Ë?????? (3248)
______ ???Ë?????? (3496)
______ ???Ë?????? (3600)
______ ???Ë?????? (3624)
______ ???Ë?????? (3652)
______ ???Ë?????? (3688)
______ ???Ë?????? (3736)
______ ???Ë?????? (3768)
______ ???Ë?????? (3984)
______ ???Ë?????? (4020)
______ ???Ë?????? (4032)
______ C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (4092)
______ ???Ë?????? (2824)
______ ???Ë?????? (4116)
______ ???Ë?????? (4136)
______ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (4220)
______ ???Ë?????? (4308)
______ ???Ë?????? (4448)
______ ???Ë?????? (4728)
______ ???Ë?????? (4848)
______ ???Ë?????? (1116)
______ ???Ë?????? (2748)
______ C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe (5104)
______ C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe (4196)
______ ???Ë?????? (3520)
______ ???Ë?????? (2924)
______ ???Ë?????? (3032)
______ ???Ë?????? (4440)
______ C:\Program Files (x86)\Mozilla Firefox\firefox.exe (4540)
______ C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe (3432)
Locked audiodg.exe (2680)
______ ???Ë?????? (2548)
______ C:\Users\Englewood\Desktop\Rooter.exe (2612)
.
----------------------\\ Device\Harddisk0\
.
\Device\Harddisk0 [Sectors : 63 x 512 Bytes]
.
\Device\Harddisk0\Partition1 --[ MBR ]-- (Start_Offset:1048576 | Length:1572864000)
\Device\Harddisk0\Partition2 (Start_Offset:1573912576 | Length:623391014912)
\Device\Harddisk0\Partition3 (Start_Offset:624964927488 | Length:15169748992)
.
----------------------\\ Scheduled Tasks
.
C:\windows\Tasks\GoogleUpdateTaskMachineCore.job
C:\windows\Tasks\GoogleUpdateTaskMachineUA.job
C:\windows\Tasks\SA.DAT
C:\windows\Tasks\SCHEDLGU.TXT
.
----------------------\\ Registry
.
.
----------------------\\ Files & Folders
.
----------------------\\ Scan completed at 01:57.25
.
C:\Rooter$\Rooter_3.txt - (26/01/2012 | 01:57.25)

question why so many steps?

Each scan is designed to find different types of malware

this tells me that all virus protection is a joke or im just installing stuff to let others access my pc

An anti-virus just protects against viruses. There are lots more malware out there to infect your computer. All the tools I use to scan your computer are safe.
Is your computer running any better now?

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.
•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

yes its working fine i the problem was i was getting redirects

while we are on the subject what kind of protection should i use ?

while we are on the subject what kind of protection should i use ?

I will advise you after you run the ESET scan and post the log.

C:\Qoobox\Quarantine\C\Windows\System32\consrv.dll.vir Win64/Sirefef.G trojan
C:\Users\Englewood\Downloads\Facemoods.exe a variant of Win32/InstallCore.F application
C:\Users\Englewood\Downloads\mp3mymp3install.exe a variant of Win32/Adware.MarketScore.A application
C:\Windows\assembly\temp\U\80000032.@ probably a variant of Win32/Olmarik.AVQ trojan

Please run ESET again. It didn't remove the infections.

should i select remove i didn't

DJ Englewood wrote:

should i select remove i didn't

Yes, please.

10-4 i didn't because i didn't see that in your instructions

C:\Qoobox\Quarantine\C\Windows\System32\consrv.dll.vir Win64/Sirefef.G trojan cleaned by deleting - quarantined
C:\Users\Englewood\Downloads\Facemoods.exe a variant of Win32/InstallCore.F application cleaned by deleting - quarantined
C:\Users\Englewood\Downloads\mp3mymp3install.exe a variant of Win32/Adware.MarketScore.A application deleted - quarantined
C:\Windows\assembly\temp\U\80000032.@ probably a variant of Win32/Olmarik.AVQ trojan cleaned by deleting - quarantined

How's your computer working now?

fine

That's good. We can do some cleanup.

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
**********************************************
To set a new Restore Point.

Click Start button , click Control Panel, click System and Maintenance, and then clicking System. In the left pane, click System Protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. To turn off System Protection for a hard disk, clear the check box next to the disk, and then click OK. Reboot to Normal Mode.
Click the Start button , click Control Panel, click System and Maintenance, and then click System.
In the left pane, click System Protection. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
To turn on System Protection for a hard disk, select the check box next to the disk, and then click OK.
This will give you a new, clean Restore Point.
****************************************************
Clean out your temporary internet files and temp files.

Download TFC by OldTimer to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
*********************************************************
Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

what about virus protection the computer had nortons but it expired

and why is setting a restore point important?

what about virus protection the computer had nortons but it expired

I recommend MicroSoft Security Essentials.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit Download
4-a) Microsoft Security Essentials for Windows XP
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

and why is setting a restore point important? .

Because malware is often hidden in System Restore. Everytime you do a System Restore you infect your computer again.