Hi,
I am using a different computer as the infected one cannot connect to the internet.
I am getting a warning that the computer is infected with a W32/Blaster.Worm and that I need to use "Privacy Protection" to repair the problem, then it takes me to a website to purchase this item (which, I am glad to say, I was not stupid enough to do!).
The worm has locked me out of all files, I can't download anything (no internet) or copy any files from a CD and dont have a USB to try.
I have tried putting the system into safe mode but when I press F8 the safe mode screen comes up and freezes and I have to shut the computer down again to get out of it.
I have looked online for a repair but no one seems to have the same problem as me (the safe mode screen freezing and no internet) so I am still not able to repair my system.
I am extremely computer illiterate and really need some help please.
I am using a different computer as the infected one cannot connect to the internet.
I am getting a warning that the computer is infected with a W32/Blaster.Worm and that I need to use "Privacy Protection" to repair the problem, then it takes me to a website to purchase this item (which, I am glad to say, I was not stupid enough to do!).
The worm has locked me out of all files, I can't download anything (no internet) or copy any files from a CD and dont have a USB to try.
I have tried putting the system into safe mode but when I press F8 the safe mode screen comes up and freezes and I have to shut the computer down again to get out of it.
I have looked online for a repair but no one seems to have the same problem as me (the safe mode screen freezing and no internet) so I am still not able to repair my system.
I am extremely computer illiterate and really need some help please.