Hi. Approximately 5 days ago, my computer became infected with Trojan - bnk.win32.keylogger.gen. Since then, I have tried unsuccessfully to completely remove it from my computer. That is, I was able to stop the constant pop-ups telling me my machine was infected and I needed to download XP Security 2011, however, I have been unable to stop the virus from having Mozilla and Internet Explorer re-direct me to websites other than the ones I am trying to navigate to. Having said that, I will outline below the steps I have already taken to attempt to completely get rid of this virus.
(1) I initially downloaded and ran Rkill.exe.
(2) Then I downloaded Malwarebytes and SuperAntispyware and renamed each, as was suggested. I ran Malwarebytes first by performing a full system scan. It found problems and I had Malwarebytes get rid of the problems it found. I then ran SuperAntispyware, had it run a full system scan as well, and it, too, found problems, which I had SuperAntispyware get rid of. Performing these tasks seemed to get rid of the constant pop-ups telling me my machine was infected and that I needed to download XP Security 2011.
(3) I did see suggested on other posts (whereby users had also been infected with this annoying virus) that certain Trojan-BNK.Win32.Keylogger.gen registry entries and files should be removed, so I tried that, too. I did find and remove the Trojan-BNK.Win32.Keylogger.gen files that were suggested for removal, but I did not find any of the Trojan-BNK.Win32.Keylogger.gen registry entries.
(4) I have since read and re-read many of the posts I have found on the internet regarding this problem, but they basically state to follow the same (or similar) tasks for removal as mentioned above that I already performed. The only other thing I could think of to do was to re-run Rkill.exe, Malwarebytes, and SuperAntispyware, which I did. This time, Malwarebytes did not find anything, but SuperAntispyware did, so I had those files, once again, removed.
Being unsure of what else to do or try at this point, I realized that I was in need of someone with more in-depth knowledge than myself to, hopefully, once and all help solve this problem (and my fingers are crossed that someone will be able to provide some assistance before I rip the last hair on my head out). With that, I have attached the OTL results to this post. [NOTE: I did not attach the (OTL) Extras results, because although it stated that I could, it would only allow me to attach one file and not two. Hence, if you need that file (and/or any other information), please let me know]. (FYI: As stated in the user guidelines on this website, I have updated Java, Adobe Reader, and also performed a Windows Update.)
Thank you kindly in advance for any help you can offer me. I very much look forward to receiving a response.
JP
(1) I initially downloaded and ran Rkill.exe.
(2) Then I downloaded Malwarebytes and SuperAntispyware and renamed each, as was suggested. I ran Malwarebytes first by performing a full system scan. It found problems and I had Malwarebytes get rid of the problems it found. I then ran SuperAntispyware, had it run a full system scan as well, and it, too, found problems, which I had SuperAntispyware get rid of. Performing these tasks seemed to get rid of the constant pop-ups telling me my machine was infected and that I needed to download XP Security 2011.
(3) I did see suggested on other posts (whereby users had also been infected with this annoying virus) that certain Trojan-BNK.Win32.Keylogger.gen registry entries and files should be removed, so I tried that, too. I did find and remove the Trojan-BNK.Win32.Keylogger.gen files that were suggested for removal, but I did not find any of the Trojan-BNK.Win32.Keylogger.gen registry entries.
(4) I have since read and re-read many of the posts I have found on the internet regarding this problem, but they basically state to follow the same (or similar) tasks for removal as mentioned above that I already performed. The only other thing I could think of to do was to re-run Rkill.exe, Malwarebytes, and SuperAntispyware, which I did. This time, Malwarebytes did not find anything, but SuperAntispyware did, so I had those files, once again, removed.
Being unsure of what else to do or try at this point, I realized that I was in need of someone with more in-depth knowledge than myself to, hopefully, once and all help solve this problem (and my fingers are crossed that someone will be able to provide some assistance before I rip the last hair on my head out). With that, I have attached the OTL results to this post. [NOTE: I did not attach the (OTL) Extras results, because although it stated that I could, it would only allow me to attach one file and not two. Hence, if you need that file (and/or any other information), please let me know]. (FYI: As stated in the user guidelines on this website, I have updated Java, Adobe Reader, and also performed a Windows Update.)
Thank you kindly in advance for any help you can offer me. I very much look forward to receiving a response.
JP
