Skype’s CIO Lars Rabbe on Wednesday offered a frank assessment of the recent 24-hour lapse in its Internet telephony service, in a blog post that also laid out what the company is now doing to make its network more robust.
Rabbe’s post also served as a corporate mea culpa, saying “we know that we fell short in both fulfilling your expectations and communicating with you during this incident.”
The failure of Skype’s service for many of its users started at about 4 p.m. GMT on December 22 and lasted through much of the December 23, Rabbe said. On that Wednesday, a cluster of servers became overloaded, and some Skype clients received delayed responses from them. In one particular version of the Skype for Windows client, the delayed responses from the servers caused a processing misfire that led the client software to crash.
More: http://www.macworld.com/article/156751/
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Rabbe’s post also served as a corporate mea culpa, saying “we know that we fell short in both fulfilling your expectations and communicating with you during this incident.”
The failure of Skype’s service for many of its users started at about 4 p.m. GMT on December 22 and lasted through much of the December 23, Rabbe said. On that Wednesday, a cluster of servers became overloaded, and some Skype clients received delayed responses from them. In one particular version of the Skype for Windows client, the delayed responses from the servers caused a processing misfire that led the client software to crash.
More: http://www.macworld.com/article/156751/
