Hello, and welcome to GeekPolice.Before you use our service of malware removal, kindly review the
Terms of Service. By replying once again, you agree to the Terms of Service.
Please note the following information about the malware forum:- Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
- From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
- Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
- If you have already asked for help somewhere, please post the link to the topic you were helped.
- We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
Reply to this topic with the word BUMP, or
see this topic.
- Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.
Please download and run
RKill.
Download mirror 1 -
Download mirror 2 -
Download mirror 3- Save it to your Desktop.
- Double click the RKill desktop icon.
- It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
- Please post its log in your next reply.
- After it has run successfully, delete RKill.
Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.Please visit this webpage for a tutorial on downloading and running ComboFix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofixSee the area:
Using ComboFix, and when done, post the log back here.