When networking hardware failed at PayPal on Friday morning and its recovery systems lagged in responding, things got hectic at Shop By System, an online seller of computer accessories and components based in South Dakota.
With PayPal's online payment service down for hours globally on Friday, Shop By System staff had to scramble to deal with a sudden spike in customer service calls from buyers inquiring about orders that had timed out or been outright rejected.
While the employees tried to complete as many orders as possible via phone, Shop By System estimates that PayPal's outage resulted in a loss of between 25 percent and 30 percent of the day's potential sales.
Shop By System, a PayPal merchant for more than two years, is now considering adding other e-payment options to its online store.
More: http://www.computerworld.com/s/article/9194743/
............................................................................................
With PayPal's online payment service down for hours globally on Friday, Shop By System staff had to scramble to deal with a sudden spike in customer service calls from buyers inquiring about orders that had timed out or been outright rejected.
While the employees tried to complete as many orders as possible via phone, Shop By System estimates that PayPal's outage resulted in a loss of between 25 percent and 30 percent of the day's potential sales.
Shop By System, a PayPal merchant for more than two years, is now considering adding other e-payment options to its online store.
More: http://www.computerworld.com/s/article/9194743/
