Think Point.

I am new here. Name is Laura. I have something called think point on my computer. I have not been able to get onto the internet at all and am running in safemode at the moment. I had to end a process called hotpoint.exe and start a new process just to get into internet explorer. Please help, I am totally computer illiterate.

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:

• Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  
• If you have already asked for help somewhere, please post the link to the topic you were helped.
  
• We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
  
  Reply to this topic with the word BUMP, or
  see this topic.
  
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

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Note: the following tool is to only be used under the guidance of a malware helper. In the event you already have the tool, please delete the old copy and download a new copy.

Please download ComboFix from BleepingComputer.com

Alternate link: Forospyware.com (Click the green button on the page to download it).


Rename ComboFix.exe to combo-fix.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start then copy paste the following command into the search box & hit enter: "%userprofile%\desktop\combo-fix.exe" /killall
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. This will not install in Vista, so it will just continue scanning, and skip the console install.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.