I have run the OTL tool and here are the results. What do I need to do next? Thanks
OTL Extras logfile created on: 8/15/2010 10:37:16 AM - Run 1
OTL by OldTimer - Version 3.2.9.1 Folder = C:\Users\Brenda\Desktop
Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
1,013.00 Mb Total Physical Memory | 598.00 Mb Available Physical Memory | 59.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 87.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 146.00 Gb Total Space | 95.69 Gb Free Space | 65.54% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded
Computer Name: BRENDA-PC
Current User Name: Brenda
Logged in as Administrator.
Current Boot Mode: SafeMode with Networking
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard
========== Extra Registry (SafeList) ==========
========== File Associations ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)
[HKEY_CURRENT_USER\SOFTWARE\Classes\]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
========== Shell Spawning ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" /p %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [OneNote.Open] -- C:\PROGRA~1\MICROS~2\Office12\ONENOTE.EXE "%L" (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
========== Security Center Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
========== Authorized Applications List ==========
========== Vista Active Open Ports Exception List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{1B9F267C-1CD6-413C-9D44-A635CD030F65}" = rport=137 | protocol=17 | dir=out | app=system |
"{32CFCBE9-F5F8-4D85-909D-752362B964AB}" = rport=139 | protocol=6 | dir=out | app=system |
"{5B4BDF74-75E1-4FA6-90B9-875D25A4E9D7}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{73058BEF-E697-4EAF-8270-768BCFE7FA70}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{8A04FE8B-10C9-4DC2-8A50-6A59E11DB318}" = rport=138 | protocol=17 | dir=out | app=system |
"{D1ABE130-0605-49C7-8F78-B03CA2F74E46}" = lport=445 | protocol=6 | dir=in | app=system |
"{D94A2506-6678-4CDA-AAE4-61A5F74A9A9F}" = lport=139 | protocol=6 | dir=in | app=system |
"{DDFC0F28-7E09-45BE-A94B-FC50388DD7A9}" = lport=138 | protocol=17 | dir=in | app=system |
"{E5370D6F-D691-480A-83CF-683FF5638B8E}" = rport=445 | protocol=6 | dir=out | app=system |
"{E6B98622-AD0E-4B24-A66C-F322FDA5B112}" = lport=137 | protocol=17 | dir=in | app=system |
========== Vista Active Application Exception List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{108657EA-9965-476E-A438-87379299D56F}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{16F15A2C-DD91-4F0F-B942-D3D029F7E9C0}" = dir=in | app=c:\program files\dell\mediadirect\pcmservice.exe |
"{1CDB18C0-2390-414B-BD39-6C0009EC1AE1}" = protocol=6 | dir=in | app=c:\program files\avg\avg8\avgui.exe |
"{1F0AC1CC-7EE6-46C0-9D9F-B09A84D6A571}" = protocol=6 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{243746D1-D4E9-453E-BA5A-32261B96297C}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgplgtupl.exe |
"{328743EE-F25C-4CA4-B6F8-F45E9BBABD49}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |
"{5CEBB018-E2C4-4476-A865-B087F95AF6D4}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{64A12D81-038D-47CF-A18E-72218BCC9E28}" = protocol=17 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{6B50B9BD-7A66-445B-A134-4528A4FD7C62}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{6EA0E7D0-88DE-4F99-82B7-669540F7230B}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{6EA867EB-D6B4-45D2-B0C9-A428EF54E39E}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dms\clmsservice.exe |
"{72836896-CF8D-43B3-963A-FAD2B7A149C7}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpiscnapp.exe |
"{7E70B282-5B32-473F-834D-591461717F99}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqste08.exe |
"{7FC6CB21-A299-4CAE-B739-0AAA697D869E}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpsapp.exe |
"{931B6E2B-B33C-40CA-937C-3A15F4BBA2AE}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{964BC64E-1CCA-4D88-A3CA-E498C085A5DA}" = dir=in | app=c:\program files\dell\mediadirect\powercinema.exe |
"{99BC0CD5-6E9D-47FF-A22F-EAD18C37D5C4}" = dir=in | app=c:\program files\hp\digital imaging\bin\hposid01.exe |
"{9DF2939A-E43F-49C5-8408-497B297822BC}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpse.exe |
"{A5A1BF96-27E4-491A-8C59-75E370A2F35C}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{BD5FC864-7EFE-410C-B256-C6409327049A}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{BDD5EFCE-FDE6-4216-A745-87267FAE97EF}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dmp\clbrowserengine.exe |
"{BE947C1A-2CF3-4DA0-876E-6C679A0CA1A4}" = dir=in | app=c:\program files\common files\hp\digital imaging\bin\hpqphotocrm.exe |
"{D1724337-A379-412E-93FD-499792E2ED79}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{D2BF6524-6B60-4D69-95B3-9F15AF6BEB4B}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqkygrp.exe |
"{D6D03C1E-E79F-4F32-870A-DD6DB74923DE}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{DB5C15CA-D858-48F7-9E9F-1DF79DFB7D55}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpoews01.exe |
"{DEDCE012-1FB8-4DA6-A15D-61314E2FDFAE}" = protocol=17 | dir=in | app=c:\program files\avg\avg8\avgui.exe |
"{EDC5FFFB-D4A4-4C62-9532-5895968D6D9E}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqsudi.exe |
"{F43EC237-4E0C-4584-AAF7-3B0CAA4FA804}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgpc01.exe |
"{FF676C8B-5E0E-43C2-AB9A-14F6E8DDBD32}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqtra08.exe |
"TCP Query User{0B16FB2D-D7A2-4B49-91D0-B782735F2FFE}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"TCP Query User{19AEB94B-01B7-494D-90B7-F32A9CD542D9}C:\program files\limewire\limewire.exe" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"TCP Query User{5F3067ED-FFDC-478C-8EE6-E37DA073B2DB}C:\program files\itunes\itunes.exe" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"TCP Query User{C2027D46-F4DF-4C0D-A979-67462DFE5E37}C:\program files\limewire\limewire.exe" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{0092795B-0059-4EC8-8393-CDF01B66B1AC}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{018D8D84-ED2B-441F-9053-400ECA7D2181}C:\program files\limewire\limewire.exe" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{220B4BDB-808A-4C40-8A71-9D68DCA9CBAD}C:\program files\itunes\itunes.exe" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"UDP Query User{8849DD5D-C46F-4DD3-A61C-EF7BF6665FF9}C:\program files\limewire\limewire.exe" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{0289B35E-DC07-4c7a-9710-BBD686EA4B7D}" = Status
"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools
"{09633A5E-3089-41A8-9FF1-382171423C5D}" = PSSWCORE
"{0CB9668D-F979-4F31-B8B8-67FE90F929F8}" = Bonjour
"{0D397393-9B50-4c52-84D5-77E344289F87}" = Roxio Creator Data
"{114AA4D3-A577-400E-A1B2-3CF75CF8D2E2}" = C5500_Help
"{15B8AFD9-92E9-4E86-96D9-83FAC510B82E}" = HPPhotoSmartPhotobookWebPack1
"{22F761D1-8063-4170-ADF7-2D2F47834CA9}" = VideoToolkit01
"{26A24AE4-039D-4CA4-87B4-2F83216016FF}" = Java(TM) 6 Update 20
"{26BEE28E-C285-4532-82D3-7CE3C5F805D4}" = HPPhotoSmartDiscLabel_PrintOnDisc
"{27197499-7680-4208-8FD8-5439CDB0FDC1}" = HPProductAssistant
"{28BE306E-5DA6-4F9C-BDB0-DBA3C8C6FFFD}" = QuickTime
"{2AFEAA03-2DFE-4519-A629-EDAB6541ABE9}" = HPSSupply
"{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}" = Roxio Drag-to-Disc
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Sonic Activation Module
"{3B0F52AC-EF5C-4831-B221-06C782E41280}" = Quicken 2008
"{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A3D0CF8-60FF-4CEF-91A4-A1F001424602}" = DocProc
"{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}" = UnloadSupport
"{593A6CAF-E114-4e31-884F-74FF349E8E36}" = SolutionCenter
"{5B8B9664-21C8-4A1C-AEE4-EF7B1EEB6BD3}" = PS_AIO_04_C5500_Software
"{612B9183-67A9-4B44-9877-2F059E35B86A}" = Broadcom 440x 10/100 Integrated Controller
"{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{6CC1EE94-B426-478B-AE83-F83EBB4EF66A}" = HPPhotoSmartDiscLabel_PaperLabel
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{70E1E357-E57C-4284-B04E-58196DC27BC1}" = PanoStandAlone
"{7211E711-64C0-485E-B392-6D054CC5338F}" = Profile Plus 2007 for Fitness and Wellness 7th edition
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{7AB3A249-FB81-416B-917A-A2A10E74C503}" = iTunes
"{7ED180E1-ADE9-4C69-8845-BDF518D763B8}" = hpphotosmartdisclabelplugin
"{83FFCFC7-88C6-41c6-8752-958A45325C82}" = Roxio Creator Audio
"{85991ED2-010C-4930-96FA-52F43C2CE98A}" = Apple Mobile Device Support
"{86D4B82A-ABED-442A-BE86-96357B70F4FE}" = Ask Toolbar
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A558B0C-541D-47e0-A177-8635CE723B07}" = HP Photosmart C5500 All-In-One Driver Software 11.0 Rel .4
"{8E37A0C8-C0E7-4E7A-8739-ACF20D02E70C}" = PS_AIO_04_C5500_Software_Min
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel Matrix Storage Manager
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{9A9310B0-FAD0-440E-97B1-5EE14568EF78}" = PS_AIO_04_C5500_ProductContext
"{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}" = OutlookAddinSetup
"{9C2D4047-0E40-499a-AC7A-C4B9BB12FE03}" = TrayApp
"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect
"{9F4EE72A-C5C9-42ad-ABEF-427690843577}" = MarketResearch
"{A1960A82-DB70-474D-A86B-FA74466103C6}" = Drivers Install For Linksys Easylink Advisor
"{AA2E8A46-B45E-4aea-8A23-88AB57D04523}" = WebReg
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A92000000001}" = Adobe Reader 9.2
"{AFAC914D-9E83-4A89-8ABE-427521C82CCF}" = Safari
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B2D328BE-45AD-4D92-96F9-2151490A203E}" = Apple Application Support
"{BCC09E9C-3340-473D-A4FE-8580992CA77A}" = HPPhotoSmartDiscLabelContent1
"{BF08AB1C-3357-4f20-A200-8EBB8EF27C59}" = BufferChm
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{C77A7F57-0BA5-4A17-B1C4-28E1D5F5A6EC}" = C5500
"{C89B5E3A-690F-4CEE-909A-BF869E198B0A}" = Scan
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CC0E1AE3-091D-4969-B151-7AC142062C28}" = SmartWebPrinting
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D063F201-FAC4-4D5C-B10B-615058ADE5A7}" = HP Update
"{D16B4BE6-8B10-422f-8034-96D1CA9483B5}" = GPBaseService
"{D639085F-4B6E-4105-9F37-A0DBB023E2FB}" = Roxio MyDVD DE
"{D74CFE48-087F-46E1-80E6-E2950E1A8DCE}" = HP Photosmart Essential 2.5
"{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}" = AnswerWorks 5.0 English Runtime
"{E2883E8F-472F-4fb0-9522-AC9BF37916A7}" = Adobe Download Manager
"{E535C94A-B87F-4182-BEA8-1E9322078D3E}" = Cards_Calendar_OrderGift_DoMorePlugout
"{E96B0085-6659-486b-A221-5042A042728D}" = Toolbox
"{EF1ADA5A-0B1A-4662-8C55-7475A61D8B65}" = DeviceDiscovery
"{EF9E56EE-0243-4BAD-88F4-5E7508AA7D96}" = Destination Component
"{F7B0E599-C114-4493-BC4D-D8FC7CBBABBB}" = 32 Bit HP CIO Components Installer
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player
"Broadcom 802.11b Network Adapter" = Dell Wireless WLAN Card
"CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F" = Conexant HDA D330 MDC V.92 Modem
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Creative OEM002" = Laptop Integrated Webcam Driver (1.04.01.1011)
"EasyLinkAdvisor" = Linksys EasyLink Advisor 1.6 (0032)
"HDMI" = Intel(R) Graphics Media Accelerator Driver
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"HP Imaging Device Functions" = HP Imaging Device Functions 11.0
"HP Photosmart Essential" = HP Photosmart Essential 3.0
"HP Smart Web Printing" = HP Smart Web Printing
"HP Solution Center & Imaging Support Tools" = HP Solution Center 11.0
"HPExtendedCapabilities" = HP Customer Participation Program 11.0
"HPOCR" = OCR Software by I.R.I.S. 11.0
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.5.11)" = Mozilla Firefox (3.5.11)
"ProtectDisc Driver" = ProtectDisc Helper Driver
"Shop for HP Supplies" = Shop for HP Supplies
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 7/17/2010 7:10:24 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 13400
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 14399
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 14399
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 15413
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 15413
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 16411
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 16411
[ Broadcom Wireless LAN Events ]
Error - 8/9/2010 2:00:10 AM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 01:00:08, Mon, Aug 09, 10 Error - Unable to gain access to user store
Error - 8/9/2010 3:57:19 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 02:57:18, Mon, Aug 09, 10 Error - Unable to gain access to user store
Error - 8/11/2010 5:25:42 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 16:25:42, Wed, Aug 11, 10 Error - Unable to gain access to user store
Error - 8/12/2010 5:50:11 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 16:50:09, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/12/2010 10:42:55 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 21:42:53, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/12/2010 11:00:52 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 22:00:50, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/13/2010 12:44:58 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 11:44:56, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/13/2010 10:53:35 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 21:53:35, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/14/2010 12:08:06 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 23:08:03, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/14/2010 8:07:57 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 07:07:57, Sat, Aug 14, 10 Error - Unable to gain access to user store
[ Media Center Events ]
Error - 9/4/2008 9:49:50 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 10/27/2008 7:55:16 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 8/16/2009 7:30:27 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 10/11/2009 10:42:50 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 11/13/2009 6:48:49 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 5/6/2010 5:50:21 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
[ OSession Events ]
Error - 11/20/2009 12:35:06 AM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5728
seconds with 1440 seconds of active time. This session ended with a crash.
Error - 12/9/2009 8:30:01 PM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20
seconds with 0 seconds of active time. This session ended with a crash.
Error - 12/9/2009 8:30:26 PM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5
seconds with 0 seconds of active time. This session ended with a crash.
[ System Events ]
Error - 8/15/2010 10:45:08 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10010
Description =
Error - 8/15/2010 10:48:16 AM | Computer Name = Brenda-PC | Source = HTTP | ID = 15016
Description =
Error - 8/15/2010 10:49:50 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7000
Description =
Error - 8/15/2010 10:49:50 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7022
Description =
Error - 8/15/2010 11:02:06 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:15 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:22 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:25 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:29 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7001
Description =
Error - 8/15/2010 11:02:29 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7026
Description =
< End of report >
OTL Extras logfile created on: 8/15/2010 10:37:16 AM - Run 1
OTL by OldTimer - Version 3.2.9.1 Folder = C:\Users\Brenda\Desktop
Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation
Internet Explorer (Version = 7.0.6001.18000)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
1,013.00 Mb Total Physical Memory | 598.00 Mb Available Physical Memory | 59.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 87.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 146.00 Gb Total Space | 95.69 Gb Free Space | 65.54% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded
Computer Name: BRENDA-PC
Current User Name: Brenda
Logged in as Administrator.
Current Boot Mode: SafeMode with Networking
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard
========== Extra Registry (SafeList) ==========
========== File Associations ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)
[HKEY_CURRENT_USER\SOFTWARE\Classes\
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
========== Shell Spawning ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\Office12\msohtmed.exe" /p %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Directory [OneNote.Open] -- C:\PROGRA~1\MICROS~2\Office12\ONENOTE.EXE "%L" (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
========== Security Center Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
========== Authorized Applications List ==========
========== Vista Active Open Ports Exception List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{1B9F267C-1CD6-413C-9D44-A635CD030F65}" = rport=137 | protocol=17 | dir=out | app=system |
"{32CFCBE9-F5F8-4D85-909D-752362B964AB}" = rport=139 | protocol=6 | dir=out | app=system |
"{5B4BDF74-75E1-4FA6-90B9-875D25A4E9D7}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{73058BEF-E697-4EAF-8270-768BCFE7FA70}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | name=@firewallapi.dll,-28539 |
"{8A04FE8B-10C9-4DC2-8A50-6A59E11DB318}" = rport=138 | protocol=17 | dir=out | app=system |
"{D1ABE130-0605-49C7-8F78-B03CA2F74E46}" = lport=445 | protocol=6 | dir=in | app=system |
"{D94A2506-6678-4CDA-AAE4-61A5F74A9A9F}" = lport=139 | protocol=6 | dir=in | app=system |
"{DDFC0F28-7E09-45BE-A94B-FC50388DD7A9}" = lport=138 | protocol=17 | dir=in | app=system |
"{E5370D6F-D691-480A-83CF-683FF5638B8E}" = rport=445 | protocol=6 | dir=out | app=system |
"{E6B98622-AD0E-4B24-A66C-F322FDA5B112}" = lport=137 | protocol=17 | dir=in | app=system |
========== Vista Active Application Exception List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{108657EA-9965-476E-A438-87379299D56F}" = protocol=1 | dir=out | name=@firewallapi.dll,-28544 |
"{16F15A2C-DD91-4F0F-B942-D3D029F7E9C0}" = dir=in | app=c:\program files\dell\mediadirect\pcmservice.exe |
"{1CDB18C0-2390-414B-BD39-6C0009EC1AE1}" = protocol=6 | dir=in | app=c:\program files\avg\avg8\avgui.exe |
"{1F0AC1CC-7EE6-46C0-9D9F-B09A84D6A571}" = protocol=6 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{243746D1-D4E9-453E-BA5A-32261B96297C}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgplgtupl.exe |
"{328743EE-F25C-4CA4-B6F8-F45E9BBABD49}" = protocol=1 | dir=in | name=@firewallapi.dll,-28543 |
"{5CEBB018-E2C4-4476-A865-B087F95AF6D4}" = protocol=58 | dir=in | name=@firewallapi.dll,-28545 |
"{64A12D81-038D-47CF-A18E-72218BCC9E28}" = protocol=17 | dir=in | app=c:\program files\avg\avg8\avgtray.exe |
"{6B50B9BD-7A66-445B-A134-4528A4FD7C62}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{6EA0E7D0-88DE-4F99-82B7-669540F7230B}" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"{6EA867EB-D6B4-45D2-B0C9-A428EF54E39E}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dms\clmsservice.exe |
"{72836896-CF8D-43B3-963A-FAD2B7A149C7}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpiscnapp.exe |
"{7E70B282-5B32-473F-834D-591461717F99}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqste08.exe |
"{7FC6CB21-A299-4CAE-B739-0AAA697D869E}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpsapp.exe |
"{931B6E2B-B33C-40CA-937C-3A15F4BBA2AE}" = protocol=17 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{964BC64E-1CCA-4D88-A3CA-E498C085A5DA}" = dir=in | app=c:\program files\dell\mediadirect\powercinema.exe |
"{99BC0CD5-6E9D-47FF-A22F-EAD18C37D5C4}" = dir=in | app=c:\program files\hp\digital imaging\bin\hposid01.exe |
"{9DF2939A-E43F-49C5-8408-497B297822BC}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqpse.exe |
"{A5A1BF96-27E4-491A-8C59-75E370A2F35C}" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"{BD5FC864-7EFE-410C-B256-C6409327049A}" = protocol=58 | dir=out | name=@firewallapi.dll,-28546 |
"{BDD5EFCE-FDE6-4216-A745-87267FAE97EF}" = dir=in | app=c:\program files\dell\mediadirect\kernel\dmp\clbrowserengine.exe |
"{BE947C1A-2CF3-4DA0-876E-6C679A0CA1A4}" = dir=in | app=c:\program files\common files\hp\digital imaging\bin\hpqphotocrm.exe |
"{D1724337-A379-412E-93FD-499792E2ED79}" = protocol=6 | dir=in | app=c:\program files\microsoft office\office12\onenote.exe |
"{D2BF6524-6B60-4D69-95B3-9F15AF6BEB4B}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqkygrp.exe |
"{D6D03C1E-E79F-4F32-870A-DD6DB74923DE}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{DB5C15CA-D858-48F7-9E9F-1DF79DFB7D55}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpoews01.exe |
"{DEDCE012-1FB8-4DA6-A15D-61314E2FDFAE}" = protocol=17 | dir=in | app=c:\program files\avg\avg8\avgui.exe |
"{EDC5FFFB-D4A4-4C62-9532-5895968D6D9E}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqsudi.exe |
"{F43EC237-4E0C-4584-AAF7-3B0CAA4FA804}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqgpc01.exe |
"{FF676C8B-5E0E-43C2-AB9A-14F6E8DDBD32}" = dir=in | app=c:\program files\hp\digital imaging\bin\hpqtra08.exe |
"TCP Query User{0B16FB2D-D7A2-4B49-91D0-B782735F2FFE}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"TCP Query User{19AEB94B-01B7-494D-90B7-F32A9CD542D9}C:\program files\limewire\limewire.exe" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"TCP Query User{5F3067ED-FFDC-478C-8EE6-E37DA073B2DB}C:\program files\itunes\itunes.exe" = protocol=6 | dir=in | app=c:\program files\itunes\itunes.exe |
"TCP Query User{C2027D46-F4DF-4C0D-A979-67462DFE5E37}C:\program files\limewire\limewire.exe" = protocol=6 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{0092795B-0059-4EC8-8393-CDF01B66B1AC}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |
"UDP Query User{018D8D84-ED2B-441F-9053-400ECA7D2181}C:\program files\limewire\limewire.exe" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
"UDP Query User{220B4BDB-808A-4C40-8A71-9D68DCA9CBAD}C:\program files\itunes\itunes.exe" = protocol=17 | dir=in | app=c:\program files\itunes\itunes.exe |
"UDP Query User{8849DD5D-C46F-4DD3-A61C-EF7BF6665FF9}C:\program files\limewire\limewire.exe" = protocol=17 | dir=in | app=c:\program files\limewire\limewire.exe |
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{00203668-8170-44A0-BE44-B632FA4D780F}" = Adobe AIR
"{0289B35E-DC07-4c7a-9710-BBD686EA4B7D}" = Status
"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools
"{09633A5E-3089-41A8-9FF1-382171423C5D}" = PSSWCORE
"{0CB9668D-F979-4F31-B8B8-67FE90F929F8}" = Bonjour
"{0D397393-9B50-4c52-84D5-77E344289F87}" = Roxio Creator Data
"{114AA4D3-A577-400E-A1B2-3CF75CF8D2E2}" = C5500_Help
"{15B8AFD9-92E9-4E86-96D9-83FAC510B82E}" = HPPhotoSmartPhotobookWebPack1
"{22F761D1-8063-4170-ADF7-2D2F47834CA9}" = VideoToolkit01
"{26A24AE4-039D-4CA4-87B4-2F83216016FF}" = Java(TM) 6 Update 20
"{26BEE28E-C285-4532-82D3-7CE3C5F805D4}" = HPPhotoSmartDiscLabel_PrintOnDisc
"{27197499-7680-4208-8FD8-5439CDB0FDC1}" = HPProductAssistant
"{28BE306E-5DA6-4F9C-BDB0-DBA3C8C6FFFD}" = QuickTime
"{2AFEAA03-2DFE-4519-A629-EDAB6541ABE9}" = HPSSupply
"{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}" = Roxio Drag-to-Disc
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Sonic Activation Module
"{3B0F52AC-EF5C-4831-B221-06C782E41280}" = Quicken 2008
"{42929F0F-CE14-47AF-9FC7-FF297A603021}" = Dell Resource CD
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A3D0CF8-60FF-4CEF-91A4-A1F001424602}" = DocProc
"{4E7C28C7-D5DA-4E9F-A1CA-60490B54AE35}" = UnloadSupport
"{593A6CAF-E114-4e31-884F-74FF349E8E36}" = SolutionCenter
"{5B8B9664-21C8-4A1C-AEE4-EF7B1EEB6BD3}" = PS_AIO_04_C5500_Software
"{612B9183-67A9-4B44-9877-2F059E35B86A}" = Broadcom 440x 10/100 Integrated Controller
"{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{6CC1EE94-B426-478B-AE83-F83EBB4EF66A}" = HPPhotoSmartDiscLabel_PaperLabel
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{70E1E357-E57C-4284-B04E-58196DC27BC1}" = PanoStandAlone
"{7211E711-64C0-485E-B392-6D054CC5338F}" = Profile Plus 2007 for Fitness and Wellness 7th edition
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{77DCDCE3-2DED-62F3-8154-05E745472D07}" = Acrobat.com
"{7AB3A249-FB81-416B-917A-A2A10E74C503}" = iTunes
"{7ED180E1-ADE9-4C69-8845-BDF518D763B8}" = hpphotosmartdisclabelplugin
"{83FFCFC7-88C6-41c6-8752-958A45325C82}" = Roxio Creator Audio
"{85991ED2-010C-4930-96FA-52F43C2CE98A}" = Apple Mobile Device Support
"{86D4B82A-ABED-442A-BE86-96357B70F4FE}" = Ask Toolbar
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A558B0C-541D-47e0-A177-8635CE723B07}" = HP Photosmart C5500 All-In-One Driver Software 11.0 Rel .4
"{8E37A0C8-C0E7-4E7A-8739-ACF20D02E70C}" = PS_AIO_04_C5500_Software_Min
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_HOMESTUDENTR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_HOMESTUDENTR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_HOMESTUDENTR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_HOMESTUDENTR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel Matrix Storage Manager
"{91120000-002F-0000-0000-0000000FF1CE}" = Microsoft Office Home and Student 2007
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{9A9310B0-FAD0-440E-97B1-5EE14568EF78}" = PS_AIO_04_C5500_ProductContext
"{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}" = OutlookAddinSetup
"{9C2D4047-0E40-499a-AC7A-C4B9BB12FE03}" = TrayApp
"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect
"{9F4EE72A-C5C9-42ad-ABEF-427690843577}" = MarketResearch
"{A1960A82-DB70-474D-A86B-FA74466103C6}" = Drivers Install For Linksys Easylink Advisor
"{AA2E8A46-B45E-4aea-8A23-88AB57D04523}" = WebReg
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A92000000001}" = Adobe Reader 9.2
"{AFAC914D-9E83-4A89-8ABE-427521C82CCF}" = Safari
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B2D328BE-45AD-4D92-96F9-2151490A203E}" = Apple Application Support
"{BCC09E9C-3340-473D-A4FE-8580992CA77A}" = HPPhotoSmartDiscLabelContent1
"{BF08AB1C-3357-4f20-A200-8EBB8EF27C59}" = BufferChm
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{C77A7F57-0BA5-4A17-B1C4-28E1D5F5A6EC}" = C5500
"{C89B5E3A-690F-4CEE-909A-BF869E198B0A}" = Scan
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CC0E1AE3-091D-4969-B151-7AC142062C28}" = SmartWebPrinting
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D063F201-FAC4-4D5C-B10B-615058ADE5A7}" = HP Update
"{D16B4BE6-8B10-422f-8034-96D1CA9483B5}" = GPBaseService
"{D639085F-4B6E-4105-9F37-A0DBB023E2FB}" = Roxio MyDVD DE
"{D74CFE48-087F-46E1-80E6-E2950E1A8DCE}" = HP Photosmart Essential 2.5
"{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}" = AnswerWorks 5.0 English Runtime
"{E2883E8F-472F-4fb0-9522-AC9BF37916A7}" = Adobe Download Manager
"{E535C94A-B87F-4182-BEA8-1E9322078D3E}" = Cards_Calendar_OrderGift_DoMorePlugout
"{E96B0085-6659-486b-A221-5042A042728D}" = Toolbox
"{EF1ADA5A-0B1A-4662-8C55-7475A61D8B65}" = DeviceDiscovery
"{EF9E56EE-0243-4BAD-88F4-5E7508AA7D96}" = Destination Component
"{F7B0E599-C114-4493-BC4D-D8FC7CBBABBB}" = 32 Bit HP CIO Components Installer
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player
"Broadcom 802.11b Network Adapter" = Dell Wireless WLAN Card
"CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F" = Conexant HDA D330 MDC V.92 Modem
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"Creative OEM002" = Laptop Integrated Webcam Driver (1.04.01.1011)
"EasyLinkAdvisor" = Linksys EasyLink Advisor 1.6 (0032)
"HDMI" = Intel(R) Graphics Media Accelerator Driver
"HOMESTUDENTR" = Microsoft Office Home and Student 2007
"HP Imaging Device Functions" = HP Imaging Device Functions 11.0
"HP Photosmart Essential" = HP Photosmart Essential 3.0
"HP Smart Web Printing" = HP Smart Web Printing
"HP Solution Center & Imaging Support Tools" = HP Solution Center 11.0
"HPExtendedCapabilities" = HP Customer Participation Program 11.0
"HPOCR" = OCR Software by I.R.I.S. 11.0
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.5.11)" = Mozilla Firefox (3.5.11)
"ProtectDisc Driver" = ProtectDisc Helper Driver
"Shop for HP Supplies" = Shop for HP Supplies
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 7/17/2010 7:10:24 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 13400
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 14399
Error - 7/17/2010 7:10:25 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 14399
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 15413
Error - 7/17/2010 7:10:26 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 15413
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 16411
Error - 7/17/2010 7:10:27 PM | Computer Name = Brenda-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 16411
[ Broadcom Wireless LAN Events ]
Error - 8/9/2010 2:00:10 AM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 01:00:08, Mon, Aug 09, 10 Error - Unable to gain access to user store
Error - 8/9/2010 3:57:19 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 02:57:18, Mon, Aug 09, 10 Error - Unable to gain access to user store
Error - 8/11/2010 5:25:42 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 16:25:42, Wed, Aug 11, 10 Error - Unable to gain access to user store
Error - 8/12/2010 5:50:11 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 16:50:09, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/12/2010 10:42:55 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 21:42:53, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/12/2010 11:00:52 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 22:00:50, Thu, Aug 12, 10 Error - Unable to gain access to user store
Error - 8/13/2010 12:44:58 PM | Computer Name = BRENDA-PC | Source = WLAN-Tray | ID = 0
Description = 11:44:56, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/13/2010 10:53:35 PM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 21:53:35, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/14/2010 12:08:06 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 23:08:03, Fri, Aug 13, 10 Error - Unable to gain access to user store
Error - 8/14/2010 8:07:57 AM | Computer Name = Brenda-PC | Source = WLAN-Tray | ID = 0
Description = 07:07:57, Sat, Aug 14, 10 Error - Unable to gain access to user store
[ Media Center Events ]
Error - 9/4/2008 9:49:50 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 10/27/2008 7:55:16 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 8/16/2009 7:30:27 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 10/11/2009 10:42:50 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 11/13/2009 6:48:49 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
Error - 5/6/2010 5:50:21 PM | Computer Name = Brenda-PC | Source = MCUpdate | ID = 0
Description = DownloadPackgeTask.SubTasksComplete: failed downloading package SportsSchedule.
[ OSession Events ]
Error - 11/20/2009 12:35:06 AM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5728
seconds with 1440 seconds of active time. This session ended with a crash.
Error - 12/9/2009 8:30:01 PM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20
seconds with 0 seconds of active time. This session ended with a crash.
Error - 12/9/2009 8:30:26 PM | Computer Name = Brenda-PC | Source = Microsoft Office 12 Sessions | ID = 7001
Description = ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5
seconds with 0 seconds of active time. This session ended with a crash.
[ System Events ]
Error - 8/15/2010 10:45:08 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10010
Description =
Error - 8/15/2010 10:48:16 AM | Computer Name = Brenda-PC | Source = HTTP | ID = 15016
Description =
Error - 8/15/2010 10:49:50 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7000
Description =
Error - 8/15/2010 10:49:50 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7022
Description =
Error - 8/15/2010 11:02:06 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:15 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:22 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:25 AM | Computer Name = Brenda-PC | Source = DCOM | ID = 10005
Description =
Error - 8/15/2010 11:02:29 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7001
Description =
Error - 8/15/2010 11:02:29 AM | Computer Name = Brenda-PC | Source = Service Control Manager | ID = 7026
Description =
< End of report >