Anti-virus soft removal HELP HELP HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

So, a few days ago, I was on an application that I downloaded, called PalTalk Scene. It is a chatroom application, similar to skype, except that ads appear in the chatrooms. 2 days ago, I used it, and a rouge ad made AV Antivirus soft install on my computer. It just popped out of nowhere. I followed your instructions, but it's not letting me go into safe mode with networking, so I put the installations and the programs onto a CD and tried to transfer it to the infected computer while it is in safe mode. But it's NOT LETTING ME INSTALL. WHAT DO I DO? I NEED TO GET THIS VIRUS OFF BECAUSE THAT WINDOWS COMPUTER HAS MY MOST IMPORTANT FILES ON IT. HELP!!!

Hi, Welcome to GeekPolice.net!

Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

• Save it to your Desktop.
  
• Double click the RKill desktop icon.
  
• It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  
• Please post its log in your next reply.
  
• After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.

=========

Please download OTL to your Desktop. (If you already have it downloaded, then just follow the instructions below).

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Under the Custom Scan box paste this in
  
  %systemroot%\*. /mp /s
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\system32\*.exe /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\system32\drivers\*.sys /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\*.sys
  %systemroot%\system32\drivers\*.dll
  %systemroot%\system32\drivers\*.ini
  %systemroot%\system32\drivers\*.exe
  %SYSTEMDRIVE%\*.*
  %PROGRAMFILES%\*.
  %appdata%\*.*
  netsvcs
  msconfig
  safebootminimal
  safebootnetwork
  activex
  drivers32
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  ahcix86.sys
  KR10N.sys
  disk.sys
  nvstor32.sys
  ahcix86s.sys
  nvrd32.sys
  symmpi.sys
  adp3132.sys
  mv61xx.sys
  usbstor.sys
  /md5stop
  CREATERESTOREPOINT
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) and paste (Edit->Paste) the contents of these files, one at a time

Note: in the event that OTL fails to run, please use alternate download links to try again:

http://oldtimer.geekstogo.com/OTL.com
http://oldtimer.geekstogo.com/OTL.scr

How would i do it though? I can't connect to the internet on that computer because it's not letting me in on Safe Mode with networking, only just regular safe mode. So, It's not working. I'm currently in regular safe mode as we speak, typing this from the clean MAC, and running my old version of norton anti-virus... It's not letting picking up anything infected as of now, what do I do?

Hi,

Could you please transfer them over to the infected machine using a USB drive?

That's just it though. I TRIED that. But the program needs to be updated in order to work, and in order to update, we need internet. So what now?

Hi,

What do you mean by "The program needs to be updated"? OTL or Rkill shouldn't need to be updated or connected to the internet to use.