AV Security Suite solutions not working

I've got AV Security Suite on a computer with Vista. I tried to follow the Removal Guide but the HijackThis Link does not work from the infected computer or another computer.
Thanks for your help!

Hello.

Download OTL by OldTimer to your Desktop.

• Close all windows and double click OTL.exe
  
• Click Run Scan and let the program run uninterrupted
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
• You may need to use two posts to get it all.