Bankerfox.a virus HELP!!

My computer will not let me do anything. It tells me I have a virus called Bankerfox.a. The only way I can get the computer to do anything is go into safe mode and then I loose alot of functions. I sure hope you can help. Thanks!!

Hello, and welcome to GeekPolice.

Please note the following information about the malware forum:

• Only Tech Officers, Global Moderators, Administrators, and Malware Advisors are allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  
• If you have already asked for help somewhere, please post the link to the topic you were helped.
  
• We try our best to reply quickly, but for any reason we do not reply in two days, do one of two things:
  
  Reply to this topic with the word BUMP, or
  see this topic.
  
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

---

Please download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3

• Save it to your Desktop.
  
• Double click the RKill desktop icon.
  
• It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
  
• Please post its log in your next reply.
  
• After it has run successfully, delete RKill.

Note: This tool only kills the active infection, the actual infection will not be gone. Once you reboot the infection will be active again! Please do not reboot until instructed further to do so.

==========================================

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

his log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Verno on 07/05/2010 at 21:50:39.


Processes terminated by Rkill or while it was running:


C:\Users\Verno\Desktop\rkill.com


Rkill completed on 07/05/2010 at 21:50:41.

ComboFix 10-07-04.04 - Verno 07/05/2010 22:05:28.1.2 - x86 NETWORK
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3032.2554 [GMT -5:00]
Running from: c:\users\Verno\Desktop\ComboFix.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\Verno\AppData\Local\jtaxotfdg
c:\users\Verno\AppData\Local\jtaxotfdg\xciwxmttssd.exe
c:\users\Verno\AppData\Roaming\install.dat
c:\windows\system32\st326162.dll
c:\windows\xpsp1hfm.log
E:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-06-06 to 2010-07-06 )))))))))))))))))))))))))))))))
.

2010-07-06 03:09 . 2010-07-06 03:10 -------- d-----w- c:\users\Verno\AppData\Local\temp
2010-07-06 03:01 . 2010-07-06 03:02 -------- d-----w- C:\32788R22FWJFW
2010-06-24 19:00 . 2010-06-24 19:00 -------- d-----w- c:\users\Verno\AppData\Roaming\PeerNetworking
2010-06-24 08:01 . 2009-11-08 15:55 99176 ----a-w- c:\windows\system32\PresentationHostProxy.dll
2010-06-24 08:01 . 2009-11-08 15:55 49472 ----a-w- c:\windows\system32\netfxperf.dll
2010-06-24 08:01 . 2009-11-08 15:55 297808 ----a-w- c:\windows\system32\mscoree.dll
2010-06-24 08:01 . 2009-11-08 15:55 295264 ----a-w- c:\windows\system32\PresentationHost.exe
2010-06-24 08:01 . 2009-11-08 15:55 1130824 ----a-w- c:\windows\system32\dfshim.dll
2010-06-23 22:09 . 2010-04-16 16:43 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2010-06-23 22:09 . 2010-04-16 14:39 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-26 08:01 . 2009-09-10 06:24 -------- d-----w- c:\program files\Microsoft.NET
2010-06-11 08:19 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2010-05-26 17:06 . 2010-06-10 20:23 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-05-26 14:47 . 2010-06-10 20:23 289792 ----a-w- c:\windows\system32\atmfd.dll
2010-05-21 19:14 . 2009-10-02 23:09 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-05-04 05:59 . 2010-06-10 20:23 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-04 05:55 . 2010-06-10 20:23 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-05-04 05:55 . 2010-06-10 20:23 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-05-04 04:31 . 2010-06-10 20:23 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-05-01 14:13 . 2010-06-10 20:23 2037248 ----a-w- c:\windows\system32\win32k.sys
2010-04-23 14:13 . 2010-05-26 02:43 2048 ----a-w- c:\windows\system32\tzres.dll
2010-04-16 16:43 . 2010-06-23 22:09 173056 ----a-w- c:\windows\AppPatch\AcXtrnal.dll
2010-04-16 16:43 . 2010-06-23 22:09 458752 ----a-w- c:\windows\AppPatch\AcSpecfc.dll
2010-04-16 16:43 . 2010-06-23 22:09 542720 ----a-w- c:\windows\AppPatch\AcLayers.dll
2010-04-16 16:43 . 2010-06-23 22:09 2159616 ----a-w- c:\windows\AppPatch\AcGenral.dll
2009-09-10 08:22 . 2009-04-11 19:01 8192 --sha-w- c:\windows\Users\Default\NTUSER.DAT
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-21 1008184]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-03-31 217088]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-03-31 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-03-31 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-03-31 150552]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-12-21 3810304]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-06-15 178712]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2008-06-12 34672]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-04-24 250192]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-02-05 128232]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2010-03-20 2046816]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-03-31 483428]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"GrpConv"="grpconv -o" [X]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-09-10 06:05 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=avgrsstx.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"VistaSp2"=hex(b):0b,a8,50,bc,41,9a,ca,01

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\Drivers\avgldx86.sys [2009-10-02 335240]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\aestsrv.exe [2009-03-31 81920]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2009-10-02 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2009-10-02 297752]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-12-18 155648]
R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc [x]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\System32\Drivers\avgtdix.sys [2009-10-02 108552]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyServer = http=127.0.0.1:5577
uInternet Settings,ProxyOverride =
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-ddsvnteh - c:\users\Verno\AppData\Local\jtaxotfdg\xciwxmttssd.exe
HKLM-RunOnce- - (no file)
SafeBoot-mcmscsvc
SafeBoot-MCODS



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-07-05 22:10
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-07-05 22:11:35
ComboFix-quarantined-files.txt 2010-07-06 03:11

Pre-Run: 238,679,482,368 bytes free
Post-Run: 238,952,906,752 bytes free

- - End Of File - - 36EB3F9B11A38E1060F1652966181AA8

bump

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in your next reply.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4294

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18928

7/8/2010 8:08:46 PM
mbam-log-2010-07-08 (20-08-46).txt

Scan type: Quick scan
Objects scanned: 125478
Time elapsed: 7 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

If there are no more issues, then it is time to clean up.

To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
  
• Select System
  
• On the left select Advance System Settings and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
  
• Select Create

Now we can purge the infected ones

• Go back to the System and Maintenance page
  
• Select Performance Information and Tools
  
• On the left select Open Disk Cleanup
  
• Select Files from all users and accept the warning if you get one
  
• In the drop down box select your main drive i.e. C
  
• For a few moments the system will make some calculations
  
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
  
• Select Delete

You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Results of screen317's Security Check version 0.99.4
Windows Vista Service Pack 2 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
AVG Free 8.5
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 13
Out of date Java installed!
Adobe Flash Player
Adobe Reader 9
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent
Windows Defender MSASCui.exe
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Windows Defender MSASCui.exe
````````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

====================================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

I have finished with the updates and will be spending the next few days reading the information you have included. Thank you for your help. This web site is fantastic!!

You're welcome.