Microsoft yesterday modified its support policy on service packs, and will now take calls from customers running outdated editions of Windows.
The move coincided with the company pulling the plug on Windows Vista RTM (release to manufacturing), the edition that debuted for businesses in late 2006 and hit retail in January 2007.
"Our former policy was to generally turn away customers when they called about problems with outdated service packs," said Jared Proudfoot, group manager of Microsoft Support. "Under the revised policy, we will help those customers."
More: http://www.computerworld.com/s/article/9175492/
The move coincided with the company pulling the plug on Windows Vista RTM (release to manufacturing), the edition that debuted for businesses in late 2006 and hit retail in January 2007.
"Our former policy was to generally turn away customers when they called about problems with outdated service packs," said Jared Proudfoot, group manager of Microsoft Support. "Under the revised policy, we will help those customers."
More: http://www.computerworld.com/s/article/9175492/