Hello
The computer has administrator and three other standard users - one of the standard users had the above Security Alert spyware and she couln't access any programmes. After a scan with her antivirus and malwarebytes in normal mode, the spyware was removed and the files were deleted.
The problem now is that, again on the standard user who had the original problem, when she clicks any software or programme the box comes up asking to choose what programme to open it in - internet explorer and quicktime are the options within the box but you can browse.
I really would appreciate your help to sort this out.
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Windows\system32\DllHost.exe
C:\Users\Cathryn\Downloads\winlogon.scr
O23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\Program Files\Fujitsu Siemens Computers\SystemDiagnostics\OnlineDiagnostic\TestManager\TestHandler.exe
O23 - Service: WisLMSvc - Wistron Corp. - C:\Program Files\Launch Manager\WisLMSvc.exe
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End of file - 1657 bytes
The computer has administrator and three other standard users - one of the standard users had the above Security Alert spyware and she couln't access any programmes. After a scan with her antivirus and malwarebytes in normal mode, the spyware was removed and the files were deleted.
The problem now is that, again on the standard user who had the original problem, when she clicks any software or programme the box comes up asking to choose what programme to open it in - internet explorer and quicktime are the options within the box but you can browse.
I really would appreciate your help to sort this out.
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal
Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\IncrediMail\bin\IMApp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Windows\system32\DllHost.exe
C:\Users\Cathryn\Downloads\winlogon.scr
O23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\Program Files\Fujitsu Siemens Computers\SystemDiagnostics\OnlineDiagnostic\TestManager\TestHandler.exe
O23 - Service: WisLMSvc - Wistron Corp. - C:\Program Files\Launch Manager\WisLMSvc.exe
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End of file - 1657 bytes