Malware Defense problems

2 posters

GeekPolice :: GeekPolice tech support archive :: Technical Support

Malware Defense problems26th January 2010, 7:22 pm

hey so malware defense wont let me go onto certain websites that let me download stuff like TFC.exe. also, i cant delete that one file in the malware defense folder, mdext.dll

can someone help me? my antivirus programs wont start up either.

and i cant go on websites that involve getting rid of this virus.

Re: Malware Defense problems26th January 2010, 8:13 pm

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix when you've accomplished that.

Re: Malware Defense problems26th January 2010, 8:17 pm

malware defense will not allow me to visit that site.

Re: Malware Defense problems26th January 2010, 8:37 pm

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Full Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
Please save the log to a location you will remember.
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Re: Malware Defense problems26th January 2010, 8:48 pm

i already have Malwarebytes Anti-Malware but it wont start up.

Re: Malware Defense problems26th January 2010, 8:50 pm

As this infection deletes a core executable of Malwarebytes' we will need to download a new copy of it and put it in the C:\program files\Malwarebytes' Anti-Malware\ folder. To download the file please click on the following link: Malwarebytes' RANDOM - EXE Download

When your browser prompts you where to save it to, please save it to the C:\program files\Malwarebytes' Anti-Malware\ folder. When downloading the file, it will have a random filename. Please leave the filename the way it is as it is important that it is not changed. You may want to write down the name of the file as you will need to know the name in the next step.
Once the file has been downloaded, open the C:\program files\Malwarebytes' Anti-Malware\ folder and double-click on the file you downloaded in step 8. MBAM will now start and you will be at the main program screen.

Re: Malware Defense problems26th January 2010, 8:53 pm

i got an error opening the file up.

Error Code: 730 (0, 0)

Re: Malware Defense problems27th January 2010, 5:00 am

Please visit this webpage for instructions for downloading and running SUPERAntiSpyware to scan and remove malware from your computer:

http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

Post the log from SUPERAntiSpyware when you've accomplished that.

Malware Defense problems

descriptionMalware Defense problems26th January 2010, 7:22 pm

descriptionRe: Malware Defense problems26th January 2010, 8:13 pm

descriptionRe: Malware Defense problems26th January 2010, 8:17 pm

descriptionRe: Malware Defense problems26th January 2010, 8:37 pm

descriptionRe: Malware Defense problems26th January 2010, 8:48 pm

descriptionRe: Malware Defense problems26th January 2010, 8:50 pm

descriptionRe: Malware Defense problems26th January 2010, 8:53 pm

descriptionRe: Malware Defense problems27th January 2010, 5:00 am

descriptionRe: Malware Defense problems