Frustrated! Someone please help me remove this malware.

Okay, so I have this thing on my computer called "Antivirus Live" which looks just like System Guard 2009. It keeps telling me that my laptop is infected. It says I have 34 threats and wants me to purchase the program to remove it all. I did my research and found out that it's a fake security software. The pop-ups tell me there are two things on my computer, Win32/Nuqel.E and BankerFox.A. I downloaded Malwarebytes' Anti-Malware., but the virus(or whatever it is) won't let me run it. So I downloaded Hijack This and it won't let me run that either. This thing also keeps pulling up porn sites in Internet Explorer. IE is my default browser, but I use Mozilla Firefox for everything.

I tried to remove it through Norton 360, but that didn't help at all. Even after a full scan. I can't even take screen shots of this madness. It won't let me open MS Paint. I'm really at a loss at what to do here. If someone could please help me, I'd appreciate it.

I'm using Windows Vista just so you know.

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix when you've accomplished that.

Okay. I downloaded it and disabled my anti-virus just like the tutorial said to. I tried to run it and a pop-up comes up and says this:

Error-Win32 only

Incompatible OS. ComboFix only works for workstations with Windows 2000 and XP.

Ah 64 bit.

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Okay. I ran the scan and saved the log. Then restarted my laptop. Here's the log:

Malwarebytes' Anti-Malware 1.43
Database version: 3458
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18865

1/15/2010 9:07:25 PM
mbam-log-2010-01-15 (21-07-25).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 260830
Time elapsed: 1 hour(s), 7 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\PAV\Personal AntiVirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Users\Tina\AppData\Local\Temp\0.37249187053600974.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Users\Tina\downloads\winlogon.scr (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

I downloaded it and then got this:


My default browser is Internet Explorer and that doesn't connect to the internet, but Firefox does. Same for my brother's computer. Neither computer can connect to the internet through IE. Is there any way for me to repair/fix the proxy server?

I'm sorry for all the trouble and I truly appreciate your help.

Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options.

• Now click on the Connections tab and then the Lan Settings button
  
• Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.
  

==

Then try the ESET scan again, please.

Okay. Thanks. Here's the log:

ESETSmartInstaller@High as downloader log:
Can not open internetESETSmartInstaller@High as downloader log:
Can not open internetCan not open internetESETSmartInstaller@High as downloader log:
Can not open internetCan not open internetESETSmartInstaller@High as downloader log:
Can not open internetCan not open internetESETSmartInstaller@High as downloader log:
Can not open internetCan not open internetESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=43f1f2594d2abc47bba0aa6c559bcfab
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-01-17 07:52:16
# local_time=2010-01-16 11:52:16 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=3589 16777213 100 96 4975223 11859509 0 0
# compatibility_mode=5892 16776574 100 56 18671665 100309379 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=155324
# found=2
# cleaned=2
# scan_time=4063
C:\Users\Tina\AppData\Local\Temp\plugtmp\plugin-bribe.pdf PDF/Exploit.Pidief.OVI trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Tina\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\8\26fb7288-6fd4ba99 Win32/TrojanDownloader.FakeAlert.AED trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply.

I did that and it didn't find anything. I have a screen shot of what it said:



Here's the log for the scan:

Malwarebytes' Anti-Malware 1.44
Database version: 3586
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18865

1/17/2010 8:57:53 PM
mbam-log-2010-01-17 (20-57-53).txt

Scan type: Quick Scan
Objects scanned: 92866
Time elapsed: 5 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Good. Now this last scan:

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Okay. Here you go:

Results of screen317's Security Check version 0.99.1
Windows Vista (UAC is enabled)
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
ESET Online Scanner v3
Norton 360
WMIC entry does not exist for antivirus; attempting automatic update.
``````````````````````````````
Anti-malware/Other Utilities Check:
Ad-Aware
Java(TM) 6 Update 6
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9.2
``````````````````````````````
Process Check:
objlist.exe by Laurent
Norton ccSvcHst.exe
Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe is disabled!
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

Please consider updating to Windows Vista Service Pack 2 (SP2).
Windows Vista Service Pack 2 (SP2) contains all the updates released since SP1 plus support for new types of hardware and emerging hardware standards.
It is now available via Windows Update or as a standalone installation here.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

Alright. Thank you. ^^ I'll definitely look into everything you've listed.
I don't have anymore questions. You were a great help! ^_^
Thanks again. It was all very much appreciated.

You're welcome.