Personal AntiVirus

please help im using windows vista, i have downloaded the malwarebytes but it will not run scan and cannot get personal antivirus off my laptop any suggestions?

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

Belahzur wrote:

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

i have follewed advise but will not produce a file for me to copy and paste back hear. please help

it wont produce a file for me to copy and paste what can i do
:sad:

Hello.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run.
  
• When complete, two logs will open. Save both of the report to your Desktop.
  
• Copy and paste BOTH LOGS back here, use more than one post if needed.
  

DDS (Ver_09-12-01.01) - NTFSx86
Run by Gemma at 20:55:27.69 on Thu 12/24/2009
Internet Explorer: 8.0.6001.18865
Microsoft Windows Vista Home Premium 6.0.6002.2.1252.1.1033.18.2037.693 [GMT 0:00]

AV: Norton Internet Security *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton Internet Security *enabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k nȯne
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\AGI\common\win32\PythonService.exe
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\PersonalSec\psecurity.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\RtHDVCpl.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\QuickTime\qttask.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\Kiwee Toolbar\2.8.167\kwtbaim.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Users\Gemma\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\igfxsrvc.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conime.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Symantec\LiveUpdate\AUPDATE.EXE
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Users\Gemma\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\INU4P442\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uSEARCH PAGE =
uSearch Bar =
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mStart Page = hxxp://en.us.acer.yahoo.com
mDefault_Page_URL = hxxp://en.us.acer.yahoo.com
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
uURLSearchHooks: AGSearchHook Class: {0bc6e3fa-78ef-4886-842c-5a1258c4455a} - c:\program files\agi\common\agcutils.dll
mURLSearchHooks: iWin Toolbar: {ce0c2586-da36-452b-acdb-320d9bcb19bf} - c:\program files\iwin\tbiWin.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {1e8a6170-7264-4d0f-beae-d42a53123c75} - c:\program files\common files\symantec shared\coshared\browser\1.0\NppBho.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Kiwee Toolbar: {6638a9de-0745-4292-8a2e-ae530e7b9b3f} - c:\program files\kiwee toolbar\2.8.167\KiweeIEToolbar.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: iWin Toolbar: {ce0c2586-da36-452b-acdb-320d9bcb19bf} - c:\program files\iwin\tbiWin.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1308.0\msneshellx.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: Show Norton Toolbar: {90222687-f593-4738-b738-fbee9c7b26df} - c:\program files\common files\symantec shared\coshared\browser\1.0\UIBHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Kiwee Toolbar: {6638a9de-0745-4292-8a2e-ae530e7b9b3f} - c:\program files\kiwee toolbar\2.8.167\KiweeIEToolbar.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: iWin Toolbar: {ce0c2586-da36-452b-acdb-320d9bcb19bf} - c:\program files\iwin\tbiWin.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1308.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Acer Tour Reminder] c:\acer\acertour\Reminder.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150595.exe -Update -1150595 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; FBSMTWB; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; WinNT-PAI 16.08.2009; .NET CLR 3.0.30729)" -"http://www.miniclip.com/games/haunted-house/en/"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton internet security\osCheck.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [PlayMovie] "c:\program files\acer arcade deluxe\play movie\PMVService.exe"
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [Acer Product Registration] "c:\program files\acer registration\ACE1.exe" /startup
mRun: [Acer Assist Launcher] c:\program files\acer assist\launcher.exe
mRun: [Acer Tour Reminder] c:\acer\acertour\Reminder.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\mobile2\application launcher\Application Launcher.exe" /startoptions
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [KiweeHook] "c:\program files\kiwee toolbar\2.8.167\kwtbaim.exe"
mRun: [NokiaMServer] c:\program files\common files\nokia\mplatform\NokiaMServer /watchfiles
mRun: [NokiaMusic FastStart] "c:\program files\nokia\nokia music\NokiaMusic.exe" /command:faststart
mRun: [btbb_McciTrayApp] "c:\program files\bt broadband desktop help\btbb\BTHelpNotifier.exe"
StartupFolder: c:\users\gemma\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\empowe~1.lnk - c:\acer\empowering technology\eAPLauncher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
Trusted Zone: motive.com\pbttbc.bt
DPF: CabBuilder - hxxp://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab
DPF: {055B4212-4C81-448E-AFA9-C3CA4AAE8F95} - hxxp://www.shockwave.com/content/dairydash/sis/DairyDashWeb.1.0.0.12.cab
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/The%20Scruffs/Images/stg_drm.ocx
DPF: {2D168880-539F-4967-BA11-F7C2862B9E1D} - hxxp://www.shockwave.com/content/diaperdash/sis/DiaperDashWeb.1.0.0.4.cab
DPF: {6715D12F-213F-4C6E-ACE1-8A363F550B96} - hxxp://www.shockwave.com/content/doggiedash/sis/DoggieDash.1.0.0.6.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} - hxxp://www.shockwave.com/content/cinematycoon/sis/cinematycoon.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\570\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: eNetHook.dll

============= SERVICES / DRIVERS ===============

R1 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\idsdefs\20090217.002\IDSvix86.sys [2009-2-26 270384]
R1 nnrnstdi;nnrnstdi;c:\windows\system32\drivers\nnrnstdi.sys [2008-6-6 13312]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-7-26 179712]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-26 101936]

=============== Created Last 30 ================

2009-12-24 19:44:16 0 dc----w- c:\program files\TrendMicro
2009-12-24 14:09:44 0 dc----w- c:\program files\Trend Micro
2009-12-24 13:20:19 38224 -c--a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-24 13:20:17 19160 -c--a-w- c:\windows\system32\drivers\mbam.sys
2009-12-24 13:20:17 0 dc----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-24 12:35:49 0 dc----w- c:\program files\common files\PersonalSecUninstall
2009-12-24 12:35:14 0 dc----w- c:\program files\PersonalSec
2009-12-18 13:10:51 24064 -c--a-w- c:\windows\system32\nshhttp.dll
2009-12-18 13:10:47 411648 -c--a-w- c:\windows\system32\drivers\http.sys
2009-12-18 13:10:47 30720 -c--a-w- c:\windows\system32\httpapi.dll
2009-12-17 16:54:14 377344 -c--a-w- c:\windows\system32\winhttp.dll
2009-12-17 16:52:44 243712 -c--a-w- c:\windows\system32\rastls.dll
2009-12-03 09:27:15 0 dc----w- c:\programdata\FarmFrenzy3
2009-11-25 06:29:09 2048 -c--a-w- c:\windows\system32\tzres.dll

==================== Find3M ====================

2009-11-21 06:40:20 916480 -c--a-w- c:\windows\system32\wininet.dll
2009-11-21 06:34:39 71680 -c--a-w- c:\windows\system32\iesetup.dll
2009-11-21 06:34:39 109056 -c--a-w- c:\windows\system32\iesysprep.dll
2009-11-21 04:59:58 133632 -c--a-w- c:\windows\system32\ieUnatt.exe
2009-11-18 09:39:39 86016 ----a-w- c:\windows\inf\infpub.dat
2009-11-18 09:39:39 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-18 09:39:38 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-18 09:39:38 143360 ----a-w- c:\windows\inf\infstor.dat
2009-11-18 09:38:53 0 -c-ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2009-11-18 09:38:03 0 -c-ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-11-02 20:42:06 195456 -c----w- c:\windows\system32\MpSigStub.exe
2009-10-29 09:40:32 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-10-08 21:08:01 555520 -c--a-w- c:\windows\system32\UIAutomationCore.dll
2009-10-08 21:08:01 234496 -c--a-w- c:\windows\system32\oleacc.dll
2009-10-08 21:07:59 4096 -c--a-w- c:\windows\system32\oleaccrc.dll
2009-10-01 01:02:17 2537472 -c--a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:05 30208 -c--a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-10-01 01:02:04 334848 -c--a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 -c--a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:02:00 31232 -c--a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-10-01 01:01:59 546816 -c--a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 -c--a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 60928 -c--a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-10-01 01:01:56 350208 -c--a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 -c--a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 -c--a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:54 81920 -c--a-w- c:\windows\system32\wpdbusenum.dll
2009-10-01 01:01:50 226816 -c--a-w- c:\windows\system32\WpdMtp.dll
2009-10-01 01:01:49 61952 -c--a-w- c:\windows\system32\WpdMtpUS.dll
2009-10-01 01:01:49 33280 -c--a-w- c:\windows\system32\WpdConns.dll
2008-10-07 21:44:44 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 -c--a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 -c--a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 -c--a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 -c--a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 -c--a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 -c--a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 -c--a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 -c--a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-07-15 09:31:45 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009071520090716\index.dat
2009-02-26 13:51:12 16384 --sha-w- c:\windows\temp\cookies\index.dat
2009-02-26 13:51:12 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat

============= FINISH: 21:00:06.02 ===============
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft Windows Vista Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 12/21/2007 4:18:37 AM
System Uptime: 12/24/2009 8:47:24 PM (1 hours ago)

Motherboard: Acer | | Acadia
Processor: Intel(R) Pentium(R) Dual CPU T2330 @ 1.60GHz | uPGA-478 | 1600/133mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 33 GiB total, 1.293 GiB free.
D: is FIXED (NTFS) - 32 GiB total, 32.126 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP409: 12/24/2009 7:40:20 PM - Installed HiJackThis

==== Installed Programs ======================

Acer Arcade Deluxe
Acer Assist
Acer eDataSecurity Management
Acer eLock Management
Acer Empowering Technology
Acer eNet Management
Acer ePower Management
Acer ePresentation Management
Acer eSettings Management
Acer GridVista
Acer Mobility Center Plug-In
Acer Registration
Acer ScreenSaver
Acer Tour
Acrobat.com
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
Adobe Shockwave Player 11.5
Adobe Photoshop Album Starter Edition 3.0
Agere Systems HDA Modem
AI RoboForm (All Users)
ALPS Touch Pad Driver
AppCore
Ask Toolbar
AV
Big Kahuna Reef 2
Bricks of Egypt
BT Broadband Desktop Help
BT Broadband Support Tools
BT Wireless Connection Manager
BT Yahoo! Applications
BTHomeHub
ccCommon
CCScore
Dream Day First Home
Dynasty
ESSBrwr
ESSCDBK
ESScore
ESSgui
ESSini
ESSPCD
ESSPDock
ESSSONIC
ESSTOOLS
essvatgt
fflink
Galapago
GamesBar 1.1.0.5
getPlus(R) for Adobe
Google Toolbar for Internet Explorer
GoToAssist Corporate
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) Graphics Media Accelerator Driver
iWin Toolbar
Jewel Quest Solitaire
kgcbaby
kgcbase
kgchday
kgchlwn
kgcinvt
kgckids
kgcmove
kgcvday
Kiwee Toolbar
KODAK EASYSHARE Gallery Upload ActiveX Control
Kodak EasyShare software
KODAK Gallery Upload Software
KSU
Launch Manager
LightScribe 1.4.142.1
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Luxor 2
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSN Toolbar
MSRedist
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
netbrdg
Nielsen//NetRatings
Nokia Connectivity Cable Driver
Nokia Multimedia Common Components 2.4
Nokia Music
Nokia Ovi Application Installer
Nokia Ovi Application Installer 6.85.3011
Nokia Ovi Content Copier
Nokia Ovi Content Copier 6.85.3011
Nokia Ovi One Touch Access
Nokia Ovi One Touch Access 6.85.3019
Nokia Ovi Suite
Nokia Ovi System Utilities
Nokia Ovi System Utilities 6.85.3018
Nokia Photos
Norton AntiVirus
Norton Confidential Browser Component
Norton Confidential Web Protection Component
Norton Internet Security
Norton Internet Security (Symantec Corporation)
Norton Protection Center
Norton Security Scan
Notifier
NTI Backup NOW! 4.7
NTI CD & DVD-Maker
OfotoXMI
PC Connectivity Solution
Personal Security
PokerStars
PowerProducer 3.72
QuickTime
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
SFR
SHASTA
Sierra Utilities
SKIN0001
SKINXSDK
Sony Ericsson Device Data
Sony Ericsson Drivers
Sony Ericsson PC Suite
SPBBC 32bit
Spelling Dictionaries Support For Adobe Reader 8
staticcr
Symantec Real Time Storage Protection Component
SymNet
The Scruffs
tooltips
Treasures of the Deep
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
VPRINTOL
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
WIRELESS
Yahoo! Toolbar
Zuma Deluxe
Zylom Games Player Plugin

==== End Of File ===========================

Hello.

• Click Start >> Control Panel.
  
• Under the Programs click Uninstall a Program
  
• Highlight the following:
  
  Ask Toolbar
  GamesBar 1.1.0.5
  iWin Toolbar
  
  
• Click on the Uninstall/Change button at the top.
  

Please download the OTMoveIt by OldTimer.

• Save it to your desktop.
  
• Please double-click OTM.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  c:\program files\common files\PersonalSecUninstall
  c:\program files\PersonalSec
  
  
  
• Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.