Personal Security removal

Persona Securtiy is inbedded in my computer and I can't remove it in the add/remove I tried running Malwawarebytes on safe mode and that didn't work either. I tried downloading HijackThis again and the log pad does not appear and I can't copy and paste. Also when trying to update I get a message stating that Internet Explorer 8 for windows xp not downloaded. Its a possibility that the javara didn't download either because when I hit run to download I never got a message that download was succusful or complete. My computer is probably in real bad shape. I also noticed that the icons on dashboard disappear after the first log into the internet. So as soon as I x out of here there will be no icons on desktop and I'll have to turn off my computer and reboot.

Download OTL by OldTimer to your Desktop.

• Close all windows and double click OTL.exe
  
• Click Run Scan and let the program run uninterrupted
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
• You may need to use two posts to get it all.
  

I had a difficult time finding the OTL website to download this program. I finally found something but when I tried to download I wasn't able to. Is there a specific place that I need to go to do this from?

If the malware is blocking downloads, can you download tools from another machine and transfer them over via USB?

okay, after I rebooted I found the OTL icon on my desktop and a text version.TL logfile created on: 12/23/2009 4:54:16 PM - Run 1
OTL by OldTimer - Version 3.1.19.0 Folder = C:\Documents and Settings\Rose\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.11)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,023.00 Mb Total Physical Memory | 622.00 Mb Available Physical Memory | 61.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 86.00% Paging File free
Paging file location(s): C:\pagefile.sys 1536 3072 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 55.87 Gb Total Space | 35.06 Gb Free Space | 62.76% Space Free | Partition Type: NTFS
D: Drive not present or media not loaded
E: Drive not present or media not loaded
F: Drive not present or media not loaded
G: Drive not present or media not loaded
H: Drive not present or media not loaded
I: Drive not present or media not loaded

Computer Name: DELFIN1
Current User Name: Rose
Logged in as Administrator.

Current Boot Mode: Normal
Scan Mode: Current user
Company Name Whitelist: Off
Skip Microsoft Files: Off
File Age = 30 Days
Output = Standard

========== Processes (SafeList) ==========

PRC - [2009/12/23 16:31:08 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
PRC - [2009/12/20 17:47:04 | 00,149,280 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Java\jre6\bin\jusched.exe
PRC - [2009/12/18 08:43:38 | 01,358,336 | ---- | M] () -- C:\Program Files\PersonalSec\psecurity.exe
PRC - [2009/12/11 08:48:28 | 02,043,160 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgtray.exe
PRC - [2009/08/15 07:49:27 | 00,486,680 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgrsx.exe
PRC - [2009/08/15 07:48:54 | 00,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgwdsvc.exe
PRC - [2008/04/23 02:38:16 | 00,029,696 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
PRC - [2008/04/13 16:12:19 | 01,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/07/03 17:03:01 | 00,068,856 | ---- | M] (Google Inc.) -- C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
PRC - [2007/03/06 09:24:42 | 00,629,248 | ---- | M] (j2 Global Communications, Inc.) -- C:\Program Files\eFax Messenger 4.3\J2GTray.exe
PRC - [2007/03/06 09:21:31 | 00,116,224 | ---- | M] (j2 Global Communications, Inc.) -- C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
PRC - [2006/10/18 20:05:26 | 00,204,288 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Media Player\wmpnscfg.exe
PRC - [2006/08/30 19:12:55 | 00,282,624 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\QuickTime\qttask.exe
PRC - [2006/06/14 15:24:14 | 00,278,528 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\iTunes\iTunesHelper.exe
PRC - [2006/06/14 15:23:58 | 00,323,584 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\iPod\bin\iPodService.exe
PRC - [2006/06/01 16:22:00 | 00,155,715 | ---- | M] (NVIDIA Corporation) -- C:\WINDOWS\system32\nvsvc32.exe
PRC - [2005/05/31 04:33:00 | 00,122,941 | ---- | M] (Sonic Solutions) -- C:\WINDOWS\system32\dla\tfswctrl.exe
PRC - [2005/02/23 15:19:56 | 00,053,248 | ---- | M] (CyberLink Corp.) -- C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
PRC - [2004/07/27 15:50:18 | 00,081,920 | ---- | M] (InstallShield Software Corporation) -- C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
PRC - [2003/08/29 03:59:24 | 00,122,880 | ---- | M] (Broadcom Corporation) -- C:\WINDOWS\BCMSMMSG.exe


========== Modules (SafeList) ==========

MOD - [2009/12/23 16:31:08 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
MOD - [2008/04/13 16:11:56 | 00,019,968 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\linkinfo.dll


========== Win32 Services (SafeList) ==========

SRV - [2009/12/09 07:18:35 | 00,182,768 | ---- | M] (Google) [On_Demand | Stopped] -- C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe -- (gusvc)
SRV - [2009/08/15 07:48:54 | 00,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgwdsvc.exe -- (avg8wd)
SRV - [2006/06/14 15:23:58 | 00,323,584 | ---- | M] (Apple Computer, Inc.) [On_Demand | Running] -- C:\Program Files\iPod\bin\iPodService.exe -- (iPodService)
SRV - [2006/06/01 16:22:00 | 00,155,715 | ---- | M] (NVIDIA Corporation) [Auto | Running] -- C:\WINDOWS\system32\nvsvc32.exe -- (NVSvc)
SRV - [2006/04/03 17:12:14 | 00,014,032 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Defender\MsMpEng.exe -- (WinDefend)
SRV - [2005/04/03 23:41:10 | 00,069,632 | ---- | M] (Macrovision Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe -- (IDriverT)
SRV - [2003/07/28 11:28:22 | 00,089,136 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE -- (ose)


========== Driver Services (SafeList) ==========

DRV - [2009/08/15 07:49:27 | 00,027,784 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\System32\Drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2009/08/15 07:49:26 | 00,335,240 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\System32\Drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2007/11/13 02:25:53 | 00,020,480 | ---- | M] (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\secdrv.sys -- (Secdrv)
DRV - [2006/08/01 12:48:00 | 00,020,640 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\System32\Drivers\PxHelp20.sys -- (PxHelp20)
DRV - [2006/06/01 16:22:00 | 03,925,920 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\nv4_mini.sys -- (nv)
DRV - [2005/05/31 04:33:00 | 00,100,605 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnudfa.sys -- (tfsnudfa)
DRV - [2005/05/31 04:33:00 | 00,098,716 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnudf.sys -- (tfsnudf)
DRV - [2005/05/31 04:33:00 | 00,086,876 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnifs.sys -- (tfsnifs)
DRV - [2005/05/31 04:33:00 | 00,034,845 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsncofs.sys -- (tfsncofs)
DRV - [2005/05/31 04:33:00 | 00,025,725 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnboio.sys -- (tfsnboio)
DRV - [2005/05/31 04:33:00 | 00,015,069 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnopio.sys -- (tfsnopio)
DRV - [2005/05/31 04:33:00 | 00,006,365 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnpool.sys -- (tfsnpool)
DRV - [2005/05/31 04:33:00 | 00,004,125 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsndrct.sys -- (tfsndrct)
DRV - [2005/05/31 04:33:00 | 00,002,241 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsndres.sys -- (tfsndres)
DRV - [2005/05/13 09:37:28 | 00,005,627 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\sscdbhk5.sys -- (sscdbhk5)
DRV - [2005/05/13 09:37:20 | 00,023,545 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\ssrtln.sys -- (ssrtln)
DRV - [2005/04/22 02:22:00 | 00,088,352 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\drvmcdb.sys -- (drvmcdb)
DRV - [2005/04/21 01:56:00 | 00,040,544 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\drivers\drvnddm.sys -- (drvnddm)
DRV - [2005/03/22 12:49:09 | 00,039,904 | ---- | M] (Adaptec, Inc.) [Kernel | Boot | Stopped] -- C:\WINDOWS\system32\drivers\cercsr6.sys -- (cercsr6)
DRV - [2005/02/02 00:21:04 | 00,014,408 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV - [2004/08/04 04:00:00 | 00,017,792 | ---- | M] (Parallel Technologies, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ptilink.sys -- (Ptilink)
DRV - [2003/08/29 03:59:24 | 01,101,696 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMSM.sys -- (BCMModem)
DRV - [2003/01/20 08:46:50 | 00,140,288 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\e100b325.sys -- (E100B) Intel(R)
DRV - [2002/12/19 16:48:48 | 00,539,008 | ---- | M] (Analog Devices, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\smwdm.sys -- (smwdm)
DRV - [2002/04/01 12:15:00 | 00,004,816 | ---- | M] (Andrea Electronics Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\aeaudio.sys -- (aeaudio)
DRV - [2001/08/17 12:56:16 | 00,007,552 | ---- | M] (Sony Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\SONYPVU1.SYS -- (SONYPVU1) Sony USB Filter Driver (SONYPVU1)
DRV - [2001/08/17 05:57:38 | 00,016,128 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\MODEMCSA.sys -- (MODEMCSA)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultName = Google
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultURL = http://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
IE - HKCU\..\URLSearchHook: *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - Reg Error: Key error. File not found
IE - HKCU\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll ()
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



O1 HOSTS File: (734 bytes) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: () - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O2 - BHO: (DriveLetterAccess) - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll (Sonic Solutions)
O2 - BHO: (no name) - {6507C2C3-EAD7-41BE-A230-7756CAEBF0AE} - No CLSID value found.
O2 - BHO: (BrowserHelper Class) - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (Make The Web Better, LLC)
O2 - BHO: (AVG Security Toolbar BHO) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll ()
O2 - BHO: (no name) - {A57EE9D7-0534-496A-B2B0-E95866D0C1B0} - No CLSID value found.
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll (Google Inc.)
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (Search Assistant) - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll (MTWB)
O2 - BHO: (Fast Browser Search Toolbar Helper) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
O3 - HKLM\..\Toolbar: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
O3 - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Easy-WebPrint) - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll ()
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll ()
O3 - HKCU\..\Toolbar\ShellBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
O3 - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll ()
O4 - HKLM..\Run: [AVG8_TRAY] C:\Program Files\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [BCMSMMSG] C:\WINDOWS\BCMSMMSG.exe (Broadcom Corporation)
O4 - HKLM..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe (Sonic Solutions)
O4 - HKLM..\Run: [DVDLauncher] C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe (CyberLink Corp.)
O4 - HKLM..\Run: [eFax 4.3] C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe (j2 Global Communications, Inc.)
O4 - HKLM..\Run: [ISUSPM Startup] C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe (InstallShield Software Corporation)
O4 - HKLM..\Run: [ISUSScheduler] C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (InstallShield Software Corporation)
O4 - HKLM..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe (Apple Computer, Inc.)
O4 - HKLM..\Run: [NvCplDaemon] C:\WINDOWS\System32\NvCpl.DLL (NVIDIA Corporation)
O4 - HKLM..\Run: [NvMediaCenter] C:\WINDOWS\System32\NvMcTray.DLL (NVIDIA Corporation)
O4 - HKLM..\Run: [nwiz] C:\WINDOWS\System32\nwiz.exe ()
O4 - HKLM..\Run: [QuickTime Task] C:\Program Files\QuickTime\qttask.exe (Apple Computer, Inc.)
O4 - HKLM..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe (Sun Microsystems, Inc.)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKCU..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe ()
O4 - HKCU..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (Google Inc.)
O4 - HKCU..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\wmpnscfg.exe (Microsoft Corporation)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe (Adobe Systems Incorporated)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\eFax 4.3.lnk = C:\Program Files\eFax Messenger 4.3\J2GTray.exe (j2 Global Communications, Inc.)
O4 - Startup: C:\Documents and Settings\Rose\Start Menu\Programs\Startup\BJ Status Monitor Canon i560.lnk = C:\Documents and Settings\Rose\cnmss Canon i560 (Local).exe (CANON INC.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoCDBurning = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableTaskMgr =
O8 - Extra context menu item: Easy-WebPrint Add To Print List - C:\Program Files\Canon\Easy-WebPrint\Resource.dll ()
O8 - Extra context menu item: Easy-WebPrint High Speed Print - C:\Program Files\Canon\Easy-WebPrint\Resource.dll ()
O8 - Extra context menu item: Easy-WebPrint Preview - C:\Program Files\Canon\Easy-WebPrint\Resource.dll ()
O8 - Extra context menu item: Easy-WebPrint Print - C:\Program Files\Canon\Easy-WebPrint\Resource.dll ()
O8 - Extra context menu item: Google Sidewiki... - C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll (Google Inc.)
O15 - HKLM\..Trusted Domains: 1 domain(s) and sub-domain(s) not assigned to a zone.
O15 - HKCU\..Trusted Domains: fnismls.com ([]* in Trusted sites)
O15 - HKCU\..Trusted Domains: fnismls.com ([maxebrdi] http in Trusted sites)
O15 - HKCU\..Trusted Domains: microsoft.com ([www.update] https in Trusted sites)
O15 - HKCU\..Trusted Domains: 83 domain(s) and sub-domain(s) not assigned to a zone.
O16 - DPF: {05842B0C-271B-412F-958F-D1A8F6CAD937} http://www.clickloan.com/CAB/GenClickLoan/1,0,0,12/GenClickLoan.cab (ClickLoan Control)
O16 - DPF: {0854D220-A90A-466D-BC02-6683183802B7} http://maxebrdi.fnismls.com/Paragon/Codebase/FNISPrintControl.cab (PrintPreview Class)
O16 - DPF: {1663ed61-23eb-11d2-b92f-008048fdd814} https://eagent.farmersinsurance.com/PLA/eAgent/eAuto/commonActiveX/smsx.cab (MeadCo scriptX)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://go.microsoft.com/fwlink/?linkid=39204 (Windows Genuine Advantage Validation Tool)
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} http://lads.myspace.com/upload/MySpaceUploader1006.cab (MySpace Uploader Control)
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab (Windows Live Safety Center Base Module)
O16 - DPF: {7DD62E58-5FA8-11D2-AFB7-00104B64F126} http://www.swiftview.com/product/public/svinstall_a_green.exe (Sview Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab (Java Plug-in 1.5.0_03)
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Java Plug-in 1.6.0_01)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab (Java Plug-in 1.6.0_03)
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Java Plug-in 1.6.0_05)
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {D270FE47-4F7B-4AFF-BCF8-B023A6FF4DFA} http://maxebrdi.fnismls.com/Paragon/Codebase/SystemChecker.cab (SystemChecker.CheckerCtrl)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab (Shockwave Flash Object)
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} https://elliemae.webex.com/client/v_mywebex-elliemae/support/ieatgpc.cab (GpcContainer Class)
O16 - DPF: {E6ACF817-0A85-4EBE-9F0A-096C6488CFEA} https://na.ntrsupport.com/inquiero/mod/setup/ntractivex118_24.cab (NTR ActiveX 1.1.8)
O16 - DPF: Microsoft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 209.18.47.61 209.18.47.62
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (AVG Technologies CZ, s.r.o.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\avgrsstarter: DllName - avgrsstx.dll - C:\WINDOWS\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
O28 - HKLM ShellExecuteHooks: {091EB208-39DD-417D-A5DD-7E2C2D8FB9CB} - C:\Program Files\Windows Defender\MpShHook.dll (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/08/30 17:04:41 | 00,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - comfile [open] -- "%1" %*
O35 - exefile [open] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2009/12/23 16:30:57 | 00,513,536 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
[2009/12/21 07:08:09 | 00,401,720 | ---- | C] (Trend Micro Inc.) -- C:\Program Files\winlogon.scr
[2009/12/20 17:47:11 | 00,411,368 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\deploytk.dll
[2009/12/20 17:47:11 | 00,149,280 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaws.exe
[2009/12/20 17:47:11 | 00,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaw.exe
[2009/12/20 17:47:11 | 00,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\java.exe
[2009/12/20 17:40:58 | 16,672,544 | ---- | C] (Sun Microsystems, Inc.) -- C:\Documents and Settings\Rose\Desktop\jre-6u17-windows-i586.exe
[2009/12/18 18:08:29 | 00,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbamswissarmy.sys
[2009/12/18 18:08:26 | 00,019,160 | ---- | C] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbam.sys
[2009/12/18 18:08:26 | 00,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2009/12/18 09:06:04 | 00,000,000 | ---D | C] -- C:\Documents and Settings\Rose\Application Data\Malwarebytes
[2009/12/18 09:05:56 | 00,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Malwarebytes
[2009/12/18 08:43:40 | 00,000,000 | ---D | C] -- C:\Program Files\Common Files\PersonalSecUninstall
[2009/12/18 08:43:29 | 00,000,000 | ---D | C] -- C:\Program Files\PersonalSec
[2009/12/08 08:02:04 | 00,000,000 | ---D | C] -- C:\Program Files\SGPSA
[2009/12/08 08:01:51 | 00,000,000 | ---D | C] -- C:\Program Files\Fast Browser Search
[2009/06/28 08:58:52 | 00,000,000 | ---D | M] -- C:\Documents and Settings\LocalService\Application Data\AVGTOOLBAR
[2008/07/17 08:07:27 | 00,000,000 | --SD | M] -- C:\Documents and Settings\NetworkService\Application Data\Microsoft
[2008/07/17 08:07:27 | 00,000,000 | --SD | M] -- C:\Documents and Settings\LocalService\Application Data\Microsoft
[2008/07/17 08:07:27 | 00,000,000 | ---D | M] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft
[2008/07/17 08:07:27 | 00,000,000 | ---D | M] -- C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft
[2007/11/24 08:34:05 | 00,000,000 | ---D | M] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\Google
[2007/11/24 08:34:05 | 00,000,000 | ---D | M] -- C:\Documents and Settings\LocalService\Application Data\Google
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[16 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2009/12/23 16:52:04 | 00,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2009/12/23 16:51:36 | 00,000,819 | ---- | M] () -- C:\Documents and Settings\Rose\Start Menu\Programs\Startup\BJ Status Monitor Canon i560.lnk
[2009/12/23 16:51:19 | 00,063,804 | ---- | M] () -- C:\WINDOWS\System32\nvapps.xml
[2009/12/23 16:50:47 | 00,000,006 | -H-- | M] () -- C:\WINDOWS\tasks\SA.DAT
[2009/12/23 16:50:42 | 00,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2009/12/23 16:50:40 | 10,727,66976 | -HS- | M] () -- C:\hiberfil.sys
[2009/12/23 16:49:51 | 07,602,176 | ---- | M] () -- C:\Documents and Settings\Rose\NTUSER.DAT
[2009/12/23 16:49:51 | 00,000,278 | -HS- | M] () -- C:\Documents and Settings\Rose\ntuser.ini
[2009/12/23 16:49:45 | 03,741,290 | -H-- | M] () -- C:\Documents and Settings\Rose\Local Settings\Application Data\IconCache.db
[2009/12/23 16:31:08 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
[2009/12/21 09:43:51 | 46,860,390 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\incavi.avm
[2009/12/21 09:43:51 | 00,127,520 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\microavi.avg
[2009/12/21 07:08:32 | 00,401,720 | ---- | M] (Trend Micro Inc.) -- C:\Program Files\winlogon.scr
[2009/12/20 17:47:03 | 00,411,368 | ---- | M] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\deploytk.dll
[2009/12/20 17:47:03 | 00,149,280 | ---- | M] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaws.exe
[2009/12/20 17:47:03 | 00,145,184 | ---- | M] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javaw.exe
[2009/12/20 17:47:03 | 00,145,184 | ---- | M] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\java.exe
[2009/12/20 17:47:03 | 00,073,728 | ---- | M] (Sun Microsystems, Inc.) -- C:\WINDOWS\System32\javacpl.cpl
[2009/12/20 17:41:00 | 16,672,544 | ---- | M] (Sun Microsystems, Inc.) -- C:\Documents and Settings\Rose\Desktop\jre-6u17-windows-i586.exe
[2009/12/18 19:17:50 | 00,000,696 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware.lnk
[2009/12/18 09:17:09 | 00,018,944 | ---- | M] () -- C:\Documents and Settings\Rose\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/12/18 01:42:02 | 00,000,330 | -H-- | M] () -- C:\WINDOWS\tasks\MP Scheduled Scan.job
[2009/12/09 03:25:00 | 00,525,946 | ---- | M] () -- C:\WINDOWS\System32\PerfStringBackup.INI
[2009/12/09 03:25:00 | 00,444,028 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2009/12/09 03:25:00 | 00,071,904 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2009/12/09 03:04:21 | 00,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2009/12/03 16:14:06 | 00,038,224 | ---- | M] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbamswissarmy.sys
[2009/12/03 16:13:56 | 00,019,160 | ---- | M] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbam.sys
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[16 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2009/12/21 07:10:36 | 00,010,929 | ---- | C] () -- C:\Program Files\hijackthis.log
[2009/12/20 17:02:38 | 10,727,66976 | -HS- | C] () -- C:\hiberfil.sys
[2009/12/18 18:08:32 | 00,000,696 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\Malwarebytes' Anti-Malware.lnk
[2007/12/12 09:01:29 | 00,000,280 | ---- | C] () -- C:\WINDOWS\oinsight.ini
[2007/03/23 07:24:58 | 00,000,058 | ---- | C] () -- C:\WINDOWS\sview.ini
[2007/03/23 07:24:28 | 00,131,072 | -H-- | C] () -- C:\Documents and Settings\Rose\Application Data\svfiles.log
[2007/01/12 05:39:28 | 00,409,600 | ---- | C] () -- C:\WINDOWS\System32\libcurl.dll
[2007/01/12 05:39:28 | 00,147,456 | ---- | C] () -- C:\WINDOWS\System32\libexpat.dll
[2006/09/22 14:11:07 | 00,053,248 | ---- | C] () -- C:\WINDOWS\System32\Zlib.dll
[2006/09/22 14:11:03 | 00,041,984 | ---- | C] () -- C:\WINDOWS\System32\ZFExt.dll
[2006/09/11 12:38:35 | 00,185,744 | ---- | C] () -- C:\WINDOWS\System32\TRANSDLG.DLL
[2006/09/11 12:38:35 | 00,091,648 | ---- | C] () -- C:\WINDOWS\System32\UTILITY.DLL
[2006/09/11 12:38:35 | 00,072,231 | ---- | C] () -- C:\WINDOWS\System32\TBPRO6W.DLL
[2006/09/11 12:38:35 | 00,070,144 | ---- | C] () -- C:\WINDOWS\System32\TBPRO5W.DLL
[2006/09/11 12:38:35 | 00,056,987 | ---- | C] () -- C:\WINDOWS\System32\TBPRO4W.DLL
[2006/09/11 12:38:35 | 00,003,056 | ---- | C] () -- C:\WINDOWS\System32\VERSTAMP.DLL
[2006/09/11 12:38:34 | 00,413,792 | ---- | C] () -- C:\WINDOWS\System32\TBPRO3W.DLL
[2006/09/11 12:38:34 | 00,162,400 | ---- | C] () -- C:\WINDOWS\System32\SQLRES.DLL
[2006/09/11 12:38:34 | 00,124,416 | ---- | C] () -- C:\WINDOWS\System32\TBPRO1W.DLL
[2006/09/11 12:38:34 | 00,108,016 | ---- | C] () -- C:\WINDOWS\System32\TBPRO2W.DLL
[2006/09/11 12:38:34 | 00,098,432 | ---- | C] () -- C:\WINDOWS\System32\PRSRVDLL.DLL
[2006/09/11 12:38:34 | 00,081,248 | ---- | C] () -- C:\WINDOWS\System32\LOWMOD.DLL
[2006/09/11 12:38:34 | 00,076,160 | ---- | C] () -- C:\WINDOWS\System32\LENNUM.DLL
[2006/09/11 12:38:34 | 00,049,542 | ---- | C] () -- C:\WINDOWS\System32\SVRMGR.DLL
[2006/09/11 12:38:34 | 00,000,053 | ---- | C] () -- C:\WINDOWS\PRSRVDLL.INI
[2006/09/11 12:38:33 | 00,249,216 | ---- | C] () -- C:\WINDOWS\System32\GN3.DLL
[2006/09/11 12:38:33 | 00,226,464 | ---- | C] () -- C:\WINDOWS\System32\GENCRI.DLL
[2006/09/11 12:38:33 | 00,133,872 | ---- | C] () -- C:\WINDOWS\System32\GOVTDLL.DLL
[2006/09/11 12:38:33 | 00,102,448 | ---- | C] () -- C:\WINDOWS\System32\GENRCTYP.DLL
[2006/09/11 12:38:33 | 00,067,296 | ---- | C] () -- C:\WINDOWS\System32\GENLOCK.DLL
[2006/09/11 12:38:32 | 00,010,875 | ---- | C] () -- C:\WINDOWS\ESOA.INI
[2006/09/11 12:38:31 | 00,100,048 | ---- | C] () -- C:\WINDOWS\System32\CASELOCK.DLL
[2006/09/11 12:38:31 | 00,014,784 | ---- | C] () -- C:\WINDOWS\System32\ABYSS16.DLL
[2006/09/11 12:31:50 | 00,051,392 | ---- | C] () -- C:\WINDOWS\System32\drivers\atnt40k.sys
[2006/09/11 12:17:23 | 00,000,027 | ---- | C] () -- C:\WINDOWS\GenSet.ini
[2006/09/11 12:17:01 | 00,630,784 | ---- | C] () -- C:\WINDOWS\System32\GENSYSIE.DLL
[2006/09/11 12:17:01 | 00,398,336 | ---- | C] () -- C:\WINDOWS\System32\TX32.DLL
[2006/09/11 12:17:01 | 00,028,672 | ---- | C] () -- C:\WINDOWS\System32\GNS2KZIP.DLL
[2006/09/11 12:17:01 | 00,028,672 | ---- | C] () -- C:\WINDOWS\System32\GENFON32.DLL
[2006/09/11 12:17:01 | 00,001,327 | ---- | C] () -- C:\WINDOWS\GOLDCOM.INI
[2006/09/11 12:17:01 | 00,000,151 | ---- | C] () -- C:\WINDOWS\System32\IC32.INI
[2006/09/11 12:16:05 | 00,225,280 | ---- | C] () -- C:\WINDOWS\System32\Gn32.dll
[2006/09/05 07:55:50 | 00,000,000 | ---- | C] () -- C:\WINDOWS\OpPrintServer.INI
[2006/09/05 07:31:34 | 00,006,656 | ---- | C] () -- C:\WINDOWS\System32\CNMVS58.DLL
[2006/08/30 20:08:02 | 00,001,755 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\QTSBandwidthCache
[2006/08/30 19:58:47 | 00,000,489 | ---- | C] () -- C:\WINDOWS\wininit.ini
[2006/08/30 19:29:29 | 00,018,944 | ---- | C] () -- C:\Documents and Settings\Rose\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2006/08/30 19:07:51 | 00,000,376 | ---- | C] () -- C:\WINDOWS\ODBC.INI
[2006/06/01 16:22:00 | 01,662,976 | ---- | C] () -- C:\WINDOWS\System32\nvwdmcpl.dll
[2006/06/01 16:22:00 | 01,466,368 | ---- | C] () -- C:\WINDOWS\System32\nview.dll
[2006/06/01 16:22:00 | 01,019,904 | ---- | C] () -- C:\WINDOWS\System32\nvwimg.dll
[2006/06/01 16:22:00 | 00,581,632 | ---- | C] () -- C:\WINDOWS\System32\nvhwvid.dll
[2006/06/01 16:22:00 | 00,466,944 | ---- | C] () -- C:\WINDOWS\System32\nvshell.dll
[2006/06/01 16:22:00 | 00,286,720 | ---- | C] () -- C:\WINDOWS\System32\nvnt4cpl.dll
[2006/06/01 16:22:00 | 00,196,608 | ---- | C] () -- C:\WINDOWS\System32\nvapi.dll
[2005/06/22 13:37:46 | 00,000,000 | ---- | C] () -- C:\WINDOWS\System32\px.ini
[2003/01/07 14:05:08 | 00,002,695 | ---- | C] () -- C:\WINDOWS\System32\OUTLPERF.INI
[2002/10/21 00:00:00 | 00,012,288 | ---- | C] () -- C:\WINDOWS\System32\HLINKPRX.DLL
< End of report >
PRC - [2009/12/23 16:31:08 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
PRC - [2009/12/20 17:47:04 | 00,149,280 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Java\jre6\bin\jusched.exe
PRC - [2009/12/18 08:43:38 | 01,358,336 | ---- | M] () -- C:\Program Files\PersonalSec\psecurity.exe
PRC - [2009/12/11 08:48:28 | 02,043,160 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgtray.exe
PRC - [2009/08/15 07:49:27 | 00,486,680 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgrsx.exe
PRC - [2009/08/15 07:48:54 | 00,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgwdsvc.exe
PRC - [2008/04/23 02:38:16 | 00,029,696 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
PRC - [2008/04/13 16:12:19 | 01,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/07/03 17:03:01 | 00,068,856 | ---- | M] (Google Inc.) -- C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
PRC - [2007/03/06 09:24:42 | 00,629,248 | ---- | M] (j2 Global Communications, Inc.) -- C:\Program Files\eFax Messenger 4.3\J2GTray.exe
PRC - [2007/03/06 09:21:31 | 00,116,224 | ---- | M] (j2 Global Communications, Inc.) -- C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
PRC - [2006/10/18 20:05:26 | 00,204,288 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Media Player\wmpnscfg.exe
PRC - [2006/08/30 19:12:55 | 00,282,624 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\QuickTime\qttask.exe
PRC - [2006/06/14 15:24:14 | 00,278,528 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\iTunes\iTunesHelper.exe
PRC - [2006/06/14 15:23:58 | 00,323,584 | ---- | M] (Apple Computer, Inc.) -- C:\Program Files\iPod\bin\iPodService.exe
PRC - [2006/06/01 16:22:00 | 00,155,715 | ---- | M] (NVIDIA Corporation) -- C:\WINDOWS\system32\nvsvc32.exe
PRC - [2005/05/31 04:33:00 | 00,122,941 | ---- | M] (Sonic Solutions) -- C:\WINDOWS\system32\dla\tfswctrl.exe
PRC - [2005/02/23 15:19:56 | 00,053,248 | ---- | M] (CyberLink Corp.) -- C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
PRC - [2004/07/27 15:50:18 | 00,081,920 | ---- | M] (InstallShield Software Corporation) -- C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
PRC - [2003/08/29 03:59:24 | 00,122,880 | ---- | M] (Broadcom Corporation) -- C:\WINDOWS\BCMSMMSG.exe


========== Modules (SafeList) ==========

MOD - [2009/12/23 16:31:08 | 00,513,536 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Rose\Desktop\OTL.exe
MOD - [2008/07/25 10:17:20 | 00,635,904 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\msvcr80.dll
MOD - [2008/07/25 10:17:20 | 00,558,080 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\msvcp80.dll
MOD - [2008/04/13 16:11:56 | 00,019,968 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\linkinfo.dll
MOD - [2008/04/13 09:37:57 | 00,208,384 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\rsaenh.dll
MOD - [2006/04/03 17:12:16 | 00,081,616 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MpShHook.dll


========== Win32 Services (SafeList) ==========

SRV - [2009/12/09 07:18:35 | 00,182,768 | ---- | M] (Google) [On_Demand | Stopped] -- C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe -- (gusvc)
SRV - [2009/08/15 07:48:54 | 00,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgwdsvc.exe -- (avg8wd)
SRV - [2006/06/14 15:23:58 | 00,323,584 | ---- | M] (Apple Computer, Inc.) [On_Demand | Running] -- C:\Program Files\iPod\bin\iPodService.exe -- (iPodService)
SRV - [2006/06/01 16:22:00 | 00,155,715 | ---- | M] (NVIDIA Corporation) [Auto | Running] -- C:\WINDOWS\system32\nvsvc32.exe -- (NVSvc)
SRV - [2006/04/03 17:12:14 | 00,014,032 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Defender\MsMpEng.exe -- (WinDefend)
SRV - [2005/04/03 23:41:10 | 00,069,632 | ---- | M] (Macrovision Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe -- (IDriverT)
SRV - [2003/07/28 11:28:22 | 00,089,136 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE -- (ose)


========== Driver Services (SafeList) ==========

DRV - [2009/08/15 07:49:27 | 00,027,784 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\System32\Drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2009/08/15 07:49:26 | 00,335,240 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\System32\Drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2007/11/13 02:25:53 | 00,020,480 | ---- | M] (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\secdrv.sys -- (Secdrv)
DRV - [2006/08/01 12:48:00 | 00,020,640 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\System32\Drivers\PxHelp20.sys -- (PxHelp20)
DRV - [2006/06/01 16:22:00 | 03,925,920 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\nv4_mini.sys -- (nv)
DRV - [2005/05/31 04:33:00 | 00,100,605 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnudfa.sys -- (tfsnudfa)
DRV - [2005/05/31 04:33:00 | 00,098,716 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnudf.sys -- (tfsnudf)
DRV - [2005/05/31 04:33:00 | 00,086,876 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnifs.sys -- (tfsnifs)
DRV - [2005/05/31 04:33:00 | 00,034,845 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsncofs.sys -- (tfsncofs)
DRV - [2005/05/31 04:33:00 | 00,025,725 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnboio.sys -- (tfsnboio)
DRV - [2005/05/31 04:33:00 | 00,015,069 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnopio.sys -- (tfsnopio)
DRV - [2005/05/31 04:33:00 | 00,006,365 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsnpool.sys -- (tfsnpool)
DRV - [2005/05/31 04:33:00 | 00,004,125 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsndrct.sys -- (tfsndrct)
DRV - [2005/05/31 04:33:00 | 00,002,241 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\dla\tfsndres.sys -- (tfsndres)
DRV - [2005/05/13 09:37:28 | 00,005,627 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\sscdbhk5.sys -- (sscdbhk5)
DRV - [2005/05/13 09:37:20 | 00,023,545 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\ssrtln.sys -- (ssrtln)
DRV - [2005/04/22 02:22:00 | 00,088,352 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\drvmcdb.sys -- (drvmcdb)
DRV - [2005/04/21 01:56:00 | 00,040,544 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\drivers\drvnddm.sys -- (drvnddm)
DRV - [2005/03/22 12:49:09 | 00,039,904 | ---- | M] (Adaptec, Inc.) [Kernel | Boot | Stopped] -- C:\WINDOWS\system32\drivers\cercsr6.sys -- (cercsr6)
DRV - [2005/02/02 00:21:04 | 00,014,408 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV - [2004/08/04 04:00:00 | 00,017,792 | ---- | M] (Parallel Technologies, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ptilink.sys -- (Ptilink)
DRV - [2003/08/29 03:59:24 | 01,101,696 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\BCMSM.sys -- (BCMModem)
DRV - [2003/01/20 08:46:50 | 00,140,288 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\e100b325.sys -- (E100B) Intel(R)
DRV - [2002/12/19 16:48:48 | 00,539,008 | ---- | M] (Analog Devices, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\smwdm.sys -- (smwdm)
DRV - [2002/04/01 12:15:00 | 00,004,816 | ---- | M] (Andrea Electronics Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\aeaudio.sys -- (aeaudio) I copied it and will paste for you to view.

Please run OTL.exe.

• Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :OTL
  PRC - [2009/12/18 08:43:38 | 01,358,336 | ---- | M] () -- C:\Program Files\PersonalSec\psecurity.exe
  IE - HKCU\..\URLSearchHook: *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - Reg Error: Key error. File not found
  O2 - BHO: (no name) - {6507C2C3-EAD7-41BE-A230-7756CAEBF0AE} - No CLSID value found.
  O2 - BHO: (no name) - {A57EE9D7-0534-496A-B2B0-E95866D0C1B0} - No CLSID value found.
  O2 - BHO: (Search Assistant) - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Program Files\SGPSA\BHO.dll (MTWB)
  O2 - BHO: (Fast Browser Search Toolbar Helper) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  O3 - HKLM\..\Toolbar: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  O3 - HKCU\..\Toolbar\WebBrowser: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  O4 - HKCU..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe ()
  
  :files
  C:\Program Files\Common Files\PersonalSecUninstall
  C:\Program Files\PersonalSec
  C:\Program Files\SGPSA
  C:\Program Files\Fast Browser Search
  
  
  
• Return to OTL, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.
  
  
• Click the red Run Fix button.
  
• A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTL.exe
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

I ran OTL.exe., Here is what appeared in the fix log

========= OTL ==========
Process psecurity.exe killed successfully!
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\\*{CFBFAE00-17A6-11D0-99CB-00C04FD64497} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\*{CFBFAE00-17A6-11D0-99CB-00C04FD64497}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6507C2C3-EAD7-41BE-A230-7756CAEBF0AE}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{6507C2C3-EAD7-41BE-A230-7756CAEBF0AE}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A57EE9D7-0534-496A-B2B0-E95866D0C1B0}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A57EE9D7-0534-496A-B2B0-E95866D0C1B0}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F0626A63-410B-45E2-99A1-3F2475B2D695}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F0626A63-410B-45E2-99A1-3F2475B2D695}\ deleted successfully.
C:\Program Files\SGPSA\BHO.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}\ deleted successfully.
C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll moved successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{1BB22D38-A411-4B13-A746-C2A4F4EC7344} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1BB22D38-A411-4B13-A746-C2A4F4EC7344}\ deleted successfully.
File C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{1BB22D38-A411-4B13-A746-C2A4F4EC7344} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1BB22D38-A411-4B13-A746-C2A4F4EC7344}\ not found.
File C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll not found.
Registry value HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\PersonalSec deleted successfully.
C:\Program Files\PersonalSec\psecurity.exe moved successfully.
========== FILES ==========
C:\Program Files\Common Files\PersonalSecUninstall folder moved successfully.
C:\Program Files\PersonalSec folder moved successfully.
C:\Program Files\SGPSA folder moved successfully.
C:\Program Files\Fast Browser Search\IE\HTB folder moved successfully.
C:\Program Files\Fast Browser Search\IE folder moved successfully.
C:\Program Files\Fast Browser Search folder moved successfully.

OTL by OldTimer - Version 3.1.19.0 log created on 12242009_144721

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Hello, Sorry it took me so long to get back to you but with the holidays and all it was crazy. I was finally able to run OTL.exe and remove the Personal Security from my computer, icons and all. I did notice yesterday when I turned on my computer and went into Enternet Explorer that some adv. popped up with sound. I'm assuming that there is more to do after that step. I apologize I forgot to paste the log that you requested I copy after the run fix button. Do I follow the instructions that you posted last.
"Double click OTL.exe.:
Select Yes when the "Begin cleanup Process?" prompt appears.

If you are prompted to Reboot during the cleanup, select Yes.

The tool will delete itself once it finishes."?

After removing OTL, lets use MBAM.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Downloaded MBAM from your link and ran. Here are the results:
alwarebytes' Anti-Malware 1.42
Database version: 3444
Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

12/28/2009 11:21:08 AM
mbam-log-2009-12-28 (11-21-08).txt

Scan type: Quick Scan
Objects scanned: 132104
Time elapsed: 14 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PersonalSec (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Start Menu\PersonalSec (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Rose\Local Settings\Temporary Internet Files\Content.IE5\VLMTI08P\go[1].exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Computer Scan.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Help.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Personal Security.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Registration.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Security Center.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Settings.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalSec\Update.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Rose\Application Data\Microsoft\Internet Explorer\Quick Launch\PersonalSec.lnk (Rogue.PersonalSecurity) -> Quarantined and deleted successfully.

WHEN STARTING COMPUTER UP I STILL GOT AN ADVERTISMENT WITH NO SOUND AND I GET A MESSAGE FROM WINDOWS DEFENDER, APPLICATION FAILED TO INITIALIZE 0X800106ba.........

I take that last comment back. I rebooted and the advertisment was gone. I only get the windows defender message that states: application failed to initialize 0x800106ba A problem caused windows defender Service to stop. To start the service, restart your computer or search Help & Support on how to start a service manually.

Another question, I currently have AVG 8.5 (free version)on my personal computer, will this be enough to avoid getting infected with the same problems in the future?Or do you recommend something else.

AVG will do, along with the following tips.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.

Thank you so much for all the valuable information. I have gone through each one of your recommendations and downloaded some of these. I did run into a problem when, I believe updating windows. My screen is now blurry and pictures are not clear. It's like the screen appears to have tiny dots throughout. Do you think Internet Explorer 8 is not working for my computer? I really don't know what caused this.

Try changing the screen resolution.

I tried doing that but it doesn't take. The bar is at the very lowest level and it moves but as soon as I apply or hit ok it asks me to restart. When I restart the the computer the setting is right back to the lowest level.