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descriptionNeed help removing antivirus live EmptyNeed help removing antivirus live

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No idea how it got there, but basically i've been searching a lot on how to remove it. nothing i do works. Every time i try to extract anything using ALZip, or download free online anti-virus scanners like AVG that stupid Security Warning that says "Application cannot be executed. The file acrord32info.exe is infected, Do you want to activate your anti-virus now?" pops up and its very annoying. I have no clue what to do anymore. Any ideas?

Basically here is a list of things that i already tried and didn't work
1. run "msconfg
2. extract anything using AlZip
3. free online anti-virus scanners such as AVG
4. every time i would un-click the "use a proxy server for your LAN" on explorer, it would just be re-clicked when i open up the LAN settings on the connections options on explorer tools
5. i cant do anything that it says here: http://www.geekpolice.net/malware-removal-guides-f12/how-to-remove-antivirus-live-removal-guide-t16801.htm

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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Please download the current version of HijackThis from HERE

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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Every time i open up HiJack This, it closes and doesn't let me do the system scan.

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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Run this first, then see if it lets you run Hijack This without it closing.

Please download exeHelper from one of the two links.
Link 1
Link 2

  • Double-click on exeHelper.com or exeHelper.scr to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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Unfortunately, this cant open either. Every time i try open something up, even if its just AIM, i get that security warning telling me "file is aim.exe infected" or "file exehelper is infected".

This is just a thought, but i do have Norton Antivirus. Is there anything i can do with it that can help me?

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.

descriptionNeed help removing antivirus live EmptyRe: Need help removing antivirus live

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