Privacy Tools Pack

Hi there,

I'm sorry if this seems stupid (and it will) but I really have no idea about computers...

I have a laptop that I haven't used for about a year, from memory it has Windows 2004 ?, one day I started it and this 'Privacy Tools Pack' virus came onto the screen, then I could still see the windows desktop in the background. In hindsight I stupidly pushed ctrl alt del and somehow (can't remember exactly now) I managed to temporarily disable it, then I could use the laptop normally. I did this about 3 times, then suddenly I logged on one day and I couldn't see the windows desktop anymore, then I tried my old trick and the 'task manager' tab had gone grey and I couldn't click it. I also can't download anti-virus programs because I can't get onto the internet.

I'm sorry I can't be clearer but any help would be appreciated,

H500

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.