2 key works but can not get @ symbol when pressing shift and 2

Naturally I am writing this from a different computer, but a co-worker of mine said her @ button doesnt work - she can press 2 and it'll work but when she presses shift it wont make the @ sign - it just makes two small slash kind of marks -

I dont have access to her computer - but I thought I'd still check here anyway -

Thanks!

Hello,

Do other number keys work with the shift key? Did she recently install software which might make this happen?

She hasnt made any changes, and yes, every other key works just fine - so strange!

Hello,

Try this:

Start >> Control Panel >> Regional Settings >> Languages Tab >> Details.

From here select the layout you need and choose a default if you want more than one.