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descriptionBankerFox.a win32/nuqel.e Removal help. EmptyBankerFox.a win32/nuqel.e Removal help.

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I have a windows xp, and I can not seem to get rid of the popups saying I have those two viruses bankerfox.a and win32/nuqel.e attacking my computer. I know this is fake, but the popups will not stop coming onto my computer and are affecting my internet use since it says "This webpage might harm your computer." I also have Mcafee protection but it is not detecting this. Any help would be appreciated. Thank you.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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Please download the current version of HijackThis from HERE

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:54:58 PM, on 6/22/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O1 - Hosts: ::1 localhost
O1 - Hosts: 94.232.248.66 antivirsystem.microsoft.com
O1 - Hosts: 94.232.248.66 antivirsystempro.com
O1 - Hosts: 94.232.248.66 www.antivirsystempro.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: 375013 helper - {74F7DB6B-86E9-4B91-9D9F-B0D954D7AA5B} - (no file)
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [sysldtray] C:\windows\ld10.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Dad')
O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'Dad')
O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp (User 'Dad')
O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\Run: [system tool] C:\WINDOWS\sysguard.exe (User 'Dad')
O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648)" -"http://spongebob.nick.com/games/play/sb_fliporflop/" (User 'Dad')
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://ea-src-cdn.systemrequirementslab.com/curi/bin/sysreqlab_srlx.cab
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O22 - SharedTaskScheduler: bimaculate - {d70e9b0f-aabc-4066-8176-c6de84d92fa1} - (no file)
O23 - Service: McAfee Application Installer Cleanup (0288071245714491) (0288071245714491mcinstcleanup) - McAfee, Inc. - C:\WINDOWS\TEMP\028807~1.EXE
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10874 bytes

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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I see you have Viewpoint software installed.

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". Read this article: here and here

I suggest you remove the program now.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Viewpoint Manager (remove only)
  • Viewpoint Media Player
  • Viewpoint Toolbar
Next, please download ViewpointKiller by Prm753 from here.
Save it to a permanent folder (such as C:\ViewpointKiller) and unzip it there.
Open ViewpointKiller, and press the Start button.
A log will be produced in the same folder where you unzipped it to. Please post the contents of that log in your reply.



  • Open HijackThis.
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O1 - Hosts: ::1 localhost
    O1 - Hosts: 94.232.248.66 antivirsystem.microsoft.com
    O1 - Hosts: 94.232.248.66 antivirsystempro.com
    O1 - Hosts: 94.232.248.66 www.antivirsystempro.com
    O2 - BHO: 375013 helper - {74F7DB6B-86E9-4B91-9D9F-B0D954D7AA5B} - (no file)
    O4 - HKUS\S-1-5-21-1417001333-1606980848-725345543-1006\..\Run: [system tool] C:\WINDOWS\sysguard.exe (User 'Dad')
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe



  • Press "Fix Checked"
  • Close Hijack This.




Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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Here is the ViewPoint Killer Log: ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:02 2009

Preparing to remove Viewpoint Media Player...



Warning accepted, beginning removal process....



ViewpointKiller determined that "aim.exe" was not running.

ViewpointKiller was able to close "aim6.exe" successfully.

ViewpointKiller was able to close "aolsoftware.exe" successfully.

ViewpointKiller determined that "aol.exe" was not running.

ViewpointKiller determined that "MtsAxInstaller.exe" was not running.



Preparing to close the Viewpoint Manager Service if it is running...

Closing "Viewpoint Manager Service" failed, or the service is not running.





Searching for all known Viewpoint Media Player registry values and keys...

Found and removed: SOFTWARE\Viewpoint

Found and removed: interface\{9dbb28cd-1925-11d3-a498-00104b6eb52e}

Found and removed: typelib\{9dbb28c1-1925-11d3-a498-00104b6eb52e}

Finished searching for and removing all known Viewpoint Media Player registry values and keys.



Searching for all known Viewpoint Media Player files and folders...

Found and removed: C:\Documents and Settings\All Users\Application Data\Viewpoint

Finished searching for and removing all known Viewpoint Media Player files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:10 2009

Preparing to remove Viewpoint Manager...



ViewpointKiller determined that "viewmgr.exe" was not running.

Searching for all known Viewpoint Manager registry values and keys...

Found and removed: Software\Microsoft\Windows\CurrentVersion\Uninstall\Viewpoint Manager

Finished searching for and removing all known Viewpoint Manager registry values and keys.



Searching for all known Viewpoint Manager files and folders...

Finished searching for and removing all known Viewpoint Manager files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:13 2009

Preparing to remove Viewpoint Toolbar...



ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.



Searming for all known Viewpoint Toolbar registry values and keys...

Found and removed: the

Found and removed: //

Finished searching for and removing all known Viewpoint Toolbar registry values and keys.



Searching for all known Viewpoint Toolbar files and folders...

Finished searching for and removing all known Viewpoint Toolbar files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:35 2009

Preparing to remove Viewpoint Media Player...



Warning accepted, beginning removal process....



ViewpointKiller determined that "aim.exe" was not running.

ViewpointKiller determined that "aim6.exe" was not running.

ViewpointKiller determined that "aolsoftware.exe" was not running.

ViewpointKiller determined that "aol.exe" was not running.

ViewpointKiller determined that "MtsAxInstaller.exe" was not running.



Preparing to close the Viewpoint Manager Service if it is running...

Closing "Viewpoint Manager Service" failed, or the service is not running.





Searching for all known Viewpoint Media Player registry values and keys...

Finished searching for and removing all known Viewpoint Media Player registry values and keys.



Searching for all known Viewpoint Media Player files and folders...

Finished searching for and removing all known Viewpoint Media Player files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:37 2009

Preparing to remove Viewpoint Manager...



ViewpointKiller determined that "viewmgr.exe" was not running.

Searching for all known Viewpoint Manager registry values and keys...

Finished searching for and removing all known Viewpoint Manager registry values and keys.



Searching for all known Viewpoint Manager files and folders...

Finished searching for and removing all known Viewpoint Manager files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:11:38 2009

Preparing to remove Viewpoint Toolbar...



ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.

ViewpointKiller determined that "iexplore.exe" was not running.



Searming for all known Viewpoint Toolbar registry values and keys...

Finished searching for and removing all known Viewpoint Toolbar registry values and keys.



Searching for all known Viewpoint Toolbar files and folders...

Finished searching for and removing all known Viewpoint Toolbar files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:12:00 2009

Preparing to remove Viewpoint Media Player...



Warning accepted, beginning removal process....



ViewpointKiller determined that "aim.exe" was not running.

ViewpointKiller determined that "aim6.exe" was not running.

ViewpointKiller determined that "aolsoftware.exe" was not running.

ViewpointKiller determined that "aol.exe" was not running.

ViewpointKiller determined that "MtsAxInstaller.exe" was not running.



Preparing to close the Viewpoint Manager Service if it is running...

Closing "Viewpoint Manager Service" failed, or the service is not running.





Searching for all known Viewpoint Media Player registry values and keys...

Finished searching for and removing all known Viewpoint Media Player registry values and keys.



Searching for all known Viewpoint Media Player files and folders...

Finished searching for and removing all known Viewpoint Media Player files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:12:02 2009

Preparing to remove Viewpoint Manager...



ViewpointKiller determined that "viewmgr.exe" was not running.

Searching for all known Viewpoint Manager registry values and keys...

Finished searching for and removing all known Viewpoint Manager registry values and keys.



Searching for all known Viewpoint Manager files and folders...

Finished searching for and removing all known Viewpoint Manager files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:12:03 2009

Preparing to remove Viewpoint Toolbar...



ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.

ViewpointKiller determined that "iexplore.exe" was not running.



Searming for all known Viewpoint Toolbar registry values and keys...

Finished searching for and removing all known Viewpoint Toolbar registry values and keys.



Searching for all known Viewpoint Toolbar files and folders...

Finished searching for and removing all known Viewpoint Toolbar files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:35:31 2009

Preparing to remove Viewpoint Media Player...



Warning accepted, beginning removal process....



ViewpointKiller determined that "aim.exe" was not running.

ViewpointKiller was able to close "aim6.exe" successfully.

ViewpointKiller was able to close "aolsoftware.exe" successfully.

ViewpointKiller determined that "aol.exe" was not running.

ViewpointKiller determined that "MtsAxInstaller.exe" was not running.



Preparing to close the Viewpoint Manager Service if it is running...

Closing "Viewpoint Manager Service" failed, or the service is not running.





Searching for all known Viewpoint Media Player registry values and keys...

Finished searching for and removing all known Viewpoint Media Player registry values and keys.



Searching for all known Viewpoint Media Player files and folders...

Finished searching for and removing all known Viewpoint Media Player files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:35:35 2009

Preparing to remove Viewpoint Manager...



ViewpointKiller determined that "viewmgr.exe" was not running.

Searching for all known Viewpoint Manager registry values and keys...

Finished searching for and removing all known Viewpoint Manager registry values and keys.



Searching for all known Viewpoint Manager files and folders...

Finished searching for and removing all known Viewpoint Manager files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 12:35:36 2009

Preparing to remove Viewpoint Toolbar...



ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.

ViewpointKiller was able to close "iexplore.exe" successfully.



Searming for all known Viewpoint Toolbar registry values and keys...

Finished searching for and removing all known Viewpoint Toolbar registry values and keys.



Searching for all known Viewpoint Toolbar files and folders...

Finished searching for and removing all known Viewpoint Toolbar files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 14:27:12 2009

Preparing to remove Viewpoint Media Player...



Warning accepted, beginning removal process....



ViewpointKiller determined that "aim.exe" was not running.

ViewpointKiller was able to close "aim6.exe" successfully.

ViewpointKiller was able to close "aolsoftware.exe" successfully.

ViewpointKiller determined that "aol.exe" was not running.

ViewpointKiller determined that "MtsAxInstaller.exe" was not running.



Preparing to close the Viewpoint Manager Service if it is running...

Closing "Viewpoint Manager Service" failed, or the service is not running.





Searching for all known Viewpoint Media Player registry values and keys...

Finished searching for and removing all known Viewpoint Media Player registry values and keys.



Searching for all known Viewpoint Media Player files and folders...

Finished searching for and removing all known Viewpoint Media Player files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 14:27:14 2009

Preparing to remove Viewpoint Manager...



ViewpointKiller determined that "viewmgr.exe" was not running.

Searching for all known Viewpoint Manager registry values and keys...

Finished searching for and removing all known Viewpoint Manager registry values and keys.



Searching for all known Viewpoint Manager files and folders...

Finished searching for and removing all known Viewpoint Manager files and folders.



Finished reporting.

----------------------------------
----------------------------------
ViewpointKiller Version 1.30 (beta)

The removal process was started on Tue Jun 23 14:27:15 2009

Preparing to remove Viewpoint Toolbar...



ViewpointKiller determined that "FotomatDeviceConnect.exe" was not running.

ViewpointKiller was able to close "iexplore.exe" successfully.



Searming for all known Viewpoint Toolbar registry values and keys...

Finished searching for and removing all known Viewpoint Toolbar registry values and keys.



Searching for all known Viewpoint Toolbar files and folders...

Finished searching for and removing all known Viewpoint Toolbar files and folders.



Finished reporting.

----------------------------------
I installed the Anti-Malware program, and when it scanned it came up with several results of viruses, or things that needed attention. I checked them all and clicked Remove Selected, but my computer had restarted and said that the system had recovered from a serious error in the process of deleting the viruses found.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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Did you get a log from MBAM? please post a new Hijack This log anyway, a few things that also need to be removed.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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I was unable to get a log from MBAM because once I tried to delete, the viruses and clicked remove, my computer shut off. I am not sure why it did this, in the process of removing the files.
Here is the new Hijack this log: Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:16:44 PM, on 6/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\McAfee\MSK\MskSrver.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\windows\ld10.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [sysldtray] C:\windows\ld10.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://ea-src-cdn.systemrequirementslab.com/curi/bin/sysreqlab_srlx.cab
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O22 - SharedTaskScheduler: bimaculate - {d70e9b0f-aabc-4066-8176-c6de84d92fa1} - (no file)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 9453 bytes

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

more_horiz
Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [sysldtray] C:\windows\ld10.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
    O22 - SharedTaskScheduler: bimaculate - {d70e9b0f-aabc-4066-8176-c6de84d92fa1} - (no file)


  • Press "Fix Checked"
  • Close Hijack This.

Run the MBAM scan again, see what happens this time around.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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I ran the MBAM scan once again, and it came up with several results. When I attempted to delete them for the third time, once again my computer resulted in freezing and having to restart itself. I am not sure why it is doing this.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

more_horiz
Download the GMER rootkit scan from here: GMER

  1. Unzip it and start GMER.
  2. Click the >>> tab and then click the Scan button.
  3. Once done, click the Copy button.
  4. This will copy the results to your clipboard.
  5. Paste the results in your next reply.
Note:
If you're having problems with running GMER.exe, try it in safe mode. This tools works in safe mode.
You can also try renaming it since some malware blocks GMER.

The log will be quite big, so please upload it to rapidshare.com.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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I downloaded the file, and opened it. When it opened it came up with a blank screen and a little sidebar. My mouse completely froze in an hourglass, and I was unabled to take any action. I attempted this three times, even renaming the file, but still my mouse froze.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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Hello.

  • Download combofix from here
    Link 1
    Link 2

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:

    BankerFox.a win32/nuqel.e Removal help. CF_download_FF

    BankerFox.a win32/nuqel.e Removal help. CF_download_rename

    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See HERE for how to disable your AV. (Mcafee)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.

    BankerFox.a win32/nuqel.e Removal help. Rcauto10

  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes

    BankerFox.a win32/nuqel.e Removal help. Whatne10

  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

descriptionBankerFox.a win32/nuqel.e Removal help. EmptyRe: BankerFox.a win32/nuqel.e Removal help.

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