Win32/Cryptor

Getting kinda annoying being unable to search google and getting warnings from AVG every time I open a web browser window

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:07 AM, on 11/04/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Windows\System32\DME-N Network Driver.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\PdaNet for iPhone\PdaNetPC.exe
C:\Program Files\Jands\Vista\vistarestart.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\JF Audio\Desktop\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [DpAgent] C:\Program Files\DigitalPersona\Bin\dpagent.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [DME-N Network Driver] C:\Windows\system32\DME-N Network Driver.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [UpdReg] C:\Windows\UpdReg.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Cleanup] C:\cleanup.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ISUSPM] "C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for iPhone\PdaNetPC.exe
O4 - Startup: VistaRestarter.lnk = C:\Program Files\Jands\Vista\vistarestart.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{662B7A6A-EAB4-4030-B953-3DDFCF0EBA79}: NameServer = 85.255.112.195,85.255.112.14
O17 - HKLM\System\CCS\Services\Tcpip\..\{AC3857AB-950F-44E1-BD08-F6E3500FD0D3}: NameServer = 85.255.112.195,85.255.112.14
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.195,85.255.112.14
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.195,85.255.112.14
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrlAPI - Unknown owner - C:\cygwin\bin\cygrunsrv.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: E-MU Audio Service (emaudsv) - E-MU Systems - C:\Windows\system32\emaudsv.exe
O23 - Service: FPS DHCP Service (fpsdhcp) - High End Systems - C:\Program Files\Flying Pig Systems\Hog3PC\netservices-win32-golden.exe
O23 - Service: FPS TFTP Service (fpstftp) - High End Systems - C:\Program Files\Flying Pig Systems\Hog3PC\netservices-win32-golden.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\Windows\system32\Pen_Tablet.exe
O23 - Service: Wacom Touch Service (WacomTouchService) - Unknown owner - C:\Windows\system32\WacomTouchService.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 10752 bytes

Any ideas on how to remove this?

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O17 - HKLM\System\CCS\Services\Tcpip\..\{662B7A6A-EAB4-4030-B953-3DDFCF0EBA79}: NameServer = 85.255.112.195,85.255.112.14
  O17 - HKLM\System\CCS\Services\Tcpip\..\{AC3857AB-950F-44E1-BD08-F6E3500FD0D3}: NameServer = 85.255.112.195,85.255.112.14
  O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.195,85.255.112.14
  O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.195,85.255.112.14
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Now, start The Avenger program by clicking on its icon on your desktop.

• Leave the script box empty.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

3. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "gaopdxserv.sys" found!
ImagePath: \systemroot\system32\drivers\gaopdxfmjbpqwoclxripiphhkyroibgxcbcdpv.sys
Driver disabled successfully.

Hidden driver "mnxrkl" found!
ImagePath: system32\drivers\wdwvje.sys
Driver disabled successfully.

Rootkit scan completed.


Warning: Invalid contents in ServiceGroupOrder key!
There may be a driver loading earlier than Avenger!


Completed script processing.

*******************

Finished! Terminate.

Hello.

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to delete:
gaopdxserv.sys
mnxrkl

Files to delete:
C:\WINDOWS\system32\drivers\gaopdxfmjbpqwoclxripiphhkyroibgxcbcdpv.sys
C:\WINDOWS\system32\drivers\wdwvje.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "gaopdxserv.sys" deleted successfully.
Driver "mnxrkl" deleted successfully.
File "C:\WINDOWS\system32\drivers\gaopdxfmjbpqwoclxripiphhkyroibgxcbcdpv.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\wdwvje.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 6.0.6001 Service Pack 1

11/04/2009 1:37:38 PM
mbam-log-2009-04-11 (13-37-38).txt

Scan type: Quick Scan
Objects scanned: 64279
Time elapsed: 4 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 9
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{662b7a6a-eab4-4030-b953-3ddfcf0eba79}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{ac3857ab-950f-44e1-bd08-f6e3500fd0d3}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{662b7a6a-eab4-4030-b953-3ddfcf0eba79}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{ac3857ab-950f-44e1-bd08-f6e3500fd0d3}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{662b7a6a-eab4-4030-b953-3ddfcf0eba79}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{ac3857ab-950f-44e1-bd08-f6e3500fd0d3}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.195,85.255.112.14 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\gaopdxcounter (Trojan.Agent) -> Quarantined and deleted successfully.

Hello.
Getting better, but still more to do.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

DDS (Ver_09-03-16.01) - NTFSx86
Run by JF Audio at 13:49:12.45 on 11/04/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft Windows Vista Home Premium 6.0.6001.1.1252.2.1033.18.2812.1669 [GMT -4:00]

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\WacomTouchService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\emaudsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
C:\Windows\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\RealVNC\VNC4\winvnc4.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Ati2evxx.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\system32\vssvc.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\DME-N Network Driver.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\PdaNet for iPhone\PdaNetPC.exe
C:\Program Files\Jands\Vista\vistarestart.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\JF Audio\Desktop\dds.scr
C:\Windows\system32\conime.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_ca&c=83&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [Active Desktop Calendar] c:\program files\xemicomputers\active desktop calendar\ADC.exe
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [ISUSPM] "c:\programdata\macrovision\flexnet connect\6\ISUSPM.exe" -scheduler
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" update "software\cyberlink\youcam\2.0"
mRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [DME-N Network Driver] c:\windows\system32\DME-N Network Driver.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
StartupFolder: c:\users\jfaudi~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\pdanet~1.lnk - c:\program files\pdanet for iphone\PdaNetPC.exe
StartupFolder: c:\users\jfaudi~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\vistar~1.lnk - c:\program files\jands\vista\vistarestart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office10\EXCEL.EXE/3000
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll
LSA: Notification Packages = scecli DPPWDFLT

================= FIREFOX ===================

FF - ProfilePath - c:\users\jfaudi~1\appdata\roaming\mozilla\firefox\profiles\1nv6ofk3.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - facebook.com
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-10 325640]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-10 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-10 298264]
R2 emaudsv;E-MU Audio Service;c:\windows\system32\emaudsv.exe [2006-11-20 10240]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-5-4 341328]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2008-6-28 1373480]
R2 WacomTouchService;Wacom Touch Service;c:\windows\system32\WacomTouchService.exe [2008-6-28 95528]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-5-4 193840]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2008-1-24 52736]
R3 pnetmdm;PdaNet Modem;c:\windows\system32\drivers\pnetmdm.sys [2009-3-21 9472]
R3 Wacomhidfilter;Wacom HID Filter;c:\windows\system32\drivers\wacomhidfilter.sys [2007-2-14 10160]
R3 WacomVTHid;Virtual Touch Driver;c:\windows\system32\drivers\WacomVTHid.sys [2007-2-22 11312]
S3 BrlAPI;BrlAPI;c:\cygwin\bin\cygrunsrv.exe [2009-3-4 68096]
S3 emusba10;E-MU USB-Audio 1.0 Driver;c:\windows\system32\drivers\emusba10.sys [2006-11-20 142208]
S3 fpsdhcp;FPS DHCP Service;c:\program files\flying pig systems\hog3pc\netservices-win32-golden.exe [2009-1-15 361096]
S3 fpstftp;FPS TFTP Service;c:\program files\flying pig systems\hog3pc\netservices-win32-golden.exe [2009-1-15 361096]
S3 libusb0;LibUsb-Win32 - Kernel Driver 11/20/2005, 20051120;c:\windows\system32\drivers\libusb0.sys [2008-9-24 33792]

=============== Created Last 30 ================

2009-04-11 13:32 --d----- c:\users\jfaudi~1\appdata\roaming\Malwarebytes
2009-04-11 02:43 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-11 02:43 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-11 02:43 --d----- c:\programdata\Malwarebytes
2009-04-11 02:43 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-11 02:43 --d----- c:\progra~2\Malwarebytes
2009-04-10 18:51 19,968 a------- c:\windows\system32\gaopdxisbifrteihsuvsobeabufgnefxotngtq.dll
2009-04-10 15:50 400,230,497 a------- c:\windows\MEMORY.DMP
2009-04-10 04:23 --d-h--- C:\$AVG8.VAULT$
2009-04-10 04:21 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-04-10 04:21 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-10 04:21 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-10 04:21 --d----- c:\windows\system32\drivers\Avg
2009-04-10 04:21 --d----- c:\programdata\avg8
2009-04-10 04:21 --d----- c:\program files\AVG
2009-04-10 04:21 --d----- c:\progra~2\avg8
2009-04-09 16:24 --d----- c:\programdata\Harman Professional
2009-04-09 16:24 --d----- c:\progra~2\Harman Professional
2009-04-09 16:22 --d----- c:\program files\Microsoft Synchronization Services
2009-04-09 16:22 --d----- c:\program files\Microsoft SQL Server Compact Edition
2009-04-06 20:48 146,688 a------- c:\windows\system32\drivers\atswpdrv.sys
2009-04-06 18:50 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-06 18:50 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-06 18:50 --d----- c:\program files\iPod
2009-04-06 18:50 --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-06 18:50 --d----- c:\program files\iTunes
2009-04-06 18:50 --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-02 04:17 --d----- c:\program files\Digidesign
2009-04-02 03:50 --d----- c:\programdata\Allen & Heath
2009-04-02 03:50 --d----- c:\progra~2\Allen & Heath
2009-04-02 03:47 --d----- c:\users\jf audio\Allen & Heath
2009-04-02 03:47 --d-h--- c:\program files\InstallJammer Registry
2009-04-02 03:47 --d----- c:\program files\Allen & Heath
2009-03-29 04:59 --d----- c:\program files\ArKaos MediaMaster 1.0
2009-03-24 16:33 16 a------- c:\windows\swsys0000f401.vxf
2009-03-24 16:33 --d----- c:\program files\Live-Capture Light Demo
2009-03-23 03:15 --d----- c:\program files\ArKaos VJ 3.6.1 FC2
2009-03-21 19:31 9,472 a------- c:\windows\system32\drivers\pnetmdm.sys
2009-03-21 19:31 --d----- c:\program files\PdaNet for iPhone
2009-03-21 16:10 --d----- c:\users\jfaudi~1\appdata\roaming\ArKaos LED Mapper
2009-03-21 15:54 --d----- c:\program files\Smaart 6
2009-03-20 18:27 27,136 a------- c:\windows\system32\drivers\tapvpn.sys
2009-03-19 14:44 --d----- c:\users\jf audio\Tracing
2009-03-19 14:43 --d----- c:\program files\Microsoft
2009-03-19 14:42 --d----- c:\program files\Windows Live SkyDrive
2009-03-19 14:41 --d----- c:\program files\common files\Windows Live
2009-03-16 22:07 --d----- c:\programdata\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-16 22:07 --d----- c:\progra~2\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}

==================== Find3M ====================

2009-04-11 13:48 672,380 a------- c:\windows\system32\perfh00C.dat
2009-04-11 13:48 127,578 a------- c:\windows\system32\perfc00C.dat
2009-04-06 20:48 143,360 a------- c:\windows\inf\infstrng.dat
2009-04-06 20:48 86,016 a------- c:\windows\inf\infstor.dat
2009-04-06 20:48 51,200 a------- c:\windows\inf\infpub.dat
2009-03-11 08:00 46,592 a------- c:\windows\system32\libusb0.dll
2009-03-09 05:19 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-06 17:12 21,256 a------- c:\windows\help\oem\scripts\HPscript.exe
2009-03-05 23:59 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-05 23:59 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-03-05 12:29 16,648 a------- c:\windows\help\oem\scripts\HC_ProtectSmartPatch.exe
2009-02-08 23:10 2,033,152 a------- c:\windows\system32\win32k.sys
2009-02-06 18:52 49,504 a------- c:\windows\system32\sirenacm.dll
2009-01-30 18:24 14,600 a------- c:\windows\help\oem\scripts\HC_InstallHPHC.exe
2009-01-15 02:11 827,392 a------- c:\windows\system32\wininet.dll
2008-10-08 21:48 665,600 a------- c:\windows\inf\drvindex.dat
2008-05-04 05:17 340,236 a------- c:\windows\inf\perflib\040c\perfi.dat
2008-05-04 05:17 340,236 a------- c:\windows\inf\perflib\040c\perfh.dat
2008-05-04 05:17 37,390 a------- c:\windows\inf\perflib\040c\perfd.dat
2008-05-04 05:17 37,390 a------- c:\windows\inf\perflib\040c\perfc.dat
2008-01-20 22:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 13:49:53.12 ===============

Hello.
There's one malicious file left to get rid of it, so we'll have the avenger take it out.

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
c:\windows\system32\gaopdxisbifrteihsuvsobeabufgnefxotngtq.dll
C:\Users\JF Audio\Desktop\dds.scr

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

File "c:\windows\system32\gaopdxisbifrteihsuvsobeabufgnefxotngtq.dll" deleted successfully.
File "C:\Users\JF Audio\Desktop\dds.scr" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

We can remove the tools we have used now.

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it again.
  
• Press the green CleanUp! button.
  
• Press Yes cleanup process prompt, do the same for the reboot prompt.
  

How is the machine running now?

much better, no problems with internet or updating virus software like before, thanks!

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.