Help! win32/cryptor

Noticed this morning that we have virus named win32/cryptor. AVG said it put the infected files in the virus vault but we are still having problems. Our internet is not running the way it should and we can not do a system restore. Anyone have any suggestions? I tried to install malwarebytes but it won't start and we did install something called regcure which is supposed to fix registry items. It said it fixed over 1002 items but things are still not working like it should. Anyone out there know what we can try next?

Hijackthislog is:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:11:49 PM, on 3/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\VM_STI.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe
C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Pinnacle\TVC\Tools\PMCRemoteCtrl.exe
C:\Program Files\Orb Networks\Orb\bin\Orb.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
H:\TVCenter Pro\Remoterm\Remoterm.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\84OTE330\hijackgpthis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxysrv.ext.ray.com/proxy
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: iradio.com Toolbar - {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - C:\Program Files\iradio.com\tbirad.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: iradio.com Toolbar - {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - C:\Program Files\iradio.com\tbirad.dll
O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: iradio.com Toolbar - {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - C:\Program Files\iradio.com\tbirad.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\WINDOWS\JM\JMInsIDE.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE Vimicro USB PC Camera (ZC0301PL)
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [accrdsub] "C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [WinSys2] C:\WINDOWS\system32\winsys2.exe
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [EPSON Stylus Photo RX580 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE /FU "C:\DOCUME~1\Owner\LOCALS~1\Temp\E_S39A.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Orb] C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe
O4 - Startup: PMCRemoteLauncher.lnk = C:\Documents and Settings\Owner\Local Settings\Application Data\Pinnacle\TVC\Tools\PMCRemoteCtrl.exe
O4 - Global Startup: ActivClient Agent.lnk = C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {0FAA926E-2AF4-11D3-9995-00A0CC3A27A9} (Infragistics ComboBox Control) - http://hosted.timecentre.com/tce61/Common/pvcombo.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.5.cab
O16 - DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} (CMV5 Class) - http://coolsavings.coupons.smartsource.com/download/cscmv5X.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1204416523500
O16 - DPF: {80A9E319-C338-4027-B1E2-FB73B54A326F} (DDExportFiles.clsDDExports) - http://hosted.timecentre.com/tce61/reports/DDExportFiles.CAB
O16 - DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} (ActiveReports Viewer2) - http://hosted.timecentre.com/arviewer/ActiveReports%20Pro/arview2.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://www.savannahcams.com/AxisCamControl.ocx
O16 - DPF: {A71B416C-CB2C-45F4-A67C-39EA7532FECF} (ActiveReportExport.ctlExport) - http://hosted.timecentre.com/tce61/reports/ActiveReportExport.CAB
O16 - DPF: {B6C10489-FB89-11D4-93C9-006008A7EED4} (TeeChart Pro Activex control v5) - http://hosted.timecentre.com/tce61/Common/teechart5.cab
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) - http://12.156.240.124/activex/AMC.cab
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://rsvpn.raytheon.com/dana-cached/setup/JuniperSetupSP1.cab
O16 - DPF: {E9C9692E-F93C-11D1-ABB0-0040054FC6FB} (Infragistics DataTable Control 8.0 (OLEDB)) - http://hosted.timecentre.com/tce61/Common/pvdt80.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: ackpbsc - C:\WINDOWS\system32\ackpbsc.dll
O20 - Winlogon Notify: acunlock - C:\Program Files\ActivIdentity\ActivClient\acunlock.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: ActivClient Middleware Service (accoca) - ActivIdentity - C:\Program Files\ActivIdentity\ActivClient\accoca.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pure Networks Net2Go Service (nmraapache) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\WebServer\bin\nmraapache.exe
O23 - Service: Pure Networks Network Magic Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 12090 bytes

Last edited by dapits on 30th March 2009, 2:14 am; edited 1 time in total (Reason for editing : added information)

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
  O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
  O4 - HKLM\..\Run: [WinSys2] C:\WINDOWS\system32\winsys2.exe
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
C:\WINDOWS\system32\winsys2.exe

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

I can't find the avenger backup log. It isn't where you said it would be and the black box didn't open. When my computer restarted a box called resident shield opened with a list of viruses and infected files. When I tried to remove them it said the files didn't exist.
Yikes!

Hello.

If AVG is going crazy, hopefully then the avenger has done it's job in disabling the rootkit.
Lets see if we can get MBAM going.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Below is the log. While Malwarebytes was running the resident shield window opened again. It said
C:\\WINDOWS\system32\UAcpitxnbft.dll
Trojanhorse fake alert.IQ

I chose to move it to the vault.

Malwarebytes' Anti-Malware 1.35
Database version: 1922
Windows 5.1.2600 Service Pack 3

3/30/2009 7:35:49 PM
mbam-log-2009-03-30 (19-35-38).txt

Scan type: Quick Scan
Objects scanned: 88668
Time elapsed: 8 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> No action taken.
HKEY_CURRENT_USER\SOFTWARE\WinPC Defender (Rogue.WinPCDefender) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> No action taken.

Registry Values Infected:
HKEY_CURRENT_USER\Control Panel\don't load\scui.cpl (Hijack.SecurityCenter) -> No action taken.
HKEY_CURRENT_USER\Control Panel\don't load\wscui.cpl (Hijack.SecurityCenter) -> No action taken.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Owner\Local Settings\Temp\UAC902e.tmp (Rootkit.Agent) -> No action taken.
C:\Documents and Settings\Owner\Desktop\avenger.exe (Malware.Tool) -> No action taken.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UAChdwuvmwr.log (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UACidipuidg.log (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\UACoumesclt.dat (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\drivers\UACkfyhabls.sys (Trojan.Agent) -> No action taken.

Hello.
It's fine, lets keep going.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

Hello, Here is the DDS.txt as you requested. Also, FYI... while I was waiting for your reply AVG found the virus in the C:System Volume Information\_restore {6D200EDC-454D-936D-CEFC8E9DB89C}\RP543|A0133218.dll
Virus Win32\Cryptor

I moved it to the Virus Vault. It is okay to delete that file out of the vault?


DDS (Ver_09-03-16.01) - NTFSx86
Run by Owner at 20:35:51.95 on Mon 03/30/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1372 [GMT -4:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Pure Networks\Network Magic\nmsrvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\VM_STI.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIBPA.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\Pinnacle\TVC\Tools\PMCRemoteCtrl.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Orb Networks\Orb\bin\Orb.exe
C:\Program Files\iPod\bin\iPodService.exe
H:\TVCenter Pro\Remoterm\Remoterm.exe
C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig?hl=en
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Winamp Search Class: {57bca5fa-5dbb-45a2-b558-1755c3f6253b} - c:\program files\winamp toolbar\winamptb.dll
uURLSearchHooks: iradio.com Toolbar: {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - c:\program files\iradio.com\tbirad.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
mURLSearchHooks: Winamp Search Class: {57bca5fa-5dbb-45a2-b558-1755c3f6253b} - c:\program files\winamp toolbar\winamptb.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 5.0\acrobat\activex\AcroIEHelper.ocx
BHO: Winamp Toolbar Loader: {25cee8ec-5730-41bc-8b58-22ddc8ab8c20} - c:\program files\winamp toolbar\winamptb.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: iradio.com Toolbar: {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - c:\program files\iradio.com\tbirad.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: iradio.com Toolbar: {4668301d-b5d8-4805-bd9a-a5d6dbc479c1} - c:\program files\iradio.com\tbirad.dll
TB: Winamp Toolbar: {ebf2ba02-9094-4c5a-858b-bb198f3d8de2} - c:\program files\winamp toolbar\winamptb.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [MSMSGS] "c:\program files\messenger\MSMSGS.EXE" /background
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\ahead\neroph~1\data\xtras\mssysmgr.exe
uRun: [EPSON Stylus Photo RX580 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatibpa.exe /fu "c:\docume~1\owner\locals~1\temp\E_S39A.tmp" /EF "HKCU"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Orb] c:\program files\orb networks\orb\bin\OrbTray.exe
mRun: [JMB36X IDE Setup] c:\windows\jm\JMInsIDE.exe
mRun: [nwiz] nwiz.exe /install
mRun: [BigDogPath] c:\windows\VM_STI.EXE Vimicro USB PC Camera (ZC0301PL)
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [nmapp] "c:\program files\pure networks\network magic\nmapp.exe" -autorun -nosplash
mRun: [accrdsub] "c:\program files\actividentity\activclient\accrdsub.exe"
mRun: [SkyTel] SkyTel.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\pmcrem~1.lnk - c:\documents and settings\owner\local settings\application data\pinnacle\tvc\tools\PMCRemoteCtrl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\activc~1.lnk - c:\program files\actividentity\activclient\acsagent.exe
IE: &Winamp Search - c:\documents and settings\all users\application data\winamp toolbar\ietoolbar\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: VLsp.dll
Trusted Zone: turbotax.com
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=58813
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {0FAA926E-2AF4-11D3-9995-00A0CC3A27A9} - hxxp://hosted.timecentre.com/tce61/Common/pvcombo.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {32505657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/0/A/9/0A9F8B32-9F8C-4D74-A130-E4CAB36EB01F/wmvadvd.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.5.cab
DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - hxxp://coolsavings.coupons.smartsource.com/download/cscmv5X.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1204416523500
DPF: {80A9E319-C338-4027-B1E2-FB73B54A326F} - hxxp://hosted.timecentre.com/tce61/reports/DDExportFiles.CAB
DPF: {8569D715-FF88-44BA-8D1D-AD3E59543DDE} - hxxp://hosted.timecentre.com/arviewer/ActiveReports%20Pro/arview2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} - hxxp://www.savannahcams.com/AxisCamControl.ocx
DPF: {A71B416C-CB2C-45F4-A67C-39EA7532FECF} - hxxp://hosted.timecentre.com/tce61/reports/ActiveReportExport.CAB
DPF: {B6C10489-FB89-11D4-93C9-006008A7EED4} - hxxp://hosted.timecentre.com/tce61/Common/teechart5.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} - hxxp://12.156.240.124/activex/AMC.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://rsvpn.raytheon.com/dana-cached/setup/JuniperSetupSP1.cab
DPF: {E9C9692E-F93C-11D1-ABB0-0040054FC6FB} - hxxp://hosted.timecentre.com/tce61/Common/pvdt80.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\puresp3.dll
Notify: ackpbsc - c:\windows\system32\ackpbsc.dll
Notify: acunlock - c:\program files\actividentity\activclient\acunlock.dll
Notify: avgrsstarter - avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-10-1 325128]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-3-6 27656]
R1 NEOFLTR_550_12857;Juniper Networks TDI Filter Driver (NEOFLTR_550_12857);c:\windows\system32\drivers\NEOFLTR_550_12857.sys [2008-3-11 64144]
R1 NEOFLTR_630_13725;Juniper Networks TDI Filter Driver (NEOFLTR_630_13725);c:\windows\system32\drivers\NEOFLTR_630_13725.sys [2008-11-21 64480]
R2 accoca;ActivClient Middleware Service;c:\program files\actividentity\activclient\accoca.exe [2007-11-27 185896]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-10-1 298264]
R3 SCR3XX2K;SCR3xx USB SmartCardReader;c:\windows\system32\drivers\SCR3XX2K.sys [2007-10-17 56448]

=============== Created Last 30 ================

2009-03-30 19:24 --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-03-30 19:24 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-30 19:24 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-30 19:24 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-30 12:42 --d----- c:\program files\backups
2009-03-29 22:21 401,720 a------- c:\program files\hijackgpthis.exe
2009-03-29 21:50 --d----- c:\windows\system32\scripting
2009-03-29 21:50 --d----- c:\windows\l2schemas
2009-03-29 21:50 --d----- c:\windows\system32\en
2009-03-29 20:09 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-29 20:04 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-29 16:10 --d----- c:\windows\system32\appmgmt

==================== Find3M ====================

2009-03-29 21:52 86,327 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-01 18:55 3 a------- c:\program files\xpW32sys.ico
2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-06 20:13 199,784 a------- c:\docume~1\owner\applic~1\JuniperSetup.exe
2009-02-04 10:04 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-02-04 10:04 10,520 a------- c:\windows\system32\avgrsstx.dll
2008-03-09 14:56 284 a------- c:\docume~1\owner\applic~1\ViewerApp.dat

============= FINISH: 20:36:15.42 ===============

Hello.
System volume information is just system restore points, we'll get rid of old one's and make a new one soon.

DDS log looks good, how is the machine running now?

Good Morning,
It is running much better. AVG ran a scheduled scan at 2am this morning and found the Trojan horse fake alert in two files and moved them to the virus vault. The computer had been restarted but all is well so far. It hasn't frozen and the internet is moving quickly and so far google isn't redirecting to other websites. Looking good!

Hello.
Please delete this folder in bold:
C:\Avenger

Delete the avenger from your Desktop.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.

Thank you SO much for all of your help! I am so excited that the system is cured! I have created the restore point as you directed. Believe me we will take all of your suggestions seriously to avoid future infections. I have directed my son to contact you as he seems to be facing the same virus. He has a wireless laptop and it is doing many of the same things that our system was doing. He is not on our network though as he has his own residence. His infection has corrupted his AVG? He can not get it to update the virus definitions and it won't isolate the virus. I will have him attempt to run it in safe mode and download Hijackthis.
Thanks again So very much, you assitance has been extremely helpful!

Hello.
If he has the same infection as you, I doubt he'll be able to take it down himself. The rootkit is very stubborn to remove, it won't die easily, there's only a set number of tools capable of stopping it.

I would rather you tell him not to run our specialized tools on his own, these tools are very powerful, and if used without supervision, very dangerous.

If he wants me to help, ask him to register here and I'll help out when I get a chance.

Had a quick question....In my original post I had mentioned that in an effort to correct our problems we had purchased and installed something called regcure. (This was prior to our contacting you about out issues.)It is supposed to scan, repair and optimize our pc. What do you know about this program and do you think it is safe to leave on our system?
Thanks for your input!

We do not recommend registry cleaners. They can mess with your registry, and unless your experienced in using the registry, they can seriously damage your OS and cannot be fixed.