bankerfox winnuqel

Hey guys i was hoping someone could help me out or maybe answer a question for me. I kept getting those pops up saying im infected with this virus and that fake security window. I ran MBAM and scanned about 90000 files and folders or whatever it is it scans and said i had 15 things infected. So i took care of those and ran MBAM again and nothing was infected. Am i in the clear or should i be checking other things as well? Thanks for the help

That sure is a lot of files.
Can you upload the report to mediafire.com for me to see?

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

hopefully this is what you need:



Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.410 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Outdated)
FW: McAfee Personal Firewall *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\GEARSec.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Ghost\Agent\GhostTray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Documents and Settings\Kyle Murray\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061022
uStart Page = hxxp://www.google.com/
mDefault_Page_URL = hxxp://www.dell.com
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: McAfee AntiPhishing Filter: {41d68ed8-4cff-4115-88a6-6ebb8af19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: []
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Norton Ghost 10.0] "c:\program files\norton ghost\agent\GhostTray.exe"
mRun: [MSKDetectorExe] c:\progra~1\mcafee\spamki~1\MSKDetct.exe /startup
mRun: [MSKAGENTEXE] c:\progra~1\mcafee\spamki~1\MskAgent.exe
mRun: [MPFExe] c:\progra~1\mcafee.com\person~1\MpfTray.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MBkLogOnHook] c:\program files\mcafee\mbk\LogOnHook.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - {7DD73374-7187-4103-8F29-622AA25E7C40} - c:\program files\mcafee\spamkiller\mcapfbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: igfxcui - igfxdev.dll
Notify: reset5e - reset5e.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kylemu~1\applic~1\mozilla\firefox\profiles\qk4l00vi.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-3-19 201320]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2004-12-13 198256]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-12-13 165488]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-3-19 359248]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-3-19 144704]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-10-22 822424]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-3-5 24652]
R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-3-19 695624]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-3-19 79304]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-3-19 35240]
R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-3-19 40488]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-12-13 79472]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-3-19 33832]

=============== Created Last 30 ================

2009-04-06 23:47 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-06 23:47 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 23:47 --d----- C:\Malwarebytes' Anti-Malware
2009-04-05 00:35 396,288 a------- C:\HijackThis.exe
2009-04-04 09:11 --d----- c:\docume~1\kylemu~1\applic~1\Malwarebytes
2009-04-04 09:10 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-30 13:25 --d-h--- c:\windows\PIF
2009-03-22 18:29 --d----- c:\docume~1\kylemu~1\applic~1\McAfee
2009-03-21 10:09 --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-21 10:08 --d----- c:\program files\Bonjour
2009-03-21 10:07 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-20 11:25 36 a--shr-- C:\.uid_xxx
2009-03-20 11:24 --d----- c:\documents and settings\kyle murray\NTI-Shadow
2009-03-20 11:24 190 a------- C:\Shortcut to TOSHIBA EXT (F).lnk
2009-03-20 11:16 --d----- c:\program files\NewTech Infosystems
2009-03-20 11:09 1,024 ----hr-- c:\windows\system32\NTSHDW3.dll
2009-03-19 20:59 8,762 a------- c:\windows\system32\Config.MPF
2009-03-19 20:58 143,360 a------- c:\windows\system32\dunzip32.dll
2009-03-19 20:55 33,832 a------- c:\windows\system32\drivers\mferkdk.sys
2009-03-19 20:55 40,488 a------- c:\windows\system32\drivers\mfesmfk.sys
2009-03-19 20:55 35,240 a------- c:\windows\system32\drivers\mfebopk.sys
2009-03-19 20:55 201,320 a------- c:\windows\system32\drivers\mfehidk.sys
2009-03-19 20:55 79,304 a------- c:\windows\system32\drivers\mfeavfk.sys
2009-03-19 20:54 113,952 a------- c:\windows\system32\drivers\Mpfp.sys
2009-03-19 20:53 --d----- c:\program files\common files\McAfee
2009-03-15 22:18 --d----- c:\docume~1\kylemu~1\applic~1\uTorrent

==================== Find3M ====================

2009-03-21 16:58 87,699 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-05 23:59 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-02-09 03:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 03:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2008-09-14 17:56 132 a------- c:\docume~1\kylemu~1\applic~1\wklnhst.dat
2007-01-20 18:14 32 a----r-- c:\documents and settings\all users\hash.dat
2007-12-11 21:40 88 ---shr-- c:\windows\system32\96E8B73A37.sys
2007-12-11 21:40 3,766 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 11:48:37.56 ===============

Hello.
I want to see what's installed.

• Open HijackThis.
  
• When Hijack This opens, click "Open the Misc Tools section"
  
• Then select "Open Uninstall Manager"
  
• Click on "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Shockwave Player
AGEIA PhysX v2.4.4
AOL Connectivity Services
AOL Uninstaller (Choose which Products to Remove)
AOLIcon
Apple Mobile Device Support
Apple Software Update
Banctec Service Agreement
Bonjour
Broadcom Management Programs
Conexant HDA D110 MDC V.92 Modem
Critical Update for Windows Media Player 11 (KB959772)
Dell Digital Jukebox Driver
Dell Games
Dell Media Experience
Dell Support 3.2
Dell Wireless WLAN Card
Digital Content Portal
Digital Line Detect
Documentation & Support Launcher
EarthLink Setup Files
EducateU
Get High Speed Internet!
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
HP PSC & OfficeJet 3.5
HP Software Update
Intel(R) Graphics Media Accelerator Driver
Internet Service Offers Launcher
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Malwarebytes' Anti-Malware
McAfee SecurityCenter
McAfee Uninstaller
MCU
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office Converter Pack
Microsoft Office Outlook 2003 with Business Contact Manager Update
Microsoft Office Professional Edition 2003
Microsoft Organization Chart 2.0
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works
Modem Helper
Mozilla Firefox (3.0.8)
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
NetWaiting
NetZeroInstallers
Norton Ghost 10.0
NTI Shadow
NTI Shadow
PowerDVD 5.7
QuickSet
QuickTime
RealPlayer Basic
SearchAssist
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Sonic DLA
Sonic MyDVD LE
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Synaptics Pointing Device Driver
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB912945)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB942763)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
URL Assistant
Viewpoint Manager (Remove Only)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Media Player 11
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859

Hello.
Is your version of Mcafee paid for? because it's outdated and we need to either: a) update it or b) remove it and install a better free AV.

Let me know which in your next post.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

• LiveReg (Symantec Corporation)
  
• LiveUpdate 2.6 (Symantec Corporation)
  
• Norton Ghost 10.0
  
• Viewpoint Media Player
  

i just removed the programs you said, i couldnt find viewpoint media player on there though. I think i would probably just update mcafee. Is that a good idea? Or would something else be more effective?

Mcafee is effective, it's just I noticed from the DDS report that it wasn't updated. So update it now.

Sorry, I made a mistake in my last post, uninstall this:

Viewpoint Manager (Remove Only)

I got rid of the viewpoint, and tried to update my mcafee but it doesn't seem to do anything? by the way thanks for all the help so far

Lets run a quick rootkit scan.

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Now, start The Avenger program by clicking on its icon on your desktop.

• Leave the script box empty.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

3. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!


Completed script processing.

*******************

Finished! Terminate.

Darn, no rootkit.

Lets check something else.
Open MBAM again and go into the "Update" tab, press the "Check for updates.." button.
Is MBAM able to update?

Yea MBAM can update. i just did it and it said " the database was successfully updated from version 1947 to version 1949"

Okay, probably Mcafee is corrupt or something.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

• McAfee SecurityCenter
  
• McAfee Uninstaller
  

Please install Avira antivirus otherwise you won't be protected.

1) Antivir PersonalEditionClassic
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

Please post a new DDS log after you've install Avira.

DDS (Ver_09-03-16.01) - NTFSx86
Run by Kyle Murray at 13:00:55.53 on Tue 04/07/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.545 [GMT -7:00]

AV: AntiVir Desktop *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Documents and Settings\Kyle Murray\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061022
uStart Page = hxxp://www.google.com/
mDefault_Page_URL = hxxp://www.dell.com
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: McAfee AntiPhishing Filter: {41d68ed8-4cff-4115-88a6-6ebb8af19000} - c:\program files\mcafee\spamkiller\mcapfbho.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: []
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [MSKDetectorExe] c:\progra~1\mcafee\spamki~1\MSKDetct.exe /startup
mRun: [MSKAGENTEXE] c:\progra~1\mcafee\spamki~1\MskAgent.exe
mRun: [MPFExe] c:\progra~1\mcafee.com\person~1\MpfTray.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\$mcreb~1.lnk - c:\windows\system32\cmd.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - {7DD73374-7187-4103-8F29-622AA25E7C40} - c:\program files\mcafee\spamkiller\mcapfbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Notify: igfxcui - igfxdev.dll
Notify: reset5e - reset5e.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\kylemu~1\applic~1\mozilla\firefox\profiles\qk4l00vi.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-4-7 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-4-7 108289]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-4-7 185089]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-4-7 55640]
R4 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys --> c:\windows\system32\drivers\mfehidk.sys [?]
S2 0024581239133916mcinstcleanup;McAfee Application Installer Cleanup (0024581239133916);c:\docume~1\kylemu~1\locals~1\temp\002458~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\docume~1\kylemu~1\locals~1\temp\002458~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]

=============== Created Last 30 ================

2009-04-07 12:58 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-04-07 12:58 --d----- c:\program files\Avira
2009-04-07 12:58 --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-04-06 23:47 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-06 23:47 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-06 23:47 --d----- C:\Malwarebytes' Anti-Malware
2009-04-05 00:35 396,288 a------- C:\HijackThis.exe
2009-04-04 09:11 --d----- c:\docume~1\kylemu~1\applic~1\Malwarebytes
2009-04-04 09:10 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-30 13:25 --d-h--- c:\windows\PIF
2009-03-22 18:29 --d----- c:\docume~1\kylemu~1\applic~1\McAfee
2009-03-21 10:09 --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-21 10:08 --d----- c:\program files\Bonjour
2009-03-21 10:07 1,900,544 a------- c:\windows\system32\usbaaplrc.dll
2009-03-20 11:25 36 a--shr-- C:\.uid_xxx
2009-03-20 11:24 --d----- c:\documents and settings\kyle murray\NTI-Shadow
2009-03-20 11:24 190 a------- C:\Shortcut to TOSHIBA EXT (F).lnk
2009-03-20 11:16 --d----- c:\program files\NewTech Infosystems
2009-03-20 11:09 1,024 ----hr-- c:\windows\system32\NTSHDW3.dll
2009-03-19 20:58 143,360 -------- c:\windows\system32\dunzip32.dll
2009-03-19 20:53 --d----- c:\program files\common files\McAfee
2009-03-15 22:18 --d----- c:\docume~1\kylemu~1\applic~1\uTorrent

==================== Find3M ====================

2009-03-21 16:58 87,699 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-03-05 23:59 36,864 a------- c:\windows\system32\drivers\usbaapl.sys
2009-02-09 03:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 03:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2008-09-14 17:56 132 a------- c:\docume~1\kylemu~1\applic~1\wklnhst.dat
2007-01-20 18:14 32 a----r-- c:\documents and settings\all users\hash.dat
2007-12-11 21:40 88 ---shr-- c:\windows\system32\96E8B73A37.sys
2007-12-11 21:40 3,766 a--sh--- c:\windows\system32\KGyGaAvL.sys

============= FINISH: 13:01:36.45 ===============

Hello.
Please right click the Avira icon in the tray (right side corner) and press "Start update"

Let me know if it will update.

yep it updated. It said "11 files have been successfully updated"

Hello.
Good work. Avira from now on will update itself at a specific time. Lets just tidy up some leftovers from Mcafee.

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :services
  mfehidk
  0024581239133916mcinstcleanup
  
  :files
  c:\docume~1\kylemu~1\applic~1\McAfee
  c:\program files\common files\McAfee
  c:\docume~1\kylemu~1\applic~1\uTorrent
  c:\docume~1\alluse~1\startm~1\programs\startup\$mcreb~1.lnk
  C:\Documents and Settings\Kyle Murray\Desktop\dds.scr
  
  
  :reg
  [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{41d68ed8-4cff-4115-88a6-6ebb8af19000}]
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "MSKDetectorExe"=-
  "MSKAGENTEXE"=-
  "MPFExe"=-
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== SERVICES/DRIVERS ==========

Service\Driver key mfehidk deleted successfully.

Service\Driver 0024581239133916mcinstcleanup deleted successfully.
========== FILES ==========
c:\docume~1\kylemu~1\applic~1\McAfee moved successfully.
c:\program files\common files\McAfee\MSC\mcutil\8,1,114,0 moved successfully.
c:\program files\common files\McAfee\MSC\mcutil moved successfully.
c:\program files\common files\McAfee\MSC moved successfully.
c:\program files\common files\McAfee\MNA moved successfully.
c:\program files\common files\McAfee\McProxy moved successfully.
c:\program files\common files\McAfee\Installer moved successfully.
c:\program files\common files\McAfee\HackerWatch moved successfully.
c:\program files\common files\McAfee\FWDriver\Vista moved successfully.
c:\program files\common files\McAfee\FWDriver moved successfully.
c:\program files\common files\McAfee\Core moved successfully.
c:\program files\common files\McAfee moved successfully.
c:\docume~1\kylemu~1\applic~1\uTorrent moved successfully.
c:\docume~1\alluse~1\startm~1\programs\startup\$McRebootA5E6DEAA56$.lnk moved successfully.
C:\Documents and Settings\Kyle Murray\Desktop\dds.scr moved successfully.
========== REGISTRY ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{41d68ed8-4cff-4115-88a6-6ebb8af19000}\\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\MSKDetectorExe deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\MSKAGENTEXE deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\MPFExe deleted successfully.

OTMoveIt3 by OldTimer - Version 1.0.10.0 log created on 04072009_132020

Hello.

• Please double-click OTMoveIt3.exe to run it again.
  
• Press the green CleanUp! button.
  
• Press Yes cleanup process prompt. Press Yes to the reboot prompt too.
  

How is the machine running now?

it seems to working quite good. I also wanted to ask you, since this virus got on my computer should i worry about it having access to any of passwords or accounts?

Hello.
From the logs we've got from our tools, I can't see any problems. We really only removed Mcafee and switched to Avira, then moved some leftover folders.

If MBAM ran fine and only found 15 things, I doubt it was anything really threatening.

You'll be fine.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.

hey thanks alot for the all the help, made it real easy for me seeing as how i know nothing about computers. i dont have a paypal account how can i get you a donation?

You can use your credit card.

All transactions are done via Paypal and not through us, so we don't see any details or anything.

But if you don't feel safe putting you card numbers online, then you don't have to donate.