spyware protect 2009, bankerfox.a and other things

My sisters computer is infected with some viruses and is not running properly, often freezing when it is loading her personal settings during sign in. A few errors for WMI and google toolbar(Just deleted) come up. I've deleted some of her toolbars, limewire, and some other useless things my sister has sitting on her computer. She cannot access the internet through a flash drive i downloaded antivir, and malwarebytes, and hijackthis.
Malwarebytes and hijackthis would not run.
also in anticipation of what you might ask i've also downloaded DDS and Avenger but im not going to attempt to touch those two until you ask.
Thank you for taking your time to look into my problem.

Here is the AntiVir log from the scan done yesterday



Avira AntiVir Personal
Report file date: Wednesday, March 04, 2009 19:12

Scanning for 1038808 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows XP
Windows version: (Service Pack 2) [5.1.2600]
Boot mode: Normally booted
Username: SYSTEM
Computer name: YOUR-DC02E6D9BF

Version information:
BUILD.DAT : 8.2.0.337 16934 Bytes 11/18/2008 13:05:00
AVSCAN.EXE : 8.1.4.10 315649 Bytes 11/18/2008 14:21:26
AVSCAN.DLL : 8.1.4.0 40705 Bytes 5/26/2008 13:56:40
LUKE.DLL : 8.1.4.5 164097 Bytes 6/12/2008 18:44:19
LUKERES.DLL : 8.1.4.0 12033 Bytes 5/26/2008 13:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 10/27/2008 17:30:36
ANTIVIR1.VDF : 7.1.0.56 411136 Bytes 11/9/2008 22:57:13
ANTIVIR2.VDF : 7.1.0.89 221184 Bytes 11/16/2008 22:16:47
ANTIVIR3.VDF : 7.1.0.97 45056 Bytes 11/17/2008 22:38:59
Engineversion : 8.2.0.31
AEVDF.DLL : 8.1.0.6 102772 Bytes 10/14/2008 16:05:56
AEscript.DLL : 8.1.1.15 332156 Bytes 11/11/2008 20:00:07
AESCN.DLL : 8.1.1.5 123251 Bytes 11/7/2008 21:06:41
AERDL.DLL : 8.1.1.3 438645 Bytes 11/4/2008 19:58:38
AEPACK.DLL : 8.1.3.4 393591 Bytes 11/11/2008 15:41:39
AEOFFICE.DLL : 8.1.0.30 196986 Bytes 11/7/2008 21:06:41
AEHEUR.DLL : 8.1.0.71 1487222 Bytes 11/7/2008 21:06:41
AEHELP.DLL : 8.1.1.3 119157 Bytes 11/7/2008 21:06:41
AEGEN.DLL : 8.1.1.0 319859 Bytes 11/7/2008 21:06:41
AEEMU.DLL : 8.1.0.9 393588 Bytes 10/14/2008 16:05:56
AECORE.DLL : 8.1.4.1 172405 Bytes 11/7/2008 21:06:41
AEBB.DLL : 8.1.0.3 53618 Bytes 10/14/2008 16:05:56
AVWINLL.DLL : 1.0.0.12 15105 Bytes 7/9/2008 14:40:05
AVPREF.DLL : 8.0.2.0 38657 Bytes 5/16/2008 15:28:01
AVREP.DLL : 8.0.0.2 98344 Bytes 7/31/2008 18:02:15
AVREG.DLL : 8.0.0.1 33537 Bytes 5/9/2008 17:26:40
AVARKT.DLL : 1.0.0.23 307457 Bytes 2/12/2008 14:29:23
AVEVTLOG.DLL : 8.0.0.16 119041 Bytes 6/12/2008 18:27:49
SQLITE3.DLL : 3.3.17.1 339968 Bytes 1/22/2008 23:28:02
SMTPLIB.DLL : 1.2.0.23 28929 Bytes 6/12/2008 18:49:40
NETNT.DLL : 8.0.0.1 7937 Bytes 1/25/2008 18:05:10
RCIMAGE.DLL : 8.0.0.51 2371841 Bytes 6/12/2008 19:48:07
RCTEXT.DLL : 8.0.52.0 86273 Bytes 6/27/2008 19:34:37

Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:, D:,
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: off
Scan all files...................: Intelligent file selection
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium

Start of the scan: Wednesday, March 04, 2009 19:12

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'wuauclt.exe' - '1' Module(s) have been scanned
Scan process 'dwwin.exe' - '1' Module(s) have been scanned
Scan process 'wmiprvse.exe' - '1' Module(s) have been scanned
Scan process 'dwwin.exe' - '1' Module(s) have been scanned
Scan process 'NSCSRVCE.EXE' - '1' Module(s) have been scanned
Scan process 'LaunchPad.exe' - '1' Module(s) have been scanned
Scan process 'iPodService.exe' - '1' Module(s) have been scanned
Scan process 'bigfix.exe' - '1' Module(s) have been scanned
Scan process 'dumprep.exe' - '1' Module(s) have been scanned
Scan process 'sysguard.exe' - '1' Module(s) have been scanned
Module is infected -> 'C:\WINDOWS\sysguard.exe'
Scan process 'AOLServiceHost.exe' - '1' Module(s) have been scanned
Scan process 'GoogleToolbarNotifier.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'aim.exe' - '1' Module(s) have been scanned
Scan process 'msmsgs.exe' - '1' Module(s) have been scanned
Scan process 'iTunesHelper.exe' - '1' Module(s) have been scanned
Scan process 'QTTask.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopDisplay.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'LXSUPMON.EXE' - '1' Module(s) have been scanned
Scan process 'AOLHostManager.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopIndex.exe' - '1' Module(s) have been scanned
Scan process 'CCAPP.EXE' - '1' Module(s) have been scanned
Scan process 'igfxsrvc.exe' - '1' Module(s) have been scanned
Scan process 'mcagent.exe' - '1' Module(s) have been scanned
Scan process 'iFrmewrk.exe' - '1' Module(s) have been scanned
Scan process 'ZCfgSvc.exe' - '1' Module(s) have been scanned
Scan process 'ehmsas.exe' - '1' Module(s) have been scanned
Scan process 'igfxpers.exe' - '1' Module(s) have been scanned
Scan process 'hkcmd.exe' - '1' Module(s) have been scanned
Scan process 'sm56hlpr.exe' - '1' Module(s) have been scanned
Scan process 'stsystra.exe' - '1' Module(s) have been scanned
Scan process 'IAAnotif.exe' - '1' Module(s) have been scanned
Scan process 'AOLSP Scheduler.exe' - '1' Module(s) have been scanned
Scan process 'SynTPEnh.exe' - '1' Module(s) have been scanned
Scan process 'SynTPLpr.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'ehtray.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'wuauclt.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'wmiprvse.exe' - '1' Module(s) have been scanned
Scan process 'dllhost.exe' - '1' Module(s) have been scanned
Scan process 'mcrdsvc.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'RegSrvc.exe' - '1' Module(s) have been scanned
Scan process 'PRISMXL.SYS' - '1' Module(s) have been scanned
Scan process 'NPFMNTOR.EXE' - '1' Module(s) have been scanned
Scan process 'NAVAPSVC.EXE' - '1' Module(s) have been scanned
Scan process 'McTskshd.exe' - '1' Module(s) have been scanned
Scan process 'Mcdetect.exe' - '1' Module(s) have been scanned
Scan process 'IAANTMon.exe' - '1' Module(s) have been scanned
Scan process 'ehSched.exe' - '1' Module(s) have been scanned
Scan process 'ehrecvr.exe' - '1' Module(s) have been scanned
Scan process 'mDNSResponder.exe' - '1' Module(s) have been scanned
Scan process 'AluSchedulerSvc.exe' - '1' Module(s) have been scanned
Scan process 'aoltpspd.exe' - '1' Module(s) have been scanned
Scan process 'AppleMobileDeviceService.exe' - '1' Module(s) have been scanned
Scan process 'aoltsmon.exe' - '1' Module(s) have been scanned
Scan process 'AOLacsd.exe' - '1' Module(s) have been scanned
Scan process 'LEXPPS.EXE' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'LEXBCES.EXE' - '1' Module(s) have been scanned
Scan process 'symlcsvc.exe' - '1' Module(s) have been scanned
Scan process 'SPBBCSvc.exe' - '1' Module(s) have been scanned
Scan process 'SNDSrvc.exe' - '1' Module(s) have been scanned
Scan process 'CCEVTMGR.EXE' - '1' Module(s) have been scanned
Scan process 'CCSETMGR.EXE' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'S24EvMon.exe' - '1' Module(s) have been scanned
Scan process 'EvtEng.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
Process 'sysguard.exe' has been terminated
C:\WINDOWS\sysguard.exe
[DETECTION] Is the TR/Dropper.Gen Trojan
[NOTE] The file was moved to '4a221983.qua'!

87 processes with 86 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan the registry.

The registry was scanned ( '76' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
C:\pagefile.sys
[WARNING] The file could not be opened!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Local Settings\Temp\VaHORGEX.exe
[DETECTION] Is the TR/Dropper.Gen Trojan
[NOTE] The file was moved to '49f71ca9.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\All Saints - If You Want To Party (I Found Lovin').mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was deleted!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\bably please come home mariah - greatest hits.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a111ee5.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\breakfast in nyc CD quality.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was deleted!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\dont stop me now loft.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a1d1f22.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\Faith Hill - Go The Distance.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a181f27.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\leavin town - greatest hits.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a101f4d.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\leavin town dexter freebish [unreleased rare track].mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a101f50.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\leavin town dexter freebish.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a101f53.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\lights out santogold.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a161f5d.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\ooh aah just little bit.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a171f79.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\rainy sunday.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a181f71.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\turn - greatest hits.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a211fa2.qua'!
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Shared\what do you get when fall.mp3
[DETECTION] Contains recognition pattern of the EXP/ASF.GetCodec.Gen exploit
[NOTE] The file was moved to '4a101f9d.qua'!
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll
[WARNING] The file could not be opened!
Begin scan in 'D:\'


End of the scan: Wednesday, March 04, 2009 20:04
Used time: 51:30 Minute(s)

The scan has been done completely.

7016 Scanning directories
366328 Files were scanned
16 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
2 files were deleted
0 files were repaired
13 files were moved to quarantine
0 files were renamed
3 Files cannot be scanned
366309 Files not concerned
8043 Archives were scanned
3 Warnings
15 Notes


Thanks again.

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

That was quick, and much appreciated


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:37:50 PM, on 3/5/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\COMMON~1\AOL\115080~1\EE\AOLHOS~1.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
c:\program files\avira\antivir personaledition classic\avcenter.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avscan.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Application Data\U3\174001167CC07888\LaunchPad.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 195.245.119.131 browser-security.microsoft.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Catcher Class - {ADECBED6-0366-4377-A739-E69DFBA04663} - C:\Program Files\Moyea\FLV Downloader\MoyeaCth.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: BHO - {C9C42510-9B21-41c1-9DCD-8382A2D07C61} - C:\WINDOWS\system32\iehelper.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1150806968\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\system32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
O4 - HKCU\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Application Data\Macromedia\Common\784700361.dll""
O4 - HKUS\S-1-5-19\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\LocalService\Application Data\Macromedia\Common\784700361.dll"" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll"" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Power2GoExpress] NA (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Power2GoExpress] NA (User 'Default user')
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
O16 - DPF: {B2FCED61-570E-11D3-B160-00A0C9E70E84} (OmniForm Form Control) - https://www4.lsac.org/LSACD_XMLWebServices/Http/OIFActiveX/ofmctl.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - https://mail05a.shu.edu/dwa7W.cab
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Google Update Service (gupdate1c962171dbb9f98) (gupdate1c962171dbb9f98) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 14051 bytes

Hello.
I try. The malware you have is quite sneaky, it hides in the registry and can't be removed till the registry item is fixed. So lets disable what we can, then we'll fix the problem.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O1 - Hosts: 195.245.119.131 browser-security.microsoft.com
  O2 - BHO: BHO - {C9C42510-9B21-41c1-9DCD-8382A2D07C61} - C:\WINDOWS\system32\iehelper.dll
  O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
  O4 - HKCU\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Application Data\Macromedia\Common\784700361.dll""
  O4 - HKUS\S-1-5-19\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\LocalService\Application Data\Macromedia\Common\784700361.dll"" (User 'LOCAL SERVICE')
  O4 - HKUS\S-1-5-20\..\Run: [rundll32.exe] rundll32.exe "C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll"" (User 'NETWORK SERVICE')
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

• Now open a new notepad file.
  
• Input this into the notepad file:
  

  
  regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32"
  start notepad C:\look.txt
  
  

  
  
• Save this as look.bat, save it to your desktop.
  
• Double click look.bat to run it.
  
• Copy and paste the report back here.
  

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"midimapper"="midimap.dll"
"msacm.imaadpcm"="imaadp32.acm"
"msacm.msadpcm"="msadp32.acm"
"msacm.msg711"="msg711.acm"
"msacm.msgsm610"="msgsm32.acm"
"msacm.trspch"="tssoft32.acm"
"vidc.cvid"="iccvid.dll"
"VIDC.I420"="msh263.drv"
"vidc.iv31"="ir32_32.dll"
"vidc.iv32"="ir32_32.dll"
"vidc.iv41"="ir41_32.ax"
"VIDC.IYUV"="iyuv_32.dll"
"vidc.mrle"="msrle32.dll"
"vidc.msvc"="msvidc32.dll"
"VIDC.UYVY"="msyuv.dll"
"VIDC.YUY2"="msyuv.dll"
"VIDC.YVU9"="tsbyuv.dll"
"VIDC.YVYU"="msyuv.dll"
"wavemapper"="msacm32.drv"
"msacm.msg723"="msg723.acm"
"vidc.M263"="msh263.drv"
"vidc.M261"="msh261.drv"
"msacm.msaudio1"="msaud32.acm"
"msacm.sl_anet"="sl_anet.acm"
"msacm.iac2"="C:\\WINDOWS\\system32\\iac25_32.ax"
"vidc.iv50"="ir50_32.dll"
"msacm.l3acm"="C:\\WINDOWS\\system32\\l3codeca.acm"
"msacm.clmp3enc"="C:\\PROGRA~1\\CYBERL~1\\Power2Go\\CLMP3Enc.ACM"
"wave"="wdmaud.drv"
"midi"="wdmaud.drv"
"mixer"="wdmaud.drv"
"MSVideo8"="VfWWDM32.dll"
"midi1"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"wave1"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"aux1"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"mixer1"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"wave2"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"midi2"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"mixer2"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"
"aux2"="C:\\DOCUME~1\\OWNER~1.YOU\\APPLIC~1\\MACROM~1\\Common\\784700361.dll"

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\Terminal Server]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\Terminal Server\RDP]
"wave"="rdpsnd.dll"
"mixer"="rdpsnd.dll"
"MaxBandwidth"=dword:000056b9
"wavemapper"="msacm32.drv"
"EnableMP3Codec"=dword:00000001
"midimapper"="midimap.dll"

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll
  C:\WINDOWS\system32\iehelper.dll
  
  :reg
  [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
  "midi1"="wdmaud.drv"
  "wave1"="wdmaud.drv"
  "aux1"="wdmaud.drv"
  "mixer1"="wdmaud.drv"
  "wave2"="wdmaud.drv"
  "midi2"="wdmaud.drv"
  "mixer2"="wdmaud.drv"
  "aux2"="wdmaud.drv"
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== FILES ==========
LoadLibrary failed for C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll
C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll NOT unregistered.
C:\Documents and Settings\NetworkService\Application Data\Macromedia\Common\784700361.dll moved successfully.
C:\WINDOWS\system32\iehelper.dll unregistered successfully.
C:\WINDOWS\system32\iehelper.dll moved successfully.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"midi1"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"wave1"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"aux1"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"mixer1"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"wave2"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"midi2"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"mixer2"|"wdmaud.drv" /E : value set successfully!
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32\\"aux2"|"wdmaud.drv" /E : value set successfully!

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 03052009_180828

Hello.
Were getting there.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  Link 3
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

I'm not sure if i should have disabled the A.V. things and didn't.
thank you for all the help so far and the easy to use instructions




DDS (Ver_09-02-01.01) - NTFSx86
Run by Owner at 18:17:55.00 on Thu 03/05/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.457 [GMT -5:00]

AV: Norton AntiVirus 2006 *On-access scanning enabled* (Outdated)
AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated)
FW: Norton Internet Worm Protection *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\WINDOWS\stsystra.exe
C:\PROGRA~1\COMMON~1\AOL\115080~1\EE\AOLHOS~1.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\LXSUPMON.EXE
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
c:\program files\avira\antivir personaledition classic\avcenter.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avscan.exe
G:\OTMoveIt3.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Owner.YOUR-DC02E6D9BF\Desktop\dds.com

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=PTB&M=MX6920
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: CNavExtBho Class: {a8f38d8d-e480-4d52-b7a2-731bb6995fdd} - c:\program files\norton antivirus\NavShExt.dll
BHO: Catcher Class: {adecbed6-0366-4377-a739-e69dfba04663} - c:\program files\moyea\flv downloader\MoyeaCth.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
TB: Norton AntiVirus: {c4069e3a-68f1-403e-b40e-20066696354b} - c:\program files\norton antivirus\NavShExt.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [AIM] c:\program files\aim\aim.exe -cnetwait.odl
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [rundll32.exe] rundll32.exe "c:\documents and settings\owner.your-dc02e6d9bf\application data\macromedia\common\784700361.dll""
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HostManager] c:\program files\common files\aol\1150806968\ee\AOLHostManager.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [Reminder] %WINDIR%\Creator\Remind_XP.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [SMSERIAL] sm56hlpr.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [MCAgentExe] c:\progra~1\mcafee.com\agent\mcagent.exe
mRun: [MCUpdateExe] c:\progra~1\mcafee.com\agent\mcupdate.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [LXSUPMON] c:\windows\system32\LXSUPMON.EXE RUN
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_03\bin\jusched.exe"
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
dRun: [Power2GoExpress] NA
dRun: [rundll32.exe] rundll32.exe "c:\documents and settings\localservice\application data\macromedia\common\784700361.dll""
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\bigfix.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {B2FCED61-570E-11D3-B160-00A0C9E70E84} - hxxps://www4.lsac.org/LSACD_XMLWebServices/Http/OIFActiveX/ofmctl.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} - hxxps://mail05a.shu.edu/dwa7W.cab
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2009-3-4 11840]
R1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\Savrtpel.sys [2005-12-19 54968]
R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2009-3-4 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2009-3-4 151297]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2006-1-11 191848]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2006-1-11 169320]
R2 McDetect.exe;McAfee WSC Integration;c:\program files\mcafee.com\agent\Mcdetect.exe [2006-6-20 126976]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 McTskshd.exe;McAfee Task Scheduler;c:\progra~1\mcafee.com\agent\mctskshd.exe [2006-6-20 122368]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton antivirus\NAVAPSVC.EXE [2006-2-5 139888]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-8-3 1251720]
R3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2009-3-4 52032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2007-4-4 106808]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20070520.017\NAVENG.Sys [2007-5-20 77688]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20070520.017\NavEx15.Sys [2007-5-20 852824]
R3 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2005-12-19 337592]
S2 gupdate1c962171dbb9f98;Google Update Service (gupdate1c962171dbb9f98);c:\program files\google\update\GoogleUpdate.exe [2008-12-19 133104]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-5-24 24652]
S3 mcupdmgr.exe;McAfee SecurityCenter Update Manager;c:\progra~1\mcafee.com\agent\mcupdmgr.exe [2006-6-20 245760]
S3 SAVScan;Symantec AVScan;c:\program files\norton antivirus\SAVScan.exe [2005-12-19 198416]

=============== Created Last 30 ================

2009-03-05 17:37 --d----- c:\program files\Trend Micro
2009-03-05 16:58 --d----- c:\windows\system32\appmgmt
2009-03-04 19:11 --d----- c:\program files\Avira
2009-03-04 19:11 --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-02-28 08:32 9,728 -------- c:\windows\system32\iehelper.dll

==================== Find3M ====================

2009-01-06 19:53 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-06 19:53 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-06 19:53 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-06 19:53 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2008-12-20 18:15 826,368 a------- c:\windows\system32\wininet.dll
2007-09-12 17:43 528 a------- c:\docume~1\owner~1.you\applic~1\wklnhst.dat

============= FINISH: 18:18:45.34 ===============

Just need to use OTMoveIt one more time.

• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  c:\windows\system32\iehelper.dll
  
  :reg
  [HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "rundll32.exe"=-
  [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "rundll32.exe"=-
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== FILES ==========
c:\windows\system32\iehelper.dll unregistered successfully.
c:\windows\system32\iehelper.dll moved successfully.
========== REGISTRY ==========
Registry value HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\rundll32.exe deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\rundll32.exe deleted successfully.

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 03052009_183259

Hello.
How is the machine now?

You have more than AV present, so Norton and Mcafee have to be removed.
Running more than one AV is dangerous, they conflict and cause more problem.
Lets get an uninstall list.

• Open HijackThis
  
• Click "Open the Misc Tools section"
  
• Click "Open Uninstall Manager"
  
• Click "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

Mcafee and Norton are both outdated and was planning on deleting them after the malware was removed. thanks for helping me with this also.



Adobe Flash Player ActiveX
Adobe Reader 7.0
America Online (Choose which version to remove)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL Instant Messenger
AOL Spyware Protection
AOL You've Got Pictures Screensaver
Apple Mobile Device Support
Apple Software Update
Avira AntiVir Personal - Free Antivirus
BigFix
Bonjour
Browser Address Error Redirector
ccCommon
DVD Solution
Google Chrome
Google Update Helper
Google Updater
gtw_logo
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows Media Player 10 (KB910393)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB896256)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB910728)
Hotfix for Windows XP (KB912024)
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB952287)
Intel Matrix Storage Manager
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
Internet Worm Protection
iTunes
J2SE Runtime Environment 5.0 Update 2
Java(TM) 6 Update 3
Lexmark Supplies Monitor
Lexmark Z23-Z33
LiveUpdate 3.0 (Symantec Corporation)
McAfee Uninstall Wizard
mCore
mDriver
mDrWiFi
mHelp
Microsoft .NET Framework 1.0 Hotfix (KB887998)
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Digital Image Starter Edition 2006
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2006
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Works
mIWA
mLogView
mMHouse
Motorola SM56 Data Fax Modem
Move Networks Player for Internet Explorer
Moyea FLV Downloader version 1.16.0.17
Moyea FLV Player version 1.0.0.0
mPfMgr
mPfWiz
mProSafe
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
mWlsSafe
mXML
mZConfig
Napster
Napster Burn Engine
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
Photo Viewer
Power2Go 4.0
PowerDVD
Pure Networks Port Magic
QuickTime
RealPlayer Basic
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB937894)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960715)
SigmaTel Audio
Sonic Encoders
SPBBC
Symantec
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 2 for Windows XP Media Center Edition 2005
Windows Backup Utility
Windows Driver Package - (mr7910) Image 08/08/2006 1.4.0.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows XP Hotfix - KB886185
Windows XP Media Center Edition 2005 KB912067

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

Adobe Reader 7.0 <== see my note below
J2SE Runtime Environment 5.0 Update 2 <== see my note below
Java(TM) 6 Update 3 <== see my note below
LiveUpdate 3.0 (Symantec Corporation)
McAfee Uninstall Wizard
Napster <== see my note below
Napster Burn Engine <== see my note below
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update

Note:
I ask that you remove Above and Java because they are old version, we'll update them to the new versions once the old versions are removed.

I see that you are running Napster.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Once you have uninstalled Norton, please download the Norton removal tool from here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Select the "I have a Norton 2006 product" remover and run that.

Then download the Mcafee customer removal tool from here:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Then reboot normally.
Post back once you have done all that and we'll do the Abode/Java update.

Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
NAVShortcut

These were not present

McAfee Uninstall Wizard --- error when removing

java(TM)6 update 3 is taking a while and after that i am going to go to the norton and mcafee sites to get the removal kit after this is finished.