things aren't right!

Nah, it's probably easier to uninstall Symantec and Norton and switch to a different AV than trying to find the right cause.

• Open HijackThis
  
• Click "Open the Misc Tools section"
  
• Click "Open Uninstall Manager"
  
• Click "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
3-D TopoQuads
Acrobat.com
Adobe Acrobat 8.1.2 Standard
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Reader 9
Adobe Shockwave Player 11
AppCore
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Control Center
ATI Display Driver
AutoCAD 2008 - English
AutoCAD 2008 - English SP1
AutoCAD R13
Autodesk DWF Viewer 7
Backup
Broadcom Management Programs
Canon Digital Photo Front-Access
ccCommon
CDDRV_Installer
Convert
Dell Laser Printer 1110 Software Uninstall
Eagle Point
Eagle Point License Manager
ForeSight DXM
GearDrvs
Google Earth
High Definition Audio Driver Package - KB835221
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
imagePROGRAF Status Monitor
iPF610 Printer Driver Extra Kit
iTunes
Java(TM) 6 Update 11
Java(TM) 6 Update 7
KhalInstallWrapper
LiveUpdate (Symantec Corporation)
LiveUpdate (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech SetPoint
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic 2007
Microsoft Office Basic 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MobileMe Control Panel
Mozilla Firefox (3.0.6)
MSN
MSN Toolbar
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser
Norton 360
Norton 360
Norton 360 (Symantec Corporation)
Norton 360 HTMLHelp
Norton Confidential Core
Norton Security Scan
Norton Security Scan (Symantec Corporation)
QuickTime
Samsung Master
Samsung USB Driver
SearchAssist
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Visio 2007 (KB947590)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960715)
Sentinel Protection Installer 7.4.0
Sonic CinePlayer DVD Pack
SPBBC 32bit
Survey Link
Symantec Real Time Storage Protection Component
Symantec Technical Support Controls
SymNet
TPC Desktop V9.5
TPC Desktop V9.5 Prerequisites
Traverse PC PDF
Uninstall Perfect Defender 2009
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb959634)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
URL Assistant
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WeatherBug
Webshots Desktop
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3

Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

• Java(TM) 6 Update 7
  

Let me know once Norton is uninstalled.

Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

• Java(TM) 6 Update 7
  

Let me know once Norton is uninstalled.

sorry, I'm waiting for the Dr. Web to finish it's scan about 2/3 there I think

okay, so my two main concerns are the lack of a viable anti virus software and the fact that my printers have disappeared and I am unable to re-add them because of the spooler problem we discussed before...we get those two things fixed I think I can survive........thank you again for all your help!

If you uninstall Norton, we'll need to install another AV first.

k...got a good AV in mind? it is really hard for me to not use Norton because my company has paid $120 for that software, and they run it on all the networked computers, but if it isn't working I don't want it on here flashing red warning signs at me all day...if symantec was worth working with I might try getting them to fix the problem...

almost through with the complete scan with dr. web...man that takes forever...still nothing to 'cure'...

I think I found some good stuff on Microsoft help/support to fix the spooler problem...just gotta get this other out of the way first...one step at a time

Ah.
Stop the scan, I don't think it will find anything.

Whatever the problem is, it's not malware.
If it's a company computer, it would be better to ask them to fix it.

that's the problem, we are a small company and have no IT personel...kinda on our own...just the secretary, and she just searches until she finds an answer....I'll just leave the Norton up to them to fix, and I'll try the Microsoft fix for the printer problems....

Thanks again for being so patient with me and trying to help solve my problems here.

well, I got Norton working right, finally

now I just need to figure out the 'spooler subsystem application has encountered a problem and needs to close' error

any ideas? I tried the Microsoft steps, but it didn't fix anything.

Oh? What fixed the Norton problem?

I would open a thread in our software section, the other techs of this forum know more in that area than I do.
Lets try this.

Press Start > Run.
In the run box, type in: sfc /scannow
Note the space between the c and /
If it asks for your XP CD, put it in and let it do the scan.

I used your removal tool to uninstall and then reinstalled it and it installed an updated version that seems to be working fine now.

I'll give the scan a shot..thanks.

did the scan, did a restart, same thing happened:
DATA Execution Prevention message that spooler subsystem app had to close

Best advice I can give right now is to wait for Doc to get online, this is above my head.

k, thanks

you've been a life saver!