Backdoor.Tidserv!inf removal help please

I followed all your instructions so far. Please help me get rid of this. Mine was detected by Norton's and it wont delete it either. thanks in advance.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:32 PM, on 1/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Albert\Desktop\hijackgpthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.pirate4x4.com/welcome1.php
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [Index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Albert"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://qus8l.hpwis.com
O16 - DPF: {0C92900E-4D5A-4F04-ACC9-729E1767BBAE} (Image Uploader Control) - http://www.ritzpix.com/NET/Uploader/LPUploader45.cab
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177897984366
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe

--
End of file - 6283 bytes

Hello.
Where did Norton find it?

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  Link 3
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Click No for Optional Scan.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

DDS (Ver_09-01-07.01) - NTFSx86
Run by Albert at 15:24:55.10 on Thu 01/15/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.447.100 [GMT -5:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\One-Touch\OneTouch.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Albert\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.pirate4x4.com/welcome1.php
uInternet Connection Wizard,ShellNext = iexplore
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [Window Washer] c:\program files\webroot\washer\wwDisp.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [Index Washer] c:\program files\webroot\washer\WashIdx.exe "Albert"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [srmclean] c:\cpqs\scom\srmclean.exe
mRun: [QT4HPOT] c:\program files\hpq\one-touch\OneTouch.EXE
mRun: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Display Settings] c:\program files\hpq\notebook utilities\hptasks.exe /s
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [CARPService] carpserv.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe"
mRun: [NeroCheck] c:\windows\system32\NeroCheck.exe
mRun: [SpySweeper] "c:\program files\webroot\spy sweeper\SpySweeperUI.exe" /startintray
mRun: [vptray] c:\program files\navnt\vptray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2008-8-9 29808]
R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\aliirda.sys [2003-3-24 26112]
R3 CALIAUD;Conexant AMC 3D ENVIRONMENTAL AUDIO;c:\windows\system32\drivers\caliaud.sys [2003-3-24 291328]
R3 CALIHALA;CALIHALA;c:\windows\system32\drivers\calihal.sys [2003-3-24 244608]
R3 DP83815;National Semiconductor Corp. DP83815/816 NDIS 5.0 Miniport Driver;c:\windows\system32\drivers\DP83815.sys [2003-3-24 16512]
R3 NAVAP;NAVAP;c:\program files\navnt\navap.sys [2001-9-24 176208]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090114.017\NAVENG.sys [2009-1-15 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090114.017\NAVEX15.sys [2009-1-15 876112]
R4 NAVAPEL;NAVAPEL;c:\program files\navnt\Navapel.sys [2001-9-24 9232]
R4 Norton AntiVirus Server;Norton AntiVirus Client;c:\program files\navnt\rtvscan.exe [2001-9-24 454656]
R4 wwEngineSvc;Window Washer Engine;c:\program files\webroot\washer\WasherSvc.exe [2007-8-16 388936]

=============== Created Last 30 ================

2009-01-15 14:37 --d----- c:\windows\SxsCaPendDel
2009-01-15 14:17 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-15 14:17 73,728 a------- c:\windows\system32\javacpl.cpl
2009-01-12 13:35 0 a------- c:\windows\VPC32.INI
2009-01-12 13:32 120,379 a------- c:\windows\system32\SYMEVNT.386
2009-01-12 13:32 57,696 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-12 13:32 36,864 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-12 13:32 4,032 a------- c:\windows\system32\SYMEVNT1.DLL
2009-01-12 13:32 --d----- c:\program files\Symantec
2009-01-12 13:32 --d----- c:\program files\NavNT
2009-01-11 15:33 1,553,272 a------- c:\windows\WRSetup.dll
2009-01-05 20:44 164 a------- C:\install.dat
2008-12-30 11:51 2,707 a------- c:\windows\system32\TDSSlxwp.dll
2008-12-30 11:51 441 a------- c:\windows\system32\TDSSmtvd.dat
2008-12-20 13:30 22 a------- c:\windows\kodakpcd.Dana.ini
2008-12-20 13:04 --d----- c:\program files\Kodak
2008-12-20 13:01 --d----- c:\docume~1\alluse~1\applic~1\Kodak

==================== Find3M ====================

2009-01-11 15:58 166,512 a------- c:\windows\system32\drivers\ssidrv.sys
2009-01-11 15:58 29,808 a------- c:\windows\system32\drivers\ssfs0bbc.sys
2009-01-11 15:58 23,152 a------- c:\windows\system32\drivers\sshrmd.sys
2008-12-13 01:40 3,593,216 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2008-10-24 06:21 455,296 -------- c:\windows\system32\dllcache\mrxsmb.sys
2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-23 07:36 286,720 -------- c:\windows\system32\dllcache\gdi32.dll
2008-08-27 11:02 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082720080828\index.dat

============= FINISH: 15:25:36.74 ===============

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  

  Code:

  :processes
explorer.exe

:files
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSmtvd.dat

:commands
[purity]
[emptytemp]
[start explorer]
[reboot]

  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

What problems remain?

Last edited by Belahzur on 15th January 2009, 9:10 pm; edited 2 times in total

It didn't give me anything. Am I doing that wrong?

Lets use this.
1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSmtvd.dat

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

DUH, I figured it out. here are the results


========== PROCESSES ==========
Process explorer.exe killed successfully.
========== FILES ==========
LoadLibrary failed for c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSlxwp.dll NOT unregistered.
c:\windows\system32\TDSSlxwp.dll moved successfully.
c:\windows\system32\TDSSmtvd.dat moved successfully.
========== COMMANDS ==========
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_770.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 01152009_163813

Files moved on Reboot...
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\Perflib_Perfdata_770.dat not found!

That's it, what did you get wrong?

What problems remain now?

I didn't understand that the stuff I was supposed to copy was right in front of me.

So Is my system fixed now?

Thanks.

I'd guess so, if the rootkit was active, we wouldn't be able to see the tdss files, so I guess it's not active.
Still having problems?

I guess not. I will do a full system scan and we will see.

Thanks a bunch.

Full scan no viruses! Thanks

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.