Another win32.zafi.b infection, please help

Hi, last night my computer completely shut itself off and restarted and I am sure you know the rest. Here is my Highjackthis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:02:30 PM, on 1/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\zHotkey.exe
C:\WINDOWS\ModPS2Key.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Roxio Creator 2009\5.0\CPMonitor.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\TiVo\Desktop\TiVoServer.exe
C:\program files\sprint desktop sync\sprint desktop sync.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Linksys\WUSB600N\WUSB600N.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Owner\Desktop\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/a/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3650
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3650
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Earn2Life Bar - {93344865-74BD-4873-BE65-56539D41A65C} - C:\WINDOWS\Downloaded Program Files\Earn2Life.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [ModPS2] ModPS2Key.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxWatchTray11.exe"
O4 - HKLM\..\Run: [CPMonitor] "C:\Program Files\Roxio Creator 2009\5.0\CPMonitor.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [wclock] "C:\Documents and Settings\Owner\Application Data\Google\yfijv17721328.exe" 2
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer
O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer
O4 - HKCU\..\Run: [CompanionLink] "c:\program files\sprint desktop sync\sprint desktop sync.exe" -Icon
O4 - HKCU\..\Run: [MalwareRemovalBot] C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe -boot
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O4 - Global Startup: Wireless Network Monitor.lnk = C:\Program Files\Linksys\WUSB600N\WUSB600N.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Earn2Life Bar - {07328B93-AFD8-4c6a-99E9-D0B3B5D6DAD9} - C:\WINDOWS\Downloaded Program Files\Earn2Life.dll
O9 - Extra 'Tools' menuitem: Earn2Life Bar - {07328B93-AFD8-4c6a-99E9-D0B3B5D6DAD9} - C:\WINDOWS\Downloaded Program Files\Earn2Life.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.3.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1218549634500
O16 - DPF: {93344865-74BD-4873-BE65-56539D41A65C} (Earn2Life Bar) - http://earn2life.com/plugin/Earn2Life.cab
O16 - DPF: {BAC761D3-DFFD-4DB4-A01D-173346E090A7} (CPlayFirstzenerchiControl Object) - http://chill.comcast.net/AspNet2.0/App/games/channel--110341560/lc--en/room--dd4908ed-13cf-40ca-8cec-824e8df57e3f/online/zenerchi/en/ZenerchiWeb.1.0.0.10.cab
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://chill.comcast.net/Gameshell/GameHost/1.0/OberonGameHost.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: __c00461E8 - C:\WINDOWS\system32\__c00461E8.dat (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Roxio UPnP Renderer 11 - Sonic Solutions - C:\Program Files\Roxio Creator 2009\Digital Home 11\RoxioUPnPRenderer11.exe
O23 - Service: Roxio Upnp Server 11 - Sonic Solutions - C:\Program Files\Roxio Creator 2009\Digital Home 11\RoxioUpnpService11.exe
O23 - Service: LiveShare P2P Server 11 (RoxLiveShare11) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxLiveShare11.exe
O23 - Service: RoxMediaDB11 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxMediaDB11.exe
O23 - Service: Roxio Hard Drive Watcher 11 (RoxWatch11) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\11.0\SharedCOM\RoxWatch11.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe

Thanks for any help

Sandy

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Hi, I have all ready tried that and it won't run. I have also tried renaming the installation the exe to myname.exe and installing it that way and it won't run either. I get to the part that is says it has installed and needs to check for updates and then to launch it and that is as far as it will go. The computer then just sits there and does nothing.

I have also tried to disable the TDSS and it doesn't show. I am at a loss.

Sandy

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Files to delete:
C:\Documents and Settings\Owner\Application Data\Google\yfijv17721328.exe
C:\WINDOWS\Downloaded Program Files\Earn2Life.dll

Folders to delete:
C:\Program Files\MalwareRemovalBot

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

here is the avenger

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "TDSSserv.sys" found!
ImagePath: \systemroot\system32\drivers\TDSSmqlt.sys
Driver disabled successfully.

Rootkit scan completed.


Error: file "C:\Documents and Settings\Owner\Application Data\Google\yfijv17721328.exe" not found!
Deletion of file "C:\Documents and Settings\Owner\Application Data\Google\yfijv17721328.exe" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist

File "C:\WINDOWS\Downloaded Program Files\Earn2Life.dll" deleted successfully.
Folder "C:\Program Files\MalwareRemovalBot" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Hello.
The rootkit has been disable, now lets remove it fully.

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to delete:
TDSSserv.sys

Files to delete:
C:\WINDOWS\system32\drivers\TDSSmqlt.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "TDSSserv.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\TDSSmqlt.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Hello.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  Link 3
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Click No for Optional Scan.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

Hi, here is the DDS.


DDS (Ver_09-01-07.01) - NTFSx86
Run by Owner at 17:44:52.71 on Sun 01/11/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1469 [GMT -5:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated)
FW: Windows Live OneCare Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\zHotkey.exe
C:\WINDOWS\ModPS2Key.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Roxio Creator 2009\5.0\CPMonitor.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\TiVo\Desktop\TiVoServer.exe
C:\program files\sprint desktop sync\sprint desktop sync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Linksys\WUSB600N\WUSB600N.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Owner\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/a/
uSearch Page =
uSearch Bar = hxxp://safesearch.cyberdefender.com/smallsearch.html
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3650
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3650
uInternet Settings,ProxyOverride = ;*.local
mSearchAssistant =
uURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft

office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program

files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: Earn2Life Bar: {93344865-74bd-4873-be65-56539d41a65c} - c:\windows\downloaded program files\Earn2Life.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {F6B40D73-1671-4A2F-BD6F-B1DD69E0F9A0} - No File
TB: {A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [TivoTransfer] "c:\program files\common files\tivo shared\transfer\TiVoTransfer.exe" /service /registry

/auto:TivoTransfer
uRun: [TivoNotify] "c:\program files\tivo\desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
uRun: [TivoServer] "c:\program files\tivo\desktop\TiVoServer.exe" /service /registry /auto:TivoServer
uRun: [CompanionLink] "c:\program files\sprint desktop sync\sprint desktop sync.exe" -Icon
uRun: [MalwareRemovalBot] c:\program files\malwareremovalbot\MalwareRemovalBot.exe -boot
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [CHotkey] zHotkey.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [ModPS2] ModPS2Key.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [Reminder] %WINDIR%\Creator\Remind_XP.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\11.0\sharedcom\RoxWatchTray11.exe"
mRun: [CPMonitor] "c:\program files\roxio creator 2009\5.0\CPMonitor.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [wclock] "c:\documents and settings\owner\application data\google\yfijv17721328.exe" 2
mRun: [OneCareUI] "c:\program files\microsoft windows onecare live\winssnotify.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\bigfix.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital

imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital

imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop

search\WindowsSearch.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\linksys\wusb600n\WUSB600N.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {07328B93-AFD8-4c6a-99E9-D0B3B5D6DAD9} - {93344865-74BD-4873-BE65-56539D41A65C} - c:\windows\downloaded program

files\Earn2Life.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} -

c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -

c:\progra~1\micros~3\office12\REFIEBAR.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft

office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
Notify: __c00461E8 - c:\windows\system32\__c00461E8.dat
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft

office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop

search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R3 rt2870;Linksys 802.11n USB Wireless LAN Card Driver;c:\windows\system32\drivers\rt2870.sys [2007-12-14 551680]
R4 OcHealthMon;Windows Live OneCare Health Monitor;c:\program files\microsoft windows onecare live\OcHealthMon.exe

[2008-11-5 25968]
R4 TivoBeacon2;TiVo Beacon;c:\program files\common files\tivo shared\beacon\TiVoBeacon.exe [2008-7-9 868864]
S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2008-8-11 69692]
S3 Roxio UPnP Renderer 11;Roxio UPnP Renderer 11;c:\program files\roxio creator 2009\digital home 11\RoxioUPnPRenderer11.exe

[2008-8-14 313840]
S3 RoxMediaDB11;RoxMediaDB11;c:\program files\common files\roxio shared\11.0\sharedcom\RoxMediaDB11.exe [2008-8-14 1124848]
S4 Roxio Upnp Server 11;Roxio Upnp Server 11;c:\program files\roxio creator 2009\digital home 11\RoxioUpnpService11.exe

[2008-8-14 367088]
S4 RoxLiveShare11;LiveShare P2P Server 11;c:\program files\common files\roxio shared\11.0\sharedcom\RoxLiveShare11.exe

[2008-8-14 309744]
S4 RoxWatch11;Roxio Hard Drive Watcher 11;c:\program files\common files\roxio shared\11.0\sharedcom\RoxWatch11.exe

[2008-8-14 170480]
S4 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

=============== Created Last 30 ================

2009-01-11 17:30 0 a------- C:\backup.reg
2009-01-11 17:30 135,168 a------- C:\zip.exe
2009-01-11 17:30 19,286 a------- C:\cleanup.exe
2009-01-11 17:30 574 a------- C:\cleanup.bat
2009-01-11 16:44 664 a------- c:\windows\system32\d3d9caps.dat
2009-01-11 12:41 --d----- c:\program files\Sandyware
2009-01-11 12:23 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-11 12:23 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-11 12:23 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-11 12:23 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-01-11 12:16 --d----- c:\docume~1\owner\applic~1\MalwareRemovalBot
2009-01-11 10:31 4,108 a------- c:\windows\system32\OEMINFO.PNF
2009-01-11 04:24 91,328 a------- c:\windows\system32\drivers\msfwdrv.sys
2009-01-11 04:24 116,416 a------- c:\windows\system32\drivers\msfwhlpr.sys
2009-01-11 04:23 53,168 a------- c:\windows\system32\drivers\MpFilter.sys
2009-01-11 04:21 --d----- c:\program files\Microsoft Windows OneCare Live
2009-01-11 04:21 --d----- C:\077d242d6276f49617768b975115de5e
2009-01-11 00:29 74 a------- c:\windows\st_affiliate.ini
2009-01-11 00:02 --d----- c:\docume~1\owner\applic~1\AntispywareBot
2009-01-10 22:43 2,204 a------- c:\windows\system32\TDSSlxwp.dll
2009-01-10 22:43 61,440 a------- c:\windows\system32\TDSSxfum.dll
2009-01-10 22:43 31,232 a------- c:\windows\system32\TDSSriqp.dll
2009-01-10 22:43 29,696 a------- c:\windows\system32\TDSSbrsr.dll
2009-01-10 22:43 441 a------- c:\windows\system32\TDSSorvd.dat
2009-01-10 22:43 35,840 a------- c:\windows\system32\TDSSoiqh.dll
2009-01-10 22:34 49,152 a------- c:\windows\system32\drivers\svchost.exe
2009-01-10 21:19 195,343 a------- c:\windows\system32\nvapps.xml
2009-01-10 21:19 18,335 a------- c:\windows\system32\nvdisp.nvu
2009-01-10 21:19 --d----- c:\windows\nview
2009-01-10 21:19 446,464 a------- c:\windows\system32\nvudisp.exe
2009-01-10 21:18 446,464 a------- c:\windows\system32\NVUNINST.EXE
2009-01-03 10:13 --d----- c:\docume~1\owner\applic~1\Uniblue
2009-01-03 10:13 --d----- c:\docume~1\alluse~1\applic~1\DriverScanner
2008-12-20 13:22 410,984 a------- c:\windows\system32\deploytk.dll

==================== Find3M ====================

2008-10-23 07:36 286,720 a------- c:\windows\system32\gdi32.dll
2008-10-16 15:38 826,368 a------- c:\windows\system32\wininet.dll
2008-10-16 14:06 268,648 a------- c:\windows\system32\mucltui.dll
2008-10-16 14:06 208,744 a------- c:\windows\system32\muweb.dll
2008-08-11 22:09 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\application

data\microsoft\feeds cache\index.dat
2008-08-26 08:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008081120080818\index.dat
2008-08-26 08:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008082620080827\index.dat

============= FINISH: 17:45:24.62 ===============

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :processes
  explorer.exe
  
  :files
  c:\documents and settings\owner\application data\google*.*
  C:\cleanup.bat
  C:\cleanup.exe
  C:\zip.exe
  C:\backup.reg
  c:\docume~1\owner\applic~1\MalwareRemovalBot
  c:\docume~1\owner\applic~1\AntispywareBot
  c:\windows\system32\TDSSlxwp.dll
  c:\windows\system32\TDSSxfum.dll
  c:\windows\system32\TDSSriqp.dll
  c:\windows\system32\TDSSbrsr.dll
  c:\windows\system32\TDSSorvd.dat
  c:\windows\system32\TDSSoiqh.dll
  c:\windows\system32\drivers\svchost.exe
  
  :reg
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "wclock"="-
  
  :commands
  [purity]
  [emptytemp]
  [start explorer]
  [reboot]
  
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== PROCESSES ==========
Process explorer.exe killed successfully.
========== FILES ==========
File/Folder c:\documents and settings\owner\application data\google*.* not found.
C:\cleanup.bat moved successfully.
C:\cleanup.exe moved successfully.
C:\zip.exe moved successfully.
C:\backup.reg moved successfully.
c:\docume~1\owner\applic~1\MalwareRemovalBot\Settings moved successfully.
c:\docume~1\owner\applic~1\MalwareRemovalBot\Log moved successfully.
c:\docume~1\owner\applic~1\MalwareRemovalBot moved successfully.
c:\docume~1\owner\applic~1\AntispywareBot\Settings moved successfully.
c:\docume~1\owner\applic~1\AntispywareBot\Log moved successfully.
c:\docume~1\owner\applic~1\AntispywareBot moved successfully.
LoadLibrary failed for c:\windows\system32\TDSSlxwp.dll
c:\windows\system32\TDSSlxwp.dll NOT unregistered.
c:\windows\system32\TDSSlxwp.dll moved successfully.
LoadLibrary failed for c:\windows\system32\TDSSxfum.dll
c:\windows\system32\TDSSxfum.dll NOT unregistered.
c:\windows\system32\TDSSxfum.dll moved successfully.
LoadLibrary failed for c:\windows\system32\TDSSriqp.dll
c:\windows\system32\TDSSriqp.dll NOT unregistered.
c:\windows\system32\TDSSriqp.dll moved successfully.
LoadLibrary failed for c:\windows\system32\TDSSbrsr.dll
c:\windows\system32\TDSSbrsr.dll NOT unregistered.
c:\windows\system32\TDSSbrsr.dll moved successfully.
c:\windows\system32\TDSSorvd.dat moved successfully.
LoadLibrary failed for c:\windows\system32\TDSSoiqh.dll
c:\windows\system32\TDSSoiqh.dll NOT unregistered.
c:\windows\system32\TDSSoiqh.dll moved successfully.
c:\windows\system32\drivers\svchost.exe moved successfully.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\"wclock"|"- /E : value set successfully!
========== COMMANDS ==========
File delete failed. C:\DOCUME~1\Owner\LOCALS~1\Temp\hpodvd09.log scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\Owner\LOCALS~1\Temp\~DF3EF2.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat scheduled to be deleted on reboot.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat scheduled to be deleted on reboot.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_47c.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_758.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 01112009_175329

Files moved on Reboot...
File move failed. C:\DOCUME~1\Owner\LOCALS~1\Temp\hpodvd09.log scheduled to be moved on reboot.
File C:\DOCUME~1\Owner\LOCALS~1\Temp\~DF3EF2.tmp not found!
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat scheduled to be moved on reboot.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat scheduled to be moved on reboot.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\Perflib_Perfdata_47c.dat not found!
File C:\WINDOWS\temp\Perflib_Perfdata_758.dat not found!

Hello.

• Now open a new notepad file.
  
• Input this into the notepad file:
  

  
  Windows Registry Editor Version 5.00
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "wclock"=-
  
  

  
  
• Save this as fix.reg, save it to your desktop.
  
• Double click fix.reg to run it.
  
• Select yes to the registry merge prompt.
  

What problems remain?

Okay, I did that, should this have fixed it now?

Sandy

Yeah, that's why I asked "What problems remain"
Meaning are you still having problems or not?

Oh, you rock!!!!!!!! I can't tell you thanks enough. I was going to pull my hair out. It appears that I am fixed. If I run into any problems, I will be back.

I will recommend geekpolice.net any time I hear that someone is having a problem.

Thank you for taking the time to help others out. That is a really, really cool thing to do.

A great big THANK YOU!

Sandy

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.