And another zlob.g

My son's computer has been infected with the zlob.g trojan horse over the weekend but I am unable to contact you from his computer as the browser has started crashing after a few seconds.
Is there any way I can stabilise this so I can get to download hijackthis and post a logfile to you?
I am a complete novice at this sort of thing.

Hello.
Do you have a USB thumb drive you can use?

No, sorry. Is it possible to download hijackthis onto my computer, copy it to a cd then run it on my son's computer, copy the results back to my computer and on to here, or would I risk infecting my computer?

No, if it's done by CD there's no risk.

OK thanks i'll try that.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:45:01, on 08/12/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\SiS VGA Utilities\SiSTray.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Ian\AppData\Roaming\Google\windep.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\RALINK\Common\RaUI.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [Smax4v] "C:\Users\Ian\AppData\Roaming\Google\windep.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\Common\RaUI.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 6053 bytes

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.

Please make sure Teatimer is disable before we do this, otherwise this fix will fail.

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :processes
  explorer.exe
  
  :files
  C:\Users\Ian\AppData\Roaming\Google\windep.exe
  
  :reg
  [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "Smax4v"=-
  
  :commands
  [purity]
  [emptytemp]
  [start explorer]
  [reboot]
  
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log, and try the net connection, it should be working once this has been removed.

========== PROCESSES ==========
Process explorer.exe killed successfully.
========== FILES ==========
C:\Users\Ian\AppData\Roaming\Google\windep.exe moved successfully.
========== REGISTRY ==========
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\Smax4v deleted successfully.
========== COMMANDS ==========
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
Local Service Temporary Internet Files folder emptied.
Windows Temp folder emptied.
FireFox cache emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.7.2 log created on 12082008_203651

That seems to have done the trick. I can't thank you enough, I was ready to throw the laptop out of the window


('')

Hello.
We aren't done yet, all I did was stop the alerts and get the machine back online.
We need to take a look around for leftovers.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts, but select NO when asked to install the recovery console.
3. When finished, it shall produce a log for you. Post that log in your next reply.

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

ComboFix 08-12-07.01 - Ian 2008-12-08 21:08:50.2 - NTFSx86
Microsoft Windows Vista Home Premium 6.0.6000.0.1252.1.1033.18.1186 [GMT 0:00]
Running from: c:\users\Ian\Downloads\ComboFix.exe
.

((((((((((((((((((((((((( Files Created from 2008-11-08 to 2008-12-08 )))))))))))))))))))))))))))))))
.

2008-12-08 21:11 . 2008-12-08 21:10 410,984 --a------ c:\windows\System32\deploytk.dll
2008-12-08 20:36 . 2008-12-08 20:36 d-------- C:\_OTMoveIt
2008-12-08 19:44 . 2008-12-08 19:44 d-------- c:\program files\Trend Micro
2008-12-08 13:32 . 2008-12-08 13:57 d-------- c:\program files\a-squared Free
2008-12-07 22:21 . 2008-12-08 20:29 d-------- c:\programdata\Spybot - Search & Destroy
2008-12-07 22:21 . 2008-12-07 22:22 d-------- c:\program files\Spybot - Search & Destroy
2008-12-07 22:04 . 2008-12-07 22:04 d-------- c:\program files\Enigma Software Group
2008-12-07 21:42 . 2008-12-07 21:42 d-------- c:\programdata\Avg8
2008-12-07 21:30 . 2008-12-07 21:30 d-------- c:\program files\Alwil Software
2008-12-07 21:30 . 2008-07-19 15:36 51,280 --a------ c:\windows\System32\drivers\aswMonFlt.sys
2008-11-27 14:07 . 2008-10-16 21:13 1,809,944 --a------ c:\windows\System32\wuaueng.dll
2008-11-27 14:07 . 2008-10-16 20:56 1,524,736 --a------ c:\windows\System32\wucltux.dll
2008-11-27 14:07 . 2008-10-16 21:09 51,224 --a------ c:\windows\System32\wuauclt.exe
2008-11-27 14:07 . 2008-10-16 21:09 43,544 --a------ c:\windows\System32\wups2.dll
2008-11-27 14:06 . 2008-10-16 21:12 561,688 --a------ c:\windows\System32\wuapi.dll
2008-11-27 14:06 . 2008-10-16 14:08 162,064 --a------ c:\windows\System32\wuwebv.dll
2008-11-27 14:06 . 2008-10-16 20:55 83,456 --a------ c:\windows\System32\wudriver.dll
2008-11-27 14:06 . 2008-10-16 21:08 34,328 --a------ c:\windows\System32\wups.dll
2008-11-27 14:06 . 2008-10-16 13:56 31,232 --a------ c:\windows\System32\wuapp.exe
2008-11-26 00:14 . 2008-10-21 05:16 1,645,568 --a------ c:\windows\System32\connect.dll
2008-11-26 00:14 . 2008-08-28 03:24 712,192 --a------ c:\windows\System32\WindowsCodecs.dll
2008-11-26 00:14 . 2008-08-28 03:24 425,472 --a------ c:\windows\System32\PhotoMetadataHandler.dll
2008-11-26 00:14 . 2008-08-28 03:24 347,136 --a------ c:\windows\System32\WindowsCodecsExt.dll
2008-11-26 00:14 . 2008-10-22 03:43 241,152 --a------ c:\windows\System32\PortableDeviceApi.dll
2008-11-26 00:14 . 2008-10-22 03:43 160,768 --a------ c:\windows\System32\PortableDeviceTypes.dll
2008-11-26 00:14 . 2008-10-22 03:43 95,232 --a------ c:\windows\System32\PortableDeviceClassExtension.dll
2008-11-17 18:27 . 2008-09-10 03:25 1,341,440 --a------ c:\windows\System32\msxml6.dll
2008-11-17 18:27 . 2008-09-05 04:48 1,194,496 --a------ c:\windows\System32\msxml3.dll
2008-11-17 18:27 . 2008-08-26 01:11 211,456 --a------ c:\windows\System32\drivers\mrxsmb10.sys
2008-11-17 18:27 . 2008-09-10 03:21 2,048 --a------ c:\windows\System32\msxml6r.dll
2008-11-17 18:27 . 2008-09-05 04:45 2,048 --a------ c:\windows\System32\msxml3r.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-08 21:12 --------- d-----w c:\programdata\Kontiki
2008-12-08 21:10 --------- d-----w c:\program files\Java
2008-12-08 13:40 --------- d--h--w c:\program files\InstallShield Installation Information
2008-12-08 13:40 --------- d-----w c:\program files\Common Files\InstallShield
2008-12-07 18:34 --------- d-----w c:\users\Ian\AppData\Roaming\LimeWire
2008-12-07 18:34 --------- d-----w c:\users\Ian\AppData\Roaming\CyberLink
2008-12-07 18:34 --------- d-----w c:\users\Ian\AppData\Roaming\Apple Computer
2008-12-07 18:34 --------- d-----w c:\users\Ian\AppData\Roaming\AdobeUM
2008-11-26 16:32 --------- d-----w c:\programdata\Microsoft Help
2008-10-21 09:19 --------- d-----w c:\program files\Windows Mail
2008-10-02 03:49 826,368 ----a-w c:\windows\System32\wininet.dll
2008-10-02 03:49 56,320 ----a-w c:\windows\System32\iesetup.dll
2008-10-02 03:49 52,736 ----a-w c:\windows\AppPatch\iebrshim.dll
2008-10-02 03:48 26,624 ----a-w c:\windows\System32\ieUnatt.exe
2008-09-30 16:43 1,286,152 ----a-w c:\windows\System32\msxml4.dll
2008-09-18 04:35 3,505,208 ----a-w c:\windows\System32\ntkrnlpa.exe
2008-09-18 04:35 3,470,904 ----a-w c:\windows\System32\ntoskrnl.exe
2008-09-18 02:03 2,027,520 ----a-w c:\windows\System32\win32k.sys
2008-07-10 07:57 174 --sha-w c:\program files\desktop.ini
.

((((((((((((((((((((((((((((( snapshot@2008-12-08_15.12.22.78 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-12-08 13:47:08 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2008-12-08 20:44:34 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2008-12-08 13:47:08 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2008-12-08 20:44:34 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2008-12-08 13:49:12 262,144 --sha-w c:\windows\ServiceProfiles\LocalService\ntuser.dat
+ 2008-12-08 20:46:51 262,144 --sha-w c:\windows\ServiceProfiles\LocalService\ntuser.dat
+ 2008-12-08 20:46:51 262,144 ---ha-w c:\windows\ServiceProfiles\LocalService\ntuser.dat.LOG1
- 2008-12-08 13:49:07 262,144 --sha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat
+ 2008-12-08 20:46:46 262,144 --sha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat
+ 2008-12-08 20:46:46 262,144 ---ha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat.LOG1
- 2008-12-08 13:47:09 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2008-12-08 20:52:39 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2008-12-08 13:47:09 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-12-08 20:52:39 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2008-12-08 13:47:09 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2008-12-08 20:52:39 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2007-07-12 01:22:00 135,168 ----a-w c:\windows\System32\java.exe
+ 2008-12-08 21:10:42 144,792 ----a-w c:\windows\System32\java.exe
- 2007-07-12 01:22:04 135,168 ----a-w c:\windows\System32\javaw.exe
+ 2008-12-08 21:10:43 144,792 ----a-w c:\windows\System32\javaw.exe
- 2007-07-12 02:22:38 139,264 ----a-w c:\windows\System32\javaws.exe
+ 2008-12-08 21:10:43 148,888 ----a-w c:\windows\System32\javaws.exe
- 2008-12-08 13:52:09 109,370 ----a-w c:\windows\System32\perfc009.dat
+ 2008-12-08 20:50:18 109,370 ----a-w c:\windows\System32\perfc009.dat
- 2008-12-08 13:52:09 626,246 ----a-w c:\windows\System32\perfh009.dat
+ 2008-12-08 20:50:19 626,246 ----a-w c:\windows\System32\perfh009.dat
- 2008-12-08 13:49:34 10,830 ----a-w c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1302638823-2613102858-2234620615-1000_UserData.bin
+ 2008-12-08 20:47:12 10,942 ----a-w c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1302638823-2613102858-2234620615-1000_UserData.bin
- 2008-12-08 13:49:34 57,312 ----a-w c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
+ 2008-12-08 20:47:12 57,762 ----a-w c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2008-08-25 11:12:36 4,482 ----a-w c:\windows\System32\WDI\ERCQueuedResolutions.dat
+ 2008-12-08 20:24:41 1,600 ----a-w c:\windows\System32\WDI\ERCQueuedResolutions.dat
- 2008-12-08 13:49:32 45,062 ----a-w c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2008-12-08 20:47:09 46,658 ----a-w c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
- 2008-11-27 19:50:17 186,862 ----a-w c:\windows\System32\WDI\SuspendPerformanceDiagnostics_SystemData_S3.bin
+ 2008-12-08 20:24:13 190,838 ----a-w c:\windows\System32\WDI\SuspendPerformanceDiagnostics_SystemData_S3.bin
.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-10 1232896]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2006-11-02 125440]
"MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184]
"kdx"="c:\program files\Kontiki\KHost.exe" [2007-04-23 1032640]
"WindowsWelcomeCenter"="oobefldr.dll" [2006-11-02 c:\windows\System32\oobefldr.dll]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SiSTray"="c:\program files\SiS VGA Utilities\SiSTray.exe" [2007-08-24 552960]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-12-08 136600]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2007-08-24 33648]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2008-01-10 385024]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-01-15 267048]
"4oD"="c:\program files\Kontiki\KHost.exe" [2007-04-23 1032640]
"avast!"="c:\progra~1\ALWILS~1\Avast4\ashDisp.exe" [2008-07-19 78008]
"RtHDVCpl"="RtHDVCpl.exe" [2007-08-09 c:\windows\RtHDVCpl.exe]
"Skytel"="Skytel.exe" [2007-08-03 c:\windows\SkyTel.exe]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 29696]
Ralink Wireless Utility.lnk - c:\program files\RALINK\Common\RaUI.exe [2007-08-31 970752]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{B7C0A071-3B8A-4C11-A4BB-097C59602891}"= UDP:c:\program files\LimeWire\LimeWire.exe:LimeWire
"{CDF0C6AC-0F01-4BDD-AC9A-573EA086A668}"= TCP:c:\program files\LimeWire\LimeWire.exe:LimeWire
"{54F497B8-8551-4E66-85E3-162420C80885}"= TCP:6004|c:\program files\Microsoft Office\Office12\outlook.exe:Microsoft Office Outlook
"{B10D96C7-8C0E-4BC0-A5B0-B8F5A8725612}"= UDP:c:\program files\Microsoft Office\Office12\GROOVE.EXE:Microsoft Office Groove
"{8E406C47-A0F1-4F27-BB72-A81502ADF599}"= TCP:c:\program files\Microsoft Office\Office12\GROOVE.EXE:Microsoft Office Groove
"{F923426A-BAE5-420D-8EC6-012DD9CAA2DB}"= UDP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{18D720E3-205F-4E84-893D-F316262BBD41}"= TCP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{6316672A-0A18-4E43-B31C-8FB453B4F876}"= UDP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{D87A0855-8917-4FAE-9750-9F50CD0C6C69}"= TCP:c:\program files\Bonjour\mDNSResponder.exe:Bonjour
"{46866CCE-ABEA-46FC-B42A-40C57CA9C6A7}"= UDP:c:\program files\iTunes\iTunes.exe:iTunes
"{0DC31C85-1C74-4D5D-BDEE-10B2D678838E}"= TCP:c:\program files\iTunes\iTunes.exe:iTunes
"{8E89C6DF-8AA2-4923-8144-1D41842D2CC4}"= c:\program files\Windows Live\Messenger\livecall.exe:Windows Live Messenger (Phone)
"TCP Query User{3F536F68-A6F1-4CB3-BF0C-9D070F7F2CC7}c:\\program files\\mozilla firefox\\firefox.exe"= UDP:c:\program files\mozilla firefox\firefox.exe:Firefox
"UDP Query User{A942F6FC-3B38-4E9F-99C6-7D51E5201F12}c:\\program files\\mozilla firefox\\firefox.exe"= TCP:c:\program files\mozilla firefox\firefox.exe:Firefox
"{0E8D80B4-639D-4DD6-8CB7-64C8AAD6DD23}"= UDP:c:\program files\Kontiki\KService.exe:Delivery Manager Service
"{9C232EE0-D3EB-419C-8B9F-86CB9C037803}"= TCP:c:\program files\Kontiki\KService.exe:Delivery Manager Service
"TCP Query User{535C4DB8-B31A-4C74-B333-78E3CC374D57}c:\\program files\\kontiki\\khost.exe"= UDP:c:\program files\kontiki\khost.exe:Delivery Manager
"UDP Query User{4F99349B-2AA9-41E5-BAC2-5FD13BEA8EA5}c:\\program files\\kontiki\\khost.exe"= TCP:c:\program files\kontiki\khost.exe:Delivery Manager
"{5EB91EDF-A965-4380-806B-8BCB3FC63ECD}"= UDP:c:\program files\DNA\btdna.exe:DNA
"{F6392135-530B-4187-941B-497E69913B9F}"= TCP:c:\program files\DNA\btdna.exe:DNA
"{1FE87B04-674D-4D6D-9634-E0463343D336}"= UDP:c:\program files\BitTorrent\bittorrent.exe:BitTorrent
"{7E26E1BC-25A0-4522-B69F-A5D233B12604}"= TCP:c:\program files\BitTorrent\bittorrent.exe:BitTorrent

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\RestrictedServices\Static\System]
"DFSR-1"= RPort=5722|UDP:%SystemRoot%\system32\svchost.exe|Svc=DFSR:Allow inbound TCP traffic|

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile\AuthorizedApplications\List]
"c:\\Program Files\\BitTorrent\\bittorrent.exe"= c:\program files\BitTorrent\bittorrent.exe:*:Enabled:BitTorrent

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2008-12-07 78416]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\DRIVERS\aswFsBlk.sys [2008-12-07 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\DRIVERS\aswMonFlt.sys [2008-12-07 51280]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\DRIVERS\RTL8187B.sys [2007-08-31 283136]
R3 SiS6350;SiS6350;c:\windows\system32\DRIVERS\SISGRKMD.sys [2007-08-31 452096]
R3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;c:\windows\system32\DRIVERS\SiSGB6.sys [2007-08-31 46592]
S3 netr73;RT73 USB Wireless LAN Card Driver for Vista;c:\windows\system32\DRIVERS\netr73.sys [2007-08-31 351232]
.
Contents of the 'Scheduled Tasks' folder

2008-12-07 c:\windows\Tasks\User_Feed_Synchronization-{6435A405-8B31-4DAF-964B-54A0941899BF}.job
- c:\windows\system32\msfeedssync.exe [2006-11-02 09:45]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.virginmedia.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
FireFox -: Profile - c:\users\Ian\AppData\Roaming\Mozilla\Firefox\Profiles\vifu59mz.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxp://www.virginmedia.com/
FF -: plugin - c:\program files\Adobe\Acrobat 7.0\Reader\browser\nppdf32.dll
FF -: plugin - c:\program files\DNA\plugins\npbtdna.dll
FF -: plugin - c:\program files\iTunes\Mozilla Plugins\npitunes.dll
FF -: plugin - c:\users\Ian\Program Files\DNA\plugins\npbtdna.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-08 21:12:34
Windows 6.0.6000 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-12-08 21:14:20
ComboFix-quarantined-files.txt 2008-12-08 21:14:16
ComboFix2.txt 2008-12-08 15:13:37

Pre-Run: 70,704,689,152 bytes free
Post-Run: 70,381,109,248 bytes free

193 --- E O F --- 2008-12-04 22:39:30

Nope, looks good now.
Delete this folder:
C:\_OTMoveIt


Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 11.
  
• Select the first option where it says "Java SE Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  - Examples of older versions in Add or Remove Programs:
  - Java 2 Runtime Environment, SE v1.4.2
  - J2SE Runtime Environment 5.0
  - J2SE Runtime Environment 5.0 Update 2
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
  

Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from here

• First, unzip it.
  
• Then run JavaRa.
  
• Select English from the drop down menu and press Select.
  
• This will open JavaRa.
  
• Press Remove older versions
  
• Press yes to the prompt.
  
• It will make a log file of what it's removed.
  
• Copy and paste the log back here.
  

I've done everything you asked but JavaRa did not give me a log file and I cannot find it anywhere.

Okay, doesn't matter.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.


Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

Thank you very much for all your help and advice.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.