Another Trojan Calling Itself Zlob.G

Get fake Windows Security Alert saying Windows Firewall has blocked Trojan.Zlob.G. Clicking on protect button in alert screen opens browser to bad link removed. Malware causes any browser to crash and closes antimalware utilities such as Comodo BOClean. McAfee scan does not detect anything.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:51:36 AM, on 12/6/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\ico.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Windows\System32\Pmxmiced.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Users\Constance E. Nickel\Desktop\HiJackThis.exe
C:\Windows\System32\mobsync.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\Ad-Watch.exe
O4 - HKLM\..\Run: [BOC-427] C:\PROGRA~1\Comodo\CBOClean\BOC427.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll (file missing)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software GmbH - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10211 bytes

Uninstall list file available if needed.

Hello.
Please disable Ad-Watch, as it may interfere with combofix.. You can re-enable it after your computer is clean.

To disable Ad-Watch:

1. Right click on the Ad-Watch icon in the system tray and select "Restore Ad-Watch".
2. At the bottom of the screen there will be two checkable items called "Active" and "Automatic".

Active: Switches Monitoring On or Off without closing
Automatic: Switches Automatic Blocking On or Off

3. Uncheck (red X) both items.

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts, but select NO when asked to install the recovery console.
3. When finished, it shall produce a log for you. Post that log in your next reply.

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

ComboFix 08-12-05.06 - Constance E. Nickel 2008-12-06 12:23:03.1 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2138 [GMT -5:00]
Running from: c:\users\Constance E. Nickel\Desktop\ComboFix.exe
* Resident AV is active

.

((((((((((((((((((((((((( Files Created from 2008-11-06 to 2008-12-06 )))))))))))))))))))))))))))))))
.

2008-12-06 11:48 . 2008-12-06 11:48 0 --ah----- c:\windows\System32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-12-06 02:33 . 2008-12-06 04:39 d-------- c:\users\All Users\BOC427
2008-12-06 02:33 . 2008-12-06 04:39 d-------- c:\programdata\BOC427
2008-12-06 02:33 . 2008-12-06 02:33 393 --a------ c:\windows\BOC427.INI
2008-12-03 12:33 . 2008-10-16 16:13 1,809,944 --a------ c:\windows\System32\wuaueng.dll
2008-12-03 12:33 . 2008-10-16 15:56 1,524,736 --a------ c:\windows\System32\wucltux.dll
2008-12-03 12:33 . 2008-10-16 16:12 561,688 --a------ c:\windows\System32\wuapi.dll
2008-12-03 12:33 . 2008-10-16 14:08 162,064 --a------ c:\windows\System32\wuwebv.dll
2008-12-03 12:33 . 2008-10-16 15:55 83,456 --a------ c:\windows\System32\wudriver.dll
2008-12-03 12:33 . 2008-10-16 16:09 51,224 --a------ c:\windows\System32\wuauclt.exe
2008-12-03 12:33 . 2008-10-16 16:09 43,544 --a------ c:\windows\System32\wups2.dll
2008-12-03 12:33 . 2008-10-16 16:08 34,328 --a------ c:\windows\System32\wups.dll
2008-12-03 12:33 . 2008-10-16 13:56 31,232 --a------ c:\windows\System32\wuapp.exe
2008-11-26 09:45 . 2008-08-27 22:40 712,704 --a------ c:\windows\System32\WindowsCodecs.dll
2008-11-26 09:45 . 2008-08-27 22:40 425,472 --a------ c:\windows\System32\PhotoMetadataHandler.dll
2008-11-26 09:45 . 2008-08-27 22:40 347,136 --a------ c:\windows\System32\WindowsCodecsExt.dll
2008-11-26 09:45 . 2008-10-21 22:57 241,152 --a------ c:\windows\System32\PortableDeviceApi.dll
2008-11-26 09:44 . 2008-10-21 00:25 1,645,568 --a------ c:\windows\System32\connect.dll
2008-11-19 23:14 . 2008-12-05 21:52 d-------- c:\users\Constance E. Nickel\AppData\Roaming\Free-backup.info
2008-11-12 20:11 . 2008-08-26 20:05 212,480 --a------ c:\windows\System32\drivers\mrxsmb10.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-06 07:33 --------- d-----w c:\program files\Comodo
2008-12-06 06:02 --------- d-----w c:\program files\Spybot - Search & Destroy
2008-12-06 02:52 --------- d-----w c:\users\Constance E. Nickel\AppData\Roaming\Media Center Programs
2008-12-05 16:16 --------- d-----w c:\program files\McAfee
2008-11-26 16:22 31 ----a-w c:\users\Constance E. Nickel\jagex_runescape_preferences.dat
2008-11-24 02:01 --------- d-----w c:\programdata\Microsoft Help
2008-10-26 04:47 --------- d-----w c:\program files\Google
2008-10-16 01:08 --------- d-----w c:\program files\Windows Mail
2008-10-02 03:49 827,392 ----a-w c:\windows\System32\wininet.dll
2008-09-30 21:43 1,286,152 ----a-w c:\windows\System32\msxml4.dll
2008-09-18 05:09 3,601,464 ----a-w c:\windows\System32\ntkrnlpa.exe
2008-09-18 05:09 3,549,240 ----a-w c:\windows\System32\ntoskrnl.exe
2008-09-18 04:56 147,456 ----a-w c:\windows\System32\Faultrep.dll
2008-09-18 04:56 125,952 ----a-w c:\windows\System32\wersvc.dll
2008-09-18 02:16 2,032,640 ----a-w c:\windows\System32\win32k.sys
2008-08-20 16:17 174 --sha-w c:\program files\desktop.ini
2008-08-17 17:34 61,224 ----a-w c:\users\Constance E. Nickel\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"RoboForm"="c:\program files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2008-09-28 160592]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-10-25 68856]
"Smax4v"="c:\users\Constance E. Nickel\AppData\Roaming\Google\windep.exe" [2008-12-05 128000]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-11 40048]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-08-17 29744]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-11-01 582992]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-05-27 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-05-27 8429568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-05-27 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\Ad-Watch.exe" [2008-11-21 2468200]
"BOC-427"="c:\progra~1\Comodo\CBOClean\BOC427.exe" [2008-07-14 351480]
"RtHDVCpl"="RtHDVCpl.exe" [2007-05-11 c:\windows\RtHDVCpl.exe]
"PMX Daemon"="ICO.EXE" [2006-11-08 c:\windows\System32\ico.exe]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-09-17 50688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~2\GOEC62~1.DLL

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
SecurityProviders credssp.dll, msansspc.dll, digeste.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
--a------ 2007-03-15 11:09 460784 c:\program files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
--a------ 2008-08-13 17:32 206064 c:\program files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
--a------ 2007-11-15 08:24 16384 c:\program files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ECenter]
--a------ 2007-03-16 05:20 17920 c:\dell\E-Center\EULALauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{C7EE9F36-F43D-4D95-AEF2-D68A543FF84F}"= UDP:c:\program files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{E83DD559-8B9E-4427-9B02-DCEA7AF89EA4}"= TCP:c:\program files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{2F82580B-1524-42C7-A897-E0BC95AE7A05}"= UDP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{2C069CD9-C2E2-4141-9416-E25BCDD5CA4B}"= TCP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
"EnableFirewall"= 0 (0x0)

R2 BOCore;BOCore;c:\program files\Comodo\CBOClean\BOCORE.exe [2008-12-06 73464]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\DRIVERS\pmxmouse.sys [2007-09-17 23232]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\DRIVERS\pmxusblf.sys [2007-09-17 19008]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;"c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-09-17 29744]
S3 GoToAssist;GoToAssist;"c:\program files\Citrix\GoToAssist\514\g2aservice.exe" Start=service [2008-08-17 16680]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
UxTuneUp

*Newly Created Service* - AD-WATCH_REGISTRY_FILTER
*Newly Created Service* - CATCHME
.
Contents of the 'Scheduled Tasks' folder

2008-12-06 c:\windows\Tasks\1-Click Maintenance.job
- c:\program files\TuneUp Utilities 2008\OneClickStarter.exe [2008-06-20 08:09]

2008-11-15 c:\windows\Tasks\McDefragTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 12:32]

2008-12-01 c:\windows\Tasks\McQcTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 12:32]
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run- - (no file)
Notify-GoToAssist - c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1070918
IE: Customize Menu - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
FireFox -: Profile - c:\users\Constance E. Nickel\AppData\Roaming\Mozilla\Firefox\Profiles\qzy9erlg.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxps://login.yahoo.com/config/login_verify2?&.src=ym
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava11.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava12.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava13.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava14.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava32.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjpi160.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npoji610.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-06 12:25:57
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-12-06 12:27:23
ComboFix-quarantined-files.txt 2008-12-06 17:27:20

Pre-Run: 398,341,222,400 bytes free
Post-Run: 398,396,485,632 bytes free

154 --- E O F --- 2008-12-04 15:57:59

Now open a new notepad file.
Input this into the notepad file:

File::
c:\users\Constance E. Nickel\AppData\Roaming\Google\windep.exe

Registry::
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Smax4v"=-

Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix.exe again, agree to it's terms and allow it to run, it may want to reboot after it's done. Post the resulting log back here.

ComboFix 08-12-06.01 - Constance E. Nickel 2008-12-06 13:26:46.2 - NTFSx86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2237 [GMT -5:00]
Running from: c:\users\Constance E. Nickel\Desktop\ComboFix.exe
Command switches used :: c:\users\Constance E. Nickel\Desktop\CFscript.txt
* Resident AV is active


FILE ::
c:\users\Constance E. Nickel\AppData\Roaming\Google\windep.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\Constance E. Nickel\AppData\Roaming\Google\windep.exe

.
((((((((((((((((((((((((( Files Created from 2008-11-06 to 2008-12-06 )))))))))))))))))))))))))))))))
.

2008-12-06 11:48 . 2008-12-06 11:48 0 --ah----- c:\windows\System32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-12-06 02:33 . 2008-12-06 04:39 d-------- c:\users\All Users\BOC427
2008-12-06 02:33 . 2008-12-06 04:39 d-------- c:\programdata\BOC427
2008-12-06 02:33 . 2008-12-06 02:33 393 --a------ c:\windows\BOC427.INI
2008-12-03 12:33 . 2008-10-16 16:13 1,809,944 --a------ c:\windows\System32\wuaueng.dll
2008-12-03 12:33 . 2008-10-16 15:56 1,524,736 --a------ c:\windows\System32\wucltux.dll
2008-12-03 12:33 . 2008-10-16 16:12 561,688 --a------ c:\windows\System32\wuapi.dll
2008-12-03 12:33 . 2008-10-16 14:08 162,064 --a------ c:\windows\System32\wuwebv.dll
2008-12-03 12:33 . 2008-10-16 15:55 83,456 --a------ c:\windows\System32\wudriver.dll
2008-12-03 12:33 . 2008-10-16 16:09 51,224 --a------ c:\windows\System32\wuauclt.exe
2008-12-03 12:33 . 2008-10-16 16:09 43,544 --a------ c:\windows\System32\wups2.dll
2008-12-03 12:33 . 2008-10-16 16:08 34,328 --a------ c:\windows\System32\wups.dll
2008-12-03 12:33 . 2008-10-16 13:56 31,232 --a------ c:\windows\System32\wuapp.exe
2008-11-26 09:45 . 2008-08-27 22:40 712,704 --a------ c:\windows\System32\WindowsCodecs.dll
2008-11-26 09:45 . 2008-08-27 22:40 425,472 --a------ c:\windows\System32\PhotoMetadataHandler.dll
2008-11-26 09:45 . 2008-08-27 22:40 347,136 --a------ c:\windows\System32\WindowsCodecsExt.dll
2008-11-26 09:45 . 2008-10-21 22:57 241,152 --a------ c:\windows\System32\PortableDeviceApi.dll
2008-11-26 09:44 . 2008-10-21 00:25 1,645,568 --a------ c:\windows\System32\connect.dll
2008-11-19 23:14 . 2008-12-05 21:52 d-------- c:\users\Constance E. Nickel\AppData\Roaming\Free-backup.info
2008-11-12 20:11 . 2008-08-26 20:05 212,480 --a------ c:\windows\System32\drivers\mrxsmb10.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-12-06 07:33 --------- d-----w c:\program files\Comodo
2008-12-06 06:02 --------- d-----w c:\program files\Spybot - Search & Destroy
2008-12-06 02:52 --------- d-----w c:\users\Constance E. Nickel\AppData\Roaming\Media Center Programs
2008-12-05 16:16 --------- d-----w c:\program files\McAfee
2008-11-26 16:22 31 ----a-w c:\users\Constance E. Nickel\jagex_runescape_preferences.dat
2008-11-24 02:01 --------- d-----w c:\programdata\Microsoft Help
2008-10-26 04:47 --------- d-----w c:\program files\Google
2008-10-16 01:08 --------- d-----w c:\program files\Windows Mail
2008-10-02 03:49 827,392 ----a-w c:\windows\System32\wininet.dll
2008-09-30 21:43 1,286,152 ----a-w c:\windows\System32\msxml4.dll
2008-09-18 05:09 3,601,464 ----a-w c:\windows\System32\ntkrnlpa.exe
2008-09-18 05:09 3,549,240 ----a-w c:\windows\System32\ntoskrnl.exe
2008-09-18 04:56 147,456 ----a-w c:\windows\System32\Faultrep.dll
2008-09-18 04:56 125,952 ----a-w c:\windows\System32\wersvc.dll
2008-09-18 02:16 2,032,640 ----a-w c:\windows\System32\win32k.sys
2008-08-20 16:17 174 --sha-w c:\program files\desktop.ini
2008-08-17 17:34 61,224 ----a-w c:\users\Constance E. Nickel\GoToAssistDownloadHelper.exe
.

((((((((((((((((((((((((((((( snapshot@2008-12-06_12.26.29.80 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-12-06 17:19:28 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2008-12-06 18:23:00 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
- 2008-12-06 17:19:28 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2008-12-06 18:23:00 2,048 --sha-w c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2008-12-06 17:25:50 262,144 --sha-w c:\windows\ServiceProfiles\LocalService\ntuser.dat
+ 2008-12-06 18:26:17 262,144 --sha-w c:\windows\ServiceProfiles\LocalService\ntuser.dat
- 2008-12-06 17:25:40 262,144 --sha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat
+ 2008-12-06 18:28:54 262,144 --sha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat
+ 2008-12-06 18:28:54 262,144 ---ha-w c:\windows\ServiceProfiles\NetworkService\ntuser.dat.LOG1
- 2008-12-06 17:19:28 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2008-12-06 18:23:29 16,384 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2008-12-06 17:19:28 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-12-06 18:23:29 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
- 2008-12-06 17:19:28 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2008-12-06 18:23:29 32,768 --sha-w c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
- 2008-12-06 17:22:48 262,144 ----a-w c:\windows\System32\config\systemprofile\ntuser.dat
+ 2008-12-06 18:26:12 262,144 ----a-w c:\windows\System32\config\systemprofile\ntuser.dat
- 2008-12-06 17:25:41 101,144 ----a-w c:\windows\System32\perfc009.dat
+ 2008-12-06 18:21:05 101,144 ----a-w c:\windows\System32\perfc009.dat
- 2008-12-06 17:25:41 595,446 ----a-w c:\windows\System32\perfh009.dat
+ 2008-12-06 18:21:05 595,446 ----a-w c:\windows\System32\perfh009.dat
- 2008-12-06 17:21:31 7,032 ----a-w c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1417292837-3912823613-3213648943-1000_UserData.bin
+ 2008-12-06 18:25:05 7,064 ----a-w c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-1417292837-3912823613-3213648943-1000_UserData.bin
- 2008-12-06 17:21:31 59,486 ----a-w c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
+ 2008-12-06 18:25:05 59,730 ----a-w c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2008-12-06 16:48:33 34,236 ----a-w c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2008-12-06 17:37:36 34,276 ----a-w c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"RoboForm"="c:\program files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [2008-09-28 160592]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-10-25 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-05-11 40048]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-08-17 29744]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2007-11-01 582992]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-08-13 206064]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"NvSvc"="c:\windows\system32\nvsvc.dll" [2007-05-27 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-05-27 8429568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-05-27 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]
"Ad-Watch"="c:\program files\Lavasoft\Ad-Aware\Ad-Watch.exe" [2008-11-21 2468200]
"BOC-427"="c:\progra~1\Comodo\CBOClean\BOC427.exe" [2008-07-14 351480]
"RtHDVCpl"="RtHDVCpl.exe" [2007-05-11 c:\windows\RtHDVCpl.exe]
"PMX Daemon"="ICO.EXE" [2006-11-08 c:\windows\System32\ico.exe]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-09-17 50688]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~2\GOEC62~1.DLL

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
SecurityProviders credssp.dll, msansspc.dll, digeste.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
--a------ 2007-03-15 11:09 460784 c:\program files\DellSupport\DSAgnt.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupportCenter]
--a------ 2008-08-13 17:32 206064 c:\program files\Dell Support Center\bin\sprtcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dscactivate]
--a------ 2007-11-15 08:24 16384 c:\program files\Dell Support Center\gs_agent\custom\dsca.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ECenter]
--a------ 2007-03-16 05:20 17920 c:\dell\E-Center\EULALauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
"{C7EE9F36-F43D-4D95-AEF2-D68A543FF84F}"= UDP:c:\program files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{E83DD559-8B9E-4427-9B02-DCEA7AF89EA4}"= TCP:c:\program files\Common Files\McAfee\MNA\McNASvc.exe:McAfee Network Agent
"{2F82580B-1524-42C7-A897-E0BC95AE7A05}"= UDP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
"{2C069CD9-C2E2-4141-9416-E25BCDD5CA4B}"= TCP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\StandardProfile]
"EnableFirewall"= 0 (0x0)

R2 BOCore;BOCore;c:\program files\Comodo\CBOClean\BOCORE.exe [2008-12-06 73464]
R3 pmxmouse;PMXMOUSE;c:\windows\system32\DRIVERS\pmxmouse.sys [2007-09-17 23232]
R3 pmxusblf;PMXUSBLF;c:\windows\system32\DRIVERS\pmxusblf.sys [2007-09-17 19008]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;"c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-09-17 29744]
S3 GoToAssist;GoToAssist;"c:\program files\Citrix\GoToAssist\514\g2aservice.exe" Start=service [2008-08-17 16680]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
UxTuneUp

*Newly Created Service* - AD-WATCH_REGISTRY_FILTER
.
Contents of the 'Scheduled Tasks' folder

2008-12-06 c:\windows\Tasks\1-Click Maintenance.job
- c:\program files\TuneUp Utilities 2008\OneClickStarter.exe [2008-06-20 08:09]

2008-11-15 c:\windows\Tasks\McDefragTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 12:32]

2008-12-01 c:\windows\Tasks\McQcTask.job
- c:\program files\mcafee\mqc\QcConsol.exe [2007-12-04 12:32]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1070918
IE: Customize Menu - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
FireFox -: Profile - c:\users\Constance E. Nickel\AppData\Roaming\Mozilla\Firefox\Profiles\qzy9erlg.default\
FireFox -: prefs.js - STARTUP.HOMEPAGE - hxxps://login.yahoo.com/config/login_verify2?&.src=ym
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava11.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava12.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava13.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava14.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjava32.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npjpi160.dll
FF -: plugin - c:\program files\Java\jre1.6.0\bin\npoji610.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-06 13:28:53
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-12-06 13:30:19
ComboFix-quarantined-files.txt 2008-12-06 18:30:16
ComboFix2.txt 2008-12-06 17:27:26

Pre-Run: 467,412,766,720 bytes free
Post-Run: 467,387,981,824 bytes free

186 --- E O F --- 2008-12-04 15:57:59

Hello.
Looks good now, what problems remain?

Everything seems good at the moment. Will post back if any problems recur. A thousand thank yous!!

Hello.
I will post some prevention tips soon, but we aren't done yet.
Delete this folder in bold:
C:\Qoobox

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 11.
  
• Select the first option where it says "Java SE Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  - Examples of older versions in Add or Remove Programs:
  - Java 2 Runtime Environment, SE v1.4.2
  - J2SE Runtime Environment 5.0
  - J2SE Runtime Environment 5.0 Update 2
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
  

Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from here

• First, unzip it.
  
• Then run JavaRa.
  
• Select English from the drop down menu and press Select.
  
• This will open JavaRa.
  
• Press Remove older versions
  
• Press yes to the prompt.
  
• It will make a log file of what it's removed.
  
• Copy and paste the log back here.
  

Followed instructions. When I ran JavaRa, it said that a log file called JavaRa.log would be created on C: drive and would be opened. No log file opened, and a search doesn't turn up any log file.

It's okay, doesn't matter. Old versions have still been removed.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

All done. Many thanks for sharing your expertise.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.