I have been having trouble with my computer with no help from norton. Norton keeps finding a Backdoor.Tidserv!inf as well as a trojan horse. The wonderful people on tech support for symantec told me to either renew my subscription, or do it myself. Thats what brings me here. My computer has been slowing down lately especially with internet use. Also i have been having trouble updating my virus definitions. I downloaded AVG to see if it was norton and i have been having the same troubles with the update for them as well. I also have an adware program that i use and i am having problems updating that as well.
Here is the HijackThis Log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:09 PM, on 12/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
C:\Program Files\Sony\Sony TV Tuner Library\SMceMan.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Sony\Sony TV Tuner Library\RM_SV.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Razer Barracuda AC-1 Gaming Audio Card\Customapp\PROGRAM\RAZER BARRACUDA AC-1 GAMING AUDIO CARD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\1223546027\ee\AOLSoftware.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Roxio Creator 2009 Ultimate\5.0\CPMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\DNA\btdna.exe
C:\Documents and Settings\John\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\PROGRA~1\AOL9~1.1\waol.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\PROGRA~1\AOL9~1.1\shellmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AVG\AVG8\setup.exe
C:\Documents and Settings\John\Desktop\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
bytes
Here is the HijackThis Log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:23:09 PM, on 12/1/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
C:\Program Files\Sony\Sony TV Tuner Library\SMceMan.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Sony\Sony TV Tuner Library\RM_SV.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Sony\VAIO Update 2\VAIOUpdt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Razer Barracuda AC-1 Gaming Audio Card\Customapp\PROGRAM\RAZER BARRACUDA AC-1 GAMING AUDIO CARD.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\1223546027\ee\AOLSoftware.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Roxio Creator 2009 Ultimate\5.0\CPMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\DNA\btdna.exe
C:\Documents and Settings\John\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\PROGRA~1\AOL9~1.1\waol.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\PROGRA~1\AOL9~1.1\shellmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AVG\AVG8\setup.exe
C:\Documents and Settings\John\Desktop\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
R3 - URLSearchHook: AOLSearchHook Class - {54EB34EA-E6BE-4CFD-9F4F-C4A0C2EAFA22} - C:\Program Files\AIM Search\AOLSearch.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
bytes