Hello and welcome to Geek Police!
If it's your first time here, you may want to read our New Members Guide before we get started. You must Register for FREE and be logged in to post Logs and receive Professional help for free.
To learn more about our malware removal services, visit this page.
If it's your first time here, you may want to read our New Members Guide before we get started. You must Register for FREE and be logged in to post Logs and receive Professional help for free.
To learn more about our malware removal services, visit this page.
NOTICE: The following instructions are for PC users. If you are a user of MAC, iOS devices (iPhone, iPad, etc.), or Android devices, please post a new topic, and tell us about your problem, what device you are on, and what operating system/version it is.
FIRST INSTRUCTIONS:
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
To create a New Topic, hit the New Topic at the top or bottom of this post, or press this button: OPEN A NEW TOPIC. Explain your issues, post the logs, and wait for an expert.
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
To create a New Topic, hit the New Topic at the top or bottom of this post, or press this button: OPEN A NEW TOPIC. Explain your issues, post the logs, and wait for an expert.
Please be patient while waiting for help. We try to respond to your posts within 24 hours.
Note:
Note:
- Some log files may be long and require over 2 posts to be completely posted, please make sure you do not miss out any part of the logs.
- You will receive an email when you a reply has been made to your post. If you have lost track of your post, click the View My Posts link on the GeekPolice main page.
or click here. - All instructions provided in this forum are specially written for a specific computer, and you should never follow them unless otherwise stated.
- Those qualified to help you are Administrators, Captains, and Tech Officers. Anyone else should be ignored.
Last edited by Dr Jay on 13th February 2017, 7:54 pm; edited 35 times in total (Reason for editing : Full revamping of all instructions. Added support for mobile devices.)
