Help with audio on laptop

Hello, I have a an asus Windows 10 laptop, the volume hasn't worked in months.   I am seeking help. It just keeps saying the speaker, headset or headphone is unplugged. Any ideas?

Hi @bayside

Have you uninstall and install latest version of audio card driver?

I just notice something to verify it can you open Device Manager by typing Devmgmt.msc into Start Menu and please post a screenshot of the Device Manager .

Is this what you are looking for?  I

I think that sound device is not the laptop sound device it's part of the AMD graphic card driver i have one as well and there is no way to use it.

Can you please download the audio card driver from your laptop manufacturer website. If you need help with downloading correct Audio card driver please let me know.

I went to hear...

Last edited by bayside on 25th April 2018, 9:30 pm; edited 1 time in total

It won't let me submit links....

You need to input model name.

How to Find Model Name

If you are still having problem please let me know.

I got that... the model is X555DA. Where do I download though?

Sorry give me few minutes looks like Asus does not provide drivers for you laptop.

I thing you got the wrong model name as there is no such a product can you please execute the batch script and attach the batch script output to your next post.

http://www.geekpolice.net/t31101-system-log-collector-batch-script

Okay, i think there is something wrong with the Asus driver download site when i try to browse for the device drivers using Firefox it was not giving me any options to download any device drivers i have tried the link with Internet Explorer and i got the audio driver.


Windows 8.1 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Audio/Audio_Conexant_Win81_64_VER866557.zip?_ga=2.263315212.189103246.1524694692-1679777177.1524694692

Windows 10 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8661655.zip?_ga=2.95411484.189103246.1524694692-1679777177.1524694692

How is everything progressing, do you need more assistant on this issue?

One thing, when I signed up it wouldn't let me leave the box to nothing, so I just chose "64-bit" since I didn't know. Will that affect it any?

The 32-bit version of Windows is not compatible with 64-bit drivers and programs and 64-bit version of Windows not compatible with 32-bit drivers.

Can you please provide me with the operating system information. You can type Msinfo32 into Start Menu and press Enter key to open System Information window, can you please post a screenshot of the "System Summary" window.

Try installing 64-bit version of Windows 10 audio card driver if it wont install then install 32-bit version of Windows 10 audio card driver.

I already post link to 64-bit version of Windows 10 audio card driver.

Windows 10 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8661655.zip?_ga=2.95411484.189103246.1524694692-1679777177.1524694692

Downloaded Windows 10 64-bit, now what?

Thanks for sticking with me here...  

You are very welcome!

Hold on please i'm also downloading the driver so i can guide you better.

Okay please unzip the driver if you right-click the downloaded driver .zip archive you would get a option to extract the .zip archive. After extracting the audio drive files, double click Setup.exe file and follow the instructions to install the driver.

@bayside i'm sorry but i have to go, can you please update me in your progress.

sorry, I'm multitaksing, I'll catch you later

No problem, i will be online in few hours i hope to see you then.

When you do see this... What do i click here?

Please double-click Setup file.

That version won't install, do you have the link to the 32-bit version?

There is no 32-bit version of this audio driver.

Please press Windows Key + Pause/Break key to open system properties. You can also open system properties by typing Control Panel and select "Control Panel" in the search result. From Control Panel click System  to open system properties and please post a screenshot of system properties window.

Can you also please post a screenshot of the audio driver installation error message.

Sorry about the delay.

Hi @bayside

You are using 64-bit version of Windows 10, its not the audio driver causing the problem its the malfunctioning audio card causing the problem. Let's reset the BIOS settings to its factory default settings and try reinstalling audio driver again and if it fails to install again then you have no choice but to contact the Asus technical service.

Restart your laptop and soon as it powers back on press F12 key during the post.

Use the directional keys to select Save & Exit tab, select Restore Defaults option and press Enter key. After resetting the BIOS to its factory default settings save the changes and exit BIOS.

 

Try installing the audio driver again also try installing below driver if both fails to install then you will have to contact Asus technical service.

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

As soon as it turns on, I hit the F12 key. However it just continues to the login screen. This has been such a pain in the a$$, I'm sure for you too.   

Thanks @bayside, i'm use to dealing with worst so you can say i'm use to it.

When i was reading your laptop manual there is a guide there for accessing BIOS setup and the guide said press F12 key to access BIOS setup. Try F2 key also some computers soon as its power on will display a manufacturer logo alone with which key to press to access BIOS setup.

How is everything progressing, do you need more assistant on this issue?

I tried pressing both, and nothing. I gotta concentrate on my work for now.

When you free try installing below driver if it fails as well then please contact Asus technical service.

http://12244.wpc.azureedge.net/8012244/drivers/rtdrivers/pc/audio/0009-64bit_Win7_Win8_Win81_Win10_R282.exe

Yep, failed. How damn annyoing. Thanks for the effort anyways.

Sorry there's no way for me to guide you to repair failed hardware.

You are very welcome!

If I wiped the entire computer, and put it back to factory settings, would that change anything?

No it will not repair failed audio controller this is a hardware issue not a software we all ready tried installing correct driver but driver does not detect the audio controller so it looks like its not working any longer.

There are external audio cards you can purchase.

https://www.bestproducts.com/tech/gadgets/g1422/external-sound-cards-for-pc-or-mac/

would a 10 dollar one work?

Below audio card will work with Windows, please read the comments at below link.

https://www.amazon.com/TeckNet-Aluminum-External-Adapter-Windows/dp/B014DNVUG2