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Help with audio on laptop

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descriptionHelp with audio on laptop

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Hello, I have a an asus Windows 10 laptop, the volume hasn't worked in months. Please (puppy eyes)  I am seeking help. It just keeps saying the speaker, headset or headphone is unplugged. Any ideas?

descriptionRe: Help with audio on laptop

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Hi @bayside

Have you uninstall and install latest version of audio card driver?

descriptionRe: Help with audio on laptop

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I just notice something to verify it can you open Device Manager by typing Devmgmt.msc into Start Menu and please post a screenshot of the Device Manager .

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Is this what you are looking for?  I


descriptionRe: Help with audio on laptop

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I think that sound device is not the laptop sound device it's part of the AMD graphic card driver i have one as well and there is no way to use it.

Can you please download the audio card driver from your laptop manufacturer website. If you need help with downloading correct Audio card driver please let me know.

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Download the latest drivers, software, firmware and user manuals.

descriptionRe: Help with audio on laptop

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I went to hear...

Last edited by bayside on 25th April 2018, 9:30 pm; edited 1 time in total

descriptionRe: Help with audio on laptop

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It won't let me submit links....

descriptionRe: Help with audio on laptop

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You need to input model name.

How to Find Model Name

descriptionRe: Help with audio on laptop

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If you are still having problem please let me know.

descriptionRe: Help with audio on laptop

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I got that... the model is X555DA. Where do I download though?

descriptionRe: Help with audio on laptop

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Sorry give me few minutes looks like Asus does not provide drivers for you laptop.

descriptionRe: Help with audio on laptop

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I thing you got the wrong model name as there is no such a product can you please execute the batch script and attach the batch script output to your next post.

http://www.geekpolice.net/t31101-system-log-collector-batch-script

descriptionRe: Help with audio on laptop

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Okay, i think there is something wrong with the Asus driver download site when i try to browse for the device drivers using Firefox it was not giving me any options to download any device drivers i have tried the link with Internet Explorer and i got the audio driver.


Windows 8.1 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/Audio/Audio_Conexant_Win81_64_VER866557.zip?_ga=2.263315212.189103246.1524694692-1679777177.1524694692

Windows 10 64-bit
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/Audio/Audio_Conexant_Win10_64_VER8661655.zip?_ga=2.95411484.189103246.1524694692-1679777177.1524694692

descriptionRe: Help with audio on laptop

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How is everything progressing, do you need more assistant on this issue?
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