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Multiple issues

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descriptionRe: Multiple issues

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Here's the CBS file
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CBS.txt

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descriptionRe: Multiple issues

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Windows System files are not corrupted that's very good, please continue with other instructions.

descriptionRe: Multiple issues

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Hi again

So i've gone through the 3 steps, including the clean boot.  After disabling all the services, and a clean boot, the issues I was having still seem to be present.

Kind regards

descriptionRe: Multiple issues

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Restore Windows Services To Default Startup Settings

Please try below programs one at time.

Download and run the Windows Update Troubleshooter.
https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter


Automatically reset Windows Update components
https://support.microsoft.com/en-us/kb/971058

System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821)
https://www.microsoft.com/en-us/download/details.aspx?id=20858

System Update Readiness Tool for Windows 7 (KB947821)
https://www.microsoft.com/en-us/download/details.aspx?id=3132

Reset Windows Update Components

Boot your computer in Safe Mode and let us know how computer works.

1. Immediately after the computer is powered on or restarted (usually after you hear your computer beep), tap the F8 key in 1 second intervals.

2. After your computer displays hardware information and runs a memory test, the Advanced Boot Options menu will appear.

3. Use the arrow keys to select Safe Mode press ENTER.

descriptionRe: Multiple issues

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Forget to add that you should select Normal Startup from System Configuration.

descriptionRe: Multiple issues

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I've done all of those, about to boot into safe mode, but the reset windows update components failed.  Shall  I upload the log file?

descriptionRe: Multiple issues

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Yes please upload the log file.

descriptionRe: Multiple issues

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Something telling me its either third-part antivirus or firewall causing the issue have you tried uninstalling them both.

descriptionRe: Multiple issues

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Here's the log

I haven't tried uninstalling my Anti-Virus.  I have Kaspersky and ZoneAlarm firewall installed.
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WinUpResetLog.txt

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descriptionRe: Multiple issues

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You should backup your settings and uninstall all third-party antivirus and firewall programs this is the only way to be sure they are not the cause of the problems.

descriptionRe: Multiple issues

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Ok I will try that, so I should uninstall Kaspersky and Zone Alarm?  I won't then have a default antivirus program.  I was considering changing from Kaspersky anyway.

descriptionRe: Multiple issues

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Yes uninstall them both make sure to disconnect from internet before uninstalling both. You should be okay even you are connected to internet as long as you don't visit websites that you don't trust.

descriptionRe: Multiple issues

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Do you get error message when you try to install Windows updates and programs, if you do please let us view the error messages.

descriptionRe: Multiple issues

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No error message for that, but after uninstalling zone alarm and kaspersky and rebooting, I have no wireless internet. The wireless icon says no supported wi-fi adapters available in the system. I’ve checked in device manager and there it says the drivers can’t be loaded. Errors appear on all the options there. I’m on my mobile currently.

descriptionRe: Multiple issues

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Sorry i don't understand what do you mean by "appear on all the options there."  Do you mean all device drivers are displaying same error message in Device Manager?

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