Sick Laptop

Please do this for me. Open your Task Manager and leave it open. The next time it freezes, see if you access the Task Manager and try to determine what is using the most memory.

Download Combofix from any of the links below, and save it to your DESKTOP.
If your version of Windows defaults to you download folder you will need to copy it to your desktop.

Link 1
Link 2
Link 3

To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.

• Close any open windows and double click ComboFix.exe to run it.
  
  You will see the following image:
  

Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

ComboFix 13-11-27.01 - Candi 11/28/2013 19:03:41.2.2 - x64
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4085.1970 [GMT -8:00]
Running from: c:\users\Candi\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
---- Previous Run -------
.
c:\users\Candi\GoToAssistDownloadHelper.exe
c:\users\Public\adwcleaner.exe
c:\users\Public\mbam-setup.exe
c:\users\Public\SecurityCheck (1).exe
c:\users\Public\SecurityCheck.exe
c:\windows\COUPon~1.ocx
.
.
((((((((((((((((((((((((( Files Created from 2013-10-28 to 2013-11-29 )))))))))))))))))))))))))))))))
.
.
2013-11-29 03:12 . 2013-11-29 03:16 -------- d-----w- c:\users\Candi\AppData\Local\temp
2013-11-29 03:12 . 2013-11-29 03:12 -------- d-----w- c:\users\Ray\AppData\Local\temp
2013-11-27 02:38 . 2013-11-27 02:38 -------- d-----w- c:\program files (x86)\ESET
2013-11-27 02:17 . 2013-11-27 02:17 -------- d-----w- C:\found.002
2013-11-26 03:42 . 2013-11-26 04:04 -------- d-----w- c:\users\Public\temp
2013-11-26 03:30 . 2013-11-26 03:30 -------- d-----w- c:\users\Candi\AppData\Local\AVG Security Toolbar
2013-11-25 04:27 . 2013-11-25 04:27 -------- d-----w- c:\windows\ERUNT
2013-11-24 19:40 . 2013-11-24 19:40 -------- d-----w- c:\users\Candi\AppData\Roaming\Malwarebytes
2013-11-24 19:39 . 2013-11-25 04:20 -------- d-----w- c:\programdata\Malwarebytes
2013-11-24 19:39 . 2013-11-24 19:40 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-11-24 19:39 . 2013-04-04 22:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-24 19:19 . 2013-11-24 19:22 -------- d-----w- C:\AdwCleaner
2013-11-24 18:09 . 2012-07-25 20:03 16896 ----a-w- c:\windows\system32\sasnative64.exe
2013-11-24 18:09 . 2013-11-24 18:09 -------- d-----w- C:\51268e739fb6ad3e8004
2013-11-24 03:08 . 2013-11-18 09:28 10285968 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{2E3FE961-4322-4B97-B5EC-952759F2F37C}\mpengine.dll
2013-11-21 15:24 . 2013-11-21 15:24 -------- d-----w- c:\users\Candi\AppData\Local\Macromedia
2013-11-13 10:32 . 2013-10-03 15:03 389632 ----a-w- c:\windows\system32\gdi32.dll
2013-11-13 10:32 . 2013-10-03 12:46 304128 ----a-w- c:\windows\SysWow64\gdi32.dll
2013-11-13 10:32 . 2013-10-03 15:02 1278976 ----a-w- c:\windows\system32\crypt32.dll
2013-11-13 10:32 . 2013-10-03 12:45 993792 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-11-13 10:32 . 2013-10-11 04:23 462848 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-11-13 10:32 . 2013-10-11 04:23 781824 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-11-13 10:32 . 2013-10-11 02:07 596480 ----a-w- c:\windows\SysWow64\FWPUCLNT.DLL
2013-11-13 10:32 . 2013-09-04 02:31 404992 ----a-w- c:\windows\system32\drivers\afd.sys
2013-11-04 15:41 . 2013-11-04 15:41 11264 ----a-w- C:\wajam_validate.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-13 11:01 . 2006-11-02 12:35 82896128 ----a-w- c:\windows\system32\mrt.exe
2013-11-11 13:50 . 2009-10-03 15:36 267936 ------w- c:\windows\system32\MpSigStub.exe
2013-11-10 17:56 . 2012-09-04 01:26 46368 ----a-w- c:\windows\system32\drivers\avgtpx64.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
"DisableCAD"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_Dlls"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~2\AVG\AVG10\avgchsva.exe /sync\0c:\progra~2\AVG\AVG10\avgrsa.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
getPlusHelper REG_MULTI_SZ getPlusHelper
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
Themes
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-11 03:36]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-11 03:36]
.
2013-11-28 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3947582213-1791406327-2745404233-1000Core.job
- c:\users\Candi\AppData\Local\Google\Update\GoogleUpdate.exe [2009-08-04 05:25]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3947582213-1791406327-2745404233-1000UA.job
- c:\users\Candi\AppData\Local\Google\Update\GoogleUpdate.exe [2009-08-04 05:25]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UEAFOverlay]
@="{F2F31467-B1AC-4df0-AE79-FD5FA085E22B}"
[HKEY_CLASSES_ROOT\CLSID\{F2F31467-B1AC-4df0-AE79-FD5FA085E22B}]
2007-06-06 07:17 3377152 ----a-w- c:\program files\Protector Suite QL\farchns.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UEAFOverlayOpen]
@="{A3E208F7-0E3A-4182-A7A6-B169D5D691AA}"
[HKEY_CLASSES_ROOT\CLSID\{A3E208F7-0E3A-4182-A7A6-B169D5D691AA}]
2007-06-06 07:17 3377152 ----a-w- c:\program files\Protector Suite QL\farchns.dll
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=CCO&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6880
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=CCO&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6880
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
DPF: {C6D25826-96AE-462F-A852-BB33B882B723} - hxxp://fredmeyer.storefront.com/images/global/activex/SFImageUpload1_4.CAB
FF - ProfilePath - c:\users\Candi\AppData\Roaming\Mozilla\Firefox\Profiles\z2gucj0d.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files (x86)\AVG\AVG10\Firefox
FF - Ext: AVG Security Toolbar em:version=7.008.031.001 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\users\Candi\AppData\Roaming\Move Networks
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
Wow6432Node-HKLM-Run-eRecoveryService - (no file)
SafeBoot-WudfPf
SafeBoot-WudfRd
AddRemove-Coupon Printer for Windows5.0.0.0 - c:\program files (x86)\Coupons\uninstall.exe
AddRemove-ESET Online Scanner - c:\program files (x86)\ESET\ESET Online Scanner\OnlineScannerUninstaller.exe
AddRemove-Move Networks Player - IE - c:\users\Candi\AppData\Roaming\Move Networks\ie_bin\Uninst.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10b.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10b.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil9e.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil9e.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}]
@Denied: (A 2) (Everyone)
@="IFlashBroker"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}]
@Denied: (A 2) (Everyone)
@="IFlashBroker2"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
@Denied: (A 2) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}\1.0]
@="Shockwave Flash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}]
@Denied: (A 2) (Everyone)
@=""
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}\1.0]
@="FlashBroker"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes]
"SymbolicLinkValue"=hex(6):5c,00,52,00,45,00,47,00,49,00,53,00,54,00,52,00,59,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\AVG\AVG10\avgwdsvc.exe
c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE
c:\program files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
.
**************************************************************************
.
Completion time: 2013-11-28 19:26:22 - machine was rebooted
ComboFix-quarantined-files.txt 2013-11-29 03:26
.
Pre-Run: 109,435,387,904 bytes free
Post-Run: 110,520,758,272 bytes free
.
- - End Of File - - 753A2267115C08B6C4787988E4F293B8
8C9F9E03865C35F0F3829A23CDA42F5D

Please download Rooter and Save it to your desktop.

• Double click it to start the tool.Vista and Windows7 run as administrator.
  
• Click Scan.
  
• Eventually, a Notepad file containing the report will open, also found at C:\Rooter.txt. Post that log in your next reply.
  

Just like before I tried to run the program but it stops working....

"A problem caused the program to stop working correctly. Windows will close the program....."

I also tried running in safe mode but I get the same problem...

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
  
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  
• Copy and paste the contents of these two log files in your next reply.
  

Here is the system log....


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 6.0.6002 Windows Vista Service Pack 2 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_26

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.995000 GHz
Memory total: 4283953152, free: 2846355456

Downloaded database version: v2013.11.29.07
Downloaded database version: v2013.10.11.02
=======================================
------------ Kernel report ------------
11/29/2013 16:28:02
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\AVGIDSEH.Sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETw4v64.sys
\SystemRoot\system32\DRIVERS\Rtlh64.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\stwrt64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\agrsm64.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\??\C:\Windows\system32\drivers\avgtpx64.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\UVCFTR_S.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\drivers\RTSTOR64.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\drivers\mrxdav.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\cdd.dll
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004ae0480
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-0\
Lower Device Object: 0xfffffa8003de7050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ae5b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8003de6900, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8003de7050, DeviceName: \Device\Ide\IAAStorageDevice-0\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DEDF31CF

Partition information:

Partition 0 type is Other (0x27)
Partition is NOT ACTIVE.
Partition starts at LBA: 2048 Numsec = 20971520

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 20973568 Numsec = 604168192
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Infected file C:\wajam_validate.exe could not be remediated because backup file is not available
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_20973568_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_k.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_u.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_r.mbam...
Removal finished
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 6.0.6002 Windows Vista Service Pack 2 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_26

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.995000 GHz
Memory total: 4283953152, free: 2472353792

Initializing...
======================
------------ Kernel report ------------
11/29/2013 16:48:02
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\AVGIDSEH.Sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETw4v64.sys
\SystemRoot\system32\DRIVERS\Rtlh64.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\stwrt64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\agrsm64.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\??\C:\Windows\system32\drivers\avgtpx64.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\UVCFTR_S.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\drivers\RTSTOR64.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\drivers\mrxdav.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\cdd.dll
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004ae0480
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-0\
Lower Device Object: 0xfffffa8003de7050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ae5b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8003de6900, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8003de7050, DeviceName: \Device\Ide\IAAStorageDevice-0\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DEDF31CF

Partition information:

Partition 0 type is Other (0x27)
Partition is NOT ACTIVE.
Partition starts at LBA: 2048 Numsec = 20971520

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 20973568 Numsec = 604168192
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Infected file C:\wajam_validate.exe could not be remediated because backup file is not available
Scan finished

Here is the MBar log...

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.11.29.07

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Candi :: CANDI-BLUEJR [administrator]

11/29/2013 4:28:08 PM
mbar-log-2013-11-29 (16-28-08).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 294642
Time elapsed: 18 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

I have no idea what that file is.

it shows up under..

c:\adwcleaner\quarantine\C\Wajam....


should I delete it?

racafrustrated wrote:

it shows up under..

c:\adwcleaner\quarantine\C\Wajam....


should I delete it?

Uninstall adwcleaner and all those quarantined items will disappear. Check in your programs and see is there's a program called Wajam. If it's there, uninstall it.

Ho do I uninstall it?

It does not show up in the windows .. control panel - programs...

OK.... I got it removed now.

Whats next?

racafrustrated wrote:

OK....  I got it removed now.

Whats next?

Please run MBAM again just to make sure it's gone.

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.30.09

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Candi :: CANDI-BLUEJR [administrator]

Protection: Enabled

11/30/2013 4:02:05 PM
mbam-log-2013-11-30 (16-02-05).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 500194
Time elapsed: 1 hour(s), 55 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Its still hanging up using google chrome or fire fox....

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

Here is the file. Thanks

Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 86.15 0 K 24 K 0
System 0.77 0 K 22,120 K 4
Interrupts 2.31 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 476 K 1,036 K 500
avgchsva.exe 54,816 K 32,376 K 532
csrss.exe 2,720 K 7,380 K 736
wininit.exe 1,792 K 5,304 K 780
services.exe 3,404 K 8,524 K 836
svchost.exe 3,492 K 7,756 K 384 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k DcomLaunch
svchost.exe 4,392 K 8,340 K 568 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k rpcss
svchost.exe 17,500 K 16,896 K 756 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
audiodg.exe 13,636 K 16,560 K 1112
svchost.exe 0.77 143,380 K 152,088 K 1008 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
dwm.exe 3.08 36,492 K 47,900 K 1504 Desktop Window Manager Microsoft Corporation "C:\Windows\system32\Dwm.exe"
svchost.exe 371,664 K 366,952 K 1028 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k netsvcs
taskeng.exe 2,724 K 7,620 K 3216
taskeng.exe 2,208 K 6,000 K 3504
taskeng.exe < 0.01 10,448 K 13,032 K 3664 Task Scheduler Engine Microsoft Corporation taskeng.exe {31EFCE84-ADEE-4629-9532-35F6C0BE150E}
svchost.exe 2,496 K 6,064 K 1136 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k GPSvcGroup
SLsvc.exe 8,544 K 13,608 K 1152 Microsoft Software Licensing Service Microsoft Corporation C:\Windows\system32\SLsvc.exe
svchost.exe 11,008 K 17,732 K 1180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalService
svchost.exe 19,948 K 22,092 K 1328 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkService
spoolsv.exe 8,400 K 15,000 K 1752 Spooler SubSystem App Microsoft Corporation C:\Windows\System32\spoolsv.exe
svchost.exe 46,428 K 52,384 K 1776 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
avgwdsvc.exe 9,716 K 19,672 K 1872 AVG Watchdog Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe"
avgnsa.exe 5,344 K 828 K 2672
avgemca.exe 3,892 K 7,760 K 2688
SeaPort.EXE 5,384 K 9,752 K 1896 "C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE"
svchost.exe 2,672 K 4,312 K 1924 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k bthsvcs
svchost.exe 3,904 K 8,032 K 2008 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k hpdevmgmt
mbamscheduler.exe 2,572 K 6,840 K 1048 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe"
mbamservice.exe 5.38 137,304 K 65,932 K 2108 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe"
mbamgui.exe < 0.01 3,564 K 8,772 K 2232 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
svchost.exe 1,344 K 3,964 K 2120 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k HPZ12
svchost.exe 1,284 K 3,636 K 2156 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k HPZ12
svchost.exe 3,024 K 7,040 K 2180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
svchost.exe 5,440 K 8,480 K 2240 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k imgsvc
svchost.exe 1,208 K 3,156 K 2272 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k WerSvcGroup
WLIDSVC.EXE 7,584 K 12,540 K 2292 "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 1,556 K 3,696 K 2500
SearchIndexer.exe 110,600 K 23,624 K 2336 Microsoft Windows Search Indexer Microsoft Corporation C:\Windows\system32\SearchIndexer.exe /Embedding
SearchProtocolHost.exe 6,604 K 13,084 K 3928
SearchFilterHost.exe 3,456 K 5,964 K 3296
AVGIDSAgent.exe 18,840 K 14,772 K 2472 AVG Identity Protection Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe"
svchost.exe 4,772 K 7,748 K 3208 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k HPService
svchost.exe 2,148 K 5,200 K 2352 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
wmpnetwk.exe 6,096 K 12,412 K 684 Windows Media Player Network Sharing Service Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnetwk.exe"
TrustedInstaller.exe 13,392 K 17,864 K 2284 Windows Modules Installer Microsoft Corporation C:\Windows\servicing\TrustedInstaller.exe
lsass.exe 4,208 K 11,052 K 848 Local Security Authority Process Microsoft Corporation C:\Windows\system32\lsass.exe
lsm.exe 2,908 K 5,260 K 860
csrss.exe 0.77 5,652 K 10,692 K 800
winlogon.exe 2,772 K 7,372 K 908
upeksvr.exe 4,736 K 9,720 K 1512
explorer.exe < 0.01 49,608 K 84,440 K 1096 Windows Explorer Microsoft Corporation C:\Windows\Explorer.EXE
wmpnscfg.exe 2,348 K 6,856 K 2940 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnscfg.exe"
procexp.exe 4,092 K 8,080 K 608 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Candi\Desktop\fix-2\ProcessExplorer\procexp.exe"
procexp64.exe 0.77 20,496 K 36,760 K 3356 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Candi\Desktop\fix-2\ProcessExplorer\procexp.exe"
avgrsa.exe 1,356 K 1,988 K 4044
avgcsrva.exe 11,476 K 45,072 K 2324

I'm afraid that I have some bad news. See here.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

Read this article: Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one! If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

I would counsel you to disconnect this PC from the Internet immediately.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall?

We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post

Great..... A couple of questions...

1) I have two other desktop computers on a home network, both appear to be working fine. Should I be concerned about them? We also have a varrity of wireless apple devices on the same network, ipad, ipod, iphone etc. Will these be ok?


"...your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted."

2) if I reformat the hard drive and reload the OS can I trust it then?

I think I will take your advise and reformat the hard drive....

Thanks for your help!

Another question....

1) Do you have any idea how i got the Trojan? Or how I can avoid them?

I have two other desktop computers on a home network, both appear to be working fine. Should I be concerned about them? We also have a varrity of wireless apple devices on the same network, ipad, ipod, iphone etc. Will these be ok?

They should be ok if they're not showing any signs of infection. If you wish we can run some scans on them later.

if I reformat the hard drive and reload the OS can I trust it then?

Yes, if you do a reformat and re-install.

To wipe the drive clean, re-format and reinstall the OS.

Do you have any idea how i got the Trojan? Or how I can avoid them?.

It's almost impossible to tell how it was infected.

Question
How does a computer get infected with a virus or spyware?

Answer
There are literally dozens of different ways a computer can become infected with spyware, viruses, and other malware. Below is a list of the most common ways a computer can contract these infections listed in the order we believe are most commonly done.

Tip: All people who use the computer should be aware of how to properly use the computer and protect it from malicious software.

Accepting without reading

By far one of the most common ways a computer becomes infected is the user accepts what he or she sees on the screen without reading the prompt or understand what it's asking.

Some common examples:

1.While browsing the Internet, an Internet advertisement or window appears that says your computer is infected or that a unique plug-in is required. Without fully understanding what it is you're getting, you accept the prompt.
2.When installing or updating a program, you're prompted (often checkboxes already checked) if it's ok to install additional programs that you may not want or are designed to monitor your usage of the program.
Opening e-mail attachments

Another very common way people become infected with viruses and other spyware is by opening e-mail attachments, even when from a co-worker, friend, or family member. E-mail addresses can be faked and even when not faked your acquaintance may unsuspectingly be forwarding you an infected file.

When receiving an e-mail with an attachment, if the e-mail was not expected or from someone you don't know delete it. If the e-mail is from someone you know, be cautious when opening the attachment.

Not running the latest updates

Many of the updates, especially those associated with Microsoft Windows and other operating systems and programs, are security updates. Running a program or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected.

How to update a Microsoft Windows computer.
In addition to running operating system updates, the plugins associated with your browser can often contain security vulnerabilities. Make sure you have the latest versions of plugins. Click here to view installed plugins and their versions.

Pirating software, music, or movies

If you or someone on your computer is participating in underground places on the Internet where you're downloading copyrighted music, movies, software, etc. for free, often many of the files can contain viruses, spyware or malicious software.

No antivirus spyware scanner

If you're running a computer with Microsoft Windows it's highly recommended you have some form of antivirus and spyware protection on that computer to help clean it from any infections currently on the computer and to help prevent any future infections.

What are the current available antivirus programs?
My web browser has been hijacked.
Downloading infected software

Finally, downloading any other software from the Internet can also contain viruses and other malware. When downloading any software (programs, utilities, games, updates, demos, etc.), make sure you're downloading the software from a reliable source and while installing it you're reading all prompts about what the program is putting on your computer.

":Though the Trojan has been identified and can be killed,"


Should we kill the Trojan before I format the hard drive?

I finished reformatting the drive and now I am loading the drivers and programs etc.

What should I use for virus protection. I had been using AVG. Is this still a good option?

What do you recommend for a web broser....

microsoft?
chrome?
fire fox?

What should I use for virus protection. I had been using AVG. Is this still a good option?.

I prefer MicroSoft Security Essentials.

MicroSoft Security Essentials All versions and all languages.

What do you recommend for a web broser....

I prefer Internet Explorer but some say FireFox is a safer browser.

Thanks! Are there security problems with google chrome?

racafrustrated wrote:

Thanks!  Are there security problems with google chrome?

None that I know off. Of course, it all depends on which sites you visit which I why I advise using WOT to tell you sites are dangerous.

WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

The laptop is up and running with no problems!!!!! Thanks for your help.

Now on to the other desktop to make sure it is clean. Should I post here or start a new post?

racafrustrated wrote:

The laptop is up and running with no problems!!!!!  Thanks for your help.

Now on to the other desktop to make sure it is clean.  Should I post here or start a new post?

Please start a new thread.

Thanks I will.